Trifectanutrition レビュー 

Trifectanutrition からの回答

2026年6月8日

Thank you for taking the time to share your feedback and for giving Trifecta another try after being a customer in our early years.

We're disappointed to hear that your recent experience did not live up to the standards you remembered. Food preferences are certainly subjective, but hearing that multiple meals were bland, dry, or had texture issues is feedback we take seriously, especially from someone who previously enjoyed our products.

We appreciate you pointing out that your order arrived on time and as expected, though we understand that reliable delivery alone does not make up for a disappointing dining experience.

As we've grown over the years, our goal has remained the same: to provide convenient, nutritious meals made with high-quality ingredients. We recognize that we didn't meet your expectations this time, and feedback like yours helps us continue evaluating and improving our recipes and preparation methods.

Thank you again for sharing your experience. We wish you and your wife the very best in finding a meal service that's a better fit for your tastes.

Trifectanutrition からの回答

2026年5月23日

We understand the frustration of missing a cutoff deadline and having an order arrive during travel plans. However, we also believe it’s important to provide full context for readers, especially as the same complaint is now being reposted across multiple review platforms.

The central issue here was not a refusal to assist a customer or a lack of willingness to help. The request to stop the shipment came four full days after our posted cutoff deadline, after the order had already entered fulfillment and carrier processing. At that stage, we no longer had any physical ability to cancel, intercept, or reroute the shipment.

Perishable meal delivery operates on extremely tight production and logistics timelines. While some services may occasionally accommodate requests made shortly after cutoff, a request made several days afterward is simply beyond what most operations can realistically reverse.

Our representative’s suggestion to have someone retrieve the package was not dismissive; it was the only remaining practical option available once the shipment could no longer be stopped.

We certainly respect every customer’s right to share their experience publicly. At the same time, repeatedly posting the same complaint across multiple platforms does not change the underlying facts of the situation or the logistical limitations involved.

As for the meals themselves, taste is subjective. Many customers enjoy our meals and nutritional approach, though we understand they were not a fit for this customer’s preferences.

We’re sorry the experience did not meet expectations, but we also want prospective customers to understand this situation stemmed from a missed cutoff timeline rather than an unwillingness from our team to help.

Trifectanutrition からの回答

2026年4月1日

Hi Elise,

We take concerns like this seriously and want to ensure everything is accurately represented.

After reviewing your account and order history, we were unable to find any instance where steak was selected, charged for, or included in your orders. Because of this, there was no charge for steak to refund. All itemized receipts are available in your account for review at any time, and we’re also happy to provide copies directly if needed.

It appears there may have been a misunderstanding regarding the items selected in your weekly order. Our support team reviewed the request thoroughly and responded based on the actual order details, which is why a refund was not issued. In other words, we cannot refund something you were never charged for.

We always aim to be fair and transparent, and we stand by both our billing accuracy and the way our team handled this situation. That said, if you’d like us to walk through your orders with you step-by-step, we’re more than happy to help clarify.

Trifectanutrition からの回答

2026年2月2日

We’re sorry to hear you were unhappy with both the meals and your experience, and we want to clarify a few important points for anyone reading.

Regarding the shipment in question: our system records timestamps for all account actions, including skipping weeks. There is no record of the January 16 delivery being skipped before the cutoff deadline (Friday, January 9). What our records do show is that on Saturday, January 10 (after the cutoff had passed) you logged into your account and skipped the January 23 delivery, which was the first remaining date available to skip online. That same day is when you contacted our team to cancel and dispute the January 16 order.

Additionally, a reminder email was sent on January 8 notifying you of the upcoming deadline to make changes or skip the January 16 shipment. Once the cutoff passes, orders are already in production and unfortunately cannot be canceled, refunded, or rerouted—this applies consistently to all customers.

We understand how frustrating it can feel to receive a delivery you no longer want, but the charge and shipment followed the subscription terms and timeline exactly as outlined and communicated. Our team did review the situation and explained these constraints at the time.

Taste is always subjective, and we recognize that our meals won’t be a fit for everyone. We’re disappointed that the experience left you feeling upset, but we want to be transparent that this was not an early or unauthorized shipment, nor a case of skipped weeks being ignored.

We appreciate the feedback and wish you the best in finding a service that better fits your preferences.

Trifectanutrition からの回答

2026年2月2日

Thank you for taking the time to share such detailed feedback. We truly appreciate the recognition of our ingredient quality and the kind words about our customer support team.

You’re absolutely right that limited availability and substitutions can be frustrating. When meals sell out due to high demand or supply constraints, substitutions may occur to ensure boxes ship on time. While we currently don’t send automatic substitution notifications, we do encourage customers to review and adjust their menus each week before the cutoff so they stay in full control of their selections. That said, we hear your feedback clearly and agree this is an area where we need to continue improving the experience.

Regarding variety and performance meals: our menus are built around whole-food nutrition and clean macros, but we understand that athletes and long-term customers want more high-protein, lower-fat options and broader rotation. Menu expansion and improved availability are active priorities, and simplifications we’ve made recently are intended to support more consistent fulfillment moving forward.

