I needed some assistance yesterday and have to say the customer service was excellent. I use and have used other meal services and customer service is not always very good. Dave was great! He walked m... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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1) meals have a bland taste and seems like they use the same spices for everything and it's just wrong. 2) BRAND new customer, i literally just signed up, and didn't realize their cut off time was... もっと見る
企業が回答しました
It's one thing for Trifecta's food to be great. You'd expect that, right? It's another to provide outstanding client service. Trent helped me with my subscription and took the time to walk me throu... もっと見る
企業が回答しました
False Advertising / Gross Repetitive Meals: These meals were horrible. It's sweet potato galore, barely any meat, bland and so many additives they don't disclose. Advertised as healthy when they a... もっと見る
企業が回答しました
企業情報
当該企業による記述
As seen on Netflix, Trifecta is a meal delivery service that delivers pre-cooked, balanced meals to customers' doors in all 50 states. Our meals are designed to be healthy and convenient, and can support a variety of diets and goals, including weight loss and fitness. Trifecta meals are made with high-quality, sustainably sourced ingredients, including lean proteins, complex carbs, and vegetables. They also offer chef-curated meals that fit specific diets, such as keto, paleo, and clean meals.
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3.6
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131件のレビュー
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I just wanted to say that Trifecta has…
I just wanted to say that Trifecta has excellent customer service. Fed Ex did not deliver my package on Saturday like they were supposed to so I didn't receive it until Monday. When it arrived everything was hot, not just warm but hot. I had to throw it all away. When I called Trifecta, very apologetic (even though not their fault) and immediate refund, no problem. Very impressed with the customer service both times I have called.
2024年6月3日
自発的なレビュー
Trifectanutrition からの回答
Hi Jennifer, Thank you very much for the review! I'm thrilled to hear you've been very well taken care of with each phone call! Thank you again for your business!
Mackenzie R
Mackenzie R. was great to work with and made changing personal info/my subscription easy. However, trifecta’s website is not user-friendly and does not have any option to change frequency of your subscription.
2024年5月22日
自発的なレビュー
Trifectanutrition からの回答
Hi Hayden, Thank you for the review and I'm happy to see Kenzie was able to help you update your account!
I'm sorry to hear you felt the website was not user-friendly, however, we do have options to change the frequency. Our skip weeks feature allows customers to manually skip weeks on a standard weekly subscription, however, if you want a fixed, non-weekly schedule (such as biweekly or monthly) you can reach out to our customer support team by phone, email, or chat, (7-days a week, 8M-5PM PT) and we can make that custom change for you!
Thank you so much for your continued loyalty!
Dave with Customer Service is PHENOMENAL!
I called Customer Service and spoke with Dave. I had LOTS of questions about the meal plan subscription and he was very patient, answered every question and took the time to explain how everything works in a way I could understand. I had made a mistake in ordering due to my lack of understanding and Dave took care of me. So not only is the food delicious but Dave in Customer Service is EXCELLENT and truly cares, which in my experience is rare to find these days.
2024年5月16日
自発的なレビュー
Trifectanutrition からの回答
Amazing review, Debra! Thrilled to hear about Dave's support and how much you've enjoyed our meals! Thank you so much for your support!
Decided to stay with Trifecta because of Dave - Thanks Dave !
Shout out to Dave !
we are a start up Company called Luna Skin Clinic (Name Ki Rhim and Jaymie Kim)
We greatly appreciated by his prompt response to our email and throughout all the complicated process he made it easy! Even on the phone he was very help with all the information!
I had to ask him where I leave the review because Dave deserves 5 stars SERIOUSLY!
We were gonna move on with factor instead because Trifecta didn't deliver our package twice! but this time Dave made it easy for us to get it delivered!
Thanks Dave !
2024年5月15日
自発的なレビュー
Trifectanutrition からの回答
Hello Ki! We love to see these reviews! We'll be sure to give Dave the shout-out! Please let us know how the meals work out for you and your team!
Awful food, awful service
I had high hopes but the meals were awful. The potatoes fell apart in your mouth, which to me is a sign of old potatoes or way over boiled potatoes. I heated my meals in a skillet, but it was all just gross and tasted like left overs that had been sitting on the fridge for a week.
