we were initially worried after reading the reviews however when we checked in we were given a cubby room which I believe they do that anyway to guests to get the extra money. However to get a a de... もっと見る
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AVOID! My elderly nan used this company to book a holiday for herself and 5 other family members including myself. She paid in full, (at least she thought she had, as that was her instruc... もっと見る
Would highly recommend this company went above and beyond to meet our requirements although very last minute. But Sunday we jet of to spend new years in Tenerife 🎉 can't thank Eric enough,😁 ve... もっと見る
企業が回答しました
Top Notch from booking to after sales service! Brilliant! From booking to after sales service, top notch holidays has been nothing but the one of the best travel agents I have used. Eric from booking... もっと見る
企業が回答しました
企業情報
当該企業による記述
Top Notch Holidays is one of the leading tourism companies which combine over 50+ qualified operators gives you the highest quality and excellent services by booking the holidays. We cover all the destination services in all major holiday countries around the globe. We have strong after sales operators who build sustainable relationships and trust with customer bookings through open and interactive communication. We are registered with ATOL & TTA which is highly excessive certification given to holiday companies. Our qualified sales advisors will give you the best competitive and legitimate prices for your holidays categorizing into Room Only, Self Catering, Bed & Breakfast, Half Board, All inclusive. We sell happy times by providing stellar services and customizing the deals as per travelers requirement.
連絡先
9-17 Eastern Road, Romford, RM1 3NH, Essex, 英国
- 02033937987
- admin@topnotchholidays.co.uk
- topnotchholidays.co.uk
we were initially worried after reading…
we were initially worried after reading the reviews however when we checked in we were given a cubby room which I believe they do that anyway to guests to get the extra money. However to get a a decent size room with a balcony it comes with a cost.
When we booked the holiday everything was agreed that a room with a sea view and balcony was already included in the package. Although there were plenty of rooms available we were asked to pay 150 euros if we wanted a sea view. Glad i didn't as it was also facing a noisy pool with the bbq smell in the evening.
Anyway After convincing the Mohamet at reception he agreed to give us a room with balcony which was ok until the morning when I stepped out you could hardly see out apart air conditioning from other rooms!. Apart from that scenario we realised that you get what we paid for and we were NOT disappointed with the hotel as the staff were friendly and helpful. The beach was quite far to walk downhill and it was a bit difficult for my husband however when we did try and walk it was packed and beach space belonged to the hotels nearby. I believe there is a sister hotel belonging to Sun Beach not far from the beach and I should have asked for a sunbed there if there was one available but it slipped my mind. Overall not bad but seen Antalya (Side) now and may look to go somewhere else in the near future.
2024年4月21日
自発的なレビュー
STAY AWAY!!!!!!!!!!!
Deceptive business practices! Fell for their low prices, but regretted it later. They conveniently forgot to mention the additional fees until after I paid. Shady company!"
2024年4月14日
自発的なレビュー
AVOID
AVOID!
My elderly nan used this company to book a holiday for herself and 5 other family members including myself. She paid in full, (at least she thought she had, as that was her instructions) initially. Then to have a phone call whilst we were abroad demanding an extra £350, and they threatened to cancel our flight back. Which left us no choice to pay the monies owed.
Baring in mind it was £300 then after further phone calls to the company it went up to £350!!
A family friend booked with this company also and turned up on holiday to find the hotel
He had booked with the company was closed!!
Incompetent company, please book through the airlines directly for better protection and correct!! Fees.
2024年4月4日
自発的なレビュー
Top Notch Holidays からの回答
Dear Paul Mooney,
Thank you for taking the time to share your positive experience with us. We're delighted to hear that Karan was able to assist you effectively with your booking.
Providing excellent service is our top priority, and it's wonderful to know that Karan's assistance met your expectations.
Best Regards,
Top Notch Holidays
Karan was amazing at getting our…
Karan was amazing at getting our booking sorted and did his upmost to give us the best holiday. Great priced and the best service thank you
2024年2月29日
自発的なレビュー
Top Notch Holidays からの回答
Dear Donna Dowding,
Thank you so much for your glowing review! We're thrilled to hear that Karan provided you with exceptional service and went above and beyond to ensure you had the best holiday experience possible.
At Top Notch, we strive to offer best prices along with top-notch service, and we're delighted to know that we've met your expectations. Your satisfaction is our priority, and we're grateful for the opportunity to serve you.
We look forward to welcoming you back for another fantastic holiday!
Best Regards,
Top Notch Holidays
Ease of booking explained to us in a…
Ease of booking explained to us in a very efficient manner and Karam went out of his way to provide us with full information. Thus we didn’t realise after we made the payment that additional admin fees will be required by Whizz air to complete the whole process before we travel. Will be our first experience however if all goes according to our requirements we will definitely use this company for our future trips.
2024年2月28日
自発的なレビュー
Top Notch Holidays からの回答
Dear Zaitoon Suleiman,
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our booking process efficient and that Karan provided you with comprehensive information to assist you.
