Truss Professional UK レビュー 

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2023年11月16日

Dear Jurgita, thanks for your reply and we are also happy with proactive customers like you. We wish you all the best and success. Thanks for the business!

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2023年11月16日

Thank you Dear Kamala for your reply. Stay tuned on our website for news. Have a great day!

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2023年11月16日

Dear Steve, thanks for your review and have a great day! Please stay tuned on our website for news.

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2023年11月16日

Dear Katie, thanks for your reply and remember we are always here for you! It was a pleasure to serve you

Truss Professional UK からの回答

2023年5月8日

Dear Jurgita,

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our products have met your expectations and that they work great for both your clients and yourself.

Your kind words regarding our communication and customer service mean a lot to us as we strive to provide the best possible experience for our customers. We are delighted to hear that we have succeeded in doing so for you.

Thank you for recommending our products, and we appreciate your continued support. If you have any questions or concerns, please do not hesitate to reach out to us.

Best regards,
Hannah from Truss UK

Truss Professional UK からの回答

2023年5月8日

Dear Olga,

Thank you for bringing this matter to our attention, and please accept our sincere apologies for any inconvenience caused. We understand that receiving a confirmation email is essential, and we apologize for any frustration this may have caused.

Rest assured that we are committed to resolving this issue for you as soon as possible. Our response time is typically within 24 hours, and we will do everything we can to provide you with a prompt resolution.

Please note that the pending transactions on your bank account may be due to our order confirmation process. But we are happy to investigate this further if you experiencing this again in the future.

Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
Truss Professional UK

Truss Professional UK からの回答

2023年4月27日

Thank you very much for your positive feedback and for recommending our products! We are glad to hear that you are satisfied with the products we offer. We strive to provide the best quality products and excellent customer service to all of our valued customers. If you have any further feedback or suggestions, please don't hesitate to let us know. Thank you again for your recommendation, and we look forward to serving you in the future.

Hannah from Truss UK

Truss Professional UK からの回答

2023年4月7日

Dear Sica,

Thank you for sharing your enthusiasm about Truss products! It sounds like you have had a wonderful experience. It's great to hear that you've found a brand that you truly love and trust. Your passion for Truss products is evident, and it's wonderful when we find a brand that resonates with us on such a deep level. Keep enjoying our products and continue to share your positive experiences with us. Thank you for sharing your feedback!

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2022年10月31日

Dear Muhammad, thank you so much for taking the time to leave us this amazing review. We hope to see you again soon! Hannah from Truss UK

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2022年10月20日

Thanks so much Ivette for sharing your experience with us. We hope to see you again soon. Hannah from Truss UK

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2022年7月18日

Dear Sue thank you for your stunning review. Kind regards and best wishes from Hannah and the team from Truss Professional UK

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2022年7月12日

Thank you Wiktoria for leaving us this amazing feedback, it's very much appreciated. Hannah and the team from Truss Professional UK.

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2022年7月6日

Thanks so much, Ana Turner for sharing your experience with us. We hope to see you again soon :) from Hannah Truss UK

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2022年5月18日

Thank you Kayah for leaving us this amazing feedback, it's very much appreciated. Hannah and the team from Truss Professional UK

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2022年5月10日

Thank you Christina. Regards, Hannah from Truss UK

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2022年2月28日

Thanks so much Alu for sharing your experience with us. We hope to see you again soon. Hannah from Truss UK

Truss Professional UK からの回答

2022年2月16日

Hello Maca thank you for leaving us a one star review. Your order was submitted at 1.34 am on Thursday morning, 10th February the order was filled on Friday, but was posted second class signed for on Monday. Your product was delivered today. Your product was sent standard delivery which you chose. You had the choice to opt for first class signed for which is faster but you chose standard which is 3 to 5 working days. We EXPLICITLY state the delivery times on our website. You were provided with the tracking number WD000149015GB on Tuesday and this was sent to your email which you registered with us. Once the product is posted we have no control how long it will take to get to you. All we can do is to follow the Royal Mail guidelines. If you are dissatisfied with the length of time it takes to get product to you, I suggest you either choose a faster delivery option and if you wish to leave negative feedback can I kindly suggest you do this for the Royal Mail and not Truss Professional UK, with thanks Dr Stuart Kewley Chief Strategy Officer Truss Professional UK Ltd.

Truss Professional UK からの回答

2022年2月11日

Dear Evelina thank you very much for the two star review you left. The price of your order was £46.80 the cost of shipping your order was £16.85. The total cost of your order £63.65. The extra cost will have been tax at 23 per cent making your order total £78.30. On our website we very clearly state that tax may be applied to orders that are from outside the UK. Moreover the shipping costs we clearly stated before you purchased the order. We hope to launch Truss in Ireland in the future which will make the shipping cost less and there will be no tax. Alternatively you can purchase the product from our distributors within the EU when no tax will be applied. Kind regards Hannah

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2022年2月9日

Dear Tatiana thank you for your review relating to your claim that you did not receive the products you ordered from Truss Professional UK. You placed your order at 6 pm on 11th of January 2022. Your order was shipped on 13th of January, and on the 14th of January we emailed you with the tracking information. All our orders are shipped royal mail second class signed for. The order is now in the hands of the courier, Royal mail. On the 20th of January you left negative feedback stating that you did not receive your order which was delivered to you on the 22nd of January. May we apologise for the delay in getting the product to you. Please be advised, however, that the delay was with the courier and not with Truss Professional UK. Providing excellent customer service is very important to us as Truss Professional UK. As a gesture of our good will we will be sending you a little present from Truss which we hope will make up for the experience you had. Kind regards Hannah and the team at Truss Professional UK.