The Tropco レビュー 

439
•
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Another amazing order I placed and as usual tropco delivered everything I ordered and in perfect health and exactly what I ordered. Thank you to all the team and can't wait for my next order to be... もっと見る

5つ星のうち5の評価

This was my first time ordering fish online, and after reading so many positive reviews of Trop Co, I decided to order two Zebra Veiltail Angelfish. I was amazed by the packaging and by how sea... もっと見る

5つ星のうち5の評価

Delivery came on the day specified and kept informed all the way ... from order to delivery time. Fish arrived safely bagged and in good health. Went through the usual procedure to acclimatise and the... もっと見る

5つ星のうち5の評価

Easily the best online shop to buy fish from. If I've ever had a problem it's dealt with more than fairly, but it's very rare to have any doas from them anyway. If there's an issue with any fish prior... もっと見る

企業情報

  1. 動物・ペット

さまざまな外部ソースから提供された情報

At the Tropco and the Carpco, we pride ourselves in offering a service that exceeds our customers expectations. Whilst in the vast majority of cases, the delivery of live fish goes seamlessly, occasionally problems can arise and it is at this time that our service comes into its own. We are always here and our help and advice is always free. Fish are our passion, not just our livelihood!


連絡先

4.6

優良

TrustScore 5段階評価の4.5

439件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(439)

過去12か月のレビュー数: 41件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent choice of stock and first…

Excellent choice of stock and first class service from order to delivery. This company genuinly cares for the welfare of their fish. I ordered a selection of tropical fish a d all arrived in great condition and have settled quickly in the tank. Highly recommend.

2021年3月12日
自発的なレビュー
5つ星のうち5の評価

Very helpful, polite and knowledgable!

I ordered some fish around 1.5 years ago, the fishes came happy and healthy, one of my fish was juvenile when delivered so myself and my partner were never sure of the sex, today I decided to ring and ask if Tropco wouldn’t mind taking a look at some pictures now the fish is adult to determine the gender.

They were very happy to help, quick and polite responses through email and certainly had no problem with taking the time to help me out.

We now no longer have a princess fish, rather a king...

Many thanks,
Lewis, Charlotte & Prince Fish

2021年2月26日
自発的なレビュー
5つ星のうち5の評価

Great Fish

Used these guys a few times now most recently for a High Grade Orange & Black Oranda. Was kept updated as delivery was postponed (for fish welfare reasons) due to the very cold weather. Oranda was a lovely colour & obviously very healthy & well looked after their end. Settled in immediately & has been a fantastic addition to the office aquarium. Would definitely recommend.

2021年2月26日
自発的なレビュー
5つ星のうち5の評価

Congo tetras

Fish are in great condition, I got 10 and asked for more males than females.....unfortunately I only recieved 1 male and 9 females.

2021年2月5日
自発的なレビュー
5つ星のうち1の評価

Stupid me didn’t use aquarium quarantine and introduce tetra diseases in my aquarium now I lost all new fishes and lot off my old fishes, am I very sad yes

Stupid me didn’t use aquarium quarantine and introduce many tetra diseases in my aquarium now I lost all new fishes and lot off my old fishes, am I very sad yes
Have bean intouch.

2021年1月29日
自発的なレビュー
The Tropco ロゴ

The Tropco からの回答

I am afraid that, as you review is anonymous, we are unable to help unless you get in touch with us.

5つ星のうち5の評価

Great! 5 Stars

Really, really good! Updated me every step of the process, shipped to me on time, and the prices were also great!

I was particularly impressed when I got a call telling me that they would replace/refund two of my fish that weren’t up to standard, meaning that they weren’t just going to give me anything like a pet shop would, but wanted to actually make sure they sent out quality fish.

Will definitely buy from again (maybe when they got more saltwater fish), all the best guys.

Rob

2021年1月29日
自発的なレビュー
5つ星のうち2の評価

The staff send out obvious sick fish

The staff send out obvious sick fish. Received a Cichlid Kribensis with a big tumour on it's tail. Previously order had white spot on tetras. Staff are stupid or don't care. It appears staff send out any fish whatever its condition and don't hold back sick fish for customer service. I suggest you avoid this company.

