Trendfurnishings レビュー 

Trendfurnishings からの回答

2022年7月5日

Hi,

Many thanks for leaving the review. It really is appreciated.

All our curtains are made on site to our customer specifications. We are surrounded by skilled machinist who have been involved in all types of projects for major high street brands.

Our in house Customer Services Team are always on hand to assist customers with their requirements.

At a time when import costs have started to soar, we believe we're in a competitive position to offer customers UK manufactured soft furnishings.

If you require anything further please feel free to call us and we will assist.

Take care.

Kind regards,

Trend Furnishings

Trendfurnishings からの回答

2022年7月5日

Hi,

Many thanks for taking the time to leave such a glowing review.

Fortunately we have a very well trained and patient team at Trend Furnishings.

We like to ensure customers are 100% sure about the sizes and what they're ordering before we proceed with an order. It's all part of the service.

You ordered our Kalmar fabric range with the blackout lining which is proving to be very popular with customers.

We can see you've already sent us an email requesting more curtains (we will respond shortly to fulfil this request).

If you require any further assistance please feel free to contact us and we will assist.

Kind regards,

Trend Furnishing

Trendfurnishings からの回答

2022年7月13日

Hi Darren,

Many thanks for taking the time to leave us a review.

We are so glad to hear that you liked your curtains. These were the Blue Navy in the plain fabric we offer with eyelets. FYI - we are one of the very few companies that also offer eyelets in different colour options. We offer the eyelets in Silver, Gold, Antique Bronze and Black.

Thank you for your custom. If you require anything further please feel free to contact us.

Kind regards,
Customer Services Team
Trend Furnishings

Trendfurnishings からの回答

2022年6月27日

Hi,

Many thanks for taking the time to leave us a review.

As a family run business we pride ourselves on delivering an exceptional service to all of our customers.

The owners only employ people who take pride in their work and believe in delivering soft furnishings which they would have in their own homes.

Regarding the curtains, the owners have been manufacturing curtains for over 40 years now and have surrounded themselves with skilled staff members that have previously sewn curtains for major high street brands.

Thanks again for taking the time to leave us a review.

If you require anything further please feel free to contact us.

Kind regards,

Trend Furnishings
Customer Services Team

Trendfurnishings からの回答

2022年6月22日

Hi,

Many thanks for leaving such good feedback.

Speedy service - we always to meet and exceed our client expectations. With our Customer Services team being on site, we always speak to our production team and see if we can rearrange for production for customers if they need their curtains urgently.

Our whole operation is under one roof which allows us to be flexible with customer requirements.

If you require anything further please feel free to call us at anytime.

Kind regards,

Customer Services
Trend Furnishings

Trendfurnishings からの回答

2022年6月18日

Hi,

Many thanks for taking the time out to leave us a review. It really is appreciated.

We can see from our records you had 2 pairs of made to measure curtains for your house and ordered the Belissimo fabric in the red with black eyelets. These did look stunning when they were checking and packing them.

Service - we have an on site Customer Services team that assist with all queries. This could be something as simple as "how do i measure my windows".

Curtains - we source all our fabrics and components from reputable suppliers who also supply the likes of John Lewis, Marks and Spencer and Terry's Fabrics.

Glad to hear you like your curtains and had a good service.

If you require anything further please feel free to contact us and someone will be on hand to assist.

Take care.

Kind regards,

Trend Furnishings
Customer Services Team

Trendfurnishings からの回答

2022年6月17日

Hi,

Many thanks for taking the time out to leave us a review.

We try and make the process as seamless as possible. We do this by having a fully trained UK based Customer Services team. They're able to guide you through the process of measurements etc.

All our products are made on site and NOTHING is imported by us. This allows us to control the quality of our workmanship.

If you require anything else please feel free to contact us.

Kind regards,

Trend Furnishings
Customer Services Team

Trendfurnishings からの回答

2022年6月17日

Hi,

Many thanks for taking the time out to leave us a review.

We can see you ordered the curtains for your bedrooms from our Mayfair collection (which is a thick but not heavy Velvet fabric). You ordered both pencil pleat curtains and eyelets.

Customers ALWAYS compare our made to measure service to the high street. We think we're different for the following reasons:

1. Quality - all our curtains are made on site by our staff who have previously worked on curtains made for John Lewis and Marks & Spencer. In addition to this, we don't believe in "cutting any corners" i.e. we only use the best quality components sourced from reputable suppliers. ALL our products are made on site by our dedicated and skilled team. This also includes our fully trained Customer Services team based in our mill in Bolton!!

Price - the reason we're not as expensive as the major brands is quite simple. We source our own fabrics and make the curtains here in our factory with a limited marketing budget. There are no middle men making their margins. The process is simple, you place your order with us, we make it and ship it to you all under the same roof.

Naeem (one of the Directors), is very passionate about the business and always drives that passion to our team. Naeem has taken over from his dad (who started the business over 35 years) and always tries his best to assist customers where he can to ensure they're happy with everything.

We're glad you like your curtains.

If you require any further assistance from us please feel free to contact us and we will assist.

Have a good weekend.

