Keep  レビュー 147

TrustScore 5段階評価の3

3.0

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Absolute bait and switch. I signed up for Keep because it was advertised as a no-fee business card. Out of nowhere, they hit my account for $83.99 for a 'subscription' I never agreed to. To make mat... もっと見る

5つ星のうち1の評価

After over 15 months as a client, they have introduced their Premium blablabla service for 19,99 per week. (+$1,000 per year) to access the credit - no opt-out option. This cost is more than expensi... もっと見る

5つ星のうち1の評価

Mandatory $19.99/week fee now, after being marketed and sold to me as a free card. Their revenue should come from transaction fees, not account fees. Sure this is a small price to pay as a business... もっと見る

5つ星のうち5の評価

Keep has been a game-changer for our business. Their team is incredibly supportive, responsive, and truly committed to helping us succeed. From day one, they’ve worked closely with us to understand... もっと見る

企業が回答しました

企業情報

  1. 代替金融サービス

当該企業による記述

Keep offers a corporate credit card for Canadian businesses, featuring higher credit limits and up to 4x rewards on transactions, all powered by the Mastercard network. The card also includes additional features such as unlimited virtual cards, employee accounts, and online expense dashboard.


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3.0

まあまあ

TrustScore 5段階評価の3

147件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 53%に回答しています

通常1カ月以上経ってから回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち5の評価

Try Keep Grew my business 4x

Try Keep Grew my business 4x. The bank was incredibly hard to deal with and even with consistant revenue they wouldn;t increase my card limits. Try Keep was able to give me higher limits and funding which helped me afford a trade-show. the trade show grew my business 4x. Thanks try Keep. Great Experience..

My account manager Amanda is also amazing to deal with!

2025年2月21日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Thank you for sharing your experience! We’re so glad that Keep was able to provide the higher limits and funding you needed to grow your business. It’s incredible to hear that the trade show had such a positive impact!

If you ever need any assistance, please don’t hesitate to reach out at support@trykeep.com. We’re always happy to help!

5つ星のうち5の評価

Quick and great service

Quick and great service

Though it can be slightly difficult to find how to get in to contact with the Keep team, once I had that info and knew you had to email of them, they sorted everything out for us within 2 days.

2025年2月13日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Thank you for your feedback! We’re glad to hear that once you contacted us, our team was able to resolve everything quickly. We appreciate your insight and are always looking for ways to improve accessibility.

If you ever need assistance in the future, please feel free to reach out at support@trykeep.com. We’re happy to help!

5つ星のうち4の評価

Good Customer Service, Room For Improvement

We recently encountered an issue with our Keep credit card not working and reached out to customer service. Their team was very helpful and resolved the issue efficiently. However, we believe there are a few areas for improvement to enhance the overall experience.

Firstly, Keep should consider developing a mobile app for seamless account management and adding a dedicated phone line for quicker customer support. Additionally, introducing a loyalty program would be a great way to add value for cardholders. A partnership with an airline to allow customers to collect points or miles would be a fantastic incentive. For example, BRIM Financial has a co-branded credit card with Flying Blue (Air France/KLM), NEO partners with Cathay Pacific, and RBC offers partnerships with British Airways and WestJet, along with a flexible points system for transferring to different airlines.

One major gap in the Canadian credit card market is the absence of any bank partnerships with American airlines. Meanwhile, in the U.S., many banks offer co-branded credit cards with Air Canada and Aeroplan, giving travelers more options. If Keep were to introduce a partnership with an American airline, it would be a game-changer for frequent travelers and set them apart from competitors.

Since this is a business credit card, another key feature Keep should consider is offering some form of lounge access for cardholders. Many other business credit cards provide perks like Priority Pass membership or access to select airline lounges, making business travel more comfortable and convenient. Adding this benefit would greatly enhance the value proposition for professionals who frequently travel for work.

Thinking outside the box and offering these types of rewards could make Keep a more competitive and attractive option for customers. Overall, great service, but there's definitely room for innovation and growth!

2025年2月19日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Thank you for your detailed feedback! We’re glad to hear that our customer service team was able to resolve your issue efficiently. We truly appreciate your insights and suggestions on ways to enhance the Keep experience. Innovation and customer value are at the core of what we do, and we’re always looking for ways to improve.

If you have any further feedback or need assistance, please don’t hesitate to reach out at support@trykeep.com. We’re happy to help!

