Trysoluma レビュー 

Trysoluma からの回答

2026年6月30日

Hi Annette,

We sincerely appreciate you bringing this to our attention, and we're very sorry for the frustration and worry this situation has caused. We understand how concerning it is when you've reached out multiple times, especially after learning about a health condition that prevents you from using the product.

We've confirmed that your subscription has now been canceled, so you will not receive any future recurring shipments.

Please contact us at info@trysoluma.com with your order details so we can personally assist you with your existing order and discuss the bottles you'd like to return. Our team is committed to helping you reach a resolution as quickly as possible.

Thank you for giving us the opportunity to make this right.

Trysoluma からの回答

2026年6月29日

Hi Linda,

You've truly brightened our day thank you so much for your kind words. We're thrilled that our team was able to answer all of your questions and concerns in a professional, timely, and courteous way. Making sure you feel heard and supported means everything to us.

We hope you're enjoying your Soluma experience! There's something truly special about how it fits into your daily rhythm thoughtfully designed to bring comfort, balance, and a little touch of ease to your routine. It's the kind of product that makes a real difference, day after day.

We'd be absolutely delighted to welcome you back anytime you'd like to explore more

Trysoluma からの回答

2026年6月29日

Hi Marie,

We sincerely appreciate you taking the time to share your experience, and we want you to know that we hear you completely.

We completely understand your frustration receiving an unexpected shipment when you still have nearly three full bottles is not what you signed up for, and we are truly sorry for the inconvenience this has caused. Our auto-refill program was designed with consistency in mind, so our customers never run out of their Soluma and can enjoy uninterrupted results. But we understand that the timing didn't work for you, and that should have been handled much more smoothly on our end.

Please know that we have taken note of your request, and we want to make absolutely sure everything is resolved. Kindly send us an email directly at info@trysoluma.com so we can personally confirm that your subscription has been fully cancelled, ensure no further shipments or charges are made, and address any remaining concerns you have.

You deserve clear answers and quick action, and we are committed to providing both.

Trysoluma からの回答

2026年6月25日

Hi Audra,

Thank you for sharing your feedback. We sincerely apologize for the frustration and concern caused by your experience.

We have reviewed your account and can confirm that your subscription has been fully canceled, and no future shipments or recurring charges will be processed.

We understand how important timely communication is, and we're sorry that our response did not reach you as quickly as expected. Your feedback helps us identify areas where we can improve our customer service and overall experience.

We appreciate you bringing this matter to our attention and giving us the opportunity to resolve it. If there is anything further we can assist you with, please don't hesitate to reach out. We value every customer and are committed to providing a better experience moving forward.

Thank you for your patience and understanding.

Trysoluma からの回答

2026年6月25日

Hi Star Manion,

We understand how upsetting it can be to feel that your concerns are not being addressed, especially when it involves billing and subscription questions. This is not the experience we want for our customers.

We would appreciate the opportunity to look into your account and resolve this matter for you directly. Please send an email to info@trysoluma.com with your order details and the email address used for your purchase, and our team will review your case as a priority.

We value your feedback and hope to have the chance to make this right.

Trysoluma からの回答

2026年6月24日 に更新

Hi DeAndra,

Thank you for taking the time to share your feedback. I genuinely appreciate it, and I'm sorry for the frustration you experienced. You're right that the subscription terms should have been clearer from the start, and I understand how frustrating it was to go through multiple emails to get it sorted.

I want to confirm that your subscription has been cancelled as requested. There are no further steps needed on your end.

That said, I do hope you'll keep Soluma in mind down the line. When you're ready, and under the right terms for you, we'd love the opportunity to make things right.

Trysoluma からの回答

2026年6月24日

Hi Lauren,

We're truly sorry for the frustration and financial strain this has caused. You're right to be upset. Being charged unexpectedly for a subscription you didn't authorize is not the experience anyone should have, and we completely understand why you feel the way you do.

We want to make sure this gets the attention it deserves. Please send an email to info@trysoluma.com so our team can review your account directly and work toward a resolution.

That said, we do hope Soluma itself has been serving you well. It was designed to make wellness simpler, not more complicated and we're sorry that wasn't your experience this time. If there's ever an opportunity to earn back your trust down the line, we'd welcome the chance.

Trysoluma からの回答

2026年6月22日

Hi Melissa,

Your words truly touched our hearts. Thank you for taking the time to share such a thoughtful review.

We're so glad our team could step in and resolve that subscription mix-up with the patience and care you deserved. Turning a mistake into a moment of trust is what we strive for and knowing you felt heard and well taken care of means the world to us.

Now that everything is sorted, we hope you can fully enjoy your Soluma experience. From the premium craftsmanship to the way it fits into your daily life, we designed it with people like you in mind people who appreciate quality and deserve products that deliver.

Whenever you're ready to explore more, we'd love to welcome you back. Your satisfaction is our greatest reward, and we'll be right here whenever you need us.

God bless you too!

