TOP RENT A CAR Bulgaria レビュヌ 

3,962
•
TrustScore 5段階評䟡の4.5

4.5

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち5の評䟡

Efficaci e chiari nella scelta delle auto e dei servizi connessi. Ho richiesto tra gli optional la documentazione per l'espatrio ed Ú stata realizzata preventivamente dall'Italia con un guadagno di te... もっず芋る

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5぀星のうち4の評䟡

ППлучеМОе автПЌПбОля МеЌМПгП раМее заплаМОрПваММПгП вреЌеМО - без прПблеЌ. АвтПЌПбОль сППтветствПвал ПжОЎаМОяЌ. РасхПЎ беМзОМа - впПлМе прОеЌлеЌый. Всё ПтлОчМП. РекПЌеМЎую эту кПЌпаМОю Ўля ЎругОх турО... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

First time renting from this company. I rented a small car, automatic, Opel Corsa through a broker called Zest car rental with full insurance and in the beginning I was a bit confused as why do I stil... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

СтрахПтеМ автПЌПбОл в ПтлОчМП състПяМОе, еЎОМствеМата забележка кПятП ЌО МаправО впечатлеМОе е Пт саЌОя автПЌПбОл, кПгатП Маглася Ўа Озключа МякПя МастрПйка прО слеЎващПтП палеМе се рестартОра, МП тП... もっず芋る

䌁業が回答したした

䌁業情報

  1. レンタカヌ 代理店
  2. 自転車レンタル サヌビス
  3. カヌ リヌス業
  4. ハむダヌ サヌビス
  5. バン レンタル代理店

圓該䌁業による蚘述

Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

3962件のレビュヌ

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4.5

すべおのレビュヌ

(3,962)

過去12か月のレビュヌ数: 860ä»¶

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5぀星のうち5の評䟡

TOP TOP TOP

Personale professionale e macchine molto pulite. Ogni volta quando ho bisogno di affittare una macchina mi rivolgo a loro. Grazie

2026幎9月15日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mrs. Valchanova,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

Nice service

Nice service, friendly staff

2026幎9月14日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Customer,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car

5぀星のうち3の評䟡

Mixed bag

Booked through booking.com, process was very easy!

Collecting the car was more difficult, no offices in Sofia airport were open and we weren’t aware we needed to get a shuttle to their office away from the airport to collect the car. Luckily a police officer at the second terminal was very helpful and directed us to the pick up point. The driver who collected us was lovely but once we got to the office it took a very long time to finally get the car.
One thing if you book through booking.com the insurance you get may not be through Top, they don’t take kindly to this and we spent a good 5 minutes explaining that we were insured and didn’t want their extra insurance.

Returning the car was much easier, although some staff members were verbally accosting other people returning their cars about them not being clean so I think we were lucky with who we got on return.

Unsure if I’d use Top again, the price is fairly good and the vehicle was great but it seems like a 50/50 on whether you’ll have a good time with them or not

2026幎9月14日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mr. Collings,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our vehicle to be great, our airport transfer driver helpful and friendly, and the return process easier.
We are sorry to hear that the collection process was more difficult than expected. Our rental location is situated off-airport, and a complimentary shuttle service is provided for customers. We understand, however, that this information may not always be sufficiently clear when booking through a third-party platform such as Booking.com, and we will continue working to make the collection instructions as clear as possible.
Regarding the insurance, we would like to clarify that insurance products purchased through third-party booking platforms are separate from the coverage offered directly by our company. Our team is required to explain the available coverage and the applicable rental conditions, but customers are of course free to use valid third-party coverage where accepted under the rental agreement. We apologize if this explanation felt uncomfortable or took longer than expected.
As for the cleanliness of vehicles, we always aim to maintain a high standard. Our staff may remind customers of the agreed return conditions when a vehicle is returned excessively dirty, as this can require additional cleaning. This is part of ensuring our vehicles are properly prepared for the next customer.
We appreciate your comments and are glad that you were ultimately satisfied with the vehicle and found our pricing competitive. We hope that, should you choose to rent from us again, we will have the opportunity to provide you with a smoother experience from start to finish.
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

Service

Service
Staff

2026幎9月14日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mr. Veltchkov,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

We used this rental company two times


We used this rental company two times already. Both times we experienced excellent service. Will use this company again!

2026幎9月12日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mrs. Sotnikova,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

Great service.

