HealRay レビュー 

HealRay からの回答

2026年4月16日

Hi Aitor! Thank you so much for sharing this!

We’re really happy to hear you’re noticing such positive changes and feeling a difference after two months of use. Your consistency is great, and we truly appreciate your support. We’re here anytime you need us 💛

HealRay からの回答

2026年4月16日

Hi Alena, Thanks for your question—this is a good one.

In general, dental crowns are typically compatible with red light therapy devices like Healray. The light works on the gums and surrounding soft tissue, not the crown material itself, so it should not damage or affect your crowns.

That said, since your situation is specific, we recommend being a bit cautious at first:

-Start with shorter sessions to see how your gums feel
-Use it gently without pressing the device too firmly against the crown area
-Stop and consult your dentist if you notice any discomfort

HealRay からの回答

2026年4月16日

Hi Karen, Thank you so much for your lovely feedback! We’re really happy to hear that you’re enjoying the device and that it feels easy and comfortable to use.

We appreciate your trust and recommendation, and we’re always here if you need anything 💛

HealRay からの回答

2026年4月10日

Hi Lisa,

Thank you for bringing this up, and we’re sorry for the confusion.

To clarify, the six-pack Gum Care Gel is priced at $119.82 USD. Since your payment was made in Australian dollars, the final amount you see depends on PayPal’s exchange rate at the time of the transaction, which can differ from standard market rates. In some cases, PayPal may also include conversion or processing fees, which can increase the total amount reflected in AUD.

Based on recent exchange rates, $119.82 USD can convert to approximately $170–$190 AUD, so the amount charged falls within the expected converted range.

However, we understand this may not have been clearly communicated during checkout, and we sincerely apologize for any confusion this has caused.

We understand this wasn’t clearly communicated and apologize for the concern. We’ll also respond to your PayPal dispute to help resolve this as quickly as possible.

Please feel free to reach out if you have any questions—we’re here to help.

-Jusmine

HealRay からの回答

2026年4月9日

Hi, David! Thanks so much for sharing your experience! We’re sorry about the initial issue, but glad it was sorted quickly. It’s great to hear your dentist has seen such positive changes—even if they’re not always easy to notice yourself. Your consistency is clearly paying off—keep it up, and thanks again for trusting Healray! 😊

HealRay からの回答

2026年4月9日

Hi, we understand how concerning this must feel.

First, we want to reassure you that HealRay red light therapy does not cause periodontitis or elevated MMP-8 levels. These are signs of an underlying gum condition that typically develops over time, often before symptoms become noticeable.

As a dentist, I’d explain that periodontitis is commonly influenced by things like long-term plaque and tartar buildup, bacteria below the gumline, genetics, immune response, smoking, stress, systemic health conditions (like diabetes), and even past gaps in oral care. Sometimes it progresses quietly, without obvious symptoms, until it reaches a more advanced stage.

In fact, improving your routine and diet are very positive steps. However, at Stage 2–3 periodontitis, professional treatment is essential—this may include deep cleaning (scaling and root planing), possible medications, and close monitoring by your dentist or a periodontist.

Using supportive tools like HealRay can be part of a good home care routine, but they don’t replace clinical treatment when gum disease is already present.

My advice: please see your dentist or a periodontist as soon as possible so this can be properly managed. The good news is that with the right care and consistency, this condition can absolutely be controlled.

We’re here to support you—feel free to reach out anytime.

Best,
Canlas,DMD

HealRay からの回答

2026年3月31日

Hi there! We're so happy it works for you! :) thank you for sending us your feedback

HealRay からの回答

2026年3月29日

Hi, Ewa!
Thank you so much for sharing your experience!

We’re really happy to hear that you noticed improvements so quickly and that your gums are feeling better. Your feedback means a lot to us, and we truly appreciate your support. 😊

HealRay からの回答

2026年3月29日

Hi Elsa, we sincerely apologize for your experience. While some issues during delivery can occasionally be beyond our control, we take full responsibility and are committed to improving our service moving forward. Please rest assured that in cases of failed deliveries, we always ensure our customers receive a refund. Thank you for your understanding.

HealRay からの回答

2026年3月21日

Thank you so much for your kind words!
We really appreciate your feedback and look forward to supporting you whenever you need.

HealRay からの回答

2026年2月27日

Thank you so much for your kind words! We’re thrilled to hear that Lucy was able to assist you and that you’re enjoying your HealRay product.

We really appreciate your feedback and look forward to supporting you whenever you need.

HealRay からの回答

2026年2月27日

Hey Tiara,

We’re very sorry for the frustration this situation has caused. Please be assured that your order has been refunded on our end.

If you still do not see the funds in your account, we recommend contacting your bank or payment provider to confirm the transaction. You may also file a dispute with them if necessary, as they can trace and release the funds directly.

We truly apologize for any inconvenience and are happy to provide any details needed to assist with the dispute process.

HealRay からの回答

2026年2月20日

Thank you for your kind feedback! We’re glad to hear our team was able to assist you quickly and make the replacement process smooth. We truly appreciate your support and are always here if you need anything further.

HealRay からの回答

2026年2月20日

Thank you for sharing your experience! We’re delighted to hear that you noticed positive results so quickly and that the product has been helpful for you. We truly appreciate your trust in HealRay and look forward to supporting you on your continued wellness journey.

HealRay からの回答

2026年2月20日

Thank you so much for your wonderful feedback! We’re glad we could assist with your charger replacement and expedite the delivery for you. Your support and future recommendations truly mean a lot to us — we’re always here if you need anything.

HealRay からの回答

2026年2月20日

Thank you for sharing your experience. We’re glad to hear your order arrived quickly and that our team was able to resolve the issue promptly with a replacement. Providing responsive and hassle-free support is very important to us, and we truly appreciate your feedback.

HealRay からの回答

2026年2月18日

Thank you so much for taking the time to share your experience — it truly means a lot to us.

We’re glad our support team, especially Lucy and Sara, were able to assist you quickly and make the replacement process smooth. While it’s never ideal for a device to stop working, we stand behind our products and always aim to make things right as fast as possible.

It’s even more rewarding to hear that you’ve seen positive results with your gums — that’s exactly why we do what we do. Thank you for your trust and for being part of the HealRay community. If you ever need anything, we’re always here to help.

HealRay からの回答

2026年2月18日

Thank you so much for your kind words and encouragement. 🙏

You’re absolutely right—healing takes time, and consistency is key. We designed our products to support your oral health naturally and effectively, and it means a lot to hear that message resonated with you.

We truly appreciate your trust and support. If you ever have questions or need guidance along the way, our team is always here to help.

HealRay からの回答

2026年2月11日

Thank you so much for sharing this — we’re truly happy to hear you’re noticing improvement, especially after struggling for so long.

Dry mouth can be incredibly frustrating, so it means a lot that you gave HealRay a try and are seeing positive changes after just a few weeks. Consistency really does make a difference.

We appreciate your trust and are here if you ever need anything. 💙