I would give the rating a minus 1 if I could. Customer service disgraceful. No communication no matter how many emails and phone calls you make. Natalie Johns ignored us when we were trying to get cla... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really happy with my experience with touchstone, my property manager has been awesome answering any queries i have. Her initials is PS (not sure if i should mention name). Condition of the property is... もっと見る
企業が回答しました
I wish it was possible to give 0 stars because Touchstone CPS don’t deserve even 1 star. AVOID THEM AT ALL COSTS!!! My partner and I moved into a property managed by Touchstone CPS and... もっと見る
企業が回答しました
I had such a good experience with the team during my tenancy. My tenancy was soo comfortable and easy going because of them. Annabelle, Charlie, Emily were all soo prompt and helpful. Much appreciated... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’re Touchstone. Renting is changing and we’re helping to shape that change. We’ve been in business for nearly 30 years, managing thousands of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands. If you are experiencing any maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
連絡先
2 Crescent Office Park, Clarks Way , BA2 2AF, Bath, 英国
- +441225838490
- feedback@touchstoneresi.co.uk
- touchstoneresi.co.uk
3.5
まあまあ
624件のレビュー
ネガティブなレビューの 98％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great management !
Tony and his team were consistently helpful and supportive throughout my stay. They responded promptly whenever needed and always offered clear, useful advice.
2025年12月3日
自発的なレビュー
Touchstone CPS からの回答
Hello M
Thank you for your wonderful feedback for Tony and the team; it's lovely to hear that you felt supported by the team during your time with us. We'll let the team know 😊
Best wishes
Touchstone
Graham Miller of Scorpion Maintenance…
Graham Miller of Scorpion Maintenance (and Brian) have just finished replacing the shower here at my rented flat and have made a great job of it.
They were two very nice chaps, friendly, honest and professional. They have tidied, hoovered and cleaned brilliantly.
Thank you Ian Giblin of Touchstone for organising the work and for choosing this excellent contractor to carry it out.
2025年11月28日
自発的なレビュー
Touchstone CPS からの回答
Hi Stephen
Thank you for sharing your experience following our appointed contractor, Scorpion Maintenance, visiting to replace your shower. It's always pleasing to receive such positive feedback about our contractors, and we'll be sure to let them know.
Thank you also for recognising Ian's work in arranging the works; he will be pleased to hear that you are happy with the outcome. 😊
Kind regards
Touchstone
Touchstone CPS からの回答
Hello
Thank you for your feedback; it's appreciated.
We are sorry to hear that you are unhappy with our service. So that we can investigate further and seek to resolve any outstanding matters for you, please could you respond to the Trustpilot request for further information. Many thanks.
Kind regards
Touchstone
I appreciate much the proactiveness of…
I appreciate much the proactiveness of Dean -the maintenance controller- who at touchstone is always ready to assist with any issue at the property and book and arrange support efficiently and with short time.
2025年11月21日
自発的なレビュー
Touchstone CPS からの回答
Hi Kiara
Thank you for your kind words for our colleague, Dean.
We are pleased to hear that you always find Dean willing and able to assist you, when needed; Dean is a firm favourite among our customers due to his proactive and helpful approach with arranging repairs. We will ensure that your feedback is passed on to Dean; it'll make his day 😊
With kind regards
Touchstone
Avoid - Flippant disregard for data security
Update 24/11/2025
Touchstone are attempting to have my review deleted by claiming that my review is false and not based on an actual experience with them.
Original Review:
Oh boy, where do I start.
Let’s start with the appalling and reckless attitude toward the Data Protection Act 2018 and in specific the GDPR therein. It was suggested to me that I should email, yes email, my passport, wage slips and bank statements etc to a staff member’s email address and then they would email it on again to someone who could process it all. Email my identification and financial documents? How reckless? Email is not secure or encrypted or safe. I was told that it was safe and that he (the staff member) could down load my documents from the portal if he wanted to do anyway so it did not matter really. Well it does to me. Further this outfit, tell me they use Residently for their referencing. They don’t. Because Residently do not do referencing. They are just a cash cow middleman who pass on your details to Let Alliance who actually do the referencing work. So when you apply to rent through Touchstone, they get access to all your data, Residently get it and so does Let Alliance. That’s three firm have copies of all your submitted data and documents, and in each of their privacy statements, each state they will share your data with their unnamed ‘trusted partners’. Just how many firms and staff members will end up with access to our data? No one knows and no one knows where it will be stored. Hackers would have a field day if they accessed this treasure trove of valuable data not to mention any rogue staff members who need a side hustle or are harassed to download the data. Anyone remember when a PayPal employee stole more than a millions member accounts financial details? I do. I was one. Touchstone don’t care and have offered nothing in terms of security or confidence. They think that anyone renting a house is less than intelligent or knowledgeable. I may be looking to rent a house but I also own a house, and I am an ex-expert advisor to Gov UK and MoD on cyber security and intelligence security. You do not email passport copies period. You are asking for trouble. And you never trust the trust partners catchall either because that is just a way for them to tick an ICO box but not limit the, to retain your data. Touchstone have a reckless approach to data management and security. It has take four working days to get nowhere. Their partner portal is not functioning correctly and so Touchstone are happy to flippantly bypass any security the portal offered. I am raising my concerns with the ICO directly via a formal complaint.