5つ星のうち1の評価

I would definitely not recommend this…

I would definitely not recommend this company for any business owners. Their customer service is terrible, only email support, no phone calls. You will get on-boarding’s texts and emails from a bunch of different people, when you ask them questions they don’t respond. I borrowed about 5000 total since mid December and will be paying over $800 is NsF fees and interest charges with the full balance paid by Feb 13 ! They are not transparent on any of their business and interest fees, their site Interface is very terrible for 2025 , but still not as bad as their support. Stay away from this company and just get a credit card with a real bank. These 2 months was probably the biggest headache I’ve ever had with a company from not knowing what days money is being pulled to people not answering emails promptly or texts at all. When you ask to call to speak about ur account they just ignore you and don’t have a number . I also see the last 5 reviews all 1 stars with similar experiences, this company is nothing short of a fraud .. Stay away absolutely terrible experience, it should be illegal to conduct this kind of business without a proper support phone number

2024年12月11日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi Andre,
We’re really sorry to hear that your experience with Keep wasn’t what you expected. We truly appreciate your feedback and would love the opportunity to clarify a few points.

We do offer customer support by email, as well as by phone during business hours. You can also reach us through the help widget in your Keep dashboard for quick assistance. We always aim to provide clear communication and are happy to review any missed messages if you didn’t receive a response as expected.

Regarding fees, we are committed to transparency—all fees, and repayment schedules are available in your Keep dashboard at all times. We understand that unexpected charges can be frustrating, and we’d be happy to go over your account details to ensure everything is clear.

If you still have concerns or need further clarification, we’d love to assist. Please reach out to us at support@trykeep.com, and our team will be happy to review your case.

5つ星のうち1の評価

worst credit card company in the world

worst credit card company in the world. they closed my company accounts without any explanation. do not recommend.

2025年2月7日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi Johny,

At Keep, we regularly review accounts based on our risk criteria to ensure we’re providing a secure and reliable financial service for all our customers. These reviews help us maintain a safe and responsible platform.

Whenever an account is closed, we always notify the business directly with relevant details. We completely understand that this can be frustrating, and we’re happy to answer any questions you might have.

If you’d like more clarification or need any assistance, please don’t hesitate to reach out to us at support@trykeep.com—we’re here to help!

5つ星のうち1の評価

Waste of time total scam

As a company of 2 years with perfect records no defaults no over drawn credit cards nothing with over half a million a year revenue we were denied and told not good enough absolutely blown away “when the banks say no we say yes” is totally false do not give this company your information not worth it

2025年1月30日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi Scott,
Thanks for sharing your experience with us—we totally understand how disappointing it can be to get declined, especially when your business has a strong financial track record.

At Keep, we do our best to support as many businesses as possible, but our approval process considers multiple factors, and our criteria may be different from traditional banks. Our main goal is to provide responsible lending while keeping our platform secure and sustainable.

We’d love to take another look at your application and provide any insights we can. Feel free to reach out to us at support@trykeep.com—we’re happy to help!

5つ星のうち1の評価

I don’t feel this is a legit credit…

I don’t feel this is a legit credit company. They refuse to send me statements for my accounting and during the repayment process, everytime I asked them to clear the balances they never would. They would tell me they would take payment and then my regular payment would come out. They were always asking me for banking info and would have to “reinstate” the card when they received them. They would turn this card on and off to their conscience even when I had almost full balance. Worst card ever for a business and do not trust their practices. I plan to report them to my government regarding unfair practices and ethics. My balances and bills were always on time since they set then up as a weekly balance payment and not once did i have issues with no payments. They had no reasoning and nothing but excuses why they would turn my card off. They have me a 3000 limit and when i asked them to take the last $269 payment they waited till the payment date to take more interest from me. They didnt allow me to make extra payments on the portal online at all which made clearing balances and aging myself interest not transparent and difficult

2024年3月31日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi Krista,
We really appreciate you bringing this to our attention! Just to clarify, your statements are always available for download anytime from your Keep dashboard. If you ever need help accessing them, our support team is more than happy to assist.

Regarding payments and card status, we may temporarily deactivate cards when there’s a failed payment to help prevent overspending. We know how important uninterrupted access is for running a business, and we always aim to make things as smooth as possible while ensuring responsible account management.

If you have any specific concerns, just send us an email at support@trykeep.com—we’d love to help!

5つ星のうち1の評価

They promised high cards higher…

They promised high cards higher cashback to you if you will used keep credit cards It’s looks like scammers ask connecting your Bank account using phishing to get your information. After my application someone steal my mobile plan account and buy new 2 IPhone 16 promax …

2024年12月6日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi Harbi,

We take concerns like this very seriously, so we really appreciate you reaching out. First and foremost—Keep is a legitimate financial institution, and we’re fully transparent about our cashback rewards and credit options. You can always find these details in your dashboard and on our website.

As part of our underwriting process, we do request banking information (just like other financial institutions) to responsibly assess eligibility. That said, we don’t request information or have access to mobile plan accounts, so we’d love to understand more about what happened. If your Keep card was ever compromised, please reach out to us at support@trykeep.com—our team is here to help.

