traveleuro.com レビュー 22

I requested a change to my TravelEuro hotel reservation and contacted them multiple times via email and phone, but received no response at all. After two months, they finally got back to me—but by then it was far too late for the change to matter.

This kind of delay and lack of communication is unacceptable. It gives the impression that customer concerns are simply ignored. Very poor service and a frustrating experience overall.

This company is incompetent at every level. Stay away. The worst thing you can hear is that the help desk has to "elevate" your issue. That means you will never hear from them again. They give you directions to use their web site that cannot be done.

Attenzione sito scorretto al limite della truffa ho prenotato oggi una camera doppia su questo sito dove era scritto camera standard e niente altro ho fatto attenzione che non fosse specificato economy annex room come era scritto per altre camere ma era scritto solo normale camera standard invece una volta effettuato il pagamento mi arriva il voucher per camera economy annex room! Specifico che la dépendance si trova dall'altro lato di una strada trafficatissima dove passano auto camion bus ecc e che per andare nell hotel e godere dei servizi pagati tipo colazione cena ecc dovremmo attraversare questa strada e scavalcare anche un guard-rail! Con la mia compagna ipovedente e con esiti di una frattura al braccio sinistro dove porta un tutore..ho cercato di contattarli per poter chiedere un alloggio nell edificio principale del hotel o un rimborso ma tramite i loro contatti non ho avuto risposta né ho avuto notifica di apertura di una contestazione o altro ho dato mandato alla mia banca di contestare l'addebito sulla carta per pratica scorretta e ingannevole ( se volevo questo tipo di camera c'erano molti altri siti che la vendevano a prezzi molto minori ) e credo sia questa la mia unica esile speranza di avere un qualche rimborso.

They are a scam. Arrived at the hotel and they said that traveleuro never booked a room. I had to book a new room on another site on the spot. Then traveleuro refuse to give a refund. TOTAL SCAM.

Traveleuro/Holista/Gosplitty is a scam Israeli company. Refused to provide my hotel confirmation number despite calling and email them atleast 50 times in the last 2 weeks as they have no booking with the hotel despite me paying Traveleuro in full. The hotel cannot confirm my reservation without the number. Only got 2 days to go to my flight and still nowhere to stay despite booking with traveleuro almost 3 weeks ago. Please please do not get enticed by the lower rates as you will be playing Russian roulette.

Currently in a dispute with them regarding a hotel which was not as advertised on their website. The hotel agreed to giving a full refund but Traveleuro never passed these funds on to me stating 'Traveluro is only responsible for booking accommodation deals for customers, not for providing accommodation services. Once the customer booked a reservation through our platform, we finished providing our paid service to the cardholder'.

Appalling company.
Totally insensitive greedy b**tards!!!
The worst of morally bankrupt corporate capitalists.
NEVER EVER AGAIN !!

Worst company ever. They are kind of scammy, never answer support questions and the hotel has no information about my booking

AlI I want to do is Add a name to my reservation... And I cannot get a call that does not hang up on me after 15 times in a row... Because the website says I can add a name on the manage my booking page... Which will NOT work after many many times trying... So all you can do is go in circles !!!!!!!!!!!!!!!!!!... DO NOT USE THIS "TRAVELURO" to book ANYTHING !!!!!

They are scam i book the hotel and tried to cancel on time witiin time frame. Their phone number is not working and no one answered. I do have a recording of all. Now no one us refunding my money . Scam scam scam

This is about Traveluro. Stay away from that company. Everything about them is scam and fraud.

It's just simply a scam, there's really no way around it. I read about the tricks they pull, so I booked this hotel 2 months in advance so I had time and wouldn't get screwed over.

I booked a hotel, gave it about 2 weeks, then called the hotel and was told the booking didn't exist. Calling support was a nightmare, it took me about a week just to get a hold of someone. Emails were never answered. I was told that the booking is legit and I should be getting a confirmation number I could provide the hotel. They sent nothing. Called again a week later, was told they'd send it, nothing. I called the hotel again and confirmed there was still no booking.

I was contacted by Traveleuro the day of my trip and was told that my hotel was booked but they could move me to another, worse hotel. Pretty much the same trick they've run on many other people. So if you see a good price, don't bother. You won't get the hotel. This website is just a pure scam.

These people are a nightmare. 0 communication, hotel booked in the wrong city and no refund.

Avoid at all costs.

Still waiting for a refund after sending numerous emails trying to cancel my booking due to illness they are calling me a liar saying I didn’t try to cancel !! The hotel said they couldn’t cancel as I had booked through traveleuro and the phone no on travel euro app doesn’t work so only means of contacting was email I’ve sent several bot they don’t have the decency to reply I would never use them again it’s worst than a scam

I've booked a Hawaiian Hotel in Kapolie for 3days. Lowest price I've seen and I've checked a lot of travel sites (i.e, Expedia, Kayak, Booking , etc.) Booked it and confirmed the hotel of my reservation. So far so good. Would recommend but with caution.

I was on the phone for 28 minutes. Agent was trying to explain to me how "shared bathroom" is only shared if I have a companion with me…
After insisting I don't want a room with a shared bathroom he promised that he changed it to a private bathroom, just to get the email confirmation that it's a Shared Bathroom.

Also, he promised that the final price includes any and all fees. Surprise surprise! There was an additional fee on top of the price, tax and fees that they quoted on the phone.

Do yourself a favor, book with a trusted company that doesn't play games and is upfront with you about any and all applicable fees.

Would have given 0 stars if it would have let me. I rarely write reviews like this but after repeat attempts, over several months, to get some customer service that is actually about the customer I now come here. Falsely advertise. Offer hotels with option that are not actually guaranteed (e.g parking). Ignorant to the actual detail of the complaint. Pass the buck to the hotel when the complaint is about them. Ignorant and incapable of considering/acknowledging their own mistake. No apologies, no reasonable offer to fix. Will now do what I can to make sure others stay clear.

I paid $159 for the hotel room & another $46 in taxes & fees. If I had gone directly to the hotel it would have been $144 :-(

Bad travel company. No way to reach out to them easily. Actual hotel agreed to cancel my reservation for a 25% fee since my plans changed but since booked with third party (this company) I have to go through them and they will not refund the 75%.

Stay away.