Kind regards,

Trend Furnishings
Customer Services Team

Trendfurnishings からの回答

2022年6月7日

Many thanks for taking the time to leave us such a positive review.
From memory, you chose our plain fabric in the Dark Grey with the blackout lining. These are our one of our best sellers and drape beautifully.
When we say "blackout and energy saving", we mean it. The blackout lining is sourced from the suppliers that supply John Lewis.
Fantastic team and Customer Service - when we say UK manufactured and UK based we mean it!! Our Customer Services team is based in an office joined to our mill. This means they can communicate with our entire team and don't feel like they're just another cog in the wheel.
Take care and many thanks again for the review.
Kind regards,

Customer Services Team

Trendfurnishings からの回答

2022年5月24日

Hi,
Many thanks for your feedback.
FYI - we used to manufacture for the major high street brands and lost various contracts to cheaper imports.

With the increasing shipping costs from China, we're actually seeing that our curtains are now either the same price as the imported curtains or cheaper but we're offering them with much better quality components i.e. we use better quality lining, we have a 3" belt at the bottom (which ensures a better drape on the curtains when they're hung)......forgot to mention, the quality of what we do is much better as EVEYRTHING is made on site by our dedicated and skilled team.

If you require anything else from us please feel free to get in touch.

Kind regards,

Trend Furnishings
Customer Services Team

Trendfurnishings からの回答

2022年5月24日

Hi,

Many thanks for your feedback.

We can see from our orders you ordered the Mayfair (which is our thick velvet with the poly cotton twill lining).

Remember you being hesitant to place an order given our price but we're glad you like your curtains.

As you can see, we appreciate all our customer feedback.

A few customers have compared the quality of our curtains to that of Dunelm and John Lewis. All we can say is, thank you. The feedback we receive from customers is always communicated to our entire team and it tends to motivates them further.

Thank you again for your order and the feebdack.

If you require anything further in the future please feel free to contact us.

Kind regards,

Trend Furnishings
Customer Services Team

Trendfurnishings からの回答

2022年5月9日

Hi,

Firstly, many thanks for taking the time out to leave us a review.

The fabric your son chose was the Mayfair collection in Red with the blackout lining. The fabric itself is nice and thick and the colour is very warm and bold.

When these curtains were made up all the staff on production were commenting on the colour and fabric choice.

Glad your son likes the curtains.

If you require any further assistance from our side please feel free to call us and a member of our Customer Services team will be happy to assist.

Kind regards,

Trend Furnishings

Trendfurnishings からの回答

2022年5月9日

Hi,

Many thanks for the review.

We always advise customers if they're local to come and see us in person. The fabric choices are just much more wider than what we have advertised on line.

Price & quality - we always get feedback on this. As you saw, all curtains are made on site by us and so there are NO MIDDLE men making their margins.

We've kept the process very simple:

1. Choose your fabric
2. Choose your lining
3. Choose the finishing required at the top i.e. 3" header tape,
6" header tape, 1" header tape, eyelets (in 4 different
colours) and popper tape.
4. Provide us with the measurements and leave the rest to us!!!

If you require anything further please feel free to contact us and someone in our offices will be happy to assist.

Kind regards,

Trend Furnishings

Trendfurnishings からの回答

2022年5月9日

Hi,

Many thanks for your feedback. It really is appreciated.

Our mission is very simple, we want to provide high quality curtains at an affordable price.

As you can see from the quality of our curtains, all our products are made on site by our staff i.e. there are no middle men making their margins. This allows us to pass any savings directly to the end customer.

If you require anything from us in the future, please feel free to contact us and we will assist.

Kind regards,

Trend Furnishings

Trendfurnishings からの回答

2022年5月9日

Hi,

Many thanks for taking the time out to leave us a review. It honestly is appreciated.

The curtains you selected for your home were part of our Mayfair collection.

Of course these are sold by other sellers who are simply importing them from abroad but the QUALITY is not the same as us.

We focus on using quality components when making the curtains to ensure they're long lasting and fit perfectly.

We also ensure we don't cut any corners i.e. we ensure all our house curtains come with a 3" belt at the bottom to ensure a nice drape when hung. The imported curtains simply put a 1" belt at the bottom and the finishing isn't the same.

If you require anything further from us please feel free to contact us and one of our customer service representatives will be happy to assist.

Kind regards,

Trend Furnishings
Customer Services Team

Trendfurnishings からの回答

2022年5月9日

Hi,

Many thanks for leaving the review.

Price - ALL our curtains are made on site by our staff which means NOTHING is outsourced i.e. there are no middle men making their margins.

Customer Service - we have a dedicated customer services team based on site in our factory. They have been trained by the owners to ensure customers receive an exceptional service and all queries are dealt with in a timely manner.

Curtains - EVERYTHING is made on site by our dedicated team of cutters and seamstresses. They've all had experience of manufacturing for John Lewis, NEXT and Dunelm. This allows us to ensure the quality of all our products.

Glad you had a happy experience.

Please contact us if you require anything further in the future.

Kind regards,

Trend Furnishings
Customer Services Team

Trendfurnishings からの回答

2022年5月9日

Hi,

Many thanks for taking the time out to leave us a review.

We still remember you advising you needed the BLACKOUT curtains urgently.

Speed - we always try and accommodate customer requests organise our orders accordingly. On this occasion we were able to reorganise the work schedule to have your curtains made urgently.

Quality - when we say BLACKOUT, we mean BLACKOUT!!! These are not the curtains where we say they are blackout, but are only 80% blackout i.e. we source our blackout lining from the same suppliers as Joh Lewis.

Not only are our blackout LINED curtains blackout, they are also ENERGY EFFICIENT and so save you money on your energy bills.

Thanks again for the feedback.

If you require anything else in the future please feel free to contact us and we will assist.

Kind regards,

Trend Furnishings
Customer Services Team