Toka レビュー 6

I ​p​laced an order for​ a Pokémon license place then got zero ​updates or communication for over a week. Complete silence, not even a delay notice!

​I​ finally emailed them to complain and was told the item was “damaged” and they were waiting to reproduce it. No timeframe. No explanation. Just smoothed over like it was normal.

This information was never shared until I questioned them, which is a huge red flag. I immediately requested a cancellation and refund. Save yourself the headache and order elsewhere.

My hat arrived in a little over 2 weeks so it took a while but I do really like the quality and the embroidery is decent too. Maybe a little expensive but still like it.

Haben mehrere Sachen bestellt. Die gestickten Pullis und Sachen haben eine okay/gute Qualität.

Die Teppiche wurde aber per Dropshipping von Aliexpress geliefert

I emailed the company on the day I placed an order, to say the item I had purchased had been bought by my daughter, and I would be grateful for it to be cancelled. I received no reply for 3 days, but then on the 4th day, they sent a email to say the item had been shipped.
The item my daughter purchased arrived and despite a huge £6.50 delivery charge, it arrived in a plastic bag with no padding or protection. The hat was bent completely out of shape, creased and is not able to be given as a gift. She will be returning this.
I have no doubt that when my item arrives, it will be the same. Toka will be receiving damaged items back.
Shocking customer service, overpriced p & p, flimsy packaging.

I ordered a bag 2 months ago, and yes it says it's a pre-order, but I reached out to support multiple times, where they told me that my order would be shipped out the coming week- Just for nothing to move... I'm starting to believe that I'll never receive my order.

The fabric is too thin, not comfortable and the size is smaller than expected. Would not order again any time.