Translink レビュー 

Accidentally purchased wrong tickets to the value of £27.50 through their automated machines, did not have time to have it rectified on site, bought the correct tickets. Kept the wrong tickets and threw away the correct used tickets after the journey. They will not refund the tickets as they say they also need the correct tickets, even though I provided screenshots of the 2 bank transactions which are 2 minutes apart. Awful customer service.

Useless, the two times ive used a return journey the bus hasn't shown in the last year. Both the Glider metro. Walking is just better

As someone who doesn’t live in Northern Ireland, it’s very confusing. I eventually found that I need two apps, one for timetables and one to buy tickets. Then it wasn’t actually possible to buy tickets for my route (Lisburn to airport), in fact the app doesn’t believe that there is any route to the international airport that doesn’t go from Belfast. It’s an extremely poor and unintuitive system and I’m not sure what the excuse really can be in this day and age.

Yesterday I buying ticket online,and my ticked was not delivered to my email. I loose 17£ . I hate it 😢

Translink have started a coffee/tea service on the Derry route which is long overdue. Long may it continue and good staff service also.

Great addition of coffee cart on the Derry train. Very reasonable prices and lovely service too.

I will avoid this miserable company in the future. Nasty customer service in my experience. As I have learned to expect from anything run by the public sector.

If I could give zero stars I would. Everyday this week and then two weeks ago when I got the bus, it has come 4/5 mins too early. I understand 4/5 minutes late can be annoying but 4/5 too early can be detrimental. It has made me late everyday this week. And when I get the earlier bus it’s late. Can you please stop getting bus drivers to go early. What’s the point in a timetable then??? Also they don’t respond to lost items claim. Phoned and emailed 2 months ago and still no word back.

Wanted to take my child to anderstown leisure centre

Not a public transport user as such but I took a chance at it

Castledawson to grand central goldliner was straightforward

It’s when I asked the woman at the desktop with a face like a Lurgan spade how I get to Andersonstown leisure centre she tells me to walk to city hall and ask their.

When I walk to the city hall buses are parked in every street I had to ask a city rep where the bus was

When I approached the the bus driver I asked him twice if this bus went to Andersonstown “ensure centre he said yes

I spent the next 30mins on a bus driving around in circles no where near the centre

I decided to get off the bus and get a taxi

No taxi ranks , so I asked a lovely lady in a shop and she phoned me A taxi, unfortunately I hadn’t any cash just a card I was sort money for the taxi driver but he let me off with a few quid,

We got there 40mins late but the staff at the centre where very understanding

We got the glider back to grand central with no issues,

Brand new grand central and no bus to Andersonstown!

On 1220am bus from Dublin airport on Thursday morning 13th August.Problem arose on driving outof airport-warning light kept coming up to stop bus (I was in front seat so seen warnings).Josh the driver acted calm and professional. He pulled bus in to a safe place,rang for help and advised passengers of what happened.

It did take over 25 minutes for engineer to arrive. Bus drivers should have a better backup service as they carrying full buses from airport alot and have huge responsibility.

Drivers should have buses which are better maintained and there should be an arrangement that there is a spare bus to accommodate breakdowns.

Josh kept passengers calm and safe.
He should be highly commended for how he reacted in such a stressful and potentially dangerous situation.
He took the right decision to get help rather than driving and having an accident.

Once again, Translink let us down. First bus arrived 5 mins early, sailing past our stop as we tried to cross the road. Next one never turned up. This is not the first time this has happened.
How are you expected to use public transport if you can't trust it?

Also, I complained to them twice in the past in writing about similar situations. Heard absolutely nothing back.

We are a group of ladies travelling on Friday 07/08/26 from Yorkgate station to Grand Central then on to Londonderry, we would like to thank Michael for all his help, telling us what train to get he also checked the timetable and we were able to stay on the train and not change for Londonderry, thank you so much Michael your a ⭐️ well done Translink

I wish I could give it a zero. They never fail to let me down, whether it be on the buses or trains. It's either they don't bother show up at all or they'll take what feels like 2 or 3 business days to arrive. They are the most unreliable public transport I've ever experienced.

Bus was fine driver wasn't. he was very rude he closed the door on people when they tried to get off he wouldn't let a man on when he closed the doors even though the driver saw him the driver nearly crashed into a wall and nearly hit a dog
Bus information
Bus 2368
Route 1E Citycentre
Driver bald hearing aid old
Time Glengormley 16:09-carsile circus 16:28

Just watch who you hire

Was on a bus and the driver took off while an elderly man was still trying to get to a seat, resulting in him being flung to the floor and the driver continued as if nothing happened. Disgraceful.

I was taking a 5a bus going ro Altnagelvin today (25/07/26), and bus is supposed to leave at 7:25 from bus depot. The driver got off the bus at 7:24 and came back 7:28, not even in a hurry, just taking his time. He left the bus depot at 7:30. I need to be at work at 7:45. The travel time plus getting changed before going to my ward takes time too. How I wish every worker would consider that we need to manage our time as well. This driver doesn't seem to care and he doesn't seem to like his job.

This service is an absolute disgrace. I relied on Translink before lockdown and wouldn’t have heard a bad word said about the company. Now it’s a disgrace. Buses are never on time… it’s a guessing game. And they don’t respond to complaints. Trying to lodge a complaint is a waste of time. Don’t use this pitiful service, they are liars. Stay in your cars folks!!

We were getting the coach from Belfast International to Belfast City, we found that it was taking quite a while to actually get on the bus due to a long queue… as we got on the bus we noticed that the bus driver was speaking to everyone very bad, others in the queue said “how rude”.

We then proceeded to pay to get on the bus and everyone else got on. Then the driver decided to stare directly at me and say “is there a problem” bear in mind not one word was said so I stared back and said there is no problem at all.

I don’t know if your driver is having a bad day but quite frankly I couldn’t care less. Don’t go into work if you can’t provide a service. Terrible service. And the worker at the time needs to learn how to treat people how he wants to be treated, lucky I was too tired to even have an argument with him as he was clearly seeking for one.

Older guy, short hair, grey
Registration: FGZ 3107

So while I think the Goldliner and Metro are good services, the train service is crap! Train service cancalled happens on a regular basis for one reason or another generally a fault or in one case the driver went missing, Im not kidding. If a train is late it becomes an express service and wont stop at the last 3 or 4 stops which means u have to wait for the next all stops. If ur a regular user of this service you know it isnt great.

On a very busy 13th of July mum and I received amazing customer service at Grand Central Station from Brendan and Nicole. They quickly sorted us out with a ticket that I had forgotten to order and advised us on the best train to get. They were both super friendly and super helpful. Brendan is often on the Belfast Dublin service and gives consistently excellent customer service. Keep up the great work.