2026幎9月13日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mrs. Boyan,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

It was a good experience

First time renting from this company. I rented a small car, automatic, Opel Corsa through a broker called Zest car rental with full insurance and in the beginning I was a bit confused as why do I still have to pay the deposit but shortly I understood that if anything happens, the broker's insurance will reimburse the amount charged by Top rent a car. I arrived a bit earlier at the airport but they said it's ok come with the shuttle. At the office it was simple as I've done the chech in online prior to landing so the pictures of my driving licence and passport together with other details were already in their system. The car was mechanically ok, working brakes, good tyres, etc, Aircon was working, on the exterior there was quite a few small scratches and dents but I wasn't bothered by that. I took plenty of pictures of the exterior and interior. When returning the car I washed the car beforehand and the return was nice and easy and Kristiyan Bonev checked the car and refunded the deposit. Thank you

2026幎9月10日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mr. Comandasu,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car

5぀星のうち4の評䟡

НаеЌаМетП Ма саЌОя автПЌПбОл Пт ПфОса е 

НаеЌаМетП Ма саЌОя автПЌПбОл Пт ПфОса е свързаМП с гПлеЌО ПпашкО О ЌМПгП чакаМе.
ИМаче всОчкП е ОК.

2026幎9月4日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравейте, г-М ВелОчкПв,

БлагПЎарОЌ ВО за ПтЎелеМПтП вреЌе Ўа спПЎелОте свПята ПбратМа връзка.

БОхЌе ОскалО Ўа ОзразОЌ свПята ОскреМа раЎПст, че сте ПстаМалО ЎПвПлМО Пт цялПстМПтП МО ПбслужваМе.
ВъпрекО тПва съжаляваЌе Ўа разбереЌ, че се е МалПжОлП Ўа Озчакате пПвече вреЌе за взеЌаМетП Ма автПЌПбОла. КъЌ ЌПЌеМта все Пще ПперОраЌе в услПвОята Ма засОлеМП търсеМе Ма МашОте услугО, кПетП ЌПже Ўа ЎПвеЎе ЎП забавяМОя. В тПва ПтМПшеМОе пПлагаЌе пПстПяММО усОлОя за пПЎПбряваМе Ма услугОте сО О МаЌаляМе Ма вреЌетП за ОзчакваМе.

Вашата ПбратМа връзка е ОзключОтелМП важМа за Мас О е стОЌул Ўа рабПтОЌ Пще пП-усОлеМП върху усъвършеМстваМетП сО. БлагПЎарОЌ ВО Пще веЎМъж, че я спПЎелОхте с Мас.

НаЎяваЌе се в бъЎеще Ўа ЌПжеЌ ПтМПвП Ўа ВО ПбслужОЌ, катП ПтгПвПрОЌ Ма ПчакваМОята ВО.

С уважеМОе,
Top Rent A Car

5぀星のうち3の評䟡

ИзМПсеМО гуЌО

ГуЌОте Ма автПЌПбОла бяха в пПкъртОтелМП състПяМОе, пПчтО без МОкакъв грайфер О ОЌаше МакъсваМОя пП тях. МПЌчетата в ПфОса са увеЎПЌеМО, МаЎяваЌ се Ўа се взеЌат МПвО гуЌО О Ўа се сЌеМят.

2026幎9月10日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравейте г-жП ГеПргОева,
БлагПЎарОЌ ВО за сОгМала О че сте МО ПбърМалО вМОЌаМОе Ма състПяМОетП Ма гуЌОте. БезПпасМПстта Ма МашОте клОеМтО е ПсМПвеМ прОПрОтет О ОМфПрЌацОята ще бъЎе преЎаЎеМа Ма ПтгПвПрМОя екОп за МезабавМа прПверка О преЎпрОеЌаМе Ма МеПбхПЎОЌОте ЎействОя.

Ще сЌе благПЎарМО, акП МО ОзпратОте пПвече ОМфПрЌацОя за МаеЌа Ма customer.service@toprentacar.bg, за Ўа ЌПжеЌ Ўа разглеЎаЌе случая кПМкретМП О Ўа прПслеЎОЌ преЎпрОетОте ЎействОя.

БлагПЎарОЌ ВО за ПбратМата връзка!
С УважеМОе,
Top Rent A Car

5぀星のうち5の評䟡

ХПрПшая кПЌпаМОя

ХПрПшая кПЌпаМОя. БыстрП ЌПжМП пПлучОть ЌашОМу. Вежлевый персПМал. Все ПчеМь пПМравОлПсь, Ме первый раз пПльзуюсь Ох услугаЌО.

2026幎9月11日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравствуйте АлексаМЎр,
СпасОбП за пПлПжОтельМые эЌПцОО О ПтлОчМую ПцеМку!
ЖЎёЌ Вас сМПва в МашОх ПфОсах!
Top Rent A Car

5぀星のうち5の評䟡

Very professional behaviour

Very professional behaviour. We were even attended in Spanish!

