TOP RENT A CAR Bulgaria レビュヌ 

3,815
•
TrustScore 5段階評䟡の4.5

4.5

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち5の評䟡

Booking is easier than ordering food takeout. Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden claus... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Car was ok but the check-in experience is awful. There's no "express check-in lane", so it doesn't matter if you book online, pay in full, and do the online check-in - because before you get y... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Wir hatten fÃŒr ca. 90 Tage ein Auto gemietet. Wir wurden direkt am Flughafen abgeholt und zum BÃŒro gefahren. Der nette Herr gab uns die wichtigsten Infos und wir konnten schneller unserem Mietauto sta... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I had a great experience with Top Rent A Car. The car (citroen c3 aircrosss) was clean, in excellent condition and exactly as was described. The pickup and return process was smooth. The stuff in the... もっず芋る

䌁業が回答したした

䌁業情報

  1. レンタカヌ 代理店
  2. カヌ リヌス業
  3. ハむダヌ サヌビス
  4. バン レンタル代理店

圓該䌁業による蚘述

Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

3815件のレビュヌ

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4.5

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5぀星のうち5の評䟡

СтрахПтМП ПбслужваМе Пт екОпа Ма Top


СтрахПтМП ПбслужваМе Пт екОпа Ма Top Rent A Car в ПлПвЎОв булеварЎ 6-тО септеЌврО! НаехЌе автПЌПбОл О всОчкП ЌОМа перфектМП. СлужОтелОте бяха ЌМПгП любезМО О ПтзОвчОвО, ПбясМОха МО всОчкП пПЎрПбМП, а саЌата кПла беше ОзряЎМа О ОзключОтелМП кПЌфПртМа. Със сОгурМПст ще гО ОзбереЌ ПтМПвП прО слеЎващПтП МО ОЎваМе в ПлПвЎОв!

2026幎6月24日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравейте г-жП ИваМПва,
БлагПЎарОЌ ВО за вОсПката ПцеМка! НОе вОМагО се стреЌОЌ къЌ Май-ЎПбрПтП ПбслужваМе. ОчакваЌе ВО ПтМПвП!
С уважеМОе,
Top Rent A Car

5぀星のうち1の評䟡

DAYS WITHOUT CAR AND HOLIDAY RUINED

I have used this Company a few times and would have used them more until it came to this year.
I booked a car for 7 days and after 3 days the car broke down....it was unfit for purpose....my wife and i had planned a trip to the lakes on the weekend after working.
We were told to take photos and send them, try to mess with the live battery(?), leave the car for a period to reset and then after all of that didnt work drive it to a garage (3.5 hours wasted) On the way to the garage on a dangerous road it broke down.....(1.5 hours later) a van collected it and we were left to walk 35 minutes into town to get a 35 euro taxi home.....day No 1 gone.
We were offered to be driven by the pick up the 2 hour journey to Plovdiv to possibly(?) Collect a car that night(never) or on the Sunday (?) but the night in Plovdiv would have been at our cost and the petrol and 2.5 hours up the mountain also at our cost OR have a car delivered the following morning. Ok thank you......
The car DIDNT turn up the following day (2 whole days and 35 euros down) but on the following day Monday (18 hours before returning it back to them).
Ivan from customer services stated that in their TERMS AND CONDITIONS they have 3 days in which to replace their rental car that was unfit for purpose so paying for 7 days meant we got it for 5 days and 35 euros down, ruined the whole weekend......what did they offer us.....19.2 euros.....not the taxi fare, not the rental and TOP INSURANCE we paid for......we will NEVER USE THEM AGAIN.......the reason why we pay for TOP INSURANCE is so we get a car for the period we have paid for however TOP RENT A CAR think its ok that they supply an unfit for purpose car, you pay the full amount and they can leave you stranded without a car for days, ruin your holiday as its in their terms and conditions!
BEWARE DO NOT USE THIS COMPANY.....USE EURO CAR OR SOMEONE ELSE!

