Travelpack レビュー 

Avoid Avoid Avoid 100% please avoid!
We booked a dual location holiday with Travelpack via an agent, including transfers for Nov/Dec 25. The pre-booked taxi for our return flight at the end of the holiday did not arrive, cue panicked texts to the company who picked us up for that leg of our trip (went ignored), calls to our agent in the UK and Travelpack who were unresponsive even on their "emergency" number. We had to pay for a taxi and rush to the airport which was extremely stressful. When back in the UK I submitted my claim as instructed by Travelpack for the taxi fare and after weeks of waiting they declined the claim. I argued our case and they backed off and asked me to submit an expense report - this was in Feb 26. Since then, both my agent and myself have asked for clarification on what they mean by this and how to go about it but they have ignored all emails, and not returned promised phone calls since. I thought that by involving my agent I would get a resolution however this has not happened. I feel completely disrespected and ignored by the company, and this small thing has ruined my experience of Travelpack as a company - and I will absolutely ensure that i avoid this company at all costs in the future. Do not recommend feeling abandoned and with no support and information in a country I am not familiar with.

We were stranded in the Maldives by the Middle East conflict, Emirates cancelled our flight and told us to contact our travel agent Travelpack which we did repeatedly. They took 6 days to get back to us, by which time we'd booked our own flights home as flights were selling out fast. We have spent the last 12 weeks trying to get them to discuss our refunds and to apologise for the awful service we've received. looks like we'll be heading towards ABTA.
Do not use Travelpack unless you can afford to chuck your money away if anything goes wrong. Dreadful company, no customer care, I wouldn't even give them 1 star.
I tried to contact their customer care team today, apparently they don't have a phoneline! The feedback form on their website won't accept my feedback and their flight admin team say they'll call you back and then don't.
I don't know what else to say to warn you away from Travelpack.

Booked a 12 week worldwide itinerary via a travel agent using Travelpack, booked almost a year in advance and the night we were due to travel we had nothing from Travelpack (despite the agent chasing up numerous times) ref flight details, transfer and hotel vouchers. From the off their suggestions on hotels were very poor and I had to research myself and change them all, they weren’t even in areas I said I wanted to stay, one hotel had no booking for us, a couple of the transfers didn’t turn up, in general if it wasn’t for the efficiency of my lovely travel agent I would have been out in a limb, very poor 👎

These are shocking. Lack of communication following 2 cancelled flights to and from New York at Christmas by Aer Lingus. Still waiting after 6 weeks for a breakdown on what I paid for the hotel so I can try claim back through insurance and then I get a £350 refund from them that again they can’t reply as to what that is for. Shocking. They don’t even deserve a 1 star

I’ve had a very different experience to a previous reviewer and I’m not sure why?
We were in Thailand when the Middle East conflict began. We had been due to travel back via Doha to Manchester. Travel pack were absolutely awful to deal with and just didn’t seem to care about their responsibilities legally never mind us as people. We had booked via an agent and they have provided us with some screen shots of the email exchange. Travel pack did not make us aware flights were cancelled although we of course were monitoring things ourself. They wanted to move us to an awful hotel unless we paid a supplement of £400 for 3 nights in our current hotel. They applied pressure by telling us the hotel was getting booked up which we found to be untrue. We had flown Manchester to Phuket but they told us we needed to sort our own flights to Bangkok from Phuket and then from Heathrow to Manchester. Our agent pushed back at our say so as this is not legal. Flights were then changed to cover the full route which meant we would only stay at the hotel a further 2 nights (instead of the original 3 we had been quoted the £400 for) but they insisted we must still pay £400 and would not budge on this- leaving us forced to pay or risk having no where to stay. I have emailed twice very clearly outlining my concerns and requesting an itemised invoice for the £400. They have not bothered to reply to even acknowledge the email. I am now left with the hassle of pursuing this via ABTA etc when actually if they would just communicate and be reasonable this would be entirely unnecessary. In summary they’re very happy to take your money but don’t seem to want to meet their responsibilities within the industry they work in.

I would like to thank Travelpack for everything they did to get us home from a 6 weeks holiday in Goa. We travelled with Qatar airlines on Wednesday 21st January on a 42nights package holiday staying 3 weeks in the Sorbit Sarovar portico in palolem, then from there to th Seashell Suites and villas in Candolim for 2 weeks and then our final week in the Fahrenheit hotel in Baga all in all a fantastic holiday.
We were due to fly home on the 4th March with Qatar airlines and transfer from Goa to Doha then on to Manchester, but our flights got cancelled due to the war in Iran
From the day the flights were cancelled Travel pack stepped in and was in contact with us daily reassuring us that we would be looked after and they didn’t let us down
Travelpack contacted the Fahrenheit hotel and extended our stay until they managed together us a flight home
Travelpack managed to get us a flight home from Goa to Mumbai-Mumbai to Ethiopia-Ethiopia to Heathrow then a train up to Leeds at no extra cost to us
What a team Travelpack are Sanjay Rajiv Rohan and Eulario you were amazing and thankyou once again

Our recent trip to New Delhi was very well organised by Travelpack. Valerie from the Wembley office handled our flight arrangements and, in conjunction with Krishan Dogra from the New Delhi office, our hotel reservations. Krishan Dogra organised our day trips and tours very well and Sourabh Singh from the New Delhi office planned all the transfers with perfection. I can't praise the trio of personnel enough, All in all, it was a very pleasant trip for me and my family. Keep up the excellent work!

