The person recieving the car at the end of the rental was very rude, accused me of damaging the car and they have now charged my credit card £300 EUR for damage even though I had full insurance which... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Super freundliche und schnelle Abwicklung ! Top Personal und schöne Autos. Nachdem meine Reservierung bei Greenmotion wegen Visa debit Karte storniert wurde , bekam ich am Flughafen Varna ( Bulgari... もっと見る
企業が回答しました
Das Team am Varnaer Flughafen ist freundlich und erklärt alles genau (man sollte ca. 15 min dafür einplanen, wenn kein Kunde vor einem ist). Da es bei Abholung stark geregnet hat, wurde das Auto freun... もっと見る
企業が回答しました
Excellente expérience ! J’ai loué une camionnette pour une semaine et tout s’est déroulé sans le moindre problème. Réservation simple et rapide Véhicule propre, fiable et bien entretenu Personnel... もっと見る
企業が回答しました
企業情報
当該企業による記述
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
連絡先
булевард „Цар Освободител“ 17, 9002, Варна, Варна, ブルガリア
- 00359890170170
4.0
ほぼ満足
274件のレビュー
ネガティブなレビューの 100％に回答しています
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AVOID THEM
The person recieving the car at the end of the rental was very rude, accused me of damaging the car and they have now charged my credit card £300 EUR for damage even though I had full insurance which is supposed to cover everything. AVOID AVOID AVOID
2026年4月18日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Mirev,
Thank you for your feedback.
Please note that the additional protection always comes with specific terms and conditions, and these conditions must be followed in order for the protection to apply fully.
At the moment, we are unable to locate your rental in our system based on the provided information, so we cannot review the case in detail or explain the exact reason for the charge.
Please send us an email at customer.service@toprentacar.bg with your reservation details, full name, and rental agreement number, so we can check the situation properly and provide you with a detailed clarification.
We are looking forward to hearing from you!
Best Regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Edwards,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Profit before customers seems to be the motto now
I rented a Renault Clio for 5 days, picking it up from Varna Airport after dark. As a result, I was unable to check the vehicle for damage. When I returned the car to the airport (having driven it very little) 5 days later, the agent undertook the check in my absence over a prolonged period and then asked me to come and see a barely visible scratch to one of the wheel trims, for which I am very confident I was not responsible. I was then kept waiting for 30 minutes while he tried to work out how much this would cost me. I was finally charged a total of 235 euros for this tiny scratch. The rental of the vehicle by itself cost 120 euros. I was unable to argue my case, otherwise I would have missed my flight. My request for a refund from the company was met with a firm blank. I shall not be using this rental company again. I note that my issue seems to replicate that of Mr Sharp who left a similar review on 7th April. This is a company that now clearly puts profit before customer care or goodwill. I am also very suspicious now as to whether the damage was actually sustained during the period of the rental.
2026年4月16日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Hallowes,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
At pick-up, all vehicles are provided with a damage report, and customers are encouraged to inspect the car carefully and report any discrepancies before leaving the location. We understand that collecting a vehicle after dark can make this more difficult, and we always recommend using a phone flashlight or requesting assistance from our staff to ensure everything is clearly documented at the start of the rental.
Regarding the return process, our standard procedure is to conduct a thorough inspection of the vehicle to identify any new damage that may have occurred during the rental period. Any findings are assessed according to our damage policy and pricing guidelines, which are applied consistently across all cases. The charge issued reflects the cost associated with repair or replacement as determined by these guidelines, not the rental price itself.
We regret that you felt rushed due to your flight schedule, as we always aim to ensure customers have the opportunity to review and discuss any findings during the return process. We also understand your concerns about the origin of the damage; however, based on our records and inspection procedures, the charge was applied in line with our terms and conditions.
Your feedback is important to us, and we will continue working to improve clarity and transparency during both pick-up and return, especially in situations involving limited visibility.
Best regards,
Top Rent A Car
Always a good hire
Always a good hire, no complaints and excellent customer service.
2026年4月9日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mrs. Anderssen,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
I had an excellent experience renting a…
I had an excellent experience renting a car. The booking process was quick and straightforward, with clear pricing and no hidden fees. When I arrived, the staff were friendly, professional, and had everything ready, so I was on the road within minutes. The vehicle itself was spotless, well-maintained, and drove perfectly throughout my trip.
What really stood out was the customer service — they took the time to explain the features of the car, the fuel policy, and the return process, which made everything stress-free. Pickup and drop-off were both smooth and efficient, and the deposit was returned promptly without any issues.
Overall, this was a seamless, reliable, and great-value rental experience. I would definitely rent from them again and highly recommend their service to anyone looking for a hassle-free car hire.
2026年3月23日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Koychev,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Bezahlte Reservierung№ 150326134. ignoriert – Gestrandet am Flughafen Varna!
"Wir sind fassungslos. Wir haben von Deutschland aus ein Auto reserviert und vorab bezahlt. Am Flughafen Varna wurden wir von einem Supervisor begrüßt, der sagte: 'Ja, Sie haben eine Reservierung'. Wir wurden dann mit dem Shuttle-Bus zum Büro außerhalb des Flughafens gebracht. Erst dort teilte uns der Mitarbeiter mit, dass sie kein Auto für uns haben!
