Another amazing order I placed and as usual tropco delivered everything I ordered and in perfect health and exactly what I ordered. Thank you to all the team and can't wait for my next order to be... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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This was my first time ordering fish online, and after reading so many positive reviews of Trop Co, I decided to order two Zebra Veiltail Angelfish. I was amazed by the packaging and by how sea... もっと見る
Delivery came on the day specified and kept informed all the way ... from order to delivery time. Fish arrived safely bagged and in good health. Went through the usual procedure to acclimatise and the... もっと見る
Easily the best online shop to buy fish from. If I've ever had a problem it's dealt with more than fairly, but it's very rare to have any doas from them anyway. If there's an issue with any fish prior... もっと見る
企業情報
さまざまな外部ソースから提供された情報
At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!
連絡先
Bourne Valley Fish Farm, TN11 9RG, Tonbridge, 英国
- 01732 243424
- sales@tropco.co.uk
- tropco.co.uk
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Excellent
Excellent , fished arrived safely packed and on time . One week later they are all thriving and settled in .
Little add on
5 months on all fish are thriving
On time and healthy
Hadn’t used mail order before and being honest I wasn’t sure about it but I had a good experience. Fish delivered on time and now two weeks later all healthy and thriving. Would use again.
Just wanted to say how impressed I am…
Just wanted to say how impressed I am with the company.
From order through to contacting Tropco with questions and the delivery, packaging and quality of the fish received today, I am really impressed!
The fish are really good specimens and very healthy Fishnet Silver Siamese Algae eaters.
They both started to colour up whilst still in the bag acclimatising having just put the lights on after they have been in the tank for three hours they are both out and about checking out their new surroundings.
I have kept tropical fish for 15 years never used you before, but will certainly be coming back!
bought some female betas and 6 catfish…
bought some female betas and 6 catfish from them. 1 catfish arrived dead got refunded but 7 days running since putting them in the tank ive had 3 catfish just die tested the water nitrates are low nitrites none no ammonia very planted tank and no hostile tank mates just corys so im now £18 down and the fact you have to pay £20 delivery makes it feel even worse. betas are fine all 5 still happily alive so its not my aquarium as its been setup over 5 years now.
update
they sent out 4 female betas to replace the dead fish. mostly its down to apc,s courier he handles boxes like theyre second hand clothing tossing them about. told him be carefull he said its ok they packaged well i said yeah not for tossing around i said how would you like to be in a box and thrown around told tropco this and complained to couriers as hes same one delivered the first lot. over a weekend all new betas died and remaining catfish had died so they just refunded me it was easier to be honest its not tropco its the couriers hiring dumbpeople that can read fragile live fish handle with care. merry xmas everyone

The Tropco からの回答
Not as good as it used to be.
I have been using Tropco for a number of years and I've always been extremely happy with the quality of their fish and the care in their transport packaging.Recently I've had two bad experiences concerning fish I'd ordered,the first involved 10 Rummy Nose tetra fish,before i had opened the transport bag it was obvious that there was some dead fish in the bag as they were just lying on the bottom,in all 5 fish were dead and 1 looked very poorly and died the following day.
Immediately phoning Tropco a young lady apologised and promised a part refund which I received.
A month later I placed another order for 2 Corydoras,2 Nerite snails and a giant Betta,on opening the bags my wife commented that she could only see 1 fish in the bag that should of had 2 Corydoras and sadly that fish was dead,so all I got from my order was the Betta and 2 snails and a dead Corydoras.
Once again I was given a partial refund for the DOA and an apology which was fine but once again my order wasn't problem free,and I've paid £19.95 p&p for 1 fish and 2 snails.
Considering I had placed two orders totalling £134 within a month and had a bad experience with both orders I am wary of using Tropco.co.uk again.

The Tropco からの回答
My fish and happiness didn’t last long . Received my 3 x rare albino dolphins on…
Received my 3 x rare albino dolphins on the 13/10/21 I was delighted with them. All arrived safe and was packed well.
I put them in my quarantine tank on their own as I do with all my fish including 3 albino dolphins that I had bought elsewhere( smaller ones ) which are now in my 6ft main tank happily swimming around .
The first few hours they seamed absolutely fine but then they started to go down hill hiding away etc .
I have now lost all 3 of them and I did exactly the same with these 3 as I did with my other 3 … Just does not make any sense . I’m totally distraught .
“ Nothing wrong with my water as I have 14 other tanks and no other problems “

The Tropco からの回答
Tropco review
Tropco review
I ordered fish from this company, A.K.A. Andrew Lintott and Assoc. Ltd. over a month ago, time enough to get my new aquarium established and clean the old one. Both tropical. I had worries about buying live fish on line. Beth could not have been more helpful.
With a month’s grace I of course did a lot of research and modified my order. No problem in the least! Then worried about the fish I had decided on. Was assured they would be packed in bags of oxygen and heated. They arrived on the Thursday morning of the 7 October as promised. I let them rest for and hour before unpacking. They all looked well and with 6 magic heat pads to keep them warm. The pads were still warm 3 days later! They are juveniles for the most part so ate after a few hours. The Siamese Fighting fish was exactly what I wanted, Blue and Red. (Another telephone request to Beth).
In all I was delighted with the company. Days on they seem to have settled very well and still looking healthy. I have kept tropical fish since I was 5, 60 years. I was bought up in the tropics so never had heaters, or bubblers. I hate to think how inadvertently cruel I was without air pumps. The DX delivery driver was als excellent. Guy Peterson, EX13, Devon

The Tropco からの回答
The best online fish shop.
Perfection business, beautiful people, no stress, no grumpiness, great communication, rip B.h

The Tropco からの回答
The tropco
Easily the best place to buy fish online.. used them a few times ..
Best all round
Great service
Ordered some cichlids xl males but they didn't have any ! They contacted me day of delivery and offered the size down which were more expensive and didn't charge me ! Brilliant service and the fish came well packed and after an hour were chilled out and swimming with the gang ! Gorgeous fish would buy again !