We apologize for any confusion regarding additional administrative fees. Ensuring transparency in our booking process is paramount to us.
We sincerely appreciate your understanding and patience as we strive to enhance our services continuously. Should you have any further questions or require assistance with your upcoming trip, please don't hesitate to reach out to us.
We look forward to the opportunity to serve you again in the future and to make your next experience even more seamless and enjoyable.
Best Regards,
Top Notch Holidays
Top Notch Holidays からの回答
Dear Caroline,
Thank you for taking the time to leave such a positive review! Providing excellent customer service is our top priority, and it's always rewarding to receive feedback like yours.
We truly appreciate your kind words and your trust in our services.
Best Regards,
Top Notch Holidays
100% service from this gentleman…
100% service from this gentleman nothing was a problem for him, very obliging and very polite keep up the good work Joshua
2024年2月25日
自発的なレビュー
Top Notch Holidays からの回答
Dear Tracey Everson,
Thank you so much for taking the time to share your positive experience with Joshua!
We're thrilled to hear that he provided you with exceptional service and went above and beyond to ensure your satisfaction. Your kind words are greatly appreciated and will serve as encouragement for Joshua and our team to continue delivering Top-Notch service to all our customers.
We have also forwarded your comments to Joshua, which will surely brighten his day and reinforce the importance of his efforts.
We look forward to serving you again in the future!
Best Regards,
Top Notch Holidays
Karen was excellent in his advice and…
Karan was excellent in his advice and support with booking our holiday. Thank you.
2024年2月24日
自発的なレビュー
Top Notch Holidays からの回答
Dear Dave Cawley,
Thank you for your kind words and positive feedback! We're delighted to hear that Karan provided excellent advice and support for your holiday booking. We truly appreciate your recognition and look forward to assisting you with your future travel plans!
Best Regards,
Top Notch Holidays
During the booking process more costs…
During the booking process more costs were added to the holiday, ie transfers, bigger luggage allowance, also admin fees slapped on. Found the same holiday cheaper which included the additional costs. Booking prices are non refundable, won't be using Top Notch via Cheeky Trips again....
2024年2月18日
Top Notch Holidays からの回答
Dear Gilly French,
We appreciate your feedback and understand your frustration incurred during the booking process. At Top Notch Holidays, we strive to maintain transparency in our pricing and aim to provide our customers with a comprehensive understanding of the total holiday price.
It's important to note that the final cost of a holiday can vary depending on several factors, including the choice of airline, destination, and any additional services selected, such as transfers and luggage allowances. While we endeavor to offer competitive prices, we acknowledge that variations may occur, particularly when comparing different holiday destinations.
If you would like to discuss this matter further or require any assistance, please do not hesitate to contact us directly.
Thank you for choosing Top Notch Holidays, and we hope to have the opportunity to serve you better in the future.
Best Regards,
Top Notch Holidays
Disappointing customer service
Unfortunately I have been forced to edit my initial review of Top-Notch holidays. We are now on our holiday and have encountered problems with the hotel to airport transport booked by the agent - the company TLT, dropped us several streets away at 11pm at night after a lengthy flight. We had no idea how to find the hotel and were saved by the hotel owner.
I telephoned Top-Notch for help with the return transfer (after sending an email that was ignored). I spoke to Lee who promised a return call but didn't bother. I phoned again, but Lee would not take the call.
In the end we have booked a taxi at further expense. We were unable to reach TLT, who will only deal with us via the agent that booked the transport.
After Top-Notch have your money, all customer service is abandoned.
Please try a more reputable agent and save yourself some holiday drama!
Updated - 12th April 2024
A genuinely top-notch experience with Joshua and Barry at Top-Notch travel. Very friendly and helpful, and understanding of our concerns (being new to booking holidays).
Joshua has helped every step of the way and talked us through the full process. Always nice to be able to chat to a familiar voice who will instantly recognise a customer and remember the earlier conversation.
Can't recommend enough if you want a caring and friendly travel company who want to build real relationships with customers.
Thanks again Joshua and Barry.
2024年2月19日
自発的なレビュー
Top Notch Holidays からの回答
Dear Sarah Machir-Grant,
Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that Joshua and Barry provided you with top-notch service at Top-Notch Holidays.
We pride ourselves on our friendly and helpful approach, especially when assisting customers who are new to booking holidays. It's fantastic to know that Joshua guided you through the entire process and made sure you felt comfortable every step of the way. We believe in fostering genuine relationships with our customers, and your kind words affirm our commitment to this principle.
Your recommendation means the world to us, and we are grateful for your trust in our team. We have forwarded your comments to Joshua and Barry, who will be delighted to hear about the positive impact they've had on your experience.
Best Regards,
Top Notch Holidays
Top Notch from booking to after sales...
Top Notch from booking to after sales service! Brilliant!