I had signed up on a promotion initially, my box arrived on Friday afternoon. Apparently that same Friday night was the cutoff to be able to stop the next shipment, I hadn’t even had the opportunity to try a meal yet. Saturday morning I had the first meal and immediately went to cancel but nope. Too late. I was already being charged for the following week at full price. So $215ish dollars for another week worth of meals. I tried the lunch meal for Saturday and Sunday morning another breakfast, the meals are fairly small portions but I still tossed half of it out because it was just that bad. I’ve done fitness/body building competitions for years, I’m used to bland competition prep food, and lots of re-heated prep meals.. I still couldn’t choke this down. I emailed the company Saturday asking to stop my shipment and refund the pending charge but noooope. The had no desire to help.
2024年3月23日
自発的なレビュー
Trifectanutrition からの回答
It's disheartening to hear that the quality of our meals did not meet your expectations and that you encountered issues with the potatoes and overall taste. We strive to provide delicious and nutritious meals, and we're sorry that we fell short in this instance. Your feedback about the potatoes and the overall taste of the meals is valuable, and we will use it to improve our recipes and cooking methods.
Regarding the subscription cutoff policy, we understand your frustration. We aim to provide clear information about our subscription terms and cutoff times to prevent such situations. We do post our cutoff directly on our website as well: https://www.trifectanutrition.com/ask-us-anything/why-cant-i-skip-my-delivery.
However, we apologize if this was not communicated effectively or if you were unable to try the meals before the cutoff time. We're continuously working to improve our processes to better serve our customers.
Thank you for bringing these issues to our attention. We appreciate your feedback and the opportunity to address your concerns.
We would love the opportunity to earn back your trust. Please DM me at any point and I'll provide you a new introductory offer.
Small portions, too expensive, bad taste; yes that's a trifecta
I tried Trifecta because they advertise as a having organic ingredients and for people who workout and/or want to lose weight. Yeah, the meals are so small, of course you'll lose weight. Seriously, for a keto meal, you get a tiny portion of meat and like 3 slices of vegetables. What?! For $120 a week, that's completely insane. Not to mention my first order they didn't even give me shipping details and my order sat in the package room overnight. If you're interested in them, you should know their chicken is all thighs. The meals also have zero flavor. There aren't any real spices or sauces to be found. Definitely not worth the money.
2024年2月21日
自発的なレビュー
Trifectanutrition からの回答
We’re sorry to hear that your experience with Trifecta did not meet your expectations.
We strive to provide nutritious, balanced meals designed to support various fitness and health goals, including weight loss and muscle building. Portion sizes are carefully measured to meet specific dietary needs, but we understand that preferences for portion sizes vary. Your feedback about the portion sizes and lack of flavor is valuable, and we will use it to improve our offerings.
Regarding your first order and the shipping details, we apologize for any inconvenience caused. We aim to provide timely shipping information to ensure a smooth delivery process. We will review this issue to prevent it from happening in the future.
Trifecta uses both chicken breasts and chicken thighs. While your experience may have had a meal(s) that only contained thighs, I can assure you we have numerous meals with chicken breast as well. You can also choose your meals to ensure you do not choose ones with thighs. Our menu is also posted publicly on the front page of our website under "Weekly Menu" in case you'd like to further review our options.
We would love the opportunity to earn back your trust. Please DM me at any point and I'll provide you a new introductory offer.
Horrible company
They tell you one price and then you’ll end up getting charged hundreds of dollars more than what they told you. Bought a box thinking it was $79 but ended up paying $600. Never pressed place order after seeing the price but was still charged. Customer service was little to no help at all.
2024年2月25日
自発的なレビュー
Trifectanutrition からの回答
Hello Ben,
Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered with your order.
To clarify, our ordering system requires customers to press a button that states "Place Order & Select Meals." Upon clicking that button, the action is taken to charge the payment card and place the order. You are then given 30 minutes to choose your meals. Abandoning the meal selection screen did not cancel the order, as it had already been placed and your card charged. It just means that we have to provide a random selection of meals to fulfill the order since you did not choose them yourself. It appears you added multiple meal plans to your order as you browsed through our options, causing the total price to be higher than expected.
We understand this was an unpleasant surprise, and we regret any confusion this may have caused. Despite being unable to stop the order once it entered production, we issued a refund of $260, absorbing nearly half the cost of your order to try to make things right.
