I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arri... ãã£ãšèŠã
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DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECO... ãã£ãšèŠã
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DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECOM... ãã£ãšèŠã
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Good website that enabled easy identification of the correct part. Good price. Fast delivery in a container that ensured no damage to the parts.
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Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.
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173 West Road, NE15 6PQ, Newcastle upon Tyne, è±åœ
- 0330 1740851
- info@lockshopdirect.co.uk
- lockshopdirect.co.uk
4.8
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Lock Shop Direct ããã®åç
Thank you for your review!
Very good communication
Very good communication. They made a mistake in the order but were helpful and corrected it quickly.
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Knowledgeable and great service
I was given knowledgeable assistance with ordering the products as I didn't know what to order. Also the courier company didn't deliver on time so they sent all the products ordered again. These arrived next day. Great service!
2026幎5æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
Thank you for your review!
Good website that enabled easyâŠ
Good website that enabled easy identification of the correct part.
Good price.
Fast delivery in a container that ensured no damage to the parts.
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Nothing to add straight forwardâŠ
Nothing to add straight forward purchase delivery quick all good
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Very good service
Very good service. Item arrived next-day as requested and lock works 100%.
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Purchase of rebated mortice lock
No complaints whatsoever. Lock was a perfect replacement for the previous one.
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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great product range
great product range, great delivery, an easy purchase, would happily buy again.
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Excellent!
Excellent web site, easy to find exactly what I wanted, product delivered promptly and was an exact fit as ordered. I would recommend. .
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Prices are very reasonable and item wasâŠ
Prices are very reasonable and item was delivered very quickly. I would recommend this retailer.
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Fully recommended
Good price, prompt despatch, good quality product. I would use this company again without a doubt.
2026幎5æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Excellent company to deal with
Excellent company to deal with, fast delivery and a great product. Would definitely go back and use them again.
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Quick delivery
2026幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
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Truly terrible - NO RETURNS ALLOWED
Truly terrible. They do not allow returns, even if the item is faulty. AVOID!!!
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
Hi Olu,
Weâre sorry to hear you feel this way and appreciate you taking the time to share your feedback.
We understand youâre requesting a refund; however, under the Consumer Rights Act 2015, where a fault is reported, the retailer is entitled to verify the nature of the issue before determining the appropriate remedy. This is particularly important where the fault may be due to usage rather than an inherent product defect.
As part of this process, we asked for a manufacturerâs report and also offered to arrange a direct call with the manufacturer to help diagnose the issue quickly and accurately. This step is intended to support a fair and efficient resolution for all parties.
We would like to reassure you that we are not refusing assistance, and remain committed to resolving this matter. We are more than happy to continue supporting you through the appropriate process to reach an outcome.
Kind regards,
LockShopDirect
DELIGHTED!!
DELIGHTED!!!
Extremely EFFICIENT & fast delivery.
PERFECT product which has fixed the long-term problem of a sliding porch door.
Sadly excessive packaging.
Nonetheless, I am so HAPPY TO RECOMMEND LOCK SHOP DIRECT! A credit to online selling.
2026幎4æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
Thank you for your review!
DELIGHTED!!
DELIGHTED!!!
Extremely EFFICIENT & fast delivery.
PERFECT product which has fixed the long-term problem of a sliding porch door.
Sadly excessive packaging.
Nonetheless, I am so HAPPY TO RECOMMEND LOCK SHOP DIRECT! A credit to online selling.
2026幎4æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
Thank you for your review!
Quick delivery and easy to find theâŠ
Quick delivery and easy to find the right part on the site.
2026幎5æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
Thank you for your review!
Great quality items at low procesâŠ
Great quality items at low proces compared to other suppliers. Delivery was quick too.
2026幎4æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
Thank you for your review!
Part found/ordered with no difficultyâŠ
Part found/ordered with no difficulty at all.
2026幎4æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
Thank you for your review!
Would use this company again
Would use this company again. Easy to order and fast delivery.
2026幎4æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Lock Shop Direct ããã®åç
Thank you for your review!
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