Trotz bestätigter und bezahlter Buchung wurden wir mit unserem Gepäck im Stich gelassen. Es ist absolut unprofessionell, Kunden erst zum Büro zu fahren, nur um ihnen dann zu sagen, dass der Vertrag nicht eingehalten wird. Wir mussten uns kurzfristig selbst um eine Lösung kümmern. Unzuverlässig und nicht zu empfehlen!"
2026年3月21日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Customer,
We are very sorry to hear about your recent experience and sincerely apologize for the inconvenience and frustration it caused. This is certainly not the level of service we strive to provide, and we regret that your expectations were not met.
Please be assured that all payments made for your reservation have been fully refunded. We have processed the reimbursement, and the amount should already be reflected in your account.
We take feedback like yours very seriously, as it helps us review and improve our internal processes. We are addressing this situation with our team to ensure that similar incidents do not occur in the future. Our goal is always to provide a smooth, reliable, and professional experience for all our customers, and we deeply regret that we fell short in your case.
Thank you for bringing this to our attention. We truly hope that you may give us another opportunity in the future to provide you with the quality service you expect and deserve.
Best regards,
Top Rent A Car
Perfect experience
We are booking with Top Rent A Car every time we are in Varna and we’ve never been disappointed. Victoria is always kind and helpful. They are the best in town!
2026年3月22日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Customer,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Rashkov,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Adrian,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Наех колата от летище Варна вход/изход…
Наех колата от летище Варна вход/изход . Обслужването , колата , приемате & връщането всичко беше TOP! Благодаря!
2026年3月1日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Здравейте,
Благодарим за чудесния отзив! Надяваме се да имате още много приятни пътувания с нас.
С уважение,
Top Rent A Car
TOP RENT A CAR Bulgaria - Varna からの回答
Здравейте г-н Борисов,
Благодарим за страхотния отзив! Вашето удовлетворение е наш приоритет и ще бъдем щастливи да Ви обслужим отново.
С уважение,
Top Rent A Car
Excellent service at Varna Airport – thank you Ivo and Rado!
I had a great experience with Top Rent A Car at Varna Airport. The whole process was quick, smooth, and very professional.
Special thanks to Ivo and Rado – both were extremely helpful, polite, and friendly. They explained everything clearly, made the pickup and return very easy, and really went the extra mile to provide excellent customer service.
The car was spotlessly clean, well-maintained, and drove perfectly. It felt almost new and was very comfortable for the whole trip, exactly as described in the booking.
I highly recommend Top Rent A Car Varna Airport, especially if you’re lucky enough to be helped by Ivo and Rado. I will definitely use them again!
2026年2月12日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Dimitrov,
We're delighted to know you had a great experience. Thank you for the 5-star review!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Boris,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Top Rent A Car
Топ кола под наем.
Взех кола под наем и всичко беше чудесно! Автомобилът беше надежден, икономичен и много удобен за шофиране. Нямаше никакви проблеми по време на пътуването. С удоволствие бих използвал услугите им отново.
2025年12月10日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Здравейте,
Благодарим за страхотния отзив! Вашето удовлетворение е наш приоритет и ще бъдем щастливи да Ви обслужим отново.
С уважение,
Top Rent A Car
I was very pleased from the quality of…
I was very pleased from the quality of service, the car was new and well maintained.
2025年11月22日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Nikolov,
Your 5-star review means a lot to us. Thank you for your kind words!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria - Varna からの回答
Здравейте г-н Христов,
Благодарим за високата оценка и за доверието към нас! Ще се постараем да продължим да Ви предоставяме качествено обслужване.
С уважение,
Top Rent A Car
Rented car here
Rented car here. They gave me a car, I got to another city and car broken. Support says that’s my problem and I broke the car.
2024年11月25日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Kislblu,
Thank you for your feedback. Unfortunately, we are unable to locate any names or reservation number from the information provided, so we cannot give a detailed response regarding this situation.
Please reach out to us directly at customer.service@toprentacar.bg
with your reservation details so we can review the case and assist you properly.
Best Regards,
Top Rent A Car
Excellent service
2025年11月14日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Dear Mr. Mohyla,
We're thrilled to receive your positive feedback. Thanks for the 5-star review!
Best regards,
Top Rent A Car
Опыт Рено Клио 5 2025 г.
Уже много лет, приезжая на отдых в Болгарию, пользуюсь только их машинами. Они в очень хорошем состоянии, почти новые. И всегда соответствуют моим запросам. Только 13 ноября сдал Рено Клио 5 в аэропорту Варна. Несмотря на то что приехал сильно заранее ( в 6:30 утра) очень милая девушка уже меня ждала. Быстро уладила все формальности, вернула депозит. И вдобавок сама меня вместе с моим тяжелым чемоданом подвезла к зданию аэровокзала!! Зв что ей премного благодарен! Когда получал машину там же 29 октября ребята тоже были высокопрофессиональны. Оформили и вручили ключи очень быстро. Последней машиной доволен - шустрая, легкая в управлении и страшно экономичная. Затрат на топливо не заметил в своем бюджете. Компания очень хорошая и в дальнейшем планирую заказывать авто только у них. Они есть во всех локациях, которыми я пользуюсь в Болгарии, что для меня очень удобно.
2025年11月13日
自発的なレビュー
TOP RENT A CAR Bulgaria - Varna からの回答
Здравствуйте,
Мы очень рады, что Вы довольны арендой автомобиля!
До скорой встречи!
Top Rent A Car
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