We always aim to provide clear communication and helpful customer service, and we apologize if we fell short in your case. If you have any further questions or need additional assistance, please reach out to our support team.
Thank you for giving us the opportunity to address your concerns.
This is complete crap
This is complete crap and a waste of money. The food is disgusting. It’s cheaply made, yet they charge nearly $20 a meal. Not worth it at all.
2024年2月11日
自発的なレビュー
Trifectanutrition からの回答
Thank you for sharing your feedback with us. We're sorry to hear that you were disappointed with our meals.
We aim to provide high-quality, nutritious meals, and we regret that we did not meet your expectations. Our meal plans start at 7 meals for $110.99, plus $9.99 shipping, which is less than $20 per meal. We strive to offer good value while maintaining high standards in our ingredients and preparation - Especially with preparing meals using organic ingredients, vacuum-packing them, and shipping them right to your doorstep.
Your feedback is important to us as it helps us improve. Please reach out to our customer support team and we'll be happy to discuss your concerns and would love to better understand what made you feel the meals received were of substandard quality. We absolutely want to make this right!
Why can’t I give less than one star…
Why can’t I give less than one star because that’s what this deserves. The food tastes horrible. None of the meals are good. Litterally no flavor.
2024年2月5日
自発的なレビュー
Trifectanutrition からの回答
Thank you for sharing your feedback with us.
We aim to provide flavorful and nutritious meals, and we regret that we fell short for you. We offer a variety of meal plans and over 60 recipes, and we would love to understand more about your taste preferences to find options that might better suit you.
Your feedback is important to us as it helps us improve our offerings. Please reach out to our customer support team at info@trifectanutrition.com, or at (530)564-8388, and we'll work with you to address your concerns and find a solution.
The level of bad is astounding!
I can’t tell you how bad these Vegan meals are. They’re either dry and flavorless or soggy and too salty. To make matters worse they had me on hold through my entire Lunch hour when I was trying to cancel and then shipped me another box of this garbage. A service that doesn’t allow you to cancel online and doesn’t answer their phones is a joke in this day and age. Run don’t walk.
2024年1月26日
自発的なレビュー
Trifectanutrition からの回答
Thank you for taking the time to share your feedback with us.
We're sorry to hear that our vegan meals did not meet your expectations in terms of flavor and texture. We aim to provide delicious and nutritious options for all our customers, and we take your comments seriously. We would appreciate more details so we can address these specific issues and improve our recipes.
Regarding your experience with our customer service not answering your call, we have a small support team based in Sacramento, and while we may not always be able to answer your call immediately, we strive to maintain a 24-hour response time to any missed contact. In your particular case, we do not see any calls that came from your number on (or around) the day you canceled, but we do see we missed your message through the website's live chat feature. I show we responded to that inquiry approximately 3 hours later confirming your cancellation.
We would love the opportunity to earn back your trust. Please DM me at any point and I'll provide you a new introductory offer.
Trifectanutrition からの回答
Hi Blanca,
Thank you for sharing your feedback with us. We're sorry to hear that you found our meals bland. Our aim is to provide healthy, delicious meals, and we regret that we missed the mark for you.
We offer five different meal plans and over 60 recipes, so there are plenty of options to suit various tastes and preferences. We would love to learn more about your specific preferences to help find meals that work better for you.
Please feel free to reach out to our customer support team so we can address your concerns and assist you in selecting meals that you’ll enjoy.
Hours: 7 days a week, 8AM-5PM PT
Phone: 530-564-8388
Email: info@trifectanutrition.com
Found the food to be quite mediocre and…
Found the food to be quite mediocre and cause heartburn. Also I intended to just do a week as a test but they hit me for a second week, emailing when it was coming and not letting me cancel it! Saying 7 days minimum order time. Very shady and a bait and switch. I would look at other places, very unimpressed with Trifecta. Also they come with a vacuum wrapped plastic covering which you are supposed to microwave while the plastic is sealing the meal, seems so nasty and chemically and unhealthy. Three thumbs down.
2024年1月23日
自発的なレビュー
Trifectanutrition からの回答
Hi Tom,
Thank you for taking the time to share your feedback with us. I apologize for the large delay in response time to this review. We sincerely apologize for the experience you’ve had with our service and meals.