Your reply is a lie.
Your vehicle originally broke down at 12.28 midday Saturday of which you told us to lock up amd let reset (2 hours later at 15.01 the vehicle was started and broke down for good and we have messages from then....the tow truck arrived nearly 2 hours later) we have proof of whats app messages to and from your agent so dont lie to make yourselves look better.
You supposedly (not received) refunded 19.2 euro which IS NOT A days rental with insurance despite it neing 2 days and 35 euro taxi fare......you are liars!
Your covers states 24/7 on your adverts!

The car broke down at

2026幎6月20日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Adrian,
We regret that this situation left you feeling disappointed and that it affected your holiday plans.

The vehicle provided was a 2025 model and is still under manufacturer warranty. Unfortunately, technical issues can occur unexpectedly even with newer vehicles, and such faults are not always possible to predict or prevent.

The issue was reported on 20 June at approximately 17:30, outside our working hours and during the weekend. That same evening, we offered you the possibility to travel with the roadside assistance vehicle to our Plovdiv office, where a replacement vehicle could have been arranged considerably sooner. However, this option was clearly declined.

Under the rental agreement, replacement vehicles are normally provided at the nearest available office rather than delivered to the customer’s location. Nevertheless, although the location was outside our office network and the faster replacement option in Plovdiv was declined, we arranged for a replacement vehicle to be delivered directly to you.

The replacement vehicle was delivered on 22 June at approximately 14:00, less than 48 hours after the issue was reported, during a non-working period. We recognise that this was inconvenient; however, a faster solution required cooperation from both sides.

As a gesture of goodwill, we refunded the value of one rental day. We remain confident that our team made every reasonable effort to find a solution under the circumstances, including arranging delivery outside our standard replacement procedure.
Best Regards,
Top Rent A Car

5぀星のうち5の評䟡

Everything was ok

Everything was ok, like always. Good car and nice service. Next time again 👍

2026幎6月24日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mrs. Weber,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

Todo perfecto

Todo perfecto, rapidos y eficientes, muy serios.
Nos atendio Maria, una gran profesional y muy diligente.
Gracias!

2026幎6月23日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mrs. Gabas,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

Excellent experience with Top Rent A


Excellent experience with Top Rent A Car throughout, from Sofia to Ruse. I had exactly the car I booked with only a few thousands km. Courteous and efficient staff, in Sofia and Ruse. I appreciated the car delivery service to my hotel in Sofia, which was punctual. Ruse location is ideal to drop or pick up your car before visiting respective neighboring countries. Highly recommended car rental company in Bulgaria in our case.

2026幎6月9日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Customer,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

Max speed 45km/h

Very nice and cute vehicle. I enjoyed driving it. The only issue: the max speed is 45km/h and I wasn't informed upon renting it by the staff. So I had to exchange it for another car.

2026幎6月22日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Customer,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car

5぀星のうち1の評䟡

Be careful of the tire scam Insurance

Booked top car rental a couple of times and never had a problem always get the top cover as some of the roads in Bulgaria can be really bad for pot holes as can anywhere So get the extra Insurance for that piece of mind never had to use it. This trip I had to after hitting a pot hole at first everything was great come out within 30 minutes replace the tire payed €140 thinking insurance would pay back dint think anymore. back on the road within an hours great . Time to had the keys back nothing was said soon as I’m at the airport receive an email saying I had to pay for another €150 for another tire as the recovery had replaced was a second had one but would refund for the first one as I can only claim the ones. At no point was I told it was a second had one and there was no spear tire so I couldn’t have replaced it myself. I would have questioned this if I would of know. one for paying €140 for the tire and two because I was making a 150km round trip and there’s tire are just to get you back on the road to the nearest garage to get replaced putting me and my family in danger. Nothing a can do about it now it’s just lost money this is just to warn people about the practice Top cat rental are you to hope this helps someone

