Trade Hero Australia レビュー 61

Trade Hero Australia からの回答

2026年5月5日

Hi, thank you for the amazing review.

We're so glad the e-bike rack has impressed you and that the delivery exceeded your expectations. We always aim to get orders out as quickly as possible.

Thank you for the kind words and the recommendation — it truly means a lot to us. We hope to serve you again soon!

Trade Hero Australia からの回答

2026年5月5日

Hi, thank you for the awesome review. Our 7HP tiller is definitely a powerhouse, and it's great to hear it's performing brilliantly in the garden.

We're glad the delivery reached you quickly even out in a remote area. Thanks for your support and we hope to serve you again soon.

Trade Hero Australia からの回答

2026年5月5日

Hi Tony, thank you so much for the fantastic review. We're thrilled to hear that the whipper snipper has been a great fit and that you're happy with the easy starting, line feed, and build quality.

Thanks again for taking the time to share your experience and we hope to see you again soon.

Trade Hero Australia からの回答

2026年5月5日

Hi Shane, thank you for taking the time to share your feedback and we sincerely apologize for the inconvenience this has caused you.

We would like to clarify that our hydraulic motorcycle lift is intentionally shipped without pre-filled hydraulic oil. This is a standard practice across the industry and is done to prevent oil from leaking during transit, which can not only cause a mess but also potentially damage the unit and its internal components during handling and shipping.

We appreciate your patience and understanding.

Trade Hero Australia からの回答

2026年5月5日

Hi, thank you so much for such a detailed and wonderful review.

We completely understand that the delivery cost to the Pilbara can be a bit of a sting, but we're so glad the condition of the crane and the value of the product made it worthwhile. Knowing it arrived in excellent condition all the way out to a remote location is exactly what we aim for.

Thank you for your support and for spreading the word — it truly means a lot to us.

Trade Hero Australia からの回答

2026年5月5日

Hi Doug, thank you for the fantastic review! We love hearing that — great item, great price, and prompt delivery is exactly what we strive for with every order.

We truly appreciate your support and look forward to serving you again!

Trade Hero Australia からの回答

2026年5月5日

Hi David, thank you for taking the time to leave a review! We're so glad to hear that the product was as described and that you are happy with it. That's exactly what we aim for.

We hope to see you again soon!

Trade Hero Australia からの回答

2026年5月5日

Hi Milan, thank you so much for your wonderful review.

We are thrilled to hear that you were happy with our pricing, delivery, and aftersales service. Feedback like yours truly means a lot to our team and motivates us to keep delivering the best experience possible for our customers.

We hope to have the pleasure of serving you again in the future!

Trade Hero Australia からの回答

2026年4月28日

Hi Luke,

Thank you for sharing your feedback. We always respond publicly so other customers have full context.

We assess every return under Australian Consumer Law, which we take seriously. In this case the unit was returned to us for a hands-on technical inspection. The inspection, completed on 22 April, found no leak present on the fuel tank, and identified that hot glue had been applied next to the bolts attaching the tank to the main unit before the unit was returned. Both findings were shared with you in writing, with video and photographs.

ACL protects consumers who take reasonable steps to mitigate damage. Permanent modification of a product before contacting the seller is not reasonable mitigation — it prevents independent assessment of the original condition. Despite the inspection findings, a partial refund was offered as a goodwill remedy, and you accepted that resolution in writing on 26 April 2026.

We would have welcomed the opportunity to assess and remedy the unit before any modification was made, and we remain available if you would like to discuss it further.

Trade Hero Australia からの回答

2026年3月3日

Hi Paul, thank you for your feedback! We’re thrilled to hear that you’re happy with the fast delivery and the quality of the product.

We appreciate your support and look forward to serving you again!

Trade Hero Australia からの回答

2026年3月2日

Hi Melissa, thank you so much for your wonderful feedback.

We’re thrilled to hear that your experience with Trade Hero Australia was such a positive one — from the easy ordering process and fast dispatch to the smooth delivery. It’s great to know you were able to take advantage of the sale price and found the assembly straightforward with the instructions provided.

We’re especially pleased that you’re happy with the overall quality of the e-bike carrier. Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future.

Trade Hero Australia からの回答

2026年3月2日

Hi Jubba, thank you so much for taking the time to share your experience, especially as a first-time buyer with us.

We’re really glad to hear that everything went smoothly — from the ordering process and communication right through to the fast delivery. It’s great to know the charger worked well and brought your battery back up overnight.

We truly appreciate your trust in us and are pleased that you’d consider purchasing from us again. If you ever need any assistance in the future, we’re always here to help.