Firstly, we regret to hear that our food did not meet your expectations and caused you discomfort. Our goal is to provide delicious and nutritious meals, and we take your feedback seriously. We would love to know more details so we can address this issue and work on improving our recipes.
Regarding the heating instructions, we offer several methods to reheat our meals for your convenience, including microwave, stovetop, air fryer, and oven baking. We understand that preferences vary, and we encourage you to try the different methods to find the one that best suits your taste.
As for the subscription and cancellation policy, we apologize for any inconvenience caused. Due to our nationwide production schedule, we do require a 7-day notice to skip or cancel a delivery. This is necessary to prevent an order from entering our large-scale production, as it becomes challenging to halt the entire process and locate a specific order among thousands.
Finally, regarding the vacuum-sealed packaging, it is designed to maintain the freshness and safety of the meals. The materials used are food-safe and FDA-approved, ensuring that they do not release harmful chemicals when heated. However, if you have concerns about microwaving the packaging, you can always transfer the meal to a microwave-safe dish or use an alternative heating method.
We appreciate your feedback and would love to make things right. Please message me here and let me know a good time for a short call.
The worst meal plan
I was extremely disappointed with the vegan menu. I have been vegan most of my life enjoying tasty nutritious foods. The food I received is inedible. It’s bland, pretty much tasteless and devoid of real fresh ingredients and protein. It’s literally a mash of rice, unseasoned tofu, with a few pieces of what I believe to be canned veggies or beans. A chef did not design this stuff. Absolutely no one with any culinary skills designed the menu
2024年1月19日
自発的なレビュー
Trifectanutrition からの回答
We're truly sorry to hear about your disappointment with our vegan menu. As a company committed to providing delicious and nutritious meals for all dietary preferences, we deeply regret that we fell short of your expectations.
Your feedback regarding the lack of flavor, freshness, and protein in our vegan meals is concerning, as we strive to offer a diverse and satisfying selection of plant-based options. We understand the importance of culinary expertise in crafting meals that are both enjoyable and nourishing. We will review your comments with our culinary team to ensure that our vegan menu meets the high standards our customers expect.
Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our offerings and better serve our customers.
Do try if going plant-based
Don’t try if you’re looking to go vegan or plant based. The meals are so small portioned (under 400 calories for entrees), they have no protein, and they’re $15/meal. Better off cooking yourself! They also sent us 3 options for a 10 meal. Immediately cancelled when I got the first delivery it was so disappointing.
2024年1月19日
自発的なレビュー
Trifectanutrition からの回答
We're sorry to hear about your disappointment with our vegan meal options.
Our goal is to offer a variety of meal options that cater to different dietary preferences, including vegan and plant-based options. We aim to provide balanced meals with adequate protein and nutrients, and we apologize if you found the portion sizes to be smaller than expected.
Your lack of variety is alarming and unusual. You should have absolutely received unique meals. I think it's also fair to mention that when you brought this to our attention, we immediately processed a refund for 7 of your 10 meals as we did not want you to pay for meals you received unwanted duplicates of.
We would love to make this right. Please DM me and I'll gladly set you up with a new, discounted order with full variety to your liking, especially since you can now choose your own meals.
Bad customer service, stay away
I was so excited to try Trifecta after I saw them on Netflix so I signed up and bought 14 vegan meals. When I signed up, I received a coupon for 50% off my first meal delivery but I didn’t see it because I was in the website ordering. Instead there was a 25% coupon that I used instead. When I saw the 50% coupon in my inbox a day later but from the night of my purchase, I asked if they would honor the coupon and refund me the difference. They said they would not. It’s a pity bc I was hoping to be a long term, full price customer but anyone who treats a new customer like they did, I don’t want to do business with them. A huge bummer bc it looks like they had a lot of tasty vegan meals. It wasn’t even about the money but the principal. So sad.
2024年1月13日
自発的なレビュー
Trifectanutrition からの回答
Hi Kristine,
I apologize for the delay in seeing this review and responding to it. I would absolutely like to make right of this. I'd happily offer the same discount back to you to ensure you get the absolute best deal to try our plant-based meals again.
Please DM and let me know if you ever wish to pursue this and I'll personally contact you with the offer.
Sent wrong meals, hard to cancel
I chose 10 meals and they sent me several different ones from what I had ordered. It's also difficult to cancel your subscription. There is not an option to cancel on their website, you have to email them. I had to email them twice before they responded to me.