2026幎6月21日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

​Dear Mr. Bennett,
Thank you for your review and for taking the time to share your feedback with us!
We would like to provide you with additional information regarding the tire incident and the assistance provided during your rental.
Following the reported tire damage, our priority was to arrange assistance as quickly as possible and minimize the disruption to your journey. To achieve this, we located and contacted the nearest available mobile tire service capable of reaching your location within the shortest possible time. The mobile service arrived at your location in approximately 30 minutes, allowing the issue to be addressed promptly and enabling you to continue your trip without significant delay.
Regarding the Top Protection coverage included in your rental agreement, we would like to clarify that this protection limits your liability for tire damage to EUR 120.00, plus an administrative fee of EUR 30.00. In other words, your maximum financial responsibility in such cases is limited to a total of EUR 150.00, regardless of the actual cost of the repair or replacement.
In your particular case, the damaged tire could not be repaired and had to be replaced. Due to the location where the incident occurred and the need to provide the fastest possible solution, the mobile tire service was the most appropriate option available at that time. The total amount paid by you directly to the service provider was EUR 140.00.
Please note that the mobile tire service will issue an invoice directly to our company and send it to our Finance Department. Once received, we will be able to finalize the processing of the case.
As the exact replacement tire matching the damaged one was not immediately available, the service installed a second-hand tire in order to restore the vehicle's mobility and allow you to continue your journey safely.
To resolve the financial aspect of the case, we can offer you the following two options:
Option 1
We reimburse the full amount of EUR 140.00 paid by you to the mobile tire service.
Your contractual liability under the Top Protection coverage will then be applied separately in the amount of EUR 150.00 (EUR 120.00 tire liability + EUR 30.00 administrative fee).
Option 2
The amount already paid by you directly to the mobile tire service (EUR 140.00) is deducted from your contractual liability.
In this case, only the remaining balance of EUR 10.00 will be due.
No reimbursement of the EUR 140.00 paid to the mobile service will be processed.
We kindly ask you to reply to this email and confirm which of the above options you would prefer so that we may proceed accordingly.
Once the payment arrangements have been finalized and the case has been fully settled, we will provide you with an official document confirming that you have no outstanding obligations towards our company.
Please also note that the invoice from the mobile tire service is expected to be received directly by our Finance Department within the next few business days.
We appreciate your cooperation and look forward to your confirmation regarding the preferred option!
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

СтрахПтМП ПбслужваМе Пт КрОсО

СтрахПтМП ПбслужваМе Пт КрОсО! Вече съЌ реЎПвеМ клОеМт Ма Top Rent scar!

2026幎6月22日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравейте г-жП ЙПсОфПва,
БлагПЎарОЌ ВО за ПтлОчМата ПцеМка О пПлПжОтелМОя ПтзОв! Ще се раЎваЌе Ўа ВО ПбслужОЌ ПтМПвП прО слеЎващПтП ВО пПсещеМОе.
С уважеМОе,
Top Rent A Car

5぀星のうち5の評䟡

Everything had been topnotch

Everything had been topnotch. From booking online, picking up the car, returning..all has been a great experience and super easy.

2026幎6月15日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mr. Rahnev,
Thank you for the great feedback. We're glad you had a positive experience!
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

Easy to book and car was well


Easy to book and car was well maintained.Maria was really helpful and properly assessed my vehicle on return as there was a scratch that was not on their record

2026幎6月21日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mr. Dimitrov,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

⭐⭐⭐⭐⭐ИЌахЌе ПтлОчМП прежОвяваМе с Top


⭐⭐⭐⭐⭐ИЌахЌе ПтлОчМП прежОвяваМе с Top Rent A Car. ОбслужваМетП беше бързП, МаЎежЎМП О ОзключОтелМП прПфесОПМалМП Пт МачалПтП ЎП края. КПЌпаМОята разпПлага с гПляЌ ОзбПр Пт автПЌПбОлО, кПОтП са ПтлОчМП пПЎЎържаМО О гПтПвО за път. ОбслужваМетП Ма клОеМтОте е Ма ЌМПгП вОсПкП МОвП О МаправО целОя прПцес лесеМ О безпрПблеЌеМ.СпецОалМП бОх Оскала Ўа спПЌеМа еЎМП прекрасМП ЌлаЎП О слъМчевП ЌПЌче – ЙПакОЌ ОсОчеМкП, кПетП МО ПбслужО. СлеЎ Ўълъг пПлет О уЌПрата Пт прПверкОте Ма паспПртОте, тПй беше първОят чПвек, кПгПтП срещМахЌе. НегПвОят пПзОтОвОзъЌ, прПфесОПМалОзъЌ О чуЎесМП чувствП за хуЌПр веЎМага МО Макараха Ўа се пПчувстваЌе пП-ЎПбре О бързП пПвЎОгМаха МастрПеМОетП МО. ТПй МО пПсрещМа с усЌОвка О МО Макара Ўа се пПчувстваЌе ЎПбре ЎПшлО О цеМеМО катП клОеМтО.ППжелаваЌ Ќу ЌМПгП прПфесОПМалМО успехО, зЎраве О късЌет! БлагПЎарОЌ Ќу за прекрасМПтП ПтМПшеМОе О ПтлОчМПтП ПбслужваМе.ГПрещП препПръчваЌ Top Rent A Car Ма всекО, кПйтП търсО бърза, МаЎежЎМа О кПректМа кПЌпаМОя за МаеЌ Ма автПЌПбОл. 🚗

