turbify.com レビュー 508

turbify.com からの回答

6日前

Dear James,

Thank you for sharing your feedback. We’re sorry that recent price increases and plan limitations have left you feeling that the service no longer matches the cost, especially as a very small business owner managing everything on your own.

When you contacted us about the price increase, we reviewed your account and confirmed that you are on a Website Builder Professional plan. We discussed your interest in lowering costs by moving to Web Hosting Essentials, but as explained on the call, a direct downgrade from Website Builder Professional to Web Hosting Essentials is not technically possible on our platform. The only available path is to first move to a domains‑only plan and then upgrade to Web Hosting Essentials, and, as our engineering team confirmed, this process carries a real risk of losing your existing website content, which is why we could not guarantee a safe transition.

We understand how frustrating it is to be told that something that sounds simple—like adding a coloring page to your site or moving to a lower‑cost plan—comes with technical constraints and risk. You let us know that, given this and the ongoing price increases, you would consider moving to another provider, and we respect that decision.

If you decide you’d like to review your options once more—whether that’s exporting or backing up what you can, exploring different Turbify plans, or getting clarity on what you’re currently paying for—please contact us at +1 833-689-8585 and reference this review so we can go through it in detail with you.

turbify.com からの回答

6日前

Dear Jagruti,

Thank you for your patience and for continuing to update us on this. I’m sorry that it has felt like your issue was not resolved and that you weren’t getting clear communication or updates, especially with something as serious as a compromised business email repeatedly sending spam.

As you know, your mailbox had been compromised multiple times, sending high‑volume outbound spam to many domains and countries even after several password resets, device checks, and security steps. Because of the repeated activity, your case was escalated to our mail engineering team for deeper backend investigation. Our specialist then applied additional backend fixes and emailed you to confirm what had been done. You replied that you were still seeing issues even after updating passwords, which is why we continued to monitor the situation rather than closing it immediately.

On our most recent call, you let us know that the issue now appears to be resolved, but you wanted more time to confirm that no further spam is being sent before fully considering it closed. We completely understand and support that approach.

Over the next few days, if you notice any new suspicious outbound mail, please contact us right away at [support email/phone] and reference this case so we can reopen and re‑escalate it immediately. In the meantime, we also strongly recommend continuing to:

– Use a unique, strong password for this mailbox only

– Enable any available additional security (such as 2FA, where supported)

– Avoid re‑using this password on other sites or services

We appreciate your persistence in working with us on this and will be here to help if anything suspicious reappears.

turbify.com からの回答

7日前

Dear Stephen,

Thank you for your feedback. I’m sorry that you found it difficult to understand our representative’s accent—clear communication is essential, and we regret that this made your experience harder than it should have been.

During your call, we confirmed that your domain had already been renewed as part of its normal renewal cycle and discussed your interest in web hosting with Turbify, including the available hosting plans and how you could transfer and upload your website files via the File Manager after choosing a suitable plan. We also tried to follow up with you twice by phone and, when we could not reach you, we sent an email with your renewal and hosting details so you’d have everything in writing.

If you would prefer to work with us via email or chat, or if you’d like a different representative to review your options again, please contact us at +1 833-689-8585 and reference this review—we’ll be happy to help in the way that’s most comfortable for you.

turbify.com からの回答

7日前

Dear Mike,

Thank you for your detailed feedback. We’re sorry for the frustration caused by the price increase on your mail plan and the difficulties you experienced when trying to change plans.

In our most recent conversation, you confirmed that your issue is now fixed and told us you plan to leave a positive review, which we really appreciate. We also take your comments about the cost increase and lack of clear advance notice seriously and will continue improving how we communicate pricing changes and plan options so they’re easier to understand ahead of time.

If you have any remaining questions about your current plan, future renewals, or alternatives that might better fit your needs, please contact us at +1 833-689-8585 and reference this review so we can go over everything with you.

turbify.com からの回答

7日前

Dear Ricardo,

Thank you for your feedback and for explaining your experience with our support team. I’m sorry that you had difficulty understanding the agent’s accent—clear communication is essential, and it’s frustrating when it feels hard to follow a call, even when the issue itself gets fixed.

Regarding your email issue, our records show that your business email address had been added twice in your application, which was causing the problem. Our agent requested a screenshot, guided you to remove the duplicate entry, and after you deleted the extra address, your email started working correctly and the technical issue was resolved.

We take your comments about language and accent seriously and will use them to improve how we match communication styles, offer alternatives (such as chat or email), and provide escalation options when customers are having trouble on a call.

If anything with your business email isn’t working as expected, or if you’d like us to review your setup again, please contact us at +1 833-689-8585 and reference this review so we can assist you further.