5つ星のうち1の評価

This place is a joke

This place is a joke! As some others have stated..it started out good had an acct manager for 1 or 2 weeks and was approved for 18k initially and after 1 month they increased our limit to 22k, but quickly customer service was non existent and then threatened to put a lien on my business. Their fees for everything are ridiculous even to withdraw the funds you pay for the 1 day quick option and it still takes 3 days. Was late on our 2nd month payment do to a vender bouncing a cheque on us and within 1 business day they were emailing us threatening to put a lien on the business. They said we had 48 hrs to respond and we did within 24hrs but by that time they were already trying to pull the money a second time on the 3rd business day after the original missed payment. They charged us $200 in nsf fees as well as the bank side $90 for two nsf fees. They stated we can pay the delinquent payment and they would unblock our card which we did a couple days later and now they refuse to unblock our card and are requesting all money to be paid back less then 2.5 months after we borrowed it and only after one barely late payment that was out of our control. Absolute joke cant get ahold of anybody on the phone and after numerous emails asking for a human being to call us they refuse to as they say they want to keep everything in writing but funny thing is initially someone did call us when the 2nd payment didn't go through and agreed over the phone to refund us the nsf fee for the 2nd attempt because the guy on the phone said they didn't give us enough time to respond to the first email. But now they wont call us back and refuse to honor that. Do not use these guys because they seem great but one little problem and they will use whatever they can to the fullest extent to take you to the cleaners.

2024年12月14日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi,

We appreciate you taking the time to share your feedback. Our goal is always to provide a smooth and transparent financial experience for businesses, and we regret that we didn’t meet your expectations.

To clarify, we take repayment timelines seriously to ensure we can continue offering flexible credit to businesses. If a payment is missed, we do send reminders and follow-up notices before taking any further action. We understand that unexpected situations can arise, and we always encourage customers to reach out as soon as possible so we can explore possible solutions.

Regarding customer support, we do offer phone support during business hours, and you can also reach us directly through the help widget in your Keep dashboard. While we aim to keep most communication in writing for transparency, we’re happy to assist however we can. If there are any outstanding concerns about your account, please reach out to us at support@trykeep.com, and our team will be happy to review everything with you.

We appreciate your business and truly want to help make things right. Looking forward to assisting you!

5つ星のうち1の評価

ZERO Stars - Bad Faith/ Fraudulent/ Scams

It's unfortunate you cannot give ZERO stars! STAY AWAY from this company/ organization. Mastercard needs to review and audit their financial operations and their platform. They operate in bad faith, we had an issue with our business account to which we provided secondary banking so that they could debit that account. After several failed attempts on their end WE OFFERED to pay with a wire transfer since they're unable to debit the account. After paying more than owing to ensure no delinquency, they still to this day debit money from our account. They further threatened to put a lien on the business. THIS COMPANY IS A SCAM AND WILL DO ANYTHING TO STEAL YOUR BUSINESS LITERALLY! I have e-mails, wire transfer records and conversations ALL RECORDED and ready for further investigation by financial authorities.

2024年11月21日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi Ronni,
We’re sorry to hear about your experience, and we appreciate you bringing this to our attention.

To clarify, Keep does not engage in unauthorized debits or unfair business practices. Payments are processed based on the agreed-upon repayment terms, and any outstanding balance is reflected in your Keep dashboard. If there were any payment processing issues or miscommunications regarding your account, we would be happy to investigate and provide clarity.

Please reach out to our team at support@trykeep.com so we can review your case in detail and provide any necessary corrections.

We appreciate your feedback and the opportunity to resolve this with you.

5つ星のうち2の評価

The first few weeks

The first few weeks, they are the ones calling you. I was even assigned an accounts manager which I thought was a good thing. When I tried to reach out to the accounts manager to move credit from the credit account to the capital, she won’t call you back. Left several messages with both Maria and Alejandra, no response from both of them!!

Very poor customer service. I will not recommend them for anything.

2024年12月2日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi Eghosa,

We’re really sorry to hear about your experience and appreciate you sharing your feedback. Providing responsive and reliable customer support is a priority for us, and we sincerely regret that you had trouble reaching your account manager.

We’d love to look into this further and ensure you get the assistance you need. Our team is available via phone during business hours, through the help widget in your Keep dashboard, or by email at support@trykeep.com. If you reach out, we’ll be happy to review your request and make sure it’s addressed properly.

We truly appreciate your business and hope to have the opportunity to improve your experience with Keep.

5つ星のうち5の評価

I was approached with a warm welcome

I was approached with a warm welcome . I had been in between service calls so the team made the onboarding short and sweet . I was assigned a manager to assist with any questions regarding my new card instantly. This will be my first month with keep and so far it has been very useful to help balance out my months expenses. I run a plumbing company here in Canada and its nice to skip the line ups at the payment processing desk in the mornings . Keep has helped me save time in the mornings at the suppliers .

