Contacted them for extra keys for a new lock. Went above and beyond Excellent service from the team Especially Joanne
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goods not received. contacted after 11 days, no response. Opened paypal case after 13 days and order was cancelled within minutes of this. received a one line email stating cancelled, no explanation o... ãã£ãšèŠã
I ordered a backset lock from Tradelocks, as their prices were much lower than anywhere else. I was not disappointed, despite there being some negative reviews. It came within two days and was a per... ãã£ãšèŠã
Fantastic service and super products. Always deliver on time and it's a fast turn around from ordering to having a delivery. Thank you trade locks for all your hard work. Kind r... ãã£ãšèŠã
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TradeLocks is a leading name when it comes to door hardware, security, domestic and auto locksmith tools. Brands include Fullex, Intelligent Hardware, Oro&Oro, UAP, Genuine Lishi, KeyDIY and many more. Buy your door hardware today!
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UAP Ltd, Orbital 60, Dumers Ln, BL9 9UE, Bury, è±åœ
- 0161 796 7268
- info@tradelocks.co.uk
- tradelocks.co.uk
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Incorrect item received in the firstâŠ
Incorrect item received in the first instance
2021幎11æ3æ¥
TradeLocks ããã®åç
Thank you for taking the time to give us your feedback. We are so sorry that you were sent the incorrect item in the first instance. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience so we can look into it for you. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
For being state side with an order
For being state side with an order, it was quick and painless. Only one hic cup, the tracking information did not update. But I reached out to customer service and they squared me away on the details.
2021幎11æ2æ¥
TradeLocks ããã®åç
Thank you for sharing your experience with us Bryan. We really appreciate you taking the time to share your rating with us. We are glad this issue was quickly resolved. We look forward to seeing you again soon.
First class customer service
2021幎10æ27æ¥
TradeLocks ããã®åç
Thank you for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Excellent fast dispatch and delivery
2021幎10æ24æ¥
TradeLocks ããã®åç
Thankyou for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Great service from Tradelocks
Great service from Tradelocks, only marred by poor courier experience (second time in a row I have been missing advised of delivery)!
2021幎10æ19æ¥
TradeLocks ããã®åç
Thank you for your kind words and valuable feedback. We have passed on your comments regarding delivery and will look into how we can make our delivery service better. All the best, Team TradeLocks.
Zoe was excellent and patient
Zoe was excellent and patient. Organised the correct parts at a good price which were attempted delivery two days later by DPD. Unfortunately we were out so re scheduled for two days later. Fitted door handle and now house secure!
2021幎10æ16æ¥
TradeLocks ããã®åç
Thankyou for sharing your experience with us Martin. We really appreciate you taking the time to share your rating with us. We are glad our team were able to fulfil your needs. We look forward to seeing you again soon.
great service...excellent customerâŠ
great service...excellent customer service....fast postage
2021幎10æ11æ¥
TradeLocks ããã®åç
Thankyou for sharing your experience with us Mr Austin. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
TradeLocks ããã®åç
Thanks Wyn for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
TradeLocks ããã®åç
Thank you for sharing your experience with us Bob. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
5â Service And Fast Postage
To Be Fair Was Worried By Some Of The Reviews,But We Gave These Guys A Chance,And I'm Glad We Did. Had A Problem With Delivery,But They Phoned Us Back And Our Order Was With Us The Very Next Day! Ordered From These Again A Few Days Later And Had No Problems At All,Fast Postage And Customer Service âââââ
2021幎10æ1æ¥
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TradeLocks ããã®åç
Thank you for sharing your experience with us Melly. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Good if all Ok, dreadful service if problems
I hardly ever leave reviews but felt so strongly I am now. If all goes well, they deliver promptly and accurately, which is minimum I'd expect, so that's as far as the good part goes.
If you have a problem:
1) If you return an item they charge a 'restocking fee', never had that from any other online retailer, I'm not even sure if that's legal under UK distance selling regulations
2) Failed lock after 6 months light use, had to call a locksmith at far times the cost of the lock to fix it, Tradelocks response 'For us to look into any kind of credit/refund, please can you send me a locksmith report explaining the actual issues they found before breaking the lock please? This would need to be on Letter headed paper from the locksmith company you used and including their contact details.' So you want that despite being sent photos of broken lock under £20? Letter headed paper, is that still a thing? Fob off to avoid refund. So I'll find another supplier in future.
2021幎9æ25æ¥
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Excellent service in the end
Excellent service in the end.
Some sales staff might do with a bit of customer service training and the delivery service they use (dpd I think) could do better.
2021幎9æ24æ¥
TradeLocks ããã®åç
Hi Greg, thank you for letting us know about this. Your feedback helps us do better. We look forward to seeing you again soon
Quick and easy ordering.
Quick and easy ordering via the website. Delivery was prompt with good communication on the progress of the order.
2021幎9æ16æ¥
TradeLocks ããã®åç
Thank you for your review Will. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we met your expectations. We hope you'll visit Tradelocks again soon!
Practically the only place on theâŠ
Practically the only place on the internet that had the lock size I required.
2021幎9æ16æ¥
TradeLocks ããã®åç
Thankyou for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Were glad we could help! Look forward to seeing you again soon.
Tradelocks first class no fuss.
Iâve used Tradelocks on several occasions now for my Maintenance and Repair business and canât fault them in any way. Easy to use ordering system and quick delivery, especially to the Highlands where we are based. First class.
2021幎9æ9æ¥
TradeLocks ããã®åç
Thank you for your review Robert. At Tradelocks we really appreciate you taking the time to share your positive review with us and we are glad we met your expectations. We hope you'll visit Tradelocks again soon!
Happy with the product
Happy with the product - the unit didn't quite measure up but managed to fit it to the door.
2021幎9æ9æ¥
TradeLocks ããã®åç
HI Sarah, thank you for letting us know about this. Your feedback helps us do better. We look forward to seeing you again soon
Many thanks to tradelocks for taking the time to reply to review. I just want to add:- Good service & business practice always deserve good reviews, My original comments were well deserved !"
This was the first time I have used Trade locks, their key blank prices are the best I could find online and the delivery time was excellent. I have no hesitation in recommending this seller & will be using them again in the future.
2021幎9æ8æ¥
TradeLocks ããã®åç
Thank you for sharing your experience with us Alan. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Well my parcel of as damaged andâŠ
Well my parcel of as damaged and content L st. They said they had re-sent my order but I have never received it.
2021幎8æ23æ¥
TradeLocks ããã®åç
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with TradeLocks. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience so we can look into it for you. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
Complete waisting time selling nightâŠ
Complete waisting time selling night vision lishi sending simply lishi not even night and argument latter is good quality
2021幎8æ17æ¥
TradeLocks ããã®åç
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with TradeLocks. Our goal is the total satisfaction of all our customers, and to provide a positive experience. We would like to get more detail about your experience. Please send an email to digital@uaplimited.com with any further comments, concerns, or suggestions you wish to share about your experience with us. We look forward to hearing from you.
Good service
2021幎8æ12æ¥
TradeLocks ããã®åç
Thank you for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
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