Travelpack レビュー 

My flight got cancelled due to the Covid-19 and I have requested for a refund on 24th Apr 19.

On 27th April 19, the customer service acknowledged my request and said the refund was being processed. Since then, I never heard anything back from them so constantly chasing, calling and emailing, all I've got is the answer that 'Your refund is being processed'...

Finally, I started to proceed a legal action against them and as soon as I did that, the refund finally came through on 30th Nov 20!!!

OVER A YEAR FOR A REFUND! This is not a joke and I would warn anyone to stay clear from this company.

Avoid at all cost!

After a shaky start with Travelpack (lack of notification of a cancelled flight and poor telephone communication) Heleena via Instagram has been beyond brilliant and we have received our 3k flight refund within 4 weeks. These guys aren’t scammers in our experience they are also struggling. Stick with it, keep on their radar and I’m sure you’ll get your refunds .

Constant lies about refunds this company can not be trusted. I will never use them again and not not recommend

Its not just the public they are dealing with poorly. I went via Co-op Travel and I still haven't been refunded. They've had £3000 + of my money in deposit and balance since March for an October trip that was cancelled in September.
Who will they look to for support to rebuild their business I wonder ?
This is one customer they've lost.

8 months since my flight got cancelled and just like everyone else here no refund from Travelpack. Stay away from using this company to book your flights!
After constant chasing, constant lies about refund dates I’ve started the process for legal action on them .

Mr PATEL, Vishal Ashok Kumar AKA Travelpack LTD.

TRAVELPACK LIMITED
523 HIGH ROAD
WEMBLEY
HA0 2DH

TRAVELPACK LIMITED
Company number 09712043

Mr PATEL, Vishal Ashok Kumar
See you court 419

Corespondent address
Mr Vishal Ashok Kumar Patel
Correspondence address
26 Fairgree, Fairgreen, Barnet, England, EN4 0QS

Got my money back after treating taking legal action.
Please everyone should take legal action on them. Don’t let them work away with your money

7 months coming to 8 and still no refund. Never ever going to use this agent again.

No refund, same as everyone else the company promised, changed dates and lied to me and I'm still waiting.

Never use travel pack, been waiting 16 weeks now for my refund and they are not even replying to emails now.

After constant chasing, constant lies about refund dates and starting the process for legal action, they finally gave me a refund for my flights after 7 months.

They have sneakily changed the refund processing time in their T&Cs on the site from 8-10 weeks to 9 months.

Will not use this crooked company ever again.

Make sure you pay for holidays on a credit card always so you have recourse if something goes wrong.

No refund after 6 months. Same problem as everyone else, trying a Section 75 from my credit card but I wanted to know if anyone has got a refund at all? Or had some luck?

I would give a ZERO stars if I could.
What a horrible customer service. No updates, no refund for my flight cancelled over 6 months ago!
This company is a joke. A sad one.

7 months since my flight got cancelled and just like everyone else here no refund from Travelpack.

Stay away from using this company to book your flights!

Worst company, have been waiting 8 months for a refund

PLEASE DONT BOOK WITH TRAVELPACK! I have been waiting for a refund From Travelpack for 10 MONTHS for a cancelled flight, despite the fact that my airline has processed the refund to the agent. The airline has processed a full refund but Travelpack will only refund me 75% due to ‘admin fees’. I have tried to contact the company may times but keep getting parred off. I then requested an update on Facebook and was blocked. This behaviour is unprofessional and shocking!

Refusing to refund airline tickets even months after the airline has issued refund to them.

These guys are crooks who lie time and time again.

Still waiting for my refund on a flight to HK that I booked in Jan 2020. Cathay pacific already clearly stated that refunds will be given however these lot are a complete joke. Raised a section 75 with AMEX and currently waiting to hear back.

This useless company will not give me my money back for a flight which was cancelled by airline in Feb. Complete joke and won’t even try

BA cancelled my flight. They offered to give a refund. Now 6 months on they won’t pay me my refund. DO NOT USE - it’s a scam.

Terrible experience keep promising to refund but won’t . Complained to Abta as I paid on my debit card and 120 days passed I can’t claim that way . Going for legal route now