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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

This is a re-review as my first review was rejected. As of today, I have ordered from SmartBite 6 times and pending today and tomorrow +2 times. My company is ~ 80Pax and has been us... もっと見る

企業が回答しました

5つ星のうち4の評価

Ordering process is simple and quick. However, delivery time sometimes is delayed which knocks off 2 stars from it.

5つ星のうち2の評価

Food are not worth the prices, doesn't mean the food are not good but the prices are not worth the portions. Every week the vendors are the same and if there are different vendor(s), have to battle up... もっと見る

企業情報

  1. オンライン食品注文サービス
  2. ・
  3. オンライン市場
  4. ビジネス ギフト提供業者
  5. 仕出し飲食料品の提供業者

当該企業による記述

SmartBite is a corporate food solution provider operating in Southeast Asia. Companies and business professionals can order from over 1,000 merchants and have 24/7 customer support ready to work for the best experience. SmartBite can help your company to build food programs that work (including corporate gifts)! You can attract more talent and increase your team retention and productivity. SmartBite solutions cover: - Business meetings - Daily meals - Employee benefits - Corporate gifts - Overtime meals SmartBite works with the best prices policies with their merchants, and we continuously work to help our merchants successfully provide a great experience to business customers.


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

20件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

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3.8

すべてのレビュー

(20)

過去12か月のレビュー数: 18件

レビューを書く
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5つ星のうち2の評価

Food are not worth the prices

Food are not worth the prices, doesn't mean the food are not good but the prices are not worth the portions. Every week the vendors are the same and if there are different vendor(s), have to battle up to be the lucky ones. Sometimes the food ordered comes with broken container or tasted/smells off, but when make report to SmartBite, we don't get refunded despite of providing the proof.

2026年10月1日
5つ星のうち3の評価

Timely food delivery

Timely food delivery

We are getting ordered food on time, limited choices available from restaurant menu. Idea is nice, also good that you can top up and order more pricy options, however drinks are usually unreasonably expensive, not possible to top up below one dollar

2026年3月3日
自発的なレビュー
5つ星のうち5の評価

Healthy, Convenient & Worth It!

I’ve been ordering from SmartBite for some time now and I’m really happy with the quality. The meals are well-balanced, portion sizes are satisfying, and the ingredients taste fresh.
I also appreciate that the meals are not too oily or overly salty. Overall, a great option for anyone looking for nutritious and convenient food choices.

2026年2月12日
5つ星のうち3の評価

Terrible customer service experience

Terrible customer service experience. There was a time whereby a Smartbite Ops member told me my lunch was left out intentionally by a vendor (Phovietz) and I should just file for a refund. I requested for the refund on the platform plus sent 2-3 emails to the concierge smartbite email but received zero responses

2026年2月12日
SmartBite ロゴ

SmartBite からの回答

Hi !

This is Jennie from SmartBite.

We’ve reviewed this case and confirmed the refund has been processed. The vendor omission was addressed internally, and corrective steps have been taken on our side to prevent similar incidents.

We have also strengthened our response workflow to ensure refund requests and concierge emails are handled with faster turnaround times.

Thank you for the feedback — it helps us improve our standards as we want to be top in the corporate market.

5つ星のうち5の評価

My review of SmartBite app and site

This is a re-review as my first review was rejected.

As of today, I have ordered from SmartBite 6 times and pending today and tomorrow +2 times.

My company is ~ 80Pax and has been using SmartBite for our lunch catering; with 4 x different restaurants daily.

This site/app has been very helpful for a few reasons:
-The food comes prelabelled, and avoids confusion as to who belongs to which vegetarian, non-veg, or dietary option.

-The choices are simple to upgrade/top up with additional money, if you exceed the dally allowance

-We can suggest additional food options and let the site deal with adding them.

So far, the deliveries have been consistent and on time.

Would recommend this app for companies looking to provide lunch benefits to their employees.

2026年2月12日
SmartBite ロゴ

SmartBite からの回答

Hi,

Thank you for the detailed feedback and for trusting SmartBite with your workplace meals. Supporting teams of 80+ employees with multiple daily restaurant rotations is exactly what our platform is built for, and we’re proud to support your workplace.

It’s great to hear that the pre-labelling, allowance flexibility, and consistent deliveries are working well for your team. We will continue refining the experience and expanding options to better support your admins, HR, and workplace operations.

We appreciate the partnership and look forward to continuing to improve together.

Jennie

5つ星のうち4の評価

HHBA

I’ve had a great experience using SmartCanteen and SmartBite. The system is easy to use, convenient, and really helps streamline daily meal purchases. Everything runs smoothly and saves a lot of time. Highly recommended!

2026年2月12日
自発的なレビュー
5つ星のうち3の評価

Improved a lot, still got ways to go

App and web app has gotten improvements. Layout still has got a long way to go to become really friendly. Laughable when its heavily trafficked when our office orders food

2026年2月12日
SmartBite ロゴ

SmartBite からの回答

Thank you for your detailed review. We reached out to you at concierge@trysmartbite.com to ask more questions about the user experience, as we are always striving to improve.

5つ星のうち5の評価

Easy and tons of option

Great option to order whether from home or in the office. My company use this app for employee meal once a week. Been using this website quite a while and its user friendly and very easy to use. Tons of restaurant to choose from

2026年2月4日
自発的なレビュー

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