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Turtle Mat レビュヌ 367

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TrustScore 5段階評䟡の4.5

4.6

日甚品店
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5぀星のうち5の評䟡

Accurate description, colours of the mats were spot on, good quality and really fast delivery. I haven’t washed the mats yet but hope that they are robust and maintain their shape. I like the rubber b... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Despite having read the reviews about the colour I was prepared to give it the benefit of doubt and ordered a fawn coloured turtle Matt only to find the when it arrived it is brown! This only mak... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great product and design, with beautiful muted colours, just perfect for a welcoming entrance to my new kitchen. Well packaged and delivered without a hitch. Thank you Turtle Mat!

䌁業が回答したした

5぀星のうち5の評䟡

Car protector mat - this product is so useful and I don't know anywhere else I could buy one. Delivery very prompt and product of excellent quality. I already have one and just bought one for my partn... もっず芋る

䌁業が回答したした

䌁業情報

  1. 日甚品店

圓該䌁業による蚘述

For over 30 years, Turtle Mat has been helping to keep Britain's floors cleaner for longer with our highly durable doormats and runners. Made with super absorbent recycled cotton fibres, the machine washable Turtle Mat stops 95% of dirt, dust and moisture from entering your home.

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

367件のレビュヌ

5぀星
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1぀星

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5぀星のうち5の評䟡

good mat

good mat, swift delivery

2026幎3月31日
Turtle Mat ロゎ

Turtle Mat からの回答

Good Morning,

Thanks for your review.

It's great to hear you enjoyed your shopping experience with us.

We look forward to welcoming you back to Turtle Mat soon.

Kind Regards,
Turtle Mat

5぀星のうち3の評䟡

Nice quality mats as usual

Nice quality mats as usual, but colours looked different to how they were online.

Returned on this basis only. Turtle mat are transparent in that they state customers must pay for returns. However this cost me over £15. Perhaps some returns price guidance would be helpful to customers.

2026幎3月31日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Mary,

Thanks for your review.

It's a shame to hear you weren't happy with the colour of your mat and the price for returning the mat. We appreciate all feedback, good and bad and I will certainly pass these comments onto our returns team for their review.

Kind Regards,
Turtle Mat

5぀星のうち1の評䟡

Very poor service

Very poor service. I received my mat and the colour was not as advertised. Interestingly this is listed on the return slip as a reason to return. I do not see why any customer should have to pay for the postage just because you cannot get the colour correct in your photos. I contacted, sent a photo and received a prepaid return slip, so thank you that but I don't see why I should have to have the hassle, see reason above.
Then the refund, no acknowledgment that the mat had been received and no notification of refund. Over a month later and still no refund so I had to chase that, and to be fair it arrived very quickly. The reason given was a problem with paypal and it bounced back, but of course I had no notification that a refund had been attempted because your communication is awful.
This is not the fault of the person who dealt with all this, that was well handled, but the systems need improving, these are expensive products, I have never had such a hassle getting a refund, and you should not be charging return postage because your photos are poor.

2026幎2月23日
Turtle Mat ロゎ

Turtle Mat からの回答

Good Morning,

Thanks for your review.

We're sorry to hear that you were unhappy with your shopping experience on this occasion. On our returns policy we kindly ask that any issues of concern are reported to us at the time of receiving the goods. This is because we carry the cost of returning any items that we deem as being faulty. I can see that a pre-paid label was sent over to you for the return.

We welcome all feedback and your comments have been passed over to our technical department for review.

If you would like to discuss further, please don't hesitate to get in touch with us and we can help.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

Quick easy service

Quick easy service . Very happy with the results and quality of the product

2026幎3月30日
Turtle Mat ロゎ

Turtle Mat からの回答

Good Morning,

Thanks for taking the time to leave a review.

It's great to hear you enjoyed your shopping experience with us and that you love your new mat.

We look forward to welcoming you back to Turtle Mat soon.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

Great runner for the hall

Easy to order. Good quality runner for the front door. Perfect size

2026幎3月27日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Andrea,

Thanks for your review.

It's great to hear you enjoyed your shopping experience with us and that you were impressed with your mat.

