Quality products and the prices reflect that. My only issue was I'd followed a link in an email to reorder something but the size reverted to the smallest, not what I'd ordered. I'd realised my mistak... ãã£ãšèŠã
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Well packaged and quickly posted out; extensive range of items. Main negative - in comparison to competitors - is the lack of free returns. It has cost me a lot to return a few unsuitable items due to... ãã£ãšèŠã
Had a small issue with a leotard where a seam hadn't caught properly. I popped back into the Bloch shop in London where the fabulous Emma dealt with it immediately, doing a very quick exchange and bei... ãã£ãšèŠã
The attention to detail was superb. Four girls all with different needs, all met.
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Dance is in our DNA. Itâs in every piece of dancewear, shoe and accessory that we create â from our unique material selection to our artisan construction. BLOCH leads the way as the ultimate dancewear destination, equipping you with the tools and confidence to be the best dancer you can be.
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Best ballet shoes delivered as expected
Bloch delivered exactly what I ordered. The Performa ballet shoe is the best I've ever worn. It comes in a wider fitting, has no drawstrings and is incredibly comfortable. A joy to dance in. The only thing which would make it perfect, would be to have a Vegan split-sole.
Wonderful tap shoes
Wonderful tap shoes. You said give us your everyday shoe size and weâll do the rest by finding the perfect fit for you. You delivered and I love them! Got to me really quickly too. Thank you. Will order again for sure.
Delivered promptly.
Fast delivery and returns
Bloch never disappoints with the excellent quality of their products!
I wish I had kept everything I bought but I had to return some. Delivery was fast and the returns were processed and refunded within less than a week with no problems.
Customer service always replies promptly in a polite and helpful way.
Sizing the child garments
Why doesnât the explanation of the childrenâs sizes appear before the ordering page. When browsing it looks like the smallest child size is womenâs dress size 8. Everything else was very good.
Quick response
What a rude and incapable outfit
What a rude and incapable outfit! Took the order, then stated would be 2 weeks late only after I enquired. Blamed warehouse move which was hidden in a pink discreet banner on website which the flaky anonymous CS agent said (as donât give names due to appalling service standards:() I should have checked despite being so hidden!
Then they cancelled my order without permission and then it arrived yesterday anyway!
Fool s , not a clue what they are doing and cost them as free!?
Avoid if you want a decent quality service. Plenty of competitors who simply do it without aggression and stupidity.
Comprehensive customer journey to shopâŠ
Comprehensive customer journey to shop online
No regard to dealing with faults
An expensive pair of Bloch tap shoes lost a screw after 3 months of once a week wear.
Enquired with Bloch Customer services for a replacement screw or advice on why there was a fault with barely worn shoes. They advised to see a cobbler or to purchase new taps at an extra cost and pay the cost of having them fitted. Shocking lack of customer care - wonât buy from here again
Unhelpful staff in Covent Garden
Unhelpful staff in Covent Garden. They were more interested in chatting and eating their smelly lunch than helping customers. Whenever we had a question we felt like we were disturbing them! We were glad to get out. Shame, as the store is lovely.
Easy to use website
Easy to use website, prompt despatch quick delivery in secure packaging.
I was sent the wrong size shoe (otherâŠ
I was sent the wrong size shoe (other than I ordered) and have not received any correspondence from two emails that I sent regarding this issue.
Well packaged and quickly posted out
Well packaged and quickly posted out; extensive range of items. Main negative - in comparison to competitors - is the lack of free returns. It has cost me a lot to return a few unsuitable items due to their high value (standard compensation of £20 is nowhere near what I needed, so was left significantly out of pocket). Due to this, I will return to use other dance wear shops in the future.
Always good quality products.
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