Touch Screen Guru レビュー 8

Great Quality Monitor, Exceptional Customer Service!

I purchased an expensive 32inch touchscreen monitor from them and as I was busy with work unpacked and installed it around 10 days later. No user manual but hey, what could go wrong with installing a monitor – we have all done it numerous times. Well, I switched on the monitor and the screen brightness almost blinded me. I reached for the brightness button on my keyboard – nothing, still blinding so I put on a pair of sunglasses to protect my eyes.

The brightness control on the back of the monitor wasn't working either, so over the next couple of days I searched Google for Windows 11 brightness control not working. I made several attempts to fix the problem, which meant rebooting – then I found problem 2. On reboot, the screen froze with the bottom half covered in multi-coloured lines, and this happened several times. So I decided to unplug and plug back the video cable – problem number 3 – video plug on the monitor was very wobbly and close to falling off.

Time to call Touchscreen Guru support – again and again, and again – no reply left voicemail twice. Tried the We will call you back feature – it didn’t work, neither did the chat. OK, let’s try completing the support form on their web site – went off but no response, repeated nothing, so back to the phone. Finally. On day 15 from delivery, I managed to speak to their CEO, Jerry Bird and here is the outcome:

· Refused to accept return – “It could get damaged in transit”
· Refused to replace
· Refused to schedule a remote session to check the monitor
· Blamed the problems on my technical competence – since when did you require technical skills to turn the brightness down
· Refused to make a refund
· Suggested problem could be fixed in easily if I used Dark Mode – see email from their CEO:

“You received the monitor on January 11th. Our return policy is 15 days. I suggest you save your eyes and use dark mode like 80% of the world. Sorry for the inconvenience”

Not content with their “great” customer service and support, they then attempted to steal from my bank account, here is part of a message from my bank:

“Touchscreen Guru has tried to take the payment from your account again. We have rejected it and have informed their bank.”

Quick response, great information, quick delivery and a great product. Couldn’t have had a better experience.

32" Touchscreen worked perfectly. Quick delivery, good packaging, and the monitor has a quality appearance and feel.

Fast help on my repair and professional; contacts. Thanks

Great service. 100% recommend

Process of ordering was great, bery friendly
Quality of monitor far exceeded expectations

Great quality! Excellent customer service and support. Great company to work with and is always willing to go above and beyond to meet our requirements.