Totally Shutters レビュー 

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2024年9月15日

Thanks very much for taking the time to send in your review

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2023年11月8日

Thank you so much

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2024年9月15日

Its great to hear you love your shutters - thanks for your review

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2024年9月15日

Thank you very much for your 5* review

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2024年9月15日

Thank you

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2023年1月27日

Thank you so very much Kat. It means a great deal to us to hear such positive comments.

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2023年1月27日

Thank you so much

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2023年1月27日

Always great to hear good reviews. Many thanks

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2023年1月27日

So happy you love your shutters

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2023年1月27日

Thank you!

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2022年12月17日

It is somewhat not surprising you have left such a negative review as you proved to be difficult & rude to our staff on the telephone when they had called to arrange installation. You did on several occasions slam the phone down and was extremely rude leaving a member of our staff in tears. However Totally Shutters take reviews seriously and we are very surprised you did not contact us and raise any issues whatsoever. In answer to above:
Shutters are installed with frames and caulking and is essential to close gaps. Caulking does not hold shutters in place they are securely fixed with screws and panels held in with magnets so there is no reason your shutters would rattle.
We do not fly tip whatsoever, we always take away all rubbish so we do apologise if this was accidently left. We can arrange for the fitter to come back and collect this.
Our shutters are made of premium hardwood and very competitively priced and we always do our best to satisfy customers.

Please see below communication:

On 26 Oct 2022, at 14:08
We are pleased to confirm that your shutters will be fitted on Friday, 11th November. We will aim to arrive between 10:30am to 11am.
Please see the attached invoice showing the balance due which is required to be paid 48 hours prior to installation. If we do not receive payment prior to installation, we will unfortunately have to reschedule your fitting date until payment has been fully made. Our payment details can be seen at the bottom of the invoice or, if you would prefer to pay by card, please call the office where we can take your payment over the phone.
TS

From: Sylwester X
Sent: 27 October 2022 11:36
I will not pay before the shutters arrive physically in my home. I can pay on the day, by card, but not before.
You have sent me several misleading and untrue e-mail updates and I have zero trust in your company at present. This is why I will not transfer a penny more to you until I see that you can actually deliver.


Sent: 07 November 2022 13:50
To: 'Sylwester X'
Further to your emails below and further to our telephone conversation today, of which you have abruptly hung up the phone on two people at our office, I need to clarify with you the position with regards to the settlement of the outstanding balance of £627.00. You will need to settle this by no later than Thursday 10th November by midday.
Unfortunately, if you do not settle the outstanding balance prior to the installation, your appointment will be cancelled and we will then await for your communication with us, to rearrange another appointment of course, once settlement of the outstanding balance has been received. These are our terms and are clearly stated in our T&C’s, also they were on the quote which was sent to you on 5 August and also on our Invoice which was sent to the 8th August. You were therefore fully aware of our Terms & Conditions with regards to the outstanding balance payment.
I can also see that you have been fully updated on the stages of your shutters which are our genetic emails which we send out to customers. You were also updated with regards to your payment of deposit, confirming we had received the same. I therefore fail to see any communication with you that has been misleading in any way whatsoever.
We will therefore await receipt of payment, failure to do so will only delay your shutter installation.
Simon telephoned you today at around 2:30pm, when he left a voice message kindly asking whether you had yet made the outstanding balance payment for the fitting of your shutters, which was scheduled for tomorrow. He had asked you to confirm payment to be made by 4:00pm today. Unfortunately, we have not received the outstanding balance and we have therefore now had to cancel the appointment for tomorrow.
Please feel free to contact us to make the final payment of the outstanding balance due, and we will then be able to rearrange the fitting of your shutters.
We look forward to hearing from you soon.
TS

Totally Shutters からの回答

2023年1月27日

Many thanks.

Totally Shutters からの回答

2021年6月12日 に更新

Hi Abbie & Alex,
We would like to take this opportunity to respond to your comments above. Firstly, you DID NOT pay a deposit to us. We invite the customers to either pay by bank transfer or to contact the office to make payment by card. You unfortunately did not do neither. You were indeed made aware that we do not place an order unless we have received a deposit. This information is clearly stated on our quotes and invoices sent out. Back in February, you asked us if we could send you a pro forma invoice and upon receipt you would pay the deposit. Please see the email below informing you that the email sent to you was a generated email sent by mistake and also requesting the deposit (we have hidden part of your email address for your privacy):-


"From: sales@totallyshutters.co.uk
Sent: 25-2-2021 15:33:44
To: abbieXXXXX@hotmail.com; ;
Cc:
Bcc:
Subject: (No Subject)
This email was imported by Pop2OpenCRM

Dear Abbie & Alex

We sent you a pro forma invoice yesterday. Unfortunately the email was a generated email which was sent to you in error. We have not as yet received any payment from you.

If you do wish to proceed with the order, we do require a 50% deposit of the order.

I look forward to hearing from you soon.

Kind regards,

Tracey”


We never heard back from you, and you did not contact us to pay the 50% deposit and to place your order. When our invoices/pro forma invoices are raised, our CRM database system will then go on to generate scheduled emails sent out to customers. These emails will notify customers that their shutters are in the process of being made, etc. This is the reason why you mistakenly got these emails which we can only apologise for these being sent to you. This was an oversight on our part, but equally you had a responsibility too, which was paying your deposit to enable the order process. You were indeed mistakenly told that your order was due in. Unfortunately, this error was made by a new member of staff as we also had another customer with the same surname as yours and who had placed his order back in February 2021. I did try to explain all this to Alex over the telephone but unfortunately, he would not give me the opportunity to apologise and he became quiet verbally abusive. From a business perspective, we do indeed care and value all our customers, and it would have been good to have the opportunity to try to resolve any problems before posting such negative reviews. We can only apologise for any errors made on our part of this process.