Trophy Monster came through in 5-star style! I asked what I thought was the impossible - a ridiculously tight turnaround time - and somehow, they were able to create superb quality engraved awards, in... もっと見る
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A wonderful selection of trophies to choose from, very easy to order and add inscription. The cost of the items is very reasonable. My trophies arrived very well packaged and undamaged. I will highly... もっと見る
Threw an idea to Rudolf and the team and they absolutely perfected this! Not only was it perfect but the production time, shipping and packaging were superb and super fast! They have become our #1 tro... もっと見る
The trophy was impressive! Larger and more robust than expected. The sticker on the top, probably the most inexpensive part, isn’t too great as the surface underneath it mustn’t be smooth so it looks... もっと見る
企業が回答しました
企業情報
Trophy Monster について
当該企業による記述
Always evolving, Truly Personal.
With new designs every six weeks, we create trophies and medals as unique as the achievements they celebrate.
At Trophy Monster, we’re passionate about pushing the boundaries of award design. Every product is created in-house by our talented design team and manufactured with precision in our own UK facility. This hands-on approach ensures exceptional quality, rapid turnaround, and exclusive designs you won’t find anywhere else.
We produce an ever-growing range of bespoke trophies, medals and awards for schools, sports clubs, businesses, and major events across the UK and beyond. Whether it’s a one-off custom design or a large-scale order, each piece is made with care, creativity and a focus on detail.
Customer satisfaction sits at the heart of everything we do. From free engraving and easy online ordering to dedicated support and secure delivery, we aim to make every experience smooth, simple and personal.
We don’t just make trophies — we celebrate achievement, effort and pride. That’s what makes us Always Evolving, Truly Personal.
連絡先
Unit 20, Hertfordshire Business Centre, Alexander Road , AL2 1JG, St Albans, 英国
- 01727 614777
- sales@trophymonster.com
- trophymonster.com
4.7
優良
530件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always a great experience!
2026年5月11日
Trophy Monster からの回答
Thank you so much for your lovely review.
We’re really pleased to hear that you always have a great experience with us. Your continued support means a lot.
Thank you for choosing Trophy Monster — we really appreciate it.
I needed some items quickly by a…
I needed some items quickly by a certain date, Trophy Monster got the order out to me on time and the trophies were great quality and just what we wanted. Fantastic service and products.
2026年5月11日
Trophy Monster からの回答
Thank you so much for your fantastic review.
We’re really pleased we could get your order to you in time and that the trophies were exactly what you wanted.
It’s great to hear you were happy with both the service and the quality of the products.
Thank you for choosing Trophy Monster — we really appreciate your support.
Recieved exactly what I wanted and the…
Recieved exactly what I wanted and the team ws very easy to work with.
Joe
2026年5月4日
Trophy Monster からの回答
Thank you so much for your lovely review, Joe.
We’re really pleased to hear that you received exactly what you wanted and that our team were easy to work with.
Thank you for choosing Trophy Monster — we really appreciate your support.
Lovely Medals!
The 6 medals I ordered were delivered in perfect condition and I am very happy with the personalised engraving.
I would definitely use Trophy Monster again, thank you.
2026年5月2日
Absolutely fantastic service fantastic…
Absolutely fantastic service fantastic products fantastic customer service I won't look anywhere else
2026年5月1日
Beautiful awards and received very fast…
Beautiful awards and received very fast after ordered.
2026年5月5日
Trophy Monster からの回答
Thank you so much for your lovely review. We’re really pleased to hear you were happy with the awards and that they arrived quickly after ordering. We hope they were well received at your event!
Quality products
Trophy Moster sorted out my concern Jonathan is the Man .
Thank you again much appreciated🏆🏆🏆
2026年4月21日
Trophy Monster からの回答
Thank you for your feedback. We are very sorry that part of your order arrived damaged and that this caused disappointment.
As soon as you placed your order, we asked when the trophies were needed for and made sure the order was delivered before your presentation. When we were made aware that one trophy had arrived damaged, we arranged a replacement immediately and dispatched it on a Saturday morning delivery service.
We completely understand how frustrating it is when something arrives damaged, but we will always do everything we can to put any issue right as quickly as possible. We are pleased we have since been able to speak with you directly and resolve this.
Responsive and helpful
2026年5月1日
Trophy Monster からの回答
Thank you for your kind review. We’re really pleased to hear you found us responsive and helpful, and we truly appreciate you taking the time to leave your feedback.