2025年11月20日
自発的なレビュー
Touchstone CPS からの回答
Hello Richard
Thank you for responding to our request for further information via the Trustpilot contact link, it's much appreciated.
The team leader has been advised and will contact with you direct on the questions raised in your review.
Kind regards
Touchstone
Very fast response from Ian!
I had an issue with my heating, and Ian sent a technician in the day. The issue was solved in record time!
2025年11月19日
自発的なレビュー
Touchstone CPS からの回答
Hi Eda
Thank you so much for taking the time to share your experience with us. We are especially pleased to hear that our colleague Ian was able to assist you promptly and with minimal fuss.
With kind regards
Touchstone
I can’t get my deposit back regarding…
I can’t get my deposit back regarding my latest tenancy. My property with touchstone has sketchy or no deposit protection scheme. This isn’t fair and will have to go down a legal route due to your bad communication management who haven’t been able to help me with this case. If I was a landlord I wouldn’t use this company at any costs.
2025年11月7日
自発的なレビュー
Touchstone CPS からの回答
Hello
Thank you for your feedback; we're sorry to hear that you have experienced a delay in finalising your deposit. Please be assured that all deposits with Touchstone are held securely and, depending on your location in the United Kingdom, will be registered with the TDS or similar scheme.
To assist you further, we require your tenancy details as we are unable to locate your account based on the information in your review. Please contact feedback@touchstoneresi.co.uk with more information using the ref: Trustpilot B.F.G Deposit, and we will check into this for you. Thank you.
We look forward to hearing from you.
Kind regards
Touchstone
As a tenant I’m happy!
As a tenant, every member of touchstone we have spoke to regarding any issues we’ve had have been brilliant.
Daisy is a superstar, and deserve a solo mention for her empathy regarding an issue we’ve faced. And her problem solving skills and support. Thank you!
2025年11月18日
自発的なレビュー
Touchstone CPS からの回答
Hi Mia
Thank you for taking the time to share your experience with us; particularly your kind words for our colleague, Daisy. It's wonderful to hear Daisy was able to support you recently with empathy and professionalism. We will pass on your feedback to Daisy; she'll be thrilled with your review 😊
With best wishes
Touchstone
Lack of service and care.
The services in here are non existent.
I pay my rent, sit here freezing cold frightened to leave the flat for fear of being bullied and you do zero about it.
Your manager has double standards. You are told you are wrong when you use behaviours they expect me to find acceptable.
I have been asked to edit this review and will not as it is the truth.
2025年11月12日
自発的なレビュー
Touchstone CPS からの回答
Hello Isabella
Thank you for providing your feedback. We are sorry to hear that you are unhappy with our service; that's not what we want for our customers.
We are unable to locate your account based on the information provided in your review and would appreciate it if you could email us at feedback@touchstoneresi.co.uk with the reference 'Trustpilot Isabella', with details of your tenancy and any ongoing issues so that the team can investigate further for you.
We look forward to hearing from you.
Kind regards
Touchstone
Reached out to return empty property…
Reached out to return empty property keys and got little or no response after my sister passed away phoned and left messages to no avail and I thought we were short of good homes
2025年11月3日
自発的なレビュー
Touchstone CPS からの回答
Hello Alan
First and foremost, we are sorry for your loss. We regret that you had difficulty contacting us during this difficult time; please accept our apologies.
We are unable to locate the account without further information, so please contact us at feedback@touchstoneresi.co.uk with details of the tenancy. Once we have this, we will be able to put you in touch with the appropriate team to make the necessary arrangements to close the tenancy.
Again, we are sorry for your loss.
With kind regards
Touchstone
Not received the inventory
2025年10月24日
自発的なレビュー
Touchstone CPS からの回答
Hi
We’re sorry to see that you haven’t got your inventory yet. Please could you respond to the Trustpilot link with further information, so we can put this right for you.
We look forward to hearing from you.
Kind regards
Touchstone
Felicity
I had the absolute privilege of having felicity, felicity is one of the kindest humans I have ever interacted with, she was so patient with me and was always ready at the end of the phone if I had any concerns, felicity has made moving such a smooth transition and I couldn’t be any more greatful if I tried, forever thankful.
