Bob Palmer cancelled appointment to get wiring done in Bristol. Proforma inv was not paid. I did rung him with the payment yet he couldn't take so he took details to ring back, yet he didn't. His... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Truckman were so helpful from my initial call to help fix my roller shutter on my truck. A meeting was setup within a few days at the Dudley site. When I arrived I was met by Emily Robinson who was s... もっと見る
Warm welcoming from the branch manager Kane, full of information, great show room, nice to have windows from the showroom into the work floor to see your vehicle being worked on during your stay.
Emily could not have been more helpful with having my end profile changed on the Truckman roll top. Excellent showroom with endless coffee and ice creams. Dave is also on hand. The fitters did a grea... もっと見る
企業情報
当該企業による記述
Truckman is the UK's largest hardtop manufacturer. For over 35 years, Truckman has been recognised as one of the UK's leading hardtop and accessory suppliers for the pickup market, catering for both leisure and commercial customers. Truckman offers over 25,000 different products, from conversions and drawer systems to hardtops, seat covers, stainless steel, hardtops, tonneaus and many more! Truckman hardtops are renowned for their robust, secure and stylish features, which is why Truckman is the chosen UK OEM Approved accessory supplier for Isuzu, Mitsubishi, Nissan, Toyota and VW. Truckman is proud to work in partnership with the National Farmers Union (NFU).
連絡先
Unit 14 Narrowboat Way, DY2 0EZ, Dudley, 英国
- 01384485405
- sales@truckman.co.uk
- truckman.co.uk
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 66%に回答しています
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Excellent product & service
I contacted Truckman customer service to ensure I purchased the correct bonnet protector and wind deflectors for my new Isuzu, the member of the team I spoke to was very knowledgeable and helpful. The products were delivered within 48hrs as promised and took less than 2 hrs to fit with easy to follow instructions

Truckman からの回答
Ordered bonnet guard for sons birthday…
Ordered bonnet guard for sons birthday - arrived promptly many thanks Truck Man

Truckman からの回答
Great service from Truckman from order…
Great service from Truckman from order to fitting, team were very helpful and efficient. Very pleased so far with the new canopy

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ON COLLECTION THE FITTED HARDTOP HAD DAMAGE NO SOLUTION OFFERED !!!
They charged extra to fit it and the actual time was the same as it they quoted ! also it was damaged when i came to collect,
they took pictures and said they would call the next morning with a solution still nothing ....
Improve the QC
Improve customer service

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Online chat with Bob
Bob was amazing. We had online chat and email exchanges. He was so helpful and did everything he could to assist me.
He even offered to step in and complete my order when one of his colleagues was not responding to emails.
I

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Excellent service throughout
Excellent service throughout. My cargo carriers were a factory order so they took a couple of months to arrive from mainland Europe, but Truckman kept me updated and the bars arrived at ny house exactly on the day that Truckman said they would.

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Ordered a ford ranger hard top, in stock with next day Delivery!!
Ordered a ford ranger hard top, in stock and next delivery great 👍🏻, how wrong this could be, they contacted us saying it was a 6 month lead time. So we upgraded to a different model due in 6 weeks, not so great but better we thought!! How wrong were we, 10 weeks later after numerous contacts were told was due in to them last Friday so would be with us this Wednesday at the latest!! No sign! Rang them yesterday (Thursday) be with you Friday ( today ) oops sorry we mean Monday…maybe…. We will see. Very poor not sure how they have so many good reviews!! I’m disappointed and I haven’t even received it yet.

Truckman からの回答
Great bit of kit my ARB awning
Great bit of kit my ARB awning! Will be ideal for my trip down to st Ives next week. Thanks again for prompt delivery.
Purchased some expensive kit including…
Purchased some expensive kit including a truckman cover and rollbar. Couldn't have wished for better service. Professional and knowledgeable, Rob couldn't be more helpful. Totally satisfied and am now looking for other goodies for the pickup.

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Paid for item that they didn’t have in stock, been waiting 7 weeks for it!
As per the title of my review, I ordered and paid for an Amarok bonnet guard on 23rd May. It later became apparent (after me contacting Truckman) that it wasn’t actually in stock at the time of order. Then told coming into stock on 29th June (day after I emailed again). But if not, would be the following week. Another week later I’m still waiting - for an update or delivery, I don’t mind which. Poor poor customer service, a simple apology would have helped!! If I could purchase elsewhere I would have cancelled for refund weeks ago.

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Extremely helpful and supportive when I…
Extremely helpful and supportive when I had issues with a product bought from them. Great happy to help friendly customers service.

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Excellent experience
Ordered a new rear door handle and lock for hilux truckman top for work. Called on the Thursday before a bank holiday weekend and was delivered before 9am on the Friday after being advised it might not turn up until the Tuesday after bank holiday.
Dealt with Robert McDowell the whole time and couldnt have been easier to deal with. excellent customer service and nothing was too much. Thank You and we will return

Truckman からの回答
I purchased a Mountain Top Evo E…
I purchased a Mountain Top Evo E electric roll top and had it fitted by truckman July last year. My Ford ranger was only 2 months old and it came back with scratches and covered in glue. I let that go. After 2 months, the electric rolltop failed and i was told it was a known issue and they were being recalled. They offered me a replacement. I live two hours away, so that's another day lost revenue and another £50 diesel. Long story short, I got my replacement last Tuesday, 8 MONTHS LATER!!! apparently due to supply issues. No apology, no offer of compensation, just a bad attitude by the staff. AND! the new one doesn't have the LEDs in the bed, which was why I got this model in the first place. They don't give a monkeys and think this is acceptable way to run a business. Give them a wide berth!

Truckman からの回答
I spoke to a number of members of staff…
I spoke to a number of members of staff before placing my order over the website, they were all helpful with the many questions I had. My Toyota cover looks the part and am very pleased would recommend.
Ordered a hard top for a Ford Ranger
Ordered a hard top for a Ford Ranger. (I’m sure it’ll be fine when it eventually arrives and I’ll be able to review it properly). Was under the impression it would take two or three weeks.
Chased the order up and was told it takes about three months (ordered in March), as they’re manufactured in the far East (China ?), rather than in UK.
Would appreciate a more realistic delivery date and informed as such on the website.

Truckman からの回答
Truckman are awesome
Third time I’ve bought from Truckman and I’ve been pleased every time.
Ordered a hardtop canopy for my Hilux and arranged a fitting at their workshop a few days later. Waited in reception area while they did the work and there’s a Starbucks a 10-15 minute walk away.
The colour matches my truck perfectly, it looks smart and the canopy works seamlessly with the central locking on the Hilux.
I did shop around at other companies and found Truckman to be competitively priced.
Big shout out to Sophie and Tim for all their help.
Ford ranger
Very helpful on the phone when ordering and quick delivery once order was placed, delivered to a place of my choice too.
Everything ordered fitted perfectly

Truckman からの回答
Great company to deal with…
Great company to deal with, knowledgeable and helpful staff. Would purchase from them again.

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Summing up a good experience
I spoke to a number of different personnel and found them all most helpful and placing the order was simple and delivery made within the time I had been given.

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Excellent top star seller
Excellent top star seller. Prompt shipping. Very professional helpline

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