We look forward to welcoming you back to Turtle Mat soon.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

Lovely products and a great selection of designs

Lovely products and a great selection of designs. I am very pleased with all my purchases. The outdoor mats look very smart and tough. I love the quality of your products. My indoor mat washes well and the colour stays bright.

2026幎4月1日
Turtle Mat ロゎ

Turtle Mat からの回答

Good Morning,

Thanks for taking the time to leave this lovely review.

I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

A very good product

2026幎3月27日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Carol,

Thanks for your review.

It's great to hear you enjoyed your shopping experience with us and you love your new mat.

We look forward to welcoming you back to Turtle Mat soon.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

The mats look great

The mats look great, love the design and colour

2026幎4月2日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Margaret,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

I just love the rug - I will order more

I just love the rug and will order more. I already have four fox mats and three plain mats bought from John Lewis ages ago.

2026幎4月2日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Margaret,

Thanks for your review.

I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

Great quality and fast delivery

quick delivery and glad to have a small saving with spring discount

2026幎4月2日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Sandria,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and the delivery service.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

Happy Customer

Excellent product, good price, fast delivery.

2026幎4月2日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Jennifer,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality.

Kind Regards,
Turtle Mat

5぀星のうち4の評䟡

Arrived quickly good quality but


Arrived quickly good quality but expensive to return & not easy to get a good colour match

2026幎3月26日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Jacqui,

Thanks for your review.

It's great to hear you loved the quality of the mat.

I am sorry to hear you are unhappy with the price for returning the mat. We appreciate all feedback, good and bad and I will certainly pass these comments onto our returns team for their review.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

Good choice of specialist rugs

Good choice if rugs

2026幎3月25日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Suzie,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

Easy to wash and keep clean and smart

Easy to wash and keep clean and smart. Third one I have bought.

2026幎4月1日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Joan,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

The second purchase as a replacement


The second purchase as a replacement after many years of use. Order arrived quickly. Hoping this large door mat lasts as long as the last one.

2026幎4月1日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Carol,

Thanks for your review.

I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

Lovely mat

Easy ordering and quick delivery. Very pleased with purchase

2026幎4月1日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Michelle,

Thank you for taking the time to leave this great review.

I am very happy to see that you were pleased with your order experience and product quality.

Kind Regards,
Turtle Mat

5぀星のうち3の評䟡

Variable. Colour not as shown on website.

We bought 2 mats, one for indoors, and one outdoor doormat. The outdoors mat seems fine so far at least, seems to be good quality, though we've not had a wet day yet to test how well it deals with that. Not at all impressed with the colour of the indoor mat - it was described as bright stripes, and the picture looked like vibrant deep colours. In reality I'd describe it as mostly pastel colours. Not at all what I was hoping for to brighten our kitchen, and definitely not something I would have chosen. I've not tried to return it because the day it arrived we had lots of guests arriving, and I really wanted it to try and contain some of the dirt from people walking in. It does seem to be doing a reasonable job of that (though again it's not been challenged by wet weather yet) but I feel the colour makes it look cheap. It certainly does not look like it cost even the sale price I paid for it. I'm only giving 3 stars overall because the outdoor mat seems good.

2026幎4月1日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Jo,

Thanks for taking the time to leave a review.

It's such a shame to hear you were unhappy with your indoor mat on this occasion but it's great to hear you've managed to make use of it.

Sadly, I can't find any details that this issue has been raised to us prior to this review. Please don't hesitate to contact us on email with some photos if you would like to discuss this further. We're here to help.

Kind Regards,
Turtle Mat

5぀星のうち5の評䟡

Brilliant little mat

I’ve been using these mats for years. We’ve downsized and renovated and are buying these mats again. This is the first a small one for our the sliding door onto our decking. The design and colour way is perfect. Got it in the Easter sale - really fast delivery. These mats are very effective at trapping moisture and dirt. My previous ones at the old house were washed regularly and always came out looking great.

2026幎3月31日
Turtle Mat ロゎ

Turtle Mat からの回答

Hi Annie,

Thanks for taking the time to leave this great review.

I am very happy to hear your order was positive and you are enjoying your new mat. Your loyalty is appreciated.

We look forward to welcoming you back to Turtle Mat soon.

Kind Regards,
Turtle Mat

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