Trophy Monster レビュー 

Trophy Monster からの回答

2026年6月18日

Thank you for your fantastic review!

We're delighted we could help with your son's end-of-season football trophies and that you were pleased with the quality of the inserts. It's great to hear the club badge helped finish them off perfectly.

We appreciate your comments regarding the lead time. As all of our products are made to order, production can take a little longer, but we're pleased you felt the quality was worth the wait.

Thank you for choosing Trophy Monster, and we hope to help again in the future.

Trophy Monster からの回答

2026年6月18日

Thank you for your review and feedback.

We're pleased to hear that everything was good. While we're sorry you felt the delivery was slower than expected, I can confirm that your order was dispatched within our advertised lead time. As all of our awards are manufactured to order, production takes 7–10 working days, and your order was dispatched on the 10th working day.

We appreciate your custom and hope to help you again in the future.

Trophy Monster からの回答

2026年6月18日

Thank you for your review!

We're delighted to hear everything was great from start to finish. We really appreciate your feedback and hope to help you again soon.

Trophy Monster からの回答

2026年6月18日

We are so pleased you were happy with our service! Thank you for the review.

Trophy Monster からの回答

2026年6月18日

Thank you so much for your continued support and for taking the time to leave such a wonderful review.

We're delighted to hear that we've been able to help with your special academic award year after year. Providing quality products, great value, and reliable service is exactly what we strive for, so it's fantastic to know we've consistently met your expectations.

We truly appreciate your loyalty and look forward to helping you again next year!

Trophy Monster からの回答

2026年6月8日 に更新

Thank you for updating your review, and we are genuinely sorry that the rosette medals were not with you in time for your event.

For clarity, our rosette medals are made to order and the advertised timescale is 7–10 working days for production, followed by delivery. Working days do not include weekends or Bank Holidays. Your order was placed on Thursday 21st May, and due to the Bank Holiday within that period, the order was dispatched on Friday 5th June, within the stated production timescale. Royal Mail then delivered on Monday 8th June, which was also within the delivery estimate.

That said, we completely understand that the order was no longer useful to you by then, and we are sorry for the disappointment caused. No required-by date was provided when the order was placed, so it was processed within our standard advertised timeframe. For time-sensitive events, we always recommend customers contact us before ordering so we can advise whether the date is achievable.

We are also sorry that the phone call did not feel helpful. Our intention was to explain the working-day timescale, not to dismiss your concerns, but we appreciate that the conversation clearly did not come across as we would have wanted.

As a gesture of goodwill, we offered a refund, which you kindly declined. We do appreciate your feedback and will take on board your suggestion about making event-date requirements clearer during the ordering process.

Kind regards,
Trophy Monster

Trophy Monster からの回答

2026年6月8日

Thank you so much for your lovely review.

We are really pleased to hear that you are happy with both our service and products. It means a lot to know that our awards help empower and celebrate your children.

Trophy Monster からの回答

2026年6月8日

Thank you for your feedback.

We are very sorry to hear that you were disappointed with the quality of the trophies you received. This is not the experience we want our customers to have, and we would really like the opportunity to look into this for you.

Please could you contact us directly with your order details and any photos of the issue, so we can review this properly and work with you towards a resolution?

Trophy Monster からの回答

2026年6月8日

Thank you so much for your review.

We’re really pleased to hear that your order arrived as expected and that the product was even better than anticipated. We always aim to offer good value, reliable service and a smooth ordering experience, so it’s great to know everything went well.

Thanks again for choosing Trophy Monster.

Trophy Monster からの回答

2026年6月8日

Thank you for your feedback.

We are very sorry that one of the trophies was supplied with the incorrect wording. Although we have checking processes in place, human errors can occasionally happen, and we always do our best to put things right as quickly as possible.

As discussed, we have already arranged a replacement engraved plate for you, which can be fitted easily in place of the incorrect one.

Please accept our apologies again for the mistake and any inconvenience caused.

Trophy Monster からの回答

2026年6月8日

Thank you so much for your lovely review.

We’re really pleased to hear that you’ve continued to use us for your medals and trophies over the last two seasons. It means a lot to know that you’re happy with the quality, value and service you’ve received.

Customer service is something we really care about, so your comments are greatly appreciated.

Thank you again for your continued support.

Trophy Monster からの回答

2026年6月8日

Thank you so much for your review.

We’re really pleased to hear that you were happy with the quality, communication and delivery time.

Thank you for choosing Trophy Monster — we really appreciate your support.

Trophy Monster からの回答

2026年6月8日 に更新

Thank you so much for your lovely review.

We’re really pleased to hear that you’re happy with your trophy and that it arrived quickly and as advertised.

Thank you for choosing Trophy Monster — we really appreciate your support.

Trophy Monster からの回答

2026年6月8日

Thank you so much for your lovely review.

We’re really pleased to hear that the ordering process, delivery time and medal quality were all perfect for your tennis team.

Thank you for choosing Trophy Monster — we really appreciate your support.

Trophy Monster からの回答

2026年6月8日

Thank you so much for your lovely review.

We’re really pleased to hear that ordering was easy and quick, and that the trophy was perfect for your end-of-year book competition.

Thank you for choosing Trophy Monster — we really appreciate your support.

Trophy Monster からの回答

2026年6月8日

Thank you so much for your review.

We’re really pleased to hear that you were happy with the service.

Thank you for choosing Trophy Monster — we really appreciate your support.

Trophy Monster からの回答

2026年6月8日

Thank you so much for your review.

We’re really pleased to hear that the ordering process was quick and easy, that your order arrived on time, and that you’re happy with the product.

Thank you for choosing Trophy Monster — we really appreciate your support.

Trophy Monster からの回答

2026年6月8日

Thank you so much for your amazing review.

We’re really pleased we could help with such a large order at short notice, and it’s fantastic to hear that you were happy with the quality, turnaround and customer service.

Thank you for choosing Trophy Monster — we really appreciate your support.

Trophy Monster からの回答

2026年6月8日

Thank you so much for your review.

We’re really pleased to hear that you were happy with the quality of the trophies and that they arrived in good time.

Thank you for choosing Trophy Monster — we really appreciate your support.

Trophy Monster からの回答

2026年6月8日

Thank you so much for your fantastic review.

We’re really pleased to hear that you were happy with both the service and the quality of the products. It’s especially lovely to know that our customer service team were quick to respond and helpful throughout.

Thank you for choosing Trophy Monster — we really appreciate your support.