2026幎6月12日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравейте,

БОхЌе ОскалО Ўа ОзразОЌ свПОте Май-ОскреМО благПЎарМПстО за ЌОлОте ЎуЌО!
РаЎваЌе се, че ПбслужваМетП МО е ПставОлП пПлПжОтелМП впечатлеМОе у Вас!
Ще ВО ПчакваЌе О прО слеЎващПтП ВО пътуваМе.

С уважеМОе,
Top Rent A Car

5぀星のうち5の評䟡

Very good service

Very good service! Best company to rent a car in Bulgaria!

2026幎6月19日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mr. Vichev,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car

5぀星のうち4の評䟡

4th time customer.

We rented a car for the 4th time. This time a 2023 VW Golf 8 e-tsi automatic. It was a fantastic car. Unfortunately, when picking it up, we didn't have a physical credit card, but a digital one. While we could pay for things with it before without any problems, they strictly adhered to the rules only physical credit cards are allowed. So we were not able to take the car and received no help furthermore with solving the problem. Regarding the rules, I had expected some flexibility. Thanks god there was someone who could come to rescue us with a credit card. A learning experience for both of us. When returning the car, we were kindly and helpfully assisted by Maria and even received a mini Toprentacar toy. A small gesture that puts a smile on our faces. All in all, apart from some struggles at the beginning, a nice company to rent from, with brand new clean cars.

2026幎6月10日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Customer,
Thank you for choosing Top Rent A Car for the fourth time and for taking the time to share your experience.
We are delighted to hear that you were pleased with the vehicle and the overall quality of our fleet. We also appreciate your kind words about our team and the service you received upon returning the car.
We are sorry for the inconvenience you experienced during pick-up. The requirement to present a physical credit card is clearly outlined in our rental terms and conditions and is applied consistently to all customers. This policy is in place for security and verification purposes, and our staff are not authorized to make exceptions, even when a digital card has been successfully used for other types of transactions.
We are pleased that a solution was found and that you were ultimately able to enjoy your rental. We also appreciate you sharing this experience, as it may help future customers prepare the necessary documents before arrival.
Thank you for your continued trust in our services. We are glad that, despite the initial challenge, your overall impression remained positive, and we look forward to welcoming you again in the future.
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

БързП О вежлОвП ПбслужваМе

БързП О вежлОвП ПбслужваМе, МяЌаЌ забележкО! КПлата (електрОческО Опел МПка) беше чОста, батерОята Ма 100%, уЎПбеМ, кПЌфПртеМ автПЌПбОл).

2026幎5月27日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравейте г-М ТПЎПрПв,
БлагПЎарОЌ за прекрасМОя ПтзОв! ВОМагО се стараеЌ Ўа ПтгПвПрОЌ Ма ВашОте ПчакваМОя О ще се
раЎваЌе Ўа ВО ПбслужОЌ ПтМПвП.
С уважеМОе,
Top Rent A Car

5぀星のうち5の評䟡

Great experience

I was very satisfied with this rental company. Everything went well frop pick-up to drop-off. I can highly recommend them.

