Truckman レビュー 

393
•
TrustScore 5段階評価の4.5

4.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Bob Palmer cancelled appointment to get wiring done in Bristol. Proforma inv was not paid. I did rung him with the payment yet he couldn't take so he took details to ring back, yet he didn't. His... もっと見る

5つ星のうち5の評価

Truckman were so helpful from my initial call to help fix my roller shutter on my truck. A meeting was setup within a few days at the Dudley site. When I arrived I was met by Emily Robinson who was s... もっと見る

5つ星のうち5の評価

Warm welcoming from the branch manager Kane, full of information, great show room, nice to have windows from the showroom into the work floor to see your vehicle being worked on during your stay.

5つ星のうち5の評価

Emily could not have been more helpful with having my end profile changed on the Truckman roll top. Excellent showroom with endless coffee and ice creams. Dave is also on hand. The fitters did a grea... もっと見る

企業情報

  1. トラック部品提供業者
  2. ・
  3. カー アクセサリー店
  4. 自動車整備工場
  5. 自動車備品・アクセサリー専門店
  6. 自動車部品店

当該企業による記述

Truckman is the UK's largest hardtop manufacturer. For over 35 years, Truckman has been recognised as one of the UK's leading hardtop and accessory suppliers for the pickup market, catering for both leisure and commercial customers. Truckman offers over 25,000 different products, from conversions and drawer systems to hardtops, seat covers, stainless steel, hardtops, tonneaus and many more! Truckman hardtops are renowned for their robust, secure and stylish features, which is why Truckman is the chosen UK OEM Approved accessory supplier for Isuzu, Mitsubishi, Nissan, Toyota and VW. Truckman is proud to work in partnership with the National Farmers Union (NFU).


連絡先

4.3

優良

TrustScore 5段階評価の4.5

393件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

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ネガティブなレビューの 66%に回答しています

通常1カ月以内に回答

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4.3

すべてのレビュー

(393)

過去12か月のレビュー数: 24件

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5つ星のうち5の評価

Excellent product & service

I contacted Truckman customer service to ensure I purchased the correct bonnet protector and wind deflectors for my new Isuzu, the member of the team I spoke to was very knowledgeable and helpful. The products were delivered within 48hrs as promised and took less than 2 hrs to fit with easy to follow instructions

2023年8月16日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Justin,

Many thanks for your review!

We are pleased to hear you were happy with the service and products provided.

Regards
Team Truckman

5つ星のうち5の評価

Great service from Truckman from order…

Great service from Truckman from order to fitting, team were very helpful and efficient. Very pleased so far with the new canopy

2023年8月16日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi David,

Many thanks for your review!

We are pleased to hear our team could help and you were happy with the service provided.

Thanks
Jamie

5つ星のうち2の評価

ON COLLECTION THE FITTED HARDTOP HAD DAMAGE NO SOLUTION OFFERED !!!

They charged extra to fit it and the actual time was the same as it they quoted ! also it was damaged when i came to collect,
they took pictures and said they would call the next morning with a solution still nothing ....
Improve the QC
Improve customer service

2023年8月8日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Rachel

Thank you for your review.

I understand you have had a conversation with our office manager, who has arranged a solution for you.

Once everything has been resolved, if you could take a moment to update this review we would really appreciate it.

Thanks,
Truckman

5つ星のうち5の評価

Online chat with Bob

Bob was amazing. We had online chat and email exchanges. He was so helpful and did everything he could to assist me.
He even offered to step in and complete my order when one of his colleagues was not responding to emails.
I

2023年6月22日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Lynne,

Many thanks for your kind review.

Kind Regards
Truckman

5つ星のうち5の評価

Excellent service throughout

Excellent service throughout. My cargo carriers were a factory order so they took a couple of months to arrive from mainland Europe, but Truckman kept me updated and the bars arrived at ny house exactly on the day that Truckman said they would.

2023年7月21日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi James,

Many thanks for your reivew.

I am pleased to hear you were happy with the service we provided.

Kind Regards
Truckman

5つ星のうち1の評価

Ordered a ford ranger hard top, in stock with next day Delivery!!

Ordered a ford ranger hard top, in stock and next delivery great 👍🏻, how wrong this could be, they contacted us saying it was a 6 month lead time. So we upgraded to a different model due in 6 weeks, not so great but better we thought!! How wrong were we, 10 weeks later after numerous contacts were told was due in to them last Friday so would be with us this Wednesday at the latest!! No sign! Rang them yesterday (Thursday) be with you Friday ( today ) oops sorry we mean Monday…maybe…. We will see. Very poor not sure how they have so many good reviews!! I’m disappointed and I haven’t even received it yet.

2023年7月14日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Simon,

I'm really sorry for the delay to the delivery, we were let down by our couriers who were struggling to find you. We managed to point them in the right direction in the end via simple google search, they should have just called you and asked for directions from you directly rather than delaying delivery unnecessarily.

This is being investigated internally between us and them to prevent things like this from happening again going forward.

We have refunded the delivery charge, this should be in your account imminently if it hasn't already cleared.

Kind Regards
Truckman

5つ星のうち5の評価

Purchased some expensive kit including…

Purchased some expensive kit including a truckman cover and rollbar. Couldn't have wished for better service. Professional and knowledgeable, Rob couldn't be more helpful. Totally satisfied and am now looking for other goodies for the pickup.

2023年7月10日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Jon,

Thank you for your kind review.

I will pass your comments onto Robert.

Regards
Truckman

5つ星のうち1の評価

Paid for item that they didn’t have in stock, been waiting 7 weeks for it!