We also appreciate the candid comments about our website. While we’ve made updates over time, we recognize that expectations have evolved and there’s more work to do to make the platform more intuitive and proactive.

We’re grateful for the 6+ months you spent with us and for your honest perspective. Feedback like this directly informs where we focus next, and we’re sorry to hear we ultimately fell short of earning a strong recommendation. If there’s ever an opportunity to support you again, we’d welcome it.

Trifectanutrition からの回答

2026年1月5日

Thank you for your feedback. I’m sorry to hear you were dissatisfied with your experience.

Regarding your cancellation request, all subscription changes or cancellations must be submitted at least 7 days prior to the scheduled ship date. This requirement is clearly outlined on our website and in our Terms of Service, which are agreed to at the time of sign-up. While your request was made 6 days in advance, the order was already in production and could not be cancelled or refunded.

Your subscription has since been successfully cancelled, and no future orders will be processed.

We acknowledge your feedback regarding meal variety, quality, and value, and it has been documented and shared internally. While we regret that Trifecta was not the right fit for you, we appreciate you taking the time to share your experience.

Trifectanutrition からの回答

2025年9月15日

We’re so glad to hear you enjoyed your first shipment and that Kian was able to take great care of you when an issue came up with your second delivery. While carrier delays are unfortunately outside of our control, our team is always here to make sure you’re supported and never left without a resolution. We’ll be sure to share your kind words with Kian — feedback like this means a lot to our team.

Thank you for being a part of Trifecta!

Trifectanutrition からの回答

2025年9月2日

Thank you for sharing your experience! We’re so glad Trifecta was able to help make things easier during your recovery and that you enjoyed the meals—especially the burrito! It’s also wonderful to hear that Dave made the process smooth when it was time to cancel. We wish you the best as you’re back to 100%!

Trifectanutrition からの回答

2025年9月2日

We’re so happy to hear this! It’s great to know Dave was able to quickly clear things up and give you the tools to manage your orders with ease. Thank you for trusting us—we’re excited to keep delivering the service and meals you need!

Trifectanutrition からの回答

2025年9月2日

Thank you for taking the time to share this! We’re so glad to hear Trent was able to make the process easier and help you choose meals your brother will enjoy. We’ll be sure to pass along your kind words to him—it means a lot. We’re excited to keep supporting you both!

Trifectanutrition からの回答

2025年9月2日

Thank you so much for sharing this feedback! We’re thrilled to hear that your experience has been great so far and that Dave was able to walk you through everything in detail. Our goal is to make sure you feel confident navigating your subscription and tailoring it to your needs, so it’s wonderful to know that came through. We look forward to continuing to support you on your journey!

Trifectanutrition からの回答

2025年7月16日

Thank you so much for your kind words! We’re thrilled to hear our program makes healthy eating easier for you. We’ll be sure to pass your praise along to Kian — she’ll be so glad to know she was helpful. We truly appreciate your loyalty and are grateful to have you as part of our community!

Trifectanutrition からの回答

2025年7月1日

Thank you so much for sharing such a detailed and balanced review of your first week with Trifecta! We’re glad to hear you’re enjoying the meals overall and that Kenzie provided lovely service.

We appreciate your honest feedback about the food and your tip for using the air fryer — that’s a great suggestion! We also hear you regarding the app fee, especially if you’re primarily looking to track meals. Your input helps us improve, and we’ll be sure to share this with our team.

Please feel free to reach out if there’s anything else we can assist with as you continue your journey with Trifecta. We’re here to help!

Trifectanutrition からの回答

2025年7月1日

Thank you so much for your kind words! We’re happy to hear that Dave was able to help you find the right meals for your needs. We look forward to having you back for your next order!

If there’s ever anything else we can assist you with, please don’t hesitate to reach out.

Trifectanutrition からの回答

2025年7月1日

We’re so glad to hear you’re enjoying the rotating menu and that the meals are fitting your goals and busy lifestyle! That’s exactly what we’re here for. We’ll make sure Kenzie sees your shoutout — she’ll be thrilled to know she was able to assist you efficiently.

Thanks again for your feedback and for being part of the Trifecta community!

Trifectanutrition からの回答

2025年7月1日

Thank you so much for sharing your experience! We’re sorry you weren’t able to reach us by phone, but we’re glad that Kenzie was able to promptly assist you over email. We’ll be sure to pass along your kind words to her.

If there’s ever anything else we can help with, please don’t hesitate to reach out.

Trifectanutrition からの回答

2025年7月1日

Thank you so much for your kind words! We’re thrilled to hear that Kenzie was able to help you quickly and provide such great service. We’ll be sure to share your feedback with her — it will make her day!

Thanks again for taking the time to leave a review. Let us know if there’s ever anything else we can assist with.

Trifectanutrition からの回答

2025年6月26日

Thank you for the great feedback! We're so glad to hear Dave was helpful and that you had a positive experience. We’ll be sure to share this with him. We're always here if you need anything else!

Trifectanutrition からの回答

2025年6月26日

Thank you so much for the kind words! We’re thrilled to hear Kenzie was able to help and provide great service. We'll be sure to pass along your appreciation to her. If there’s ever anything else we can do for you, don’t hesitate to reach out!