Tony Kealys レビュー 

2,560
•
TrustScore 5段階評価の2.5

2.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Late delivery. Before purchasing, the website stated that the order would arrive on the Tuesday, but it didn’t arrive until the Wednesday. We needed the items on the Tuesday which is why we purchased... もっと見る

企業が回答しました

5つ星のうち1の評価

Went out of my way last Saturday to go there and buy buggy the website said was in stock only to arrive at store to be told none in stock, that’s fine, these things happen. So the girl from shop rang... もっと見る

企業が回答しました

5つ星のうち5の評価

Great customer service from this company. Kept in touch by phone and never hid behind faceless emails with us throughout when an item was out of stock and always presented options to us should we not... もっと見る

5つ星のうち5の評価

Best value for money tripp trapp chair online. I’d already bought this as a gift from another retailer but was disappointed with the damaged packaging the items came in. No such issue with Tony Kealy’... もっと見る

企業情報

  1. ベビー用品店

さまざまな外部ソースから提供された情報

We have almost 50 years experience providing the best advice, service and products available to families, and we are extremely passionate about what we do !


連絡先

2.7

期待以下

TrustScore 5段階評価の2.5

2560件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 72%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.7

すべてのレビュー

(2,560)

過去12か月のレビュー数: 17件

レビューを書く
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5つ星のうち1の評価

Awful customer service!!

What a terrible company to deal with, especially when you’ve had a baby and don’t have hours to spend hounding them! I pre-ordered a rocking chair for the arrival of my baby which was due to come in stock before his birth. Paid almost £300 in full upon purchase. Waited and waited for the chair to come in stock, every time the “due in” date came they would then add on another month to it’s arrival date. By the 6th month I couldn’t wait any longer so asked for my money back so I could purchase an alternative. We’re now over a month later and I’m still waiting for a refund! Every time I get in touch they say they’ll complete the refund that day and then do absolutely nothing!! With regards to their “pre-ordering” I think it’s a joke that they can keep hold of large amounts of peoples money with no real idea on when they can deliver the goods. Avoid this company, they will not deliver and then keep your money when you ask for a refund. They’ve had my money for that long now that I can’t even get a refund through PayPal so it may be a scam on their behalf to be able to keep people’s money without having to issue a refund?!

2021年12月23日
自発的なレビュー
5つ星のうち1の評価

I ordered a high chair with a baby set

I ordered a high chair with a baby set, but I received two high chairs without a baby set. I emailed customer service to ask to organise the return of one of the high chairs and to send the baby set. However, I have not received any responses, so I called them and talk to one of the customer service people regarding the online purchase. The lady organised the return immediately and said that she will send the baby set as well. However, there has not been any update so far for almost two weeks. I called the shop again, but the online customer service person was not in place so I left a message to the person in the shop. She said that the online customer service person will contact me in 30 minutes, but I still didn't receive any phone or email after over 24 hours. I just stride to call, but no one picks the phone. There was even no simple word of apology when I speak to them about this in the first place. This is a terrible customer service

2021年12月17日
5つ星のうち1の評価

Can someone get in contact with me in…

Can someone get in contact with me in regard to my order please?! Purchased a Joie spin car seat on 01/12/2021 but yet to receive it! There is no tracking info from 03/12/2021 and my emails and voicemails (as no one answers the phone) are being ignored!

In terms of your reply, I have emailed customer services and haven’t received a reply. Also the tracking has stopped but it appears DPD received the information for the parcel but not the actual parcel.

2021年12月13日
自発的なレビュー
Tony Kealys ロゴ

Tony Kealys からの回答

Hi There, We do apologize for the issue you are having with your tracker, if you contact customerservice@tonykealys.com we will start an enquiry with our courier on your behalf.
Kindest Regards Customer Service

5つ星のうち5の評価

Stokke Tripp trapp

Absolutely delighted with this product and with Tony Kealy service - shipped from Belfast to the UK within days and perfectly packaged ! Could not ask for better service - in England it would’ve taken 10 days! Have bought from the company before and will do again

2021年12月2日
5つ星のうち5の評価

Happy customer 😊

I’m happy with my purchase-hauck sleep and play cot, bargain price compared to other websites like Amazon. Arrived well packed,
Brand new and undamaged. My daughter who is 6 months loves it and it helps her to stand up as a active baby, I needed this to keep her safe.

2021年11月16日
5つ星のうち5の評価

What a fabulous company

What a fabulous company. I have not been into the store, but have spoken to them on the phone a few times and via email and they have been fantastic. Part of our order wasn't compatible properly with our pushchair and they were amazing. Refund was swift and they handled it all very professionally and politely.
This was our second large ish order from them and we most certainly will be buying here again. Thank you.

2021年11月9日
5つ星のうち5の評価

Excellent customer service

Excellent customer service. I wanted to buy a new Joie Spin car seat, I tried ringing another well known retailer in the same park , no answer. Phoned Tony Kealys in Cork, answered straight away, reserved my item, booked a slot in to get the car seat fitted ,they removed my old one as well for me, the staff were so friendly , efficient and knowledgeable they were so great to deal with . Thank you .

2021年11月6日
自発的なレビュー
5つ星のうち5の評価

Excellent service

This company provided extremely good service from the point of ordering to delivery. Product arrived safely and was well packaged. I would not hesitate to recommend.

2021年10月24日
5つ星のうち5の評価

Perfect online experience

Great shop, very easy to buy online and pick up instore. The items I purchased were the cheapest anywhere online and the service was excellent. Would highly recommend to anyone

2021年10月20日

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