Trysoluma レビュー 

Trysoluma からの回答

1日前

Hi Renee,

We're so sorry you've been stuck in this loop three emails sent, no reply, no phone number to call, and another charge looming. That's beyond frustrating, and we completely understand why you feel the way you do. You deserve better than silence.

Here's what we want you to know: your subscription has been fully cancelled. No more auto-ships, no more charges. And if you want to pursue a refund under the 60-day guarantee, that door is open please send an email to info@trysoluma.com and we'll make sure you're taken care of.

Your willingness to speak up, even after being met with silence, says a lot. Feedback like yours is what pushes us to do better to fix the broken parts, to make cancellation simple and transparent, and to ensure every customer gets the response they deserve, full stop. Thank you for helping us see where we need to grow.

Trysoluma からの回答

1日前

Hi Sharon,

We hear you, and we want to thank you for taking the time to share your experience even when it's been this frustrating. You reached out not once, not twice, but three times, and silence was all you got in return. That's not okay, and we're truly sorry.

Here's what we want you to know: your subscription has been fully cancelled. No more shipments, no more charges. Period. We're also making sure that any recent charges tied to this are flagged and addressed so you can finally have peace of mind.

There's no excuse for the runaround you experienced, but please know that voices like yours don't go unheard here. You've helped us see exactly where we need to improve from making the cancellation process crystal clear to ensuring every customer gets the timely response they deserve. That's a gift, even if it came through frustration, and we're grateful for it.

We wish you nothing but the best moving forward.

Trysoluma からの回答

1日前

Hi Jeanie,|

We love hearing that canceling was completely hassle-free for you that's exactly how it should be. No runaround, no stress, just courteous service from start to finish. Thank you for noting that.

That same sense of ease is what we hope Soluma brings to your wellness routine. It's thoughtfully crafted to support you gently, so you can feel good about what you're taking without any extra worry or complication.

If you ever feel like exploring Soluma again down the road, we'd welcome you back with open arms. You're always welcome here.

Trysoluma からの回答

1日前

Hi Bee,

We're so glad Jamaica made such a helpful impression that warmth and support is exactly what we hope every conversation brings. Thank you for taking a moment to share that.

That same thoughtful care is what goes into Soluma. It's designed to support your wellness gently and naturally, so you can feel confident in what you're putting into your routine.

If you ever have questions or want to explore more of what Soluma can do for you, we'd love to have you back anytime. You're always welcome here.

Trysoluma からの回答

1日前

Hi Bernard,

We're so glad you're loving the product that means the world to us. And we really appreciate you noting how quickly we were able to jump on your email and get the subscription sorted. We know that surprise can be unsettling, and we're grateful you gave us the chance to make it right.

Soluma is formulated with care to support your wellness gently and naturally, and we love that the quality is shining through for you even with the hiccup along the way.

If you ever want to explore Soluma again on your own terms down the road, we'd be thrilled to welcome you back anytime. You're always welcome here.

Trysoluma からの回答

1日前

Hi Dan,

We're so sorry for the experience you've had that feeling of being stuck in a subscription you never wanted, especially after being told it was taken care of, is completely unacceptable. You deserve to be heard and believed the first time.

We want to confirm that your subscription has been fully cancelled and no further shipments will be processed. No more charges, no more product it is done.

We understand that trust has been broken here, and we don't take that lightly. Your feedback about the lack of response is being taken seriously, and we're working to ensure every customer who reaches out gets the timely reply they deserve. Thank you for speaking up it truly helps us do better.

Trysoluma からの回答

4日前

Hi David,

We completely understand your frustration. Being charged repeatedly for a subscription you never signed up for, and then receiving no response when you reached out, is simply not acceptable.

We want to make this right. Please send an email to info@trysoluma.com so we can immediately cancel any future shipments, stop all charges, and issue a full refund for any unauthorized orders. Your trust matters to us, and we want to ensure this is resolved thoroughly.

We also hear your concerns about the checkout process, and we're taking feedback like yours seriously to improve the experience so no one else feels misled. Thank you for speaking up it truly helps us do better.

Trysoluma からの回答

4日前

Hi Jessica,

We're truly sorry to hear that your Soluma order hasn't reached you, especially after you've already made several attempts to get in touch. We understand how frustrating that must be, and that's not the experience we want anyone to have.

Please email us directly at info@trysoluma.com with your order number and the email address used for your purchase. Our team will personally review your case, investigate what happened with your shipment, and work with you to find the right resolution, including your refund request if applicable.

We appreciate you bringing this to our attention and look forward to helping you get this resolved as quickly as possible.

Trysoluma からの回答

4日前

Hi Joann,

Your words truly mean a lot to us. Knowing that Soluma is delivering the results you hoped for is the best compliment we could receive. We especially appreciated you saying, "The product does work that's exactly what we strive for every day.

