I had a great experience with Top Rent A Car. The car (citroen c3 aircrosss) was clean, in excellent condition and exactly as was described. The pickup and return process was smooth. The stuff in the... ãã£ãšèŠã
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I have been a Top rent a car client for a long time. Have rented a Ford transporter today, again a very positive experience! Many thanks to all of the staff for the positive attitude, especially to Iv... ãã£ãšèŠã
Zum wiederholten Male hat man mich eines Lack- bzw. Felgenschadens bezichtigt, der von mir nicht veursacht wurde. Diese Machenschaften werden aufgrund nicht getÀtigter teurer Versicherungspakete ange... ãã£ãšèŠã
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I come to Bulgaria several times a year and always rent a Citroen 3 from Top Rent a Car. Picking up and dropping off the car is quick and efficient, thanks to the staff. I pre-order and pay by card up... ãã£ãšèŠã
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Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
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Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, ãã«ã¬ãªã¢
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.5
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Zum wiederholten Male hat man michâŠ
Zum wiederholten Male hat man mich eines Lack- bzw. Felgenschadens bezichtigt, der von mir nicht veursacht wurde. Diese Machenschaften werden aufgrund nicht getÀtigter teurer Versicherungspakete angewendet.
Nie wieder werde ich von dieser Firma ein Auto mieten!
2026幎7æ8æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mrs. Ismar,
Thank you for sharing your feedback. We are sorry to hear that you are dissatisfied with your experience.
We would like to clarify that all our vehicles are carefully inspected both before and after every rental period. This procedure is implemented to ensure maximum transparency and to accurately document the condition of each vehicle when it is provided to and returned by our customers.
The vehicle condition is recorded in the handover and return inspection reports, which are standard documents used throughout the car rental industry. These reports allow both parties to have a clear and objective overview of any existing or newly identified damages.
If a damage is not present at the beginning of the rental and is identified upon the vehicleâs return, it indicates that it occurred during the rental period. In such cases, our procedures require us to document the finding and handle the matter according to the agreed rental terms.
We would like to assure you that our company does not charge customers unfairly or based on whether additional insurance packages have been purchased. Our priority is to maintain a fair and transparent process for all customers while ensuring that our vehicles remain in excellent condition for future rentals.
We appreciate your feedback and remain available to review any specific details of your case should you wish to contact our customer support team.
Best regards,
Top Rent A Car
Great car
Great car, loved driving it. I'll book something similar again very soon.
2026幎7æ7æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mr. Panayotov,
We're delighted to know you had a great experience. Thanks for the good review!
Best regards,
Top Rent A Car
The rental was perfect
The rental was perfect. It was great value for money, the added cost for crossing the border was clearly communicated, the staff at the counter was courteous. Both picking up and returning the car were quick and easy.
I am glad I finally had a chance to rent with this company and confirm for myself the reviews I had read, as it is rare to find a rental company that does things right and treats the customer with respect.
2026幎7æ4æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Petar,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
Everything was perfect
Everything was perfect, both the car and the service from the staff.
2026幎7æ7æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mrs. Servet,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Excellent service
The whole process of hiring the car was very easy and smooth. I was especially impressed when a member of staff called to ask if I would like to collect the car from their office instead of the airport, as this meant I would receive a refund for the airport collection fee. It was a thoughtful gesture that saved me money, and the customer service throughout was excellent.
2026幎6æ22æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mr. Dimitrov,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Great experience with Top rent
Great experience with Top rent
Car was excellent
Staff and service was excellent
2026幎7æ7æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mr. Eshel,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
Excellent service staff very helpfulâŠ
Excellent service staff very helpful and friendly.Used them a number of times
2026幎7æ6æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mr. McQueen,
We're grateful for your kind words. Thanks for the 5-star rating!
Best regards,
Top Rent A Car
Excelente servicio
Excelente servicio, rapidez y todo correcto. Gracias a Svetoslav todo un profesional
2026幎7æ6æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Customer,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria ããã®åç
Dear Mr. Staykov,
We're happy to hear you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria ããã®åç
Dear Mr. Semionov,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Top Rent A Car
Good overall service
2026幎7æ5æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Customer,
Thank you for the fantastic feedback. We're glad you enjoyed our service!
Best regards,
Top Rent A Car
Service provided
Service provided, easiness of booking a car and receiving it, quality of the vehicle, attitude of the staff - all was top!