2024年1月8日
自発的なレビュー
Trifectanutrition からの回答
Hi Libby,
Thank you for the feedback. You most certainly should have received the meals you selected and I regret that this was not the case. Demand was at an all-time high after appearing in a Netflix documentary and we suffered supply shortages, which affected many customers. We've since corrected these bumps and would love the opportunity to make things right by you!
Amazing food service
Amazing food service. I tried several before I found Trifecta. As an athlete I need high protein meals with the correct amount and type of carbs. I want clean meals. Trifecta delivers. Been using them well over a year and my results are amazing. I'm a 49 year old male with the body of a 28 yr old.
2023年12月28日
自発的なレビュー
Trifectanutrition からの回答
Amazing review, Richard!
We love to hear stories about our food helping individuals achieve their goals! Please don't hesitate to reach our team should you need any support!
Review of Trifecta Nutrition
We decided to give Trifecta a try and opted for their meal service for two weeks, which included 14 entrees and 7 breakfasts. Unfortunately, our experience was less than satisfactory. The first week, we found that 3 of the meals had opened packaging, which meant we had to discard them for safety reasons. Additionally, we felt that there was a lack of variety in flavor as all the meals had a similar and overwhelmingly spicy taste. The salmon, in particular, was disappointingly dried out. Visually, the meals were unappealing, and sadly, their taste matched their appearance. Based on our experience, we cannot recommend Trifecta to others.
2023年10月22日
自発的なレビュー
Trifectanutrition からの回答
Hi Jarrett,
I'm sorry for the delayed notice of this review! It disappoints me to hear about the meals not meeting your expectations! A lot has changed since October of last year and we've launched many new recipes. I would love the opportunity to make things right and offer you a discount box of food to try.
Please DM me at your earliest convenience and I'll be sure to set you up!
A Trifecta Truth
Had a wonderful experience with Allison Rauch today at CS Trifecta. Allison,was extremely helpful working my list of questions. Professional & inviting demeanor. Pleasure speaking to you, excited to start Trifecta. 😀
2023年8月3日
自発的なレビュー
Trifectanutrition からの回答
Hello Tami! Thank you so much for the review. I will definitely let Allison know :) Please reach out if there is anythign else we can do for you!
Was charged for an order I didn’t place
UPDATING MY REVIEW AND EXPERIENCE WITH THIS COMPANY.
It's now May 2024: I initially gave this company one star, and still give zero if that were an option. Instead of fully reimbursing me, they had the audacity to update their response to my review with marketing material. Since I have unsubscribed from their emails, they decided to contact me here instead. I guess that's how they reach out to clients they have disapointed now? SMH
JUly/2023 I had a very upsetting experience with Trifecta. I had canceled my meal plan a month ago and what wasn’t my surprise when I saw a charge of $168 on my credit card. I called the company immediately and the person who talked to me said that there was nothing they could do since “ I missed” the window for cancelation of a order that I didn’t even place or authorize. I asked to talk to a manager and she simply said she was the manager and there was no one above her that I could talk to.
2023年6月30日
自発的なレビュー
Trifectanutrition からの回答
Hi Joyce,
I understand how frustrating it can be to encounter unexpected charges, and we apologize for any inconvenience this has caused you.
Upon reviewing your account, it appears the first contact we received from you to cancel your subscription wasn't until July 10th, three days after our cutoff to prevent that order from production. A month earlier, you did skip several weeks of deliveries on your subscription but that is not a cancelation - you were still enrolled in our weekly recurring service and our system would charge you for the first week you did not skip online. As per our terms and conditions, we require 7 days notice to skip or cancel a delivery to prevent charges from occurring. Unfortunately, it seems that you missed the window for skipping a delivery, resulting in the charge to your credit card.
We apologize for any confusion or inconvenience this may have caused. Our customer service team strives to provide helpful assistance to all our customers, Our team did explain that the order had already entered nationwide production and that we did not have the ability to locate one order among 10,000+. Additionally, we did fully refund your first order for you.
Even so, I would like to be able to make things right and hopefully change your opinion about our service. We have many new offerings since you last experienced our meals and I'd like to extend you a special offer to try them out. If interested, please don't hesitate to DM me here.
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