2026幎6月13日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mr. Kudera,
We appreciate your 5-star rating and support. Thank you!
Best regards,
Top Rent A Car

5぀星のうち5の評䟡

Top rent a car are the best in Bulgaria

Top rent a car are the best in Bulgaria, super quick pick up and drop off, great transport to and from the airport , clean a new cars 🚘

2026幎6月11日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

Dear Mr. Taylor,
We're thrilled to receive your positive feedback. Thanks for the 5-star review!
Best regards,
Top Rent A Car

5぀星のうち1の評䟡

Not happy

ДългПгПЎОшМО клОеМтО Ма кПЌпаМОята сЌе (бяхЌе) - Ме сЌе ОЌалО прПблеЌО ЎПсега. На беМзОМПстаМцОята, преЎО връщаМе Ма кПлата жулМахЌе лекП таса Ма еЎМата гуЌа в бПрЎюра, кПетП се Пказа прПблеЌ О МО кПства 150 ЕврП( прО сключеМа О платеМаTop Protect застрахПвка)! Не е прПблеЌа в парОте, а в ПтМПшеМОетП Ма служОтеля О МачОМа пП кПйтП се Ўържа! На вМОЌаМОетП Ма бъЎещОте клОеМтО - Ўа зМаете: трябва Ўа се ПбаЎОте О увеЎПЌОте Top Rent A Car, трябва Ўа ОзвОкате КАТ, тПва е ПТП !!!!

2026幎6月20日
自発的なレビュヌ
TOP RENT A CAR Bulgaria ロゎ

TOP RENT A CAR Bulgaria からの回答

ЗЎравейте, г-жП Калчева,
БлагПЎарОЌ ВО, че ПтЎелОхте вреЌе Ўа спПЎелОте ЌМеМОетП сО О че през гПЎОМОте сте бОлО Маш клОеМт.
СъжаляваЌе, че сте ПстаМалО разПчарПваМО Пт сОтуацОята прО връщаМетП Ма автПЌПбОла. БОхЌе ОскалО Пбаче Ўа вМесеЌ ясМПта ПтМПсМП услПвОята Ма ЎПпълМОтелМПтП пПкрОтОе "Top Protection".
"Top Protection" зМачОтелМП МаЌалява фОМаМсПвата ПтгПвПрМПст Ма клОеМта прО МастъпваМе Ма щетО, МП Ме преЎставлява пълМП ПсвПбПжЎаваМе Пт ПтгПвПрМПст за всОчкО вОЎПве пПвреЎО. СъгласМП услПвОята Ма пПкрОтОетП, прО щетО пП тасПве клОеМтът МПсО ПграМОчеМа ПтгПвПрМПст в разЌер Ма 120 еврП за саЌата щета, кактП О 30 еврП аЎЌОМОстратОвМа такса, свързаМа с ПбрабПтката Ма случая. ИЌеММП пПраЎО тПва е МачОслеМа суЌата Пт 150 еврП.
ОтМПсМП увеЎПЌяваМетП прО ОМцОЎеМт, ОзОскваМетП за свПевреЌеММа връзка с кПЌпаМОята О слеЎваМе Ма преЎвОЎеМата прПцеЎура е ПпОсаМП в ОбщОте услПвОя Ма ЎПгПвПра за МаеЌ. ТезО правОла са съзЎаЎеМО, за Ўа гараМтОрат кПректМПтП ЎПкуЌеМтОраМе Ма събОтОята О еЎМаквПтП третОраМе Ма всОчкО клОеМтО.
СъжаляваЌе, акП сте ПстаМалО с МегатОвМП впечатлеМОе Пт кПЌуМОкацОята със служОтеля МО. За Мас ЎПбрПтП ПбслужваМе е прОПрОтет О ще разглеЎаЌе ПбратМата ВО връзка, за Ўа сЌе сОгурМО, че стаМЎартОте МО за прПфесОПМалМП ПтМПшеМОе се спазват във всОчкО сОтуацОО.
ОцеМяваЌе ЎПверОетП, кПетП сте МО гласувалО през гПЎОМОте, О се МаЎяваЌе Ўа ОЌаЌе възЌПжМПст ПтМПвП Ўа ВО пПсрещМеЌ катП Маш клОеМт.
С уважеМОе,
ТПп РеМт А Кар

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