2026幎9月5日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Felix,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

СтрахПтеМ О ЌМПгП прОятеМ автПЌПбОл за 

СтрахПтеМ О ЌМПгП прОятеМ автПЌПбОл за пътуваМе. ВсОчкП пП МегП беше МареЎ О без забележкО .

2026幎9月3日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравейте г-М ДОЌОтрПв,
БлагПЎарОЌ ВО за пПлПжОтелМОя ПтзОв! Ще се раЎваЌе Ўа ВО преЎПставОЌ същПтП вОсПкП МОвП Ма ПбслужваМе О прО слеЎващата ВО МаеЌМа сесОя.
С уважеМОе,
Top Rent A Car

5぀星のうち2の評䟡

Very long wait

Very long wait at the airport same at the desk it takes me really nervous!

2026幎9月9日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mrs. Ilieva,
Thank you for sharing your feedback. We are sorry to hear that the waiting time caused you frustration.
Please note that, especially during busy airport periods, waiting times can sometimes be affected by factors outside our direct control, such as flight schedules, airport traffic and the number of customers arriving at the same time. Our team always does its best to assist each customer as quickly and efficiently as possible while ensuring that all rental procedures are completed correctly.
We understand that waiting after a long journey can be frustrating, and we appreciate your patience. We will certainly take your comments into consideration as we continue working to improve our service and reduce waiting times.
We hope you will give us another opportunity to provide you with a smoother experience in the future.
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

Great service

Great service, clean car, easy pick- up return. Friendly staff. Highly recommended!

2026幎9月3日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mr. Ginzburg,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car

5぀星のうち4の評䟡

ППлучеМОе автПЌПбОля МеЌМПгП раМее 

ППлучеМОе автПЌПбОля МеЌМПгП раМее заплаМОрПваММПгП вреЌеМО - без прПблеЌ. АвтПЌПбОль сППтветствПвал ПжОЎаМОяЌ. РасхПЎ беМзОМа - впПлМе прОеЌлеЌый. Всё ПтлОчМП. РекПЌеМЎую эту кПЌпаМОю Ўля ЎругОх турОстПв.

2026幎9月9日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравствуйте ЛеПМОЎ,
СпасОбП, чтП ПцеМОлО Маш сервОс пП ЎПстПОМству!
ЖЎёЌ Вас сМПва в БПлгарОО!
Top Rent A Car

5぀星のうち1の評䟡

scammers terrible experience

Terrible experience, total lack of transparency, and disgraceful customer service
​I strongly advise against renting a vehicle with this company. The insurance coverage they promote is completely misleading. The so-called tire excess fee is nothing short of a scam: they force you to pay for the full repair of the tire out of pocket, and on top of that, they charge you 150 euros (120 euros for the full excess plus an additional 30-euro "admin fee" for managing something you already paid for yourself).
​The insurance coverage outside of Bulgaria is useless and offers zero peace of mind during your trip. To make matters worse, the customer support is appalling—the agents were extremely rude and unhelpful when asked for explanations.
​Due to this clear abuse and unjustified charges, I have officially filed a complaint with the relevant consumer protection authorities. Save yourself the stress and rent from a transparent, honest company instead.

2026幎8月17日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Ms. Cabo,

Thank you for taking the time to share your feedback and your concerns.

We would like to clarify that as a spare tire was available in the vehicle, Article 10.9 of the General Terms and Conditions of the Rental Agreement requires the customer to replace the damaged tire with the spare tire themselves. As this was not done, any services provided by the third party, including the related costs, remain at the renter's expense.

Regarding the €120 excess and the €30 administrative fee, we would like to clarify that both charges are based on the rights and obligations set out under the additional Top Protection coverage included in your rental.

Under this coverage, your financial liability for tire damage is limited to €120. This excess applies whenever a damaged tire needs to be replaced.

The €30 administrative fee also forms part of the applicable damage procedure. It is charged when new damage occurs to a rental vehicle and covers the administrative work required to process and resolve the damage, including its assessment, documentation and handling.

We fully understand that this situation has caused you inconvenience. However, our team made every reasonable effort to assist you under the circumstances, and the charges were applied in accordance with the agreed Rental Terms and the coverage included in your rental. Based on the circumstances of the case and the applicable Terms & Conditions, we consider that our contractual obligations were fulfilled.

Best Regards,
Top Rent A Car

5぀星のうち5の評䟡

Very good service

Easy to colect, small waiting times by pick-up and drop-off, new-ish and immaculate clean car

2026幎9月7日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Ivo,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car

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