2026幎7æ5æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mr. Gvaramia,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Great service from start to finish
Great service from start to finish. There was a bit of a line to pick up the car (30+ minute wait) at the Sofia Airport location so prepare yourself if youâre in a rush.
They should have more than 4 counters/staff to handle busy pickup times. Staff were friendly, helpful, and thorough. The car was everything we expected and great value for money.
2026幎7æ6æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear James,
Thank you for your kind review and for choosing Top Rent A Car!
We're delighted to hear that you were happy with our service, our team, and the vehicle provided.
We also appreciate your feedback regarding the waiting time at our Sofia Airport office. We are actively working on improving this by optimizing our processes and staffing during peak hours to reduce delays and provide a smoother pickup experience.
Thank you once again for your valuable feedback. We look forward to welcoming you again on your next visit!
Best Regards,
Top Rent A Car
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2026幎7æ3æ¥
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TOP RENT A CAR Bulgaria ããã®åç
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Nové Äisté auto.Rychlost odbavenÃ.
2026幎7æ5æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mr Gregor,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Everything was great
Everything was great! The car is new and do a good job
2026幎7æ5æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mr. Atanasov,
Thank you for the fantastic feedback. We're glad you enjoyed our service!
Best regards,
Top Rent A Car
Avoid Top Rent A Car at Sofia Airport â paid for insurance and road assistance, got neither
Rented a Citroën C3 (125,000 km on the clock) for 3 weeks and paid for their insurance. At pickup the agent marked every tiny existing scratch like a checklist, warning that anything "bigger" would be charged regardless of the insurance â already a red flag.
Day 2, on the A2 interstate, the tire cover came loose and I got a flat in a dangerous spot. The wrench they'd equipped the car with was defective and skipped on two of the bolts, so I couldn't finish the tire change myself. I called their 24/7 customer service, requesting the road assistance which I'd paid for. They spent two hours questioning whether the tool was really faulty, asking for photos and tire specs, and got nowhere â never actually dispatched help. A stranger with a foreign-registered car eventually lent me a working wrench and I was done in two minutes. Worth noting: basic roadside assistance on the A2 is free anyway.
At return, the same scratch-hunting routine â the agent was scrutinizing and even spitting on dark marks to check if they were dirt or damage. One obvious road-dirt mark he tried to charge as damage anyway. He then charged â¬130 for a "tire cover" that retails at about â¬55 (for a set of 4), plus a â¬30 admin fee â â¬160 total, for a part that failed because of their own bad equipment, on a rental where I'd already paid for coverage and assistance that didn't materialize.
Used this company before and had noticed a string of bad reviews this year â I gave them the benefit of the doubt. Not anymore. If you're renting at Sofia Airport, go with a company that actually delivers on the insurance and roadside assistance you're paying for.
2026幎7æ4æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Customer,
Thank you for taking the time to share your feedback regarding your recent rental experience with us (agreement No. 090626093).
We are sorry to hear that you were dissatisfied and would like to address the points you raised.
Regarding the flat tire incident, the vehicle was provided with a spare wheel and all necessary standard equipment for a tire change. Based on the information available to us, you indicated that the wheel wrench may have been defective. We take such reports seriously and will conduct an internal inspection of the equipment involved. At the same time, we would like to note that no issues with the equipment were reported at the time of pickup or prior to the incident.
Concerning roadside assistance, our records show that assistance was promptly arranged following your request. However, the service was not completed, as our roadside assistance operator was informed by your spouse that you had already found alternative help at the location. As a result, the dispatch was cancelled in order to avoid unnecessary intervention.
With regard to the charge for the wheel cover and the administrative fee, please note that these are applied strictly in accordance with our official price list, which forms part of the rental agreement signed at pickup. By signing the agreement, all terms and applicable charges in case of damage or missing items are accepted.
The return inspection was carried out according to our standard procedures, and the damage was documented at the time of vehicle return.
After a full review of the case, we are unable to accept liability or approve a refund of the â¬160 charged.
We remain available should you require any further clarification or supporting documentation.
Best regards,
Top Rent A Car
One day around Burgas
The ladies were absolutely right and helpful.
The booking process was quick both days.
The car was fine.
2026幎7æ4æ¥
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TOP RENT A CAR Bulgaria ããã®åç
Dear Mr. Borbely,
We're thrilled you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
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2026幎7æ4æ¥
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TOP RENT A CAR Bulgaria ããã®åç
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Top Rent A Car
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2026幎6æ23æ¥
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TOP RENT A CAR Bulgaria ããã®åç
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Top Rent A Car
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