As per the title of my review, I ordered and paid for an Amarok bonnet guard on 23rd May. It later became apparent (after me contacting Truckman) that it wasn’t actually in stock at the time of order. Then told coming into stock on 29th June (day after I emailed again). But if not, would be the following week. Another week later I’m still waiting - for an update or delivery, I don’t mind which. Poor poor customer service, a simple apology would have helped!! If I could purchase elsewhere I would have cancelled for refund weeks ago.

2023年7月10日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Jo

Thank you for your review. I'm sorry for the delay to your order. We have emailed you directly about this and we are currently investigating as it seems to have been delivered by our courier but they haven't notified you or left the item in a noticeable place. I'm hoping to have an answer on this ASAP and we will email you back directly.

Thanks, Truckman Support

5つ星のうち5の評価

Extremely helpful and supportive when I…

Extremely helpful and supportive when I had issues with a product bought from them. Great happy to help friendly customers service.

2023年6月2日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Ian,

Many thanks for your review.

I am glad to hear we resolved your issues and hope to see you again in the future.

Kind Regards
Truckman

5つ星のうち5の評価

Excellent experience

Ordered a new rear door handle and lock for hilux truckman top for work. Called on the Thursday before a bank holiday weekend and was delivered before 9am on the Friday after being advised it might not turn up until the Tuesday after bank holiday.
Dealt with Robert McDowell the whole time and couldnt have been easier to deal with. excellent customer service and nothing was too much. Thank You and we will return

2023年4月28日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Graham,

Thank you for your kind review!

We will pass your kind comments onto Robert.

Kind Regards
Truckman

5つ星のうち1の評価

I purchased a Mountain Top Evo E…

I purchased a Mountain Top Evo E electric roll top and had it fitted by truckman July last year. My Ford ranger was only 2 months old and it came back with scratches and covered in glue. I let that go. After 2 months, the electric rolltop failed and i was told it was a known issue and they were being recalled. They offered me a replacement. I live two hours away, so that's another day lost revenue and another £50 diesel. Long story short, I got my replacement last Tuesday, 8 MONTHS LATER!!! apparently due to supply issues. No apology, no offer of compensation, just a bad attitude by the staff. AND! the new one doesn't have the LEDs in the bed, which was why I got this model in the first place. They don't give a monkeys and think this is acceptable way to run a business. Give them a wide berth!

2023年4月25日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Good afternoon Mr Hoole,

I am sorry to hear that you are disappointed with your experience. We value all our customers and strive to provide exceptional customer service.

Regarding the claim of damage to your vehicle, as you pointed out, this matter was not reported to us. This is unfortunate, as we would have conducted a full investigation into the matter and tried to resolve any issues at the time they occurred. If you have any photos that were taken before and after the original fitting, please forward them for review.

We apologise for the delay you experienced with the replacement product. However, the delay was beyond our control. Regular detailed updates were provided via our Customer Service team.
A gesture of goodwill was offered for the inconvenience, but this was declined.

The latest model Mountain Top Evo-e Roller Tonneau has been produced without the LED lights. This is a change that has been implemented by the manufacturer. Your comments regarding this alteration have been passed on, and we will provide you with any updates as soon as they become available.

Once again, please accept our sincere apologies for any inconvenience this issue may have caused.

Kind Regards,
Truckman

5つ星のうち3の評価

Ordered a hard top for a Ford Ranger

Ordered a hard top for a Ford Ranger. (I’m sure it’ll be fine when it eventually arrives and I’ll be able to review it properly). Was under the impression it would take two or three weeks.

Chased the order up and was told it takes about three months (ordered in March), as they’re manufactured in the far East (China ?), rather than in UK.

Would appreciate a more realistic delivery date and informed as such on the website.

2023年4月19日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Good Morning,

Thank you for your review.

We’ve recently seen a high volume of orders for this product. While we strive to maintain a good supply of products, sometimes this isn't always possible.

We will keep you up to date with the progress of your order.

Kind Regards
Truckman

5つ星のうち5の評価

Truckman are awesome

Third time I’ve bought from Truckman and I’ve been pleased every time.

Ordered a hardtop canopy for my Hilux and arranged a fitting at their workshop a few days later. Waited in reception area while they did the work and there’s a Starbucks a 10-15 minute walk away.

The colour matches my truck perfectly, it looks smart and the canopy works seamlessly with the central locking on the Hilux.

I did shop around at other companies and found Truckman to be competitively priced.

Big shout out to Sophie and Tim for all their help.

2023年3月23日
自発的なレビュー
5つ星のうち5の評価

Ford ranger

Very helpful on the phone when ordering and quick delivery once order was placed, delivered to a place of my choice too.
Everything ordered fitted perfectly

2023年2月4日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Richard,

Thank you for your review.

We are pleased to hear you are happy with your Wheel Arch Extension kit for your Ford Ranger.

Kind Regards
Truckman

5つ星のうち5の評価

Great company to deal with…

Great company to deal with, knowledgeable and helpful staff. Would purchase from them again.

2023年2月17日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Mark,

Thank you for your kind comments.

We look forward to seeing you again soon.

Kind Regards
Truckman

5つ星のうち5の評価

Summing up a good experience

I spoke to a number of different personnel and found them all most helpful and placing the order was simple and delivery made within the time I had been given.

2023年1月27日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Hi Gareth,

Many Thanks for your order.

We hope you're enjoying your new storage box.

Kind Regads
Truckman

5つ星のうち5の評価

Excellent top star seller

Excellent top star seller. Prompt shipping. Very professional helpline

2023年2月24日
自発的なレビュー
Truckman ロゴ

Truckman からの回答

Good Morning,

Thank you for your kind review.

We are pleased to hear you were happy with our service.

Kind Regards
Truckman

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