2024年12月2日
自発的なレビュー
5つ星のうち1の評価

A joke. Maybe even a scam

Applied for their card online.
Act 1)
I was just trying to open a card account with Keep. When I got into a very strange situation

I am confused about this Flinks thing. Looks like a scam to get access to my bank account.

I was told by my Big6 bank that all my account warranties would be null and void in case I provide my bank account password to anyone.

Is there any endorsement on the my Bank website that I can use Flink? I didn't see any.

I saw Keep loading MyBank login in an iFrame but the iFrame is not coming from MyBank but from one of 3rd party services, and the login/password is being passed into Keep/Flinks API endpoints not in MyBank.

So it seems kind of fishy. If not an outright scam.
If I do OAuth with Google or Facebook - I don't put my google password into a form controlled by 3rd party, rather I put it into a form controlled directly by the Identity Provider (e.g. Google) not by Service Provider, right? This technology is from 2008. But Flink-Keep cannot do this in 2024.

When I sign into CRA through my bank I also enter my password into my bank's form not into 3rd parties.

So everyone who put their bank credentials into Keep/Flinks - go and talk to your bank and then change your account password. Right now Keep/Flinks has direct access to your bank account, so it's kind of compromised.

Act 2) The Keep support team was very helpful and requested my 6 months bank statements.

Not asked about Business CC accounts, not asked about FX transactions on my bank acc that usually puzzled everyone. Not questions asked.

And then they say I'm not good. Even for $400 card lol.
Why? They cannot say - there's a KYC process which they do (great thing for sure).

My business has tens of thousands in Credit Cards and LOCs given by a big Bank with Bankers in it.

And a company which claims to be "All-in-One Banking for Any Business" says I'm a poor lad not worth their mighty card at all. Without asking ANY material questions.

2024年10月8日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi Kostiantyn,

We appreciate you taking the time to share your feedback and understand that the security of your financial information is extremely important. We want to assure you that Keep takes data protection and security very seriously.

To clarify, Flinks is a trusted financial data provider that helps businesses securely connect their bank accounts for verification, similar to other fintech companies. Flinks facilitates a secure connection directly with your bank. However, we understand your concerns, and we always offer an alternative: customers can provide bank statements manually for verification instead.

Regarding your application decision, we evaluate multiple factors beyond just account balances, including transaction patterns and overall financial health. We recognize that this can be frustrating, especially when you have an established financial history, and we’re happy to provide more insight if you’d like to reach out.

If you have any further questions or would like to discuss your application in more detail, please don’t hesitate to contact us at support@trykeep.com. We truly appreciate your interest in Keep and your feedback!

5つ星のうち1の評価

Read the other reviews as sometimes 5-star reviews are paid.

Please think numerous times before opening an account with them. I have only been with them less than 6 months and it has been a headache. The supposed account manager is only active for the first few weeks and after that you can't reach them. Also their call support is a complete bs as you will be always rerouted back to the main menu or to their voicemail. I'm about to pay off everything as their interest and terms are more expensive ad they wouldn't let you pay it off without paying the penalty... they will delay your payment so they can charge you again as their email support is also a complete bs. Also, you have to be vigilant as the credit amount available sometimes do not match the actual credit available vs your credit limit.. I had to contact them about this as I've noticed a discrepancy. It is still better to use a credit card than having to deal with stress with them everyday as no one is prioritizing you. Such a shame and a disappointment. Never again.

2024年11月12日
自発的なレビュー
5つ星のうち5の評価

A Game-Changer in Digital Banking

At first, I was skeptical about stepping into the new era of digital banking with the Keep MasterCard. Traditional banking has always been the norm, and I had my doubts about whether a fully digital financial service could truly deliver the reliability and ease of use that most businesses and individuals depend on.

However, my initial experience with Keep MasterCard quickly turned those doubts into confidence. The setup process was refreshingly smooth and easy, providing an onboarding experience far more advanced than traditional banking. Activating the account was remarkably quick; within just 24 hours, I was all set, and the virtual card was ready to use immediately.

The convenience and efficiency of Keep MasterCard have proven to be true assets, bridging traditional financial expectations with the speed and flexibility of digital services.

2024年10月2日
自発的なレビュー
5つ星のうち1の評価

Keep cards are easy to get and…

Keep cards are easy to get and initially seem great. Then when you pay off balance early to continue using, the money won’t apply to account.

2024年10月22日
自発的なレビュー
Keep  ロゴ

Keep からの回答

Hi Gary - we're so sorry to hear that your experience was not according to your expectations.

I want to assure you that early repayment of balances do apply to your account and we are determined to look into this issue for you and understand where the problem appears to be.

If you send us a message at support@trykeep.com and reference this review, we'll begin investigating this matter.

Thank you for your feedback!

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