It's also wonderful to hear that your overall experience stood out. We believe a great product should always be matched with genuine care, and we're so happy that came through.

We hope Soluma continues to be a part of your wellness journey, and we look forward to welcoming you back whenever you need us. Wishing you continued health and happiness!

Trysoluma からの回答

5日前

Hi Stephanie,

We are so sorry for what you've gone through this is completely unacceptable, and we don't blame you for feeling angry and betrayed.

To clarify, we did cancel your subscription on our end, which is why no further shipments should have been processed. But the fact that you were never properly notified, that you tried reaching out and heard nothing back, and that you're stuck with a product you can't even use because of a medication interaction that's a failure on every level.

On top of that, you discovered the phone number wasn't even real, which only added to the frustration and distrust. We understand why you'd tell others to steer clear. We have let you down.

Trysoluma からの回答

5日前

Hi Mary Ann,

We are truly, deeply sorry for what has happened to you. This is not acceptable, and we hear your anger.

You reached out because a product made you ill almost to the point of hospitalization and instead of being met with immediate care and action, you were told everything was handled only to continue being charged. That is a profound failure on our part, and we take full responsibility.

We want to confirm that your subscription has now been cancelled on our end. No further charges will go through. Additionally, please email us at info@soluma.com so we can ensure you receive a full refund for every charge that occurred after you first requested cancellation. You should not pay a single cent for this experience.

Trysoluma からの回答

5日前

Hi Dona,

We are so sorry for the frustration you've been dealing with being charged for something you never signed up for, hitting dead ends trying to reach someone, and feeling like there's no way to be heard. That's exhausting and unacceptable, and we completely understand why you're upset.

No one should have to chase a company to stop charges they never agreed to, and we apologize that your emails went unanswered and the phone number led nowhere. That's not the support you deserved.

We want to make sure this gets resolved immediately. Please email us at info@trysoluma.com with your order details so we can close your account, cancel all future shipments, and confirm everything in writing. Your account will be fully taken care of.

Trysoluma からの回答

7日前

Hi,

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this has been. We sincerely apologize for the lack of communication and the issues you've encountered with your order and subscription concerns.

We want to make this right as quickly as possible. Please email us at info@trysoluma.com with your order numbers (21037 and 7146) in the subject line, and our team will prioritize reviewing your case, respond directly, and work toward a resolution, including your refund request if applicable.

Thank you for bringing this to our attention, and we appreciate the opportunity to resolve this for you.

Trysoluma からの回答

2026年7月2日

Hi Denise,

Your words about being "understood" that's the feeling we want every conversation to leave behind. It takes real listening to get there, and I'm so glad it came through for you.

Now that we've had the chance to connect, I hope Soluma is becoming a meaningful part of your routine. It's been crafted with the same care and intention we bring to every interaction designed to truly meet you where you are.

Whenever you're ready to explore more or just want to check in, we'll be right here with open ears and warm hearts.

Trysoluma からの回答

2026年7月2日 に更新

Hi Karen,

I'm truly sorry to hear about your experience this is not the standard we aim for, and I understand your frustration with the subscription and communication issues you described.

We take concerns like these very seriously and want to make this right. Please reach out to us directly at info@trysoluma.com so we can look into your account, address the charges, and ensure everything is resolved. We're committed to getting this sorted for you

Trysoluma からの回答

2026年7月2日

Hi David,

I'm genuinely sorry to hear about what happened being told your subscription was cancelled only to receive another bottle, and then not getting a clear answer on how to return it, is absolutely frustrating. I completely understand why you've contacted your credit card company.

We want to make this right. Please reach out to us directly at info@trysoluma.com so we can review your account, arrange the return, and ensure everything is handled properly. Your concerns deserve a real resolution, and we're committed to seeing this through for you.

Trysoluma からの回答

2026年7月1日

Hi Mandee,

Your thoughtful words truly made our day! We're so glad everything was resolved for you, and it means so much to hear that your experience left such a positive impression.

We hope Soluma becomes a product you can continue to enjoy and feel confident using as part of your daily routine. If you ever have any questions or need anything in the future, we'll be here to help.

Thank you for being part of the Soluma family we look forward to welcoming you back!

Trysoluma からの回答

2026年6月30日

Hi Cathrine,

We truly appreciate you taking the time to share your experience, and we're sorry to hear that you've been left feeling unheard. We understand how frustrating it is to receive another automated response when you're still waiting for confirmation of your cancellation, especially after you've already explained your concerns in previous reviews.

We want to make this right. Please email us at info@trysoluma.com with your order details and a reference to your review so our team can personally investigate the status of your cancellation and provide you with an update as quickly as possible.

Your feedback is important to us, and we're committed to resolving this for you. We appreciate the opportunity to help.