We used Travelpack for our Route 66 trip in October – a holiday of a lifetime that cost us thousands of pounds, money we had saved for a long time.

Several of the hotels they booked for us were completely unacceptable and, frankly, felt unsafe. These were not budget hotels as part of an agreed compromise, but cheap motels with consistently terrible online reviews, clear safety concerns, and extremely unsavoury surroundings.

One property had:
• Sex workers openly operating on site
• Drug use visible around the premises
• Guests wearing ankle tags
• Bullet-proof glass at reception, where check-in was done through a partition – clearly indicating a dangerous location

At another hotel, the doors looked as though they had previously been kicked in, and we genuinely feared for our safety. As a result, we had no choice but to book and pay for two alternative hotels ourselves, purely to protect our wellbeing.

Despite taking thousands of pounds from us, Travelpack appear to have prioritised profit over basic safety and quality, placing us in accommodation with low ratings and appalling reviews that were easily discoverable before booking.

We have repeatedly emailed and called Travelpack. We were told to wait 28 days for a response, during which they implied we were exaggerating or lying until we provided photographic evidence. Once the evidence was supplied, all communication stopped.

This experience has been deeply upsetting and has tainted what should have been a once-in-a-lifetime trip. We will not let this matter drop and are now escalating the complaint to ABTA and ATOL.

Avoid this company. Their communication is appalling, their handling of complaints is dismissive, and they take your money only to place you in substandard, unsafe accommodation and then ignore you.

Shocking from start to finish.

Terribly irresponsible. I did most of the things they were supposed to do myself. I don't recommend them to anyone.

Extremely unprofessional. They fail to treat their own staff with integrity and respect, let alone their clients. I would strongly advise avoiding their services.

We gave Travelpack a rough itinerary for our trip to India and left everything to them! Sunny Singh put togther an amazing itinerary for us covering everything we wanted to see and giving us enough time in each city along with some rest days (we went to Dehli, Agra, Jaipur, Mumbai and Kerala). The guides and reps that met us in each location were great and we will definitely use them again.

Commande annulée sans raison et sans prévenir
Pas de justification
Service nul !!
A fuir

Great experience with Travelpack. Mamta helped me with a Japan enquiry - she was very helpful and gave me exactly what I needed.

Travelpack are Ace!
Megan at Travelpack arranges trips that tick all the boxes, we go to her with our brief of what we want and budget and she always delivers.

Literally if you can imagine it they can book it

Travelpack put an amazing 2 week trip together for our client - the choice of hotels as well as several day excursions and immersive experiences made this comprehensive holiday of Thailand and Singapore the most wonderful vaccation for our clients.
Despite several flights and lots of hotel changes, everything worked like clockwork . Highly recommendable.

Great service as always. Pricematched a quote we had from another company. Quick to respond by email. Easy to book. Have used them several times now with no issues.

Booked a multi-generational, very bespoke trip to Gujarat, India in Feb 25.

Organized by Sunny Singh, the trip was absolutely marvelous. This is not the first such trip I have booked through Travelpack and certainly will not be last, reason being that the local knowledge displayed (and needed!) for this sort of trip was exceptional. I would say that any multi-destination trip to India, particularly when veering off the beaten track requires a lot of experience and most importantly, a point of contact that can be easily reachable at any time.

Glad to say I received this from Sunny and am a very satisfied customer indeed.

I'd do negative numbers if they were an option... Booked a flight in 2020 that was cancelled and was told who knows how many times that my refund was in the queue. Never happened.

I have recently come back from an amazing holiday to Goa and Kerala! The service I received from the team at Travelpack was outstanding!
Sunny Singh personalised the trip for myself and my family with exactly what we wanted to do, when and how. From start to finish Sunny was helpful and professional. From airport pick ups, personal transport, hotels, excursion we were fully informed with all the details and timings. Sunny was in constant contact to make sure all was running smoothly.
The whole 2 weeks went smoothly with no problem. I used Sunny 10 years ago when we went on a family holiday to India with young children. Sunny worked with us to create a package that suited my young family. All details were accounted for as what we required. This time round I did not make any enquiries with any other travel agents and went straight to Sunny as I knew he would be able to accommodate me with his usual high standard in transport and hotels. I was not disappointed!
I would highly recommend you use Sunny @ TravelPack for your next holiday to India – you will not be disappointed!
Thank you Sunny and the whole team at Travelpack for a wonderful memorable holiday and look forward to using your services again!