Trysoluma からの回答

2026年6月19日

Hi Allison,

Thank you so much for taking the time to share your experience and for that wonderful 5 stars. I'm especially glad to hear our team made what can sometimes be a frustrating process feel straightforward and stress-free.

Your kind words about the timely, responsive communication mean a lot to us. We believe that great support isn't just about sign-ups — it's about how we handle every touchpoint, even the unexpected ones. Knowing we earned your trust in that moment is genuinely rewarding.

That said, I hope you'll give us another chance to show you what Soluma can really do when it's working for you not the other way around. From its intuitive setup to the seamless flow it brings to daily tasks, it's designed to fit your life, not complicate it.

Whenever you're ready, we'd love to welcome you back.

Trysoluma からの回答

2026年6月19日

Hi Allison,

I read your note carefully, and I really appreciate the honesty in it.

You're right to point out that the cancellation process should be clearer on the website. That's the kind of honest feedback that helps us improve, and I want you to know it's been noted. I'm glad that once you reached out, our team was able to step in and make things right with the courtesy and clarity you deserved.

It sounds like you were actually staying on top of your orders — maybe a little too well. What you said about stockpiling supplies because you weren't using Soluma quickly enough actually says a lot: this isn't about the product not working, it's about timing and volume. And that's completely understandable.

Whenever you're ready to pick things back up, Soluma will be here designed to help you move through your tasks with less friction and more flow. Whether you're catching up or scaling up, it adapts to your pace, not the other way around.

No pressure, just an open door. We'd be happy to have you back.

Trysoluma からの回答

2026年6月16日

Hi Caitin,

We’re truly sorry for the frustration and stress this situation has caused, especially around unexpected repeat shipments and charges.

Soluma operates an auto-refill subscription model that is selected during checkout so customers can stay stocked without needing to reorder manually. We’re sorry for any confusion this may have caused in your case and for the difficulty you experienced while trying to resolve it.

We would like the opportunity to review your account and make sure everything is fully resolved for you. Please contact us at info@trysoluma.com and include your full name, the email address used for your order, and any order or transaction details you have available.

We would appreciate continuing this conversation privately so our team can investigate properly and assist you directly. Your feedback is important, and we want to ensure this is addressed with care and clarity.

Trysoluma からの回答

2026年6月12日

Hi Therese,

Reading that your questions and concerns were resolved so quickly is wonderful, and we're delighted that your experience left such a positive impression.

Most importantly, we're grateful that Soluma has earned your trust. We created Soluma to support customers on their wellness journey with a product they can feel confident about, and it's incredibly rewarding to know that confidence was reflected in your experience.

Your kind words and enthusiasm mean a great deal to us. We hope Soluma continues to be a valuable part of your routine, and we'd love to be part of your wellness journey for many more months to come.

Trysoluma からの回答

2026年6月9日

Hi Janet,

There's nothing quite like that feeling when a problem melts away and everything clicks into place and we're so happy that's exactly what happened for you. 😊

Knowing you got the answer you needed quickly means everything to us. Now you can get back to what really matters enjoying your Soluma pieces and the way they transform your space. There's something truly special about how each piece brings its own quiet beauty into a room, don't you think?

Thank you for taking a moment to share your experience. Whenever you're ready to explore more or just want to say hello, you know where to find us.

Trysoluma からの回答

2026年6月9日

Hi D. Westbrook,

Your note truly warmed our hearts. We're especially touched by your words about Kristian "kindness and prompt assistance" is exactly the spirit we strive for, and knowing Ian was right there alongside him makes us proud of our whole team.

While we're sorry to see you go, we're so glad we could make the process smooth and hassle-free for you. What we'll remember most is that you felt genuinely valued because that's what you are.

Should you ever feel the pull to bring a little more warmth, light, or elegance into your life, Soluma will be here. After all, our pieces have a way of finding their way back to those who appreciate them.

Thank you for your kindness, your recommendation, and for being part of the Soluma story.

Trysoluma からの回答

2026年6月3日

Hi Candace,

We're so grateful you chose to try Soluma and took the time to share your experience. While we're sorry Sculptique didn't deliver the benefits you were hoping for, we truly appreciate your honest feedback.

It was especially meaningful to hear your kind words about the Soluma team and your experience with our 60-day money-back guarantee. Providing responsive, caring support even during a holiday weekend is something we're deeply committed to.

Thank you for giving Soluma a chance and for recognizing the dedication behind the Soluma experience. If your wellness goals lead you back to us in the future, we'd be honored to help you find the product that's right for you.

Wishing you continued health and wellness from all of us at Soluma!

Trysoluma からの回答

2026年6月3日

Hi Tara,

We completely understand your frustration you should never feel locked into a subscription you didn't knowingly agree to, and we apologize that your initial request wasn't handled with the urgency it deserved. We're reviewing our checkout and billing processes to ensure subscription terms are made unmistakably clear, and that any cancellation requests are honoured immediately without requiring customers to escalate.

We appreciate you giving Soluma a try despite all of this, and we're genuinely sorry we let you down in how it was handled. If there's anything further we can do to assist you, please don't hesitate to reach out.