Booking is easier than ordering food takeout. Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden claus... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Car was ok but the check-in experience is awful. There's no "express check-in lane", so it doesn't matter if you book online, pay in full, and do the online check-in - because before you get y... もっと見る
企業が回答しました
Wir hatten für ca. 90 Tage ein Auto gemietet. Wir wurden direkt am Flughafen abgeholt und zum Büro gefahren. Der nette Herr gab uns die wichtigsten Infos und wir konnten schneller unserem Mietauto sta... もっと見る
企業が回答しました
I had a great experience today. The two young gents who helped me were incredibly professional, efficient, and provided excellent service without any drama. They made the whole process smooth and stre... もっと見る
企業情報
当該企業による記述
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
連絡先
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, ブルガリア
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.5
優良
3817件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Top rent a car are the best in Bulgaria
Top rent a car are the best in Bulgaria, super quick pick up and drop off, great transport to and from the airport , clean a new cars 🚘
2026年6月11日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Mr. Taylor,
We're thrilled to receive your positive feedback. Thanks for the 5-star review!
Best regards,
Top Rent A Car
Not happy
Дългогодишни клиенти на компанията сме (бяхме) - не сме имали проблеми досега. На бензиностанцията, преди връщане на колата жулнахме леко таса на едната гума в бордюра, което се оказа проблем и ни коства 150 Евро( при сключена и платенаTop Protect застраховка)! Не е проблема в парите, а в отношението на служителя и начина по който се държа! На вниманието на бъдещите клиенти - да знаете: трябва да се обадите и уведомите Top Rent A Car, трябва да извикате КАТ, това е ПТП !!!!
2026年6月20日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Здравейте, г-жо Калчева,
Благодарим Ви, че отделихте време да споделите мнението си и че през годините сте били наш клиент.
Съжаляваме, че сте останали разочаровани от ситуацията при връщането на автомобила. Бихме искали обаче да внесем яснота относно условията на допълнителното покритие "Top Protection".
"Top Protection" значително намалява финансовата отговорност на клиента при настъпване на щети, но не представлява пълно освобождаване от отговорност за всички видове повреди. Съгласно условията на покритието, при щети по тасове клиентът носи ограничена отговорност в размер на 120 евро за самата щета, както и 30 евро административна такса, свързана с обработката на случая. Именно поради това е начислена сумата от 150 евро.
Относно уведомяването при инцидент, изискването за своевременна връзка с компанията и следване на предвидената процедура е описано в Общите условия на договора за наем. Тези правила са създадени, за да гарантират коректното документиране на събитията и еднаквото третиране на всички клиенти.
Съжаляваме, ако сте останали с негативно впечатление от комуникацията със служителя ни. За нас доброто обслужване е приоритет и ще разгледаме обратната Ви връзка, за да сме сигурни, че стандартите ни за професионално отношение се спазват във всички ситуации.
Оценяваме доверието, което сте ни гласували през годините, и се надяваме да имаме възможност отново да Ви посрещнем като наш клиент.
С уважение,
Топ Рент А Кар
TOP RENT A CAR Bulgaria からの回答
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria からの回答
Dear Mr. Ivanov,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
Experiencia Nefasta
Experiencia Nefasta
Muy Mal
Nos han cobrado 60€ por la perdida de un tapacubos.
Teníamos un seguro para el coche de 54€.
No lo contratéis no sirve para nada.
Un Desastre.
2026年6月19日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Mr. Martinez,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. Your opinion is extremely important to us and helps us improve the quality of our services.
As there is no detailed comment in this case to help us understand the specific issue that occurred during your reservation, we kindly ask you to provide us with additional information. Please share more details about what happened, as well as your reservation number, so that we can thoroughly review the case.
We would greatly appreciate it if you could send your explanation to our email address: customer.service@toprentacar.bg. This will allow us to analyze the situation and take the necessary steps to resolve the issue.
We are committed to providing excellent service to every customer and would be happy to have the opportunity to find the best solution for your case. Thank you in advance for your cooperation and patience!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria からの回答
Dear Mrs. Ejova,
Your 5-star review means a lot to us. Thank you for your kind words!
Best regards,
Top Rent A Car
All perfect.. but can be better
All perfect... Arrivo terminal uno non indicato punto ritrovo navetta...
2026年6月19日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Customer,
Thanks for the excellent review! We're pleased you enjoyed our service.
Best regards,
Top Rent A Car
kompetenter service
Professionelle und kompetente Beratung und Abwicklung in der Stadt Ruse (Русе)
2026年6月17日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Customer,
We appreciate your 5-star rating and support. Thank you!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria からの回答
Dear Mrs. Todorova,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria からの回答
Dear Customer,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Slow...
The cars are fine, mainly new vehicles. Prices are good. The staff are nice. The down size is:
1) being picked up from the airport - 3 minibuses came and went before there was room for us (a couple, not a big group).
2) when we got to the office, they were queuing out the door. 50 minutes we stood waiting to be served.
2026年6月14日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Mrs. Lindsey,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you were satisfied with our vehicles, pricing, and the friendliness of our staff. Your positive comments are greatly appreciated.
At the same time, we are sorry to learn that you experienced such long waiting times, both for our complimentary airport shuttle service and upon arrival at our office. We understand how frustrating this must have been and sincerely apologize for the inconvenience caused.
Please be assured that we are continuously working to reduce waiting times and improve the overall customer experience. We have already taken the necessary measures to optimize our processes and increase efficiency during peak periods.
We hope to have the opportunity to serve you again in the future and demonstrate a faster and more efficient service that better reflects the standards we strive to maintain.
Thank you once again for your valuable feedback.
Best Regards,
Top Rent a Car
From the picking up the rental car to…
From the picking up the rental car to returning of the car everything was top notch. Good job to the entire team!
Thank you.
2026年6月18日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Mr. Lazea,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
The counter staff was incredibly…
The counter staff was incredibly efficient, and I was in my car within 10 minutes of arriving. The vehicle smelled fresh, and drove perfectly throughout my entire trip. Drop-off was equally fast and hassle-free. I will absolutely rent from this location again!
2025年6月17日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Mr. Klimov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria からの回答
Dear Mr. de Velde,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
I love this company
I love this company! Always supportive and helpful!
Highly recommended!
2026年6月16日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Mrs. Nikolova,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Super professional
Check in and check out were quick, friendly, super-professional. Car within expectations, bit dirty inside, but ok. No tricks, no selling, no thing hidden, all fair and professional.
2026年6月13日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Sven,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
TOP RENT A CAR Bulgaria からの回答
Dear Seguei,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Maria made returning very fast however…
Maria made returning very fast however pick up was very slow and busy.
2026年6月16日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Andrew,
Thank you for your feedback.
We are sorry to hear that the pick-up process was slower than expected due to the busy period. At the same time, we are pleased to know that Maria made the return process quick and efficient and that everything went smoothly upon return.
Your comments are valuable and will help us improve our service. We hope to have the opportunity to provide you with an even better experience next time.
Best Regards,
Top Rent A Car
TOP RENT A CAR Bulgaria からの回答
Здравейте,
Благодарим Ви за високата оценка! Ние винаги се стремим към най-доброто обслужване. Очакваме Ви отново!
С уважение,
Top Rent A Car
Very friendly and professional staff
Very friendly and professional staff , easy to deal, reliable, reasonable price. I used them several times in the last few months the service is good and the cars always were in good condition.
2026年6月15日
自発的なレビュー
TOP RENT A CAR Bulgaria からの回答
Dear Mrs. Dimova,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
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