2025年11月6日
自発的なレビュー
Touchstone CPS からの回答
Wow! Thank you, Chloe.
We're thrilled to read your kind words for our colleague Felicity following your recent move; we will ensure that your feedback is forwarded on to her; she'll be delighted. Felicity is a favourite with our customers, and it's easy to see why; she's friendly, efficient, and kind.
Thanks again.
Kind regards
Touchstone
Great job
Dean was very responsive and efficient at resolving our dishwasher issue.
2025年11月5日
自発的なレビュー
Touchstone CPS からの回答
Hi Clement
Thank you. We greatly appreciate your feedback regarding our colleague, Dean. We are pleased to hear that you found Dean very responsive when arranging your recent repair.
Best wishes
Touchstone
I review positively their service…
I review positively their service thanks to people like Ian who is very quick to reply and helpful on every occasion.
2025年11月3日
自発的なレビュー
Touchstone CPS からの回答
Hello
Thank you for sharing your experience with our colleague Ian with us; it's great to hear that Ian and the team have been helpful and responsive to any queries, just as it should be.
With kind regards
Touchstone
Although there was a long wait and some…
Although there was a long wait and some efforts to chase the contractors finally we had the work done. We are now happy with it
Thanks
Sonia
2025年10月29日
自発的なレビュー
Touchstone CPS からの回答
Hi Sonia
Thank you for sharing your experience with our repairs service with us; it's greatly appreciated. We are pleased to hear that your repair has now been satisfactorily completed.
Please be assured that your feedback about chasing contractors will be shared with the team so that we can improve on this aspect of our service to customers. Thank you.
With kind regards
Touchstone
i went to my property manager Parmis…
i went to my property manager Parmis Vaezi regarding repairs desperately needing done to my flat after 2 bad floodings & i could not thank her enough. from the first email she provided fast responses & followed up with even faster actions. she is definitely experienced in showing high quality customer service & care towards her tenants issues. thank you again parmis!!
2025年10月30日
自発的なレビュー
Touchstone CPS からの回答
Hi Rachel
Thank you for taking the time to share your experience with us and for leaving such wonderful feedback for our colleague, Parmis; it's much appreciated.
We're thrilled to hear that Parmis was able to provide you with excellent service and care whilst overseeing your recent repairs. We will ensure that your feedback is shared with Parmis; she'll be delighted 😊
Kind regards
Touchstone
Felicity McMahon Has been amazing and…
Felicity McMahon Has been amazing and very supportive she emails me straight away and always answers any questions I may have very pleased with all the hard work she has done to help myself and my family
2025年10月28日
自発的なレビュー
Touchstone CPS からの回答
Hi Kerry
Thank you for providing your review and feedback for our colleague, Felicity. We're delighted to hear that Felicity was able to assist you and your family recently; that's great to know.
We will pass on your feedback to Felicity; it'll make her day!
Best wishes
Touchstone
Excessive delay coupled with poor communication
Worsed experience ever.
Move in date gone by over a month with no any clear communication. Deposit fraudently with held.
2025年9月20日
自発的なレビュー
Touchstone CPS からの回答
Hi Jonathan
Thank you for your feedback; we are sorry to hear that you have had some difficulties and would like to learn more.
Please email us at feedback@touchstoneresi.co.uk with the ref: Trustpilot - Deposit with details of your tenancy and any ongoing issues so that we can see how best to assist you.
We look forward to hearing from you.
Kind regards
Touchstone
Muy atentos y agradables!!!
2025年10月24日
自発的なレビュー
Touchstone CPS からの回答
Gracias, Samim!
Thank you for sharing your experience with us. We're pleased to hear that you found us attentive and friendly 😊
With kind regards
Touchstone
The flat I moved into hadn't been fully…
The flat I moved into hadn't been fully repainted at the start of the tenancy. When I moved out they wanted to to take money out of my deposit for "decor" despite me explaining to them that I left the flat in a better conditon then I found it. Over a month since I've moved out and I still haven't heard back from them. The shower didn't work properly, I raised this as a fault on their system while I was living there and it was never resolved. They told me I was responsible for paying the water bills when actually it was included in the rent so I paid for a bill unnecessarily.
2025年9月19日
自発的なレビュー
Touchstone CPS からの回答
Hello Philip
Thank you for the feedback; we are sorry you felt the need to leave us a one star review. Finalising deposits can be a contentious time whilst all parties discuss the inventory clerk’s report and any dilapidation costs. Please contact us at feedback@touchstoneresi.co.uk using the ref: Trustpilot PG with details of your tenancy, so that we can see how we can best assist you.
Moving forward, your feedback will be shared with our Operations Team to see how we could improve our services.
Best wishes to you in your new home.
Kind regards
Touchstone
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