My order took much longer than expected and also was very poor quality when it finally arrived. I purposefully went with this company because I was ordering a sweater and it showed an up close, woven... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I was skeptical at first, but I'm glad my patience prevailed. The personalization was outstanding and spot-on. I purchased a hoodie, bowling shirt and olive drab ball cap. All items arrived in a li... もっと見る
企業が回答しました
Ordered my gift almost six weeks ago and it's still not here. Customer service keeps saying that a shipping label and tracking number has been created but we can tell that the package hasn't actually... もっと見る
Wrong color of home sweet home sign was sent to me. I ordered silver, but received white color. After sending pictures of the item, Trilogygift promptly realized their mistake offered me the correct c... もっと見る
企業情報
当該企業による記述
Personalized laser cut metal sign wall art
連絡先
1007 N Orange St. 4th Floor, #1879, 19801, Wilmington, 米国
- contact@trilogygift.com
- trilogygift.com
3.2
まあまあ
227件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 75％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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I love it!
I love it! The company worked with me to make sure they got it just the way I wanted it! Awesome customer service! I recommend this company!
2023年12月11日
自発的なレビュー
I thought the service could have been…
I thought the service could have been better, I had a hard time ordering the products and ended up with 3 duplicates of one of the photos I ordered! I think it would have been nice if someone would have reached out to confirm that I actually wanted 3 of the same photo. I thought the writing was just a copy right thing so I was surprised that it was on the actual products!
2023年12月7日
自発的なレビュー
Excellent service and prompt delivery.
2023年11月8日
I absolutely love the rug!!
I absolutely love the rug!!! My son is going to go crazy for it. Very well made and beautiful colors. I just wish the tracking was better.
2023年11月3日
I have had excellent customer service…
I have had excellent customer service from TrilogyGift and the metal sign was custom and just what I ordered! I received the metal sign damaged in shipping and I emailed Trilogy got a response from them in less than 24 hours and my new sign in 10 days. Will definitely order again!
2023年11月27日
自発的なレビュー
Great quality and well worth the price
Great quality and well worth the price. My husband really loves it! We plan on using it to place his trophies on at car shows. Can't wait to use it!
2023年11月29日
自発的なレビュー
It feels very much like bait click and…
It feels very much like bait click and scam. They had rugs on sale and they were add ons to the original order. They have a statement saying that they would let you know what the shipping was when you click the order window so when I clicked the order window to see the cost of the shipping, a second rug had been added to my order and my order had already been processed. When I went to contact the company to modify the order and cancel the rug that shouldn't have been ordered you can't get a hold of anyone by phone you have to leave an email so I may be stuck paying for a $90 rug I didn't want.
2023年11月22日
自発的なレビュー
TrilogyGift からの回答
Hi Kymberly Rittman,
We've checked your order and saw that the unwanted item was canceled as per your request. Please kindly reach out to us at "contact@trilogygift.com" to see the new update.
We are looking forward to hearing from you soon.
Best regards,
Customer Support Department
TRILOGY's Customer Support Department
Great product love it
Great product, my daughter loves the sign and the l.e.d. lights look awesome at night
2023年10月8日
I bought this for my boyfriend who is a…
I bought this for my boyfriend who is a huge Steelers fan. He absolutely loved it. He geeked out, tested all the different lights then immediately hung it on his living room wall. Great quality and I’m so happy to have made this purchase. His reaction was worth the money.
2023年10月6日
TrilogyGift からの回答
Dear Mary Classen,
We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "cs@toptrendygear.com" and send us some pictures of the received item. We will check them and give you the best solution.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
Toptrendygear
delivered in good time just as…
delivered in good time just as described in pictures
very happy will use again
2023年11月1日
自発的なレビュー
TrilogyGift からの回答
Hi Dave,
We're delighted to read your fantastic review about our product and customer care services! It's heartwarming to know that you're happy with your experience at Trilogygift.