The Tropco からの回答
Sizing problems.
The albino ruby shark I ordered was supposed to be 5cm, on arrival I find a baby 1.2-1.5 cm ruby shark which I wasn’t overly happy about and also ordered a cyrtocara Moorii dolphin which was meant to be 6-7cm which came 2cm and I’m also uncertain it’s even the right fish until it grows some more. Don’t think I’ll shop here again although they all turned up safe and sound.

The Tropco からの回答
Lovely selection of fish
Lovely selection of fish. All very healthy and expertly packaged. I've tried quite a few online fish stockist but the health and quality of the fish doesn't compare to tropco.
Bought a selection of Guppy's from…
Bought a selection of Guppy's from Tropco this week and have to say I was extremely pleased with both the quality of the fish and the protections they were afforded by the well-thought-out packaging. Heat pads were still warm and plenty of water in the bags to assure a plentiful supply of oxygen en-route for the number of fish in each bag. Definitely recommend and will buy again from Tropco.
Good
I have bought different times from them and I have had great experiences and not so good. Generally I would say for African cichlids their stock is good; I have a group of frontosas I grew from 2’ to over 6’ now; very healthy fish. The angelfish I have from them are also great and some of their colour variants are difficult to find; I got albino blue sheen and they are stunning. The bad; I wish they were more responsive to the selection of fish, I understand this is not possible with many fish; but it is quite important when you are buying Malawi, the ratios of females and males are critical as it is having an all male tank of Peacoks. I also get a bit frustrated that you can’t speak with the manager if there is a problem and the communication is by email. Having said that; the staff is really nice, they tried to help, and for instance I had an order with two panda uaru dying within a couple of hours of being delivered and I could replace them with angelfish and they gave a free delivery. There is room for improvement as there is in most things, but I feel they are a good company trying to do their best.

The Tropco からの回答
5 stars
Amazing selection, basically, everything, they know exactly what they are talking about, very friendly, very helpful, brilliant, highly recommended .

The Tropco からの回答
Absolutely first rate
Absolutely first rate! The last tropical fish purchased lasted 18 months and the plec has grown from less than an inch to 8" and is called George! This second lot was for my Dad's 80th birthday and they arrived this morning as requested, in perfect condition & he, my Dad, is chuffed to bits! Thank you once again we will purchase again!

The Tropco からの回答
Avoid at all costs updated per there response
Mixed messages, will not honour sales contracts if you complain( I let them know the fish died soon after with disease in a brand new fresh quarantine tank) will go back on previously agreed resolutions( to replace fish, to refund ones they didn’t replace, to refund those they said they’d put in next order, they cancelled. 11,000 tanks and 6 staff. Fish quarantined for 1 week then sold. Customers blamed for sick fish. Told they’ve never had issues of such with fish, the reviews refute this really shocked at the service, I’ve also had people from fish groups conform they’ve had similar issues from this shop.
I was sent emails after being told items would be replaced. That all my orders where cancelled and to shop elsewhere, I was told I was blaming them and they can’t control my water after already providing them my water tests and tank perimeters including information of how many hiding spaces and what types of heater, pump, feed. I’ve had to go trough PayPal and my bank to get my money. Back from orders I’ve not even received and have not been given a refund for items they agreed to replace on up coming orders ( they cancelled) this decision wasn’t discussed with me. I was told to email them due to the fact the “manager “ wouldn’t speak on the phone. I’m also often told they’ll speak to the manager and get back to me, tbis doesn’t get done so I have to chase up resolutions via email and call. Hence the large number of emails that I would of gladly spoken to on the phone once or twice instead of tanking up my time this way but was refused. I also got told I’d wrote this and confronted about it in an long email I received after I wrote this. Even tho it was left anonymously.

The Tropco からの回答
Received my fish
Received my fish today, excellent care from delivery driver saw him come and gently get the box containing fish out the fish were well packed and still warm fish were healthy and excellent condition asked for 1male and 3 females, beautiful speciman the male is exceptional. Well done trop co excellent communication this is the second time I have used them with excellent customer service thank you

The Tropco からの回答
I Highly recommend the trop co
Highly recommend the trop co , website is easy to use from the get go instantly recive your order conformation , I was called not even 5 minutes after I had placed my order to chose my delivery date which I was very happy about , fish arrived when they were supposed to , had a few small issues which no one Is to blame for but both Bethany and Sean when above and beyond to make sure everything was sorted , I’ll definitely be back again 10/10

The Tropco からの回答
Great service and quality livestock
I just wanted to drop some feedback around the great service/quality of livestock. From an informative website to a very polite call to arrange delivery of my shrimp. All arrived on expected day alive and healthy looking. As a real bonus i was looking to set up a red rili shrimp breeding colony and was delighted to see one of the shrimp had given birth in transit and had a bag full of tiny baby shrimp so turbo charged my timeline and gave even greater confidence on the quality of your livestock. I will certainly be using you in future for any further purchases required for my aquariums

The Tropco からの回答
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