Travelpack レビュー 

Awful company when it comes to issuing refunds. Had originally booked flights in Jan 2020, then booked a date change later that year, for flights in October. But the flights were cancelled in August. It took 10 (TEN) months before they issued a refund, and that was only because I had to raise a chargeback via my credit card. But they subtracted the admin fee and other non-refundable fees from both the refund for the flights and the refund for the date change element. If I'd booked direct, I would have received the full refund, and within days - I know this, because my wife had booked direct and her refund was straight forward.

Worst company don't use they say they tried to refund my over charge in seating that's a lie if they did where is it ? They offered a nominal refund and 50 in seat vouchers !! Are you kidding would NEVER use them that was all only if I stopped complaining about them too SCAMS

This Corrupt company has owed me refund money for two return flights from India that Air India cancelled with no notification since march 2020 they ignore all contact, What I don't understand is why this company has not be investigated and stopped trading took to court and made to pay back all they have stolen, They have kept monies paid to them by the air lines literally stole peoples money

As per other reviews, I booked flights to Toronto in February 2020, realised that it wasn't safe for me to travel (I am 75) and I was visiting a 95 year old so after asking for the cancellation procedure and being told how much it would cost me, I cancelled the flights in September 2020 and since then have received the usual spiel of 8-10 weeks. It is now July 2021 and still no refund.

I have been waiting months for a refund, and chased constantly, but no one takes my chasing seriously, and when you try to escalate higher it goes nowhere! I will certainly never use this company again, and I would certainly advise anyone else not to use them. Originally I had just moved my flights due to Covid, and even that doubled my initial cost, but now to have paid double, and not be able to get just my money back after 7 months is just ridiculous. They are giving the airlines a bad name, and I will always go directly through the airline now. Not impressed!

This company is attempting to defraud its customers of refunds due from airlines. They took from Nov 17th 2020 up until June 25th 2021 to refund me £1413.58 that Virgin had given them on or about the date the flight was cancelled in Nov 2020. The ONLY way to get them to refund the money is to send a "letter before action" demanding the money is returned. You need to have kept all of your emails etc. and be prepared if need be to use the small claims court to get your money back. Examples of "letters before action" can be found at Citizens Advice and the Gov't online Small Claims process is pretty easy and affordable at about £80. IF YOU ARE THINKING OF BOOKING WITH THIS COMPANY THEN THINK AGAIN. In fact, while the Pandemic continues but direct from the airline.

Travelpack is the worst travel agent and tour operating company I have ever come across. We have been waiting for a refund for 19 months now (Booking ref. U70471). The airline (Oman Air) has confirmed that they have returned the money to Travelpack on 11th March 2021. Why you are not willing to give our money back? It is £2200.00! Every time I contact Travelpack, they come up with a lame excuse and extend the refund date. Very poor customer service. 😢

Do not use this company. All the bad reviews are correct. They sent us on a wild goose chase to recover costs after we had to cut or holiday short in March of 2020 due to the pandemic. Now we are met with radio silence. Shocking company.

I had to cancel a trip due to covid 19 which was covered by BA’s offer of future voucher, but was subject to being handled by the travel agency. They refused to take responsibility and were extremely rude. I tried disputing the transaction but was unsuccessful. I will never book with them again. It is better to pay extra and be covered by a respectful flight operator than being treated disrespectfully by agents who hang up the phone on you or never respond to emails

Absolute disgrace of a company!! Our flight was cancelled April 2020 due to covid. We asked for a refund and was told it will will take a few weeks..... after over a year of waiting, continuous emails and constantly being fobbed off by them, we finally went down the route of a small claims court...... Hey presto within a fortnight Our refund was given back to us, and they also had to pay the court costs. We Will never use this company again.

Absolute total scumbags and quite possibly breaking the law. I am still trying to get my refund 12 months later after they massively messed up the booking and failed to tell me. They never reply, customer service is nonexistent. Disgusting. Criminals. Fraud. Avoid at all costs.

I have had the same experience with Travelpack as a lot of people who are leaving reviews. Any contact you make with them will be an opportunity for them to make you wait for something to happen but it's a hoax. This company is being run in a shameful and dishonest way with a total disregard for its customers. I don't understand how a regulator has not massively fined or shut it down by now.
They have no intention of giving you your refund, you cannot leave it with them - CONTACT YOUR BANK, share the emails showing how you're being strung along and let them pursue it for you and you should get the whole amount back, no admin rubbish.
To me it shows that Trustpilot is not something that you can trust either because the rating doesn't reflect all the reviews that I'm seeing from people who are being bullied.

I would strongly advise any customer to avoid this shower at all costs. I am still awaiting a refund from our October flights despite weekly correspondence and their original 10 week promise - we are now over SEVEN months on and still they refuse to refund our money.

Worst customer service I ever received. My refund has been pending since November 2020 when I was told it’ll take 10 weeks. More than six months later, i am still waiting for it. Every time I call them they give me a new date bu which the refund should be processed, and of course that never happens. So the next time I call they have usually ‘been too busy’ or ‘not able to do it over the weekend’ and give me yet another date which yet again they never meet. Not only that but they’re withholding £30 per passenger fee which I wouldn’t really mind paying if I was receiving good value for the service I’m receiving which os clearly not the case. Absolutely appalling

Completely awful been trying for a refund since November emailing them every month and getting a generic BS reply which is probably automatic.

As some other on her had to cancel due to covid and was told my them I had to cancel as they wouldn’t (this was the day before I was due to travel) then promptly charged me 30 quid for the pleasure.

Still waiting for refund

They don't even deserve one star, I am asking for a refund since June 2019 and they come with stupid reasons not to refund me when everybody knows they due Covid-19 we are entitled for a refund

Booked a flight last year, was told id get vouchers due to covid cancelling, never heard anything back whilst continuously asking. Letter just came through from the bank for my dispute with them 6 months after everything was settled saying they did not want me to issue me a refund. I called and asked for my vouchers where they proceeded to hang up on me. Avoid this company at all cost.

I have booked my return business class ticket March 2020. Tickets got cancelled due to COVID, till today , it is one year already they have not refund me the money! Avoid these thieves.

I have been waiting for a refund for 6 months. The second I threatened to take the to court, I got my refund processed and sent in 2 days.

If everything goes well no reason not to book with these for a slightly reduced price. HOWEVER, it is absolutely worth paying a bit more to book directly with the airline to save the infinite headache they become as soon as changes need to be made. I am still waiting on a refund do a flight due to occur on the mid February, it is now the 13th May. During this time they have not responded to emails at all. Absolutely terrible customer service and I cannot recommend that you avoid this company enough.