We're committed to providing the best service possible, and your feedback motivates us to keep up the good work. Should you need anything in the future, feel free to contact us anytime.
Thank you for choosing us!
Best wishes,
Customer Support Department
Trilogygift
Amazing Quality
I purchased a metal sign with LED lights and I was not disappointed. The sign turned out great and the lights look amazing.
2023年10月18日
自発的なレビュー
TrilogyGift からの回答
Dear Derek,
We're over the moon to receive your positive review about our product and customer service. It's fantastic to know that you're happy with your Trilogygift experience.
Our team works hard to ensure every customer has a seamless and enjoyable journey with us. If you need any further assistance or have any suggestions, please feel free to share them with us.
Thank you for your support and for being a valued customer!
Sincerely,
Customer Support Department
Trilogygift
Beautiful and well made product
Beautiful and well made product, EXCELLENT customer service and communication, FAST production and shipping, easy transaction from start to finish. My only issue was the packaging of the product. Sent a poster in a flat, heavy duty envelope rather than a poster tube which resulted in some creasing to the item during shipping.
2023年10月5日
TrilogyGift からの回答
Dear John,
Thank you for taking the time to leave your review about our product and customer service. We appreciate your kind words and are delighted that you had a great experience with Trilogygift. Regarding the packaging issue, we take your suggestion seriously and find methods to improve our packaging more better in the future.
Our team strives to deliver excellent service, and it's rewarding to know that we succeeded in making you happy. If there's anything else we can do for you, please don't hesitate to let us know.
Warm regards,
Customer Support Department
Trilogygift
Trilogy provided me with excellent…
Trilogy provided me with excellent customer service. We wanted to honour the passing of our beloved black poodle and Trilogy sent an incredible statue of her. I see her in the garden and feel she is still with us. Thank you so much.
2023年10月17日
自発的なレビュー
TrilogyGift からの回答
Dear Lynda Bail,
Thank you for your wonderful review of our product and customer service at Trilogygift! We're thrilled to know that you had a positive experience with us. Your satisfaction is our utmost priority, and we're glad to have met your expectations.
If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help!
Warmest regards,
Customer Support Department
Trilogygift
Go Pack GoThis was a gift for a sports themed…
This was a gift for a sports themed room. We went with the largest size. Looks great. As we expected.
2023年9月11日
TrilogyGift からの回答
Dear Gary,
We're over the moon to receive your positive review about our product and customer service. It's fantastic to know that you're happy with your Trilogygift experience.
Our team works hard to ensure every customer has a seamless and enjoyable journey with us. If you need any further assistance or have any suggestions, please feel free to share them with us.
Thank you for your support and for being a valued customer!
Sincerely,
Customer Support Department
Trilogygift
Ups dropped it off and it was all bent…
It took forever to get here after I ordered it and when finally arrived I was happy to get it but Ups dropped it off and it was all bent up and smaller than I thought it would be for $160
2023年9月16日
TrilogyGift からの回答
Dear Christopher Hicks,
We sincerely apologize for the product you received was damaged and did not meet your expectations, and for any inconvenience this issue has caused.
To better assist you with resolving this matter, kindly reach out to us via email at "contact@trilogygift.com" or wait for quick support from our Customer Service agent.
Thank you for bringing this to our attention, and we look forward to resolving the matter promptly.
Best regards,
Customer Support Department
Trilogygift
Very happy with my purchase
Very happy with my purchase, good quality and came packaged well so it wouldn’t get damaged, highly recommend
2023年9月7日
TrilogyGift からの回答
Dear Anna Brunsden,
We're over the moon to receive your positive review about our product and customer service. It's fantastic to know that you're happy with your Trilogygift experience.
Our team works hard to ensure every customer has a seamless and enjoyable journey with us. If you need any further assistance or have any suggestions, please feel free to share them with us.
Thank you for your support and for being a valued customer!
Sincerely,
Customer Support Department
Trilogygift LLC
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