Very happy with our purchase
Very happy with our purchase. I forgot to include the engraving but I received an email from them asking me to verify if I wanted it blank, or to respond with the text. Thank goodness they did! Trophy came within the shipping expectations and management was pleased with it.
2026年4月24日
Trophy Monster からの回答
Thank you so much for your lovely review. We’re really pleased we were able to check the engraving with you before completing the order, and it’s great to hear the trophy arrived within the expected timeframe and was well received. We really appreciate your feedback.
Great quality and well packaged delivery
2026年4月29日
Trophy Monster からの回答
Thank you for your kind review. We’re really pleased to hear you were happy with the quality of your order and that it arrived well packaged. We really appreciate your feedback.
Trophy Monster からの回答
Thank you so much for your kind review. We’re really pleased to hear you were happy with the communication, product quality and price. We truly appreciate your feedback and hope to help again in the future.
Excellent quality and service
2026年4月21日
Trophy Monster からの回答
Thank you for your lovely review. We’re really pleased to hear you were happy with both the quality and service, and we truly appreciate you taking the time to leave your feedback.
Staff were very good
Staff were very good, friendly and helpful with my queries and the product is of high quality and I will be using them again in the future
2026年4月22日
Trophy Monster からの回答
Thank you so much for your wonderful review. We’re really pleased to hear our team were friendly and helpful with your queries, and that you were happy with the quality of the product. We truly appreciate your feedback and look forward to helping you again in the future.
Trophy Monster からの回答
Thank you so much for your kind review. We’re really pleased to hear you’ve had a great experience with us every time, and we truly appreciate your continued support.
Trophy Monster からの回答
Thank you so much for your kind review. We’re really pleased to hear you were happy with the product, design and service. We truly appreciate your feedback.
Owner is rude
Owner is rude, yells at your over the phone and does not communicate effectively.
2026年4月24日
Trophy Monster からの回答
Thank you for your feedback. We are sorry you are unhappy, but we do not feel this is a fair reflection of the order or the communication.
You ordered 7 custom items and supplied one set of artwork/instructions. We sent a proof showing the items included, and this proof was approved before production. The order was then manufactured exactly as approved.
After receiving the order, you advised that you had expected each item to be different. Unfortunately, this was not included in the artwork supplied, was not shown on the approved proof, and was not raised before production.
Although the order had been produced correctly in line with the approved details, we still offered a replacement solution and assistance to help resolve the issue. Unfortunately, rather than proceeding with the resolution offered, you chose to have the items modified elsewhere.
We are sorry the situation became frustrating, but we strongly disagree with the claim that anyone was rude or shouted. We always aim to communicate clearly and professionally, and we did try to help resolve this matter despite the approved proof being followed.
The trophy was impressive but
The trophy was impressive! Larger and more robust than expected. The sticker on the top, probably the most inexpensive part, isn’t too great as the surface underneath it mustn’t be smooth so it looks bumpy / warped, and for the minimal cost, I’d have put a sticker on both sides and not just one. Most disappointing thing tho was the obscene amount of packaging that was used for this one trophy. It’ll need its own trip to the recycling centre!
2026年4月24日
Trophy Monster からの回答
Thank you for your feedback. We are really pleased to hear that you were impressed with the trophy and that it was larger and more robust than expected.
We are sorry to hear you were disappointed with the top sticker. If there is ever an issue with a finish or logo insert, we are always happy to look into it and help where we can.
Regarding the packaging, we completely understand that it can look like a lot when unpacking a large trophy. However, larger cups are unfortunately very vulnerable in transit, and over the years we have learnt that they do require substantial protective packing to arrive safely and undamaged. We use recyclable paper packaging rather than large amounts of plastic bubble wrap or polystyrene wherever possible, as we feel this is the more responsible option.
We are sorry this was disappointing, but the packaging is used to protect the trophy during courier handling and ensure it arrives in the best possible condition.
Hawick United AFC
The company, in particular Hannah Louise, were extremely helpful and kept me informed throughout the process.
Delighted with the results.
Thank you
2026年4月20日
Trophy Monster からの回答
Thank you so much for your lovely review.
We’re really pleased to hear you were delighted with the results, and Hannah will be so happy to know her help and communication made the process smooth for you.
Thank you again for choosing Trophy Monster - we really appreciate it.
Great service
Great service. Communication was top class, product arrived exactly when they said it would. Will be using again for sure
2026年4月23日
Trophy Monster からの回答
Thank you so much for your fantastic review.
We’re really pleased to hear everything arrived exactly when expected and that the communication was spot on throughout.
We really appreciate your support and look forward to helping you again next time.
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