From booking to after sales service, top notch holidays has been nothing but the one of the best travel agents I have used. Eric from booking has been very patient and pleasant to transact with. Giving us all information we need and giving us the best deals available. Joshua and Sebastian from the customer service both have been brilliant and went above and beyond our post-booking queries and concerns. We now look forward for a fantastic holiday. Thank you Top Notch Holidays! It lives by its name.
2024年1月29日
自発的なレビュー
Top Notch Holidays からの回答
Dear Mode A,
Thank you so much for your amazing review! We're thrilled to hear that your experience with Top Notch Holidays from booking to after-sales service has been nothing short of exceptional.
Eric, Joshua, and Sebastian are indeed invaluable members of our team, and it's fantastic to hear that they provided you with such attentive and helpful service.
We're delighted to have been a part of planning your holiday, and we can't wait for you to experience the fantastic trip ahead.
Thank you for choosing Top Notch Holidays – we truly live up to our name because of wonderful customers like you!
Best Regards,
Top Notch Holidays
Eric was brilliant at getting the…
Eric was brilliant at getting the perfect price for us and a few extras for my 40th birthday
2024年2月9日
自発的なレビュー
Top Notch Holidays からの回答
Dear Emma,
Thank you so much for your glowing review! It's fantastic to hear that Eric was able to tailor the perfect holiday to make your 40th birthday celebration extra special.
We're thrilled that you had a great experience with us, and we look forward to serving you again in the future. Cheers to many more memorable celebrations!
Best Regards,
Top Notch Holidays
Karen was the booking rep he provided…
Karen was the booking rep he provided great custimer service. Very kind and polite. Will use him always. Thankyou karen
2024年2月7日
自発的なレビュー
Top Notch Holidays からの回答
Dear Kauser,
Thank you for taking the time to share your positive experience with Karan as your booking representative. We greatly appreciate your feedback and are delighted to hear that Karan provided you with excellent customer service, demonstrating kindness and politeness throughout the process.
At Top Notch Holidays, we are committed to providing exceptional service to our customers, and it's wonderful to know that Karan's efforts have contributed to your satisfaction.
We look forward to serving you again in the future and ensuring that your experience continues to meet your expectations.
Best Regards,
Top Notch Holidays
Barry easy to talk to helped sort out…
Barry easy to talk to helped sort out the best holiday at the best price
2024年1月20日
自発的なレビュー
Top Notch Holidays からの回答
Dear Eyles,
Thank you for sharing your feedback about Barry's assistance in organizing your holiday.
We are thrilled to hear that he was able to provide you with excellent service and help you find the best holiday option at the best price.
At Top Notch Holidays, we strive to ensure that our customers receive personalized and efficient assistance, and it's rewarding to hear that Barry met your expectations.
Best Regards,
Top Notch Holidays
Top Notch Holidays からの回答
Dear Khalid,
Thank you for your kind words. Maria is indeed a valuable member of our team, dedicated to providing exceptional service to our customers.
We are here to ensure your satisfaction and look forward to continuing to serve you.
Best Regards,
Top Notch Holidays
Brilliant staff
Really efficient helped with any queries we had very helpfull staff
2023年12月28日
自発的なレビュー
Top Notch Holidays からの回答
Dear Smith,
Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words.
We are delighted to hear that our team was able to assist you efficiently and effectively with any queries you had. Providing excellent customer service is a top priority for us, and your feedback reaffirms the hard work we put in every day.
Best Regards,
Top Notch Holidays
Would highly recommend this company…
Would highly recommend this company went above and beyond to meet our requirements although very last minute. But Sunday we jet of to spend new years in Tenerife 🎉 can't thank Eric enough,😁 very patient ( and stayed on the phone till gone 11pm ) sorting this for us, will definitely use this company again
2023年12月26日
自発的なレビュー
Top Notch Holidays からの回答
Dear Jan,
Thank you so much for your glowing recommendation and kind words. We're thrilled to hear that we were able to exceed your expectations and accommodate your last-minute requirements. It's our pleasure to ensure that your experience with us is nothing short of exceptional.
We're delighted that Eric was able to assist you effectively and patiently, even beyond regular hours, to make sure everything was sorted for your trip. Your satisfaction is our priority, and we're grateful for the opportunity to be of service to you.
We look forward to welcoming you back in the future and providing you with the same level of dedicated assistance and care.
Best Regards,
Top Notch Holidays
Maria was very helpful with booking my…
Maria was very helpful with booking my holiday to the Costa del Sol. Will book again.
2023年12月22日
自発的なレビュー
Top Notch Holidays からの回答
Dear Amarpal,
Thank you for sharing your positive experience with Maria in booking your holiday to the Costa del Sol. We are thrilled to hear that Maria was able to assist you effectively and that you are satisfied with the service provided.
We have forwarded your kind comments to Maria, who is delighted to hear about your experience. Your feedback serves as motivation for us to continue delivering excellent service to all our customers.
Best Regards,
Top Notch Holidays
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