Absolute horrible flowers Painted, dried out, plastic like - so disappointed My friend loves evil eye and i found these evil eye flower arrangement to gift her, it was so embarrassing to see what... もっと見る
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レビュアーのコメントを見てみましょう
There was a small issue with system, so delivery a bit delayed. But flower itself as ordered, good service and kind compliment from their team. Well done!
企業が回答しました
What is great is that you can get beautiful flowers, bouquets to your budget at anytime, really ANY. Had an emergency once and they delivered at 11pm. The customer care is of great service and won’t l... もっと見る
企業が回答しました
Process was seamless. The flowers from Bloom Lab looked amazing, got a photo from Flowwow before delivery to check on the item. Item was delivered exactly at the time requested - within the minute! H... もっと見る
企業が回答しました
企業情報
当該企業による記述
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
連絡先
Dubai, アラブ首長国連邦
- +97145401249
- hello@udora.com
- udora.ae
3.9
ほぼ満足
402件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Terrible service
Terrible service. The mimosa ordered were not available yet no one called to informe me. Just didn't deliver. This is not a florist but some kind of aggregator. Avoid.
2026年3月8日
Udora からの回答
Thanks for letting us know about the trouble you had with Flowwow. If you have specific comments regarding your order, we encourage you to directly contact the seller or reach out to our support team within the app. Flowwow team
the gift had some changes like the…
the gift had some changes like the color of the cup although i purchased the gift based on the color mentioned in your photo....other application they used to call me to check if the changes are ok with me before sending the gift
second i tried to contact you back but no any response
it was nice gift idea but the whole deal was not successful with me and how you do changes even if it is a little change still it is affecting the customer
2026年3月9日
Udora からの回答
Thank you for letting us know about the order mishap! We're sorry things didn't go smoothly. If your delivery arrived late or the product wasn't quite what you expected, you can totally start a dispute within 3 days of receiving the order and get a refund. Just give the item a 1-star rating to get started. To help us sort things out and make sure this doesn't happen again, send us your order number and a screenshot of your review at feedback@flowwow.com. Flowwow team
Udora からの回答
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
bouquet of flowers in…
I received fresh bouquet of flowers in good condition. It was a small delay of delivery and the courier could not find the right building.
2026年3月8日
Udora からの回答
Thanks for your rating! We appreciate your feedback and are always looking for ways to improve 😊 Flowwow team
Udora からの回答
Your high rating means a lot to us 💝 Flowwow team
False sizing advertisement Order# 22126809
I ordered the9 Green Premium Hydrangea Bouquet, the size on flowers was shown as height 55cm and width 59cm when my order arrived arrived near half the size given of height 38cm and width 30cm. I called several times with no answer and I sent email with no-one replied or called for this false advertisement.
2026年3月4日
Udora からの回答
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. If your bouquet significantly differs from the one on the website, we encourage you to open a dispute within three days of receiving the delivery by rating your order with 1 or 2 stars. Therefore you'll submit a request for compensation. Flowwow team
Very disappointed with my experience
Very disappointed with my experience. I ordered a specific flower gift but received something completely different from what was shown. On top of that, the delivery was late — which defeated the whole purpose of sending a gift on time. I expect what I pay for, and this order failed on two basic levels: accuracy and punctuality. I will not be ordering again and cannot recommend this service.
2026年3月6日
自発的なレビュー
Udora からの回答
We're sorry to hear the order didn't meet your expectations. If the product doesn't match the description, you can open a dispute within three days of delivery to claim compensation. To do so, rate the order with 1 star. We value your review and are always striving to improve. Yours, Flowwow
Process was seamless
Process was seamless. The flowers from Bloom Lab looked amazing, got a photo from Flowwow before delivery to check on the item. Item was delivered exactly at the time requested - within the minute! Highly recommend
2026年2月13日
Udora からの回答
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Neatly prepared and timely delivered
Neatly prepared and timely delivered. 100% recommended especially for last minute plans.
2026年2月26日
Udora からの回答
Your 5-star rating makes our day! Keep coming back for more Flowwow goodness 😊
Unfortunately the shop forget to water…
Unfortunately the shop forget to water sponge where roses were placed, they were all dead next morning. 250 roses for almost 1000€
That was really upsetting
2026年2月14日
Udora からの回答
We're sorry to hear the order didn't meet your expectations. If the product doesn't match the description, you can open a dispute within three days of delivery to claim compensation. To do so, rate the order with 1 star. We value your review and are always striving to improve. Yours, Flowwow
Udora からの回答
Thank you for bringing this situation to our attention. We're sorry for the inconvenience you've experienced. To help us resolve this issue, please send your order number to feedback@flowwow.com – we will work directly with the seller. We recommend opening a dispute within three days of delivery. You can do this by rating the order with one star. Flowwow team
Thank you for flower
2026年3月3日
Udora からの回答
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Udora からの回答
Thank you for your feedback! We're happy we could be of assistance 💝 Your Flowwow
The experience on Flowow was good but…
The experience on Flowow was good but the flwoers were not - they did not open and were much smaller than advertised.
2026年2月20日
Udora からの回答
We're sorry to hear the order didn't meet your expectations. According to our marketplace rules, you can file an official dispute within 72 hours of receiving your order. After that, Flowwow cannot act as a mediator between you and the shop. But you can still make your voice heard — leave an honest rating and review, or reach out directly to the shop through the app’s Inbox. Flowwow team
Udora からの回答
Your high rating means a lot to us 💝 Flowwow team
Flowers were not fresh
Flowers were not fresh , and almost dull , I understand it was valentine day and might not be able to get fresh flowers , but it would be much appreciated if the flowers were fresh
2026年2月14日
Udora からの回答
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. According to our marketplace rules, you can file an official dispute within 72 hours of receiving your order. After that, Flowwow cannot act as a mediator between you and the shop. But you can still make your voice heard — leave an honest rating and review, or reach out directly to the shop through the app’s Inbox.
Flowwow team
Poor customer service
Poor customer service. I tried to order flowers for valentines day, but after placing my order was told it will be delivered on the 16th. No proper customer service response to cancel my order. Even for delivery multiple people contacted me to get the address even though i had already given it. Just not a convenient process.
2026年2月16日
Udora からの回答
Thank you for bringing this situation to our attention. You can contact support in the app's "Inbox" section. If anything went wrong with your order, just head to the platform within 3 days of getting it, rate the order with 1 or 2 stars, and open a dispute.
Flowwow team
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