2021年1月29日
自発的なレビュー
The Tropco ロゴ

The Tropco からの回答

Hi, I am really saddened to read your review as our staff are not stupid and certainly do care. Unfortunately I am unable to track your order down from the information on this review. Please could you get in touch with us so that we can sort this out for you. Thank you

5つ星のうち2の評価

Good service, poor quality

The delivery and correspondence from them was great! However the fish arrived with white spot and I’ve lost 6 in total because of it. Speedy service but the quality wasn’t very good, I won’t order again.

2021年1月28日
自発的なレビュー
The Tropco ロゴ

The Tropco からの回答

I am really sorry to hear that you have received some fish with whitespot. I would very much like to sort this out with you. I believe that I have found your order and so will contact you directly now. Thanks Andy

5つ星のうち2の評価

Staff need training

They have staff that can clearly not tell the difference between fish. Ordered albino Oscar most definitely not a white more of a dirty yellow which is not what I wanted. Guppies well what a rip-off have ordered plenty mixed guppies well not mixed when you get most of the same with one different to the rest. Very last hate the way due to COVID they duck off there customers that don’t live near to visit like we just don’t matter.

Any albino should never have dark eyes as this clearly not correct

2021年1月23日
自発的なレビュー
The Tropco ロゴ

The Tropco からの回答

I am really sorry but I cannot find an order from you at the moment. If you are able to get in touch with more details, I will do my best to help.
The Albino Oscar are not necessarily white. The albino characteristics mean that they are paler than usual Oscars and have red eyes. The variety of Albino oscar determines the colour markings on it.
I am sorry if your mix of Male Guppies did not come as mixed as you would had hoped for. We do try to ensure a variety.

I am afraid I do not understand the last comment. We care about every customer, whether they are online or visiting. Please get in touch so I can address your concerns. Thank you

5つ星のうち5の評価

Amazing company

Amazing quality fish with every order all arrive alive. The staff in the office when they ring to arrange delivery are polite. Won’t order my fish any where else

2021年1月15日
自発的なレビュー
5つ星のうち5の評価

I think this company are truly amazing…

I think this company are truly amazing they go beyond with there customer service. There website is packed full information and the ordering service is amazing and even the next call back service is truly amazing to be asked for your delivery is truly great and the delivery to the packaging and the courier service is truly amazing . A specially with the currently what the country is going through. So in closing and amazing company and well recommended.

2021年1月13日
自発的なレビュー
5つ星のうち5の評価

Fantastic service

Fantastic service, fish arrived all packed and safe, with heat pads to keep the water the right temp.

4 great peacock gobys, will most definitely will be ordering again 👍😃

⭐️⭐️⭐️⭐️⭐️

2021年1月9日
自発的なレビュー
5つ星のうち1の評価

Won’t deliver to mid-Scotland

Won’t deliver to mid-Scotland ( anything a mile north of Dundee), not listed on website. Blames this on the couriers, but there are other couriers happy to deliver to the whole of Scotland. Don’t claim UK delivery on your site when you can’t supply to the top 1/3 of the country.

2021年1月8日
自発的なレビュー
The Tropco ロゴ

The Tropco からの回答

If we could deliver, we would deliver! It is the couriers that set where they can deliver to, not us!!
Unfortunately you seem to believe that we would turn down business for fun. We wouldn't. Any courier that we use has to be licensed to carry fish by law. Unfortunately, the courier company that is licensed is so busy that they cannot guarantee delivery of some live fish to certain postcodes so they, understandably, do not accept deliveries to these postcodes.

All restricted postcodes are shown under the deliveries tab on the website. This list includes DD8 postcodes. This list is given to us by the courier company. It is not a list compiled by us just so people living 1 mile north of Dundee are not able to buy fish.

5つ星のうち3の評価

Wrong size fancy goldfish

Ordered 2 fancy goldfish, black moor, (10 to 12 cm) and calico ranchu (7 to 8cm).
Got a call as soon as I ordered to confirmed the delivery date and delivered them in 3 days which I was happy with.
However when I got them my black moor was 8cm and ranchu 6cm. I told them about the black moor since it was way too small and sent them picture. They refunded £5 but at that time I didn't realise my ranchu was also smaller than what it should be.
I think they mistakenly gave me smaller size

2020年11月19日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報