Electronic Partners レビュー 

Electronic Partners からの回答

2026年2月6日

Thank you for your feedback — we’re pleased to hear you were happy with the service from start to finish. Clear communication and efficient turnaround are key parts of how we manage repairs, so it’s great to know this came through during your experience. We appreciate you taking the time to share this.

Electronic Partners からの回答

2026年2月6日

Thank you for your feedback. We understand how disappointing it is when a repair can’t proceed due to parts availability.

Based on our diagnostic process, the speaker was assessed and found to require a component that is no longer available through authorised supply channels. Where parts cannot be sourced, a reliable repair isn’t possible, and we can only report on the condition of the unit as received. In this case, the diagnostic findings and the specific limitation were provided to you via your support ticket, as requested.

For clarity, we don’t withhold diagnostic information to restrict third-party repairs, nor do we charge for repairs that cannot proceed. The charges applied relate to the standard diagnostic handling and return logistics in line with our published terms, which apply when a device is confirmed as non-repairable due to parts availability.

If you’d like us to review the assessment notes again or resend the details already shared on your ticket, we’re happy to do so with your reference number.

Electronic Partners からの回答

2026年2月2日

Thanks for the positive feedback — we’re glad our team kept you well informed throughout the process. Based on our assessment, your item was unfortunately classified as Beyond Economical Repair due to extensive damage. As per our standard procedure, it was promptly returned once this determination was made. We appreciate your understanding and look forward to assisting you again if needed.

Electronic Partners からの回答

2026年1月29日

Thanks for the positive feedback — we’re glad to hear you were happy with the process. For your Urbanista headphones, the part-specific order and earpad replacement were handled efficiently using our standard audio repair procedures. We're pleased the turnaround met your expectations and that the return packaging provided suitable protection. We appreciate the recommendation.

Electronic Partners からの回答

2026年1月21日

Thanks for the great feedback, Mr Jones — we're glad to hear your earphones were repaired quickly and to a high standard. We appreciate you choosing Electronic Partners and are pleased our communication and turnaround met your expectations. Should you need any further assistance in the future, we're always here to help.

Electronic Partners からの回答

2026年1月16日

Thanks for your feedback — we understand delays can be frustrating when you're without your speaker.

Based on the details provided, your speaker was booked in under our standard diagnostic process. As the fault couldn’t be clearly confirmed without further system-level investigation, a quote was issued for extended diagnostics. This type of advanced investigation falls outside the scope of the basic service charge and is always quoted separately in accordance with our terms.

While your unit may have appeared charged on arrival, we required the original charger to eliminate power supply inconsistencies during fault replication — a standard request where internal charging behaviour is relevant.

The charges referenced covered diagnostic labour time, courier return, and the optional priority upgrade selected at booking. No repair charges were applied or invoiced.

If you'd like us to review your case notes in more detail with your reference, we’re happy to assist.

Electronic Partners からの回答

2026年1月12日

Thanks for the great feedback — we're pleased to hear your son's Beats headphones were returned quickly and in excellent condition. Our team follows structured diagnostics and uses high-quality parts to ensure long-lasting repairs. We're glad the service met your expectations, and we appreciate your recommendation.

Electronic Partners からの回答

2026年1月8日

Thanks for the fantastic review — we're really pleased you had such a smooth experience. Turntables like yours deserve proper care, and it’s great to hear the setup and repair hit the mark. If only you'd found us sooner indeed! Always here if you need us again.

Electronic Partners からの回答

2026年1月7日

Thanks for your feedback — we’re pleased to hear your product is now working as expected. While we aim to keep every customer informed throughout the process, our focus remains on completing repairs with precision and care. Invoicing and booking data are securely managed through an automated platform, but mismatches can occasionally occur where manual payment references differ from the issued invoice ID. This is noted and reviewed internally. The charges applied reflect the diagnostic and repair services completed, plus return shipping and any optional services selected. If you'd like us to revisit your case with a reference, we're happy to help.

Electronic Partners からの回答

2026年1月7日 に更新

Thanks for your review. This Arcam amplifier was diagnosed with a fault on the right-hand driver amplifier circuit, which was successfully repaired and returned fully functional. Optional work to replace aged capacitors — recommended to support long-term reliability — was declined. The unit was later returned under warranty with a new issue affecting volume control. Our inspection confirmed the original repair remained intact, and the volume fault was due to a damaged potentiometer — a separate component outside the scope of the initial work.

The subsequent labour charge was a modest £65, which reflects highly reasonable pricing for professional amplifier repair in the UK. Claims of £40 shipping are incorrect — standard return postage is £7.90, with a £14.90 surcharge for heavy equipment if applicable. If you'd like the technical report linked to your reference, we’re happy to assist.

Electronic Partners からの回答

2026年1月2日

Thanks for your review. We’re pleased to hear the diagnostic process, communication and repair workflow met your expectations from start to finish. Our assessments are carried out using a structured approach, with estimates issued once the item has been examined and testing completed after repair. We appreciate you taking the time to share your experience.

Electronic Partners からの回答

2025年12月29日 に更新

Thanks for your feedback. Based on our terms, all DJI drone assessments carry a standard service charge when repairs are declined after diagnosis. This is clearly defined under Section 2.1 of our Service Fee Schedule on our website and applies regardless of the outcome or repair value.

The total invoiced amount includes the diagnostic fee for drones and the return postage cost, both of which are outlined in our published pricing. These charges are also confirmed prior to payment and dispatch.

If you'd like us to review your invoice with your booking reference, we're happy to assist.

Electronic Partners からの回答

2025年12月24日 に更新

Thanks for your feedback. The radio was repaired and dispatched on completion. Delivery was attempted by the courier, and subsequent redirections were requested to a neighbour and then to a nominated pickup location. The collection point declined the parcel, after which the courier returned it to us.

These events relate to delivery handling after dispatch rather than the repair itself. Once returned, the item was logged back into our system in line with standard process and is now being prepared for re-dispatch.

Electronic Partners からの回答

2025年12月22日

Thanks for your feedback. Our engineers don’t rely on opinion or assumption when assessing a device — outcomes are based on structured diagnostics and testing carried out at the time of assessment. Any work completed, or confirmation that no functional change was identified, is recorded against those findings. We can only report on the condition of the device as received and the results observed during testing.

Electronic Partners からの回答

2025年12月22日

Thanks for your feedback. Our repair process follows a structured diagnostic workflow, and assessment timelines can vary depending on the item type and the queue at the time it’s received. Where a repair isn’t achievable, we can only report on the condition of the item as received and on the findings recorded during diagnostics. Diagnostic fees and return postage apply under our published terms regardless of repair outcome. If you’d like us to review the assessment notes with your reference, we’re happy to help.

Electronic Partners からの回答

2025年12月10日

Thanks for your review, Mark.

We always aim to offer a transparent and efficient service.

Kindest regards to you!

Electronic Partners からの回答

2025年12月8日

Hi Fred, we’re sorry this was disappointing.
Our assessment showed that the manufacturer no longer supports or updates the internet radio feature on this model, so no repair work was possible. We don’t alter or remove customer data during assessment, and we always recommend keeping a full backup before sending any device in as a precaution.
If you share your job reference, we’re happy to take another look for you.

Electronic Partners からの回答

2025年12月8日

We´re glad to here you've had a swift experience, Peter!

Electronic Partners からの回答

2025年12月8日

We appreciate your feedback, Jack, and we´re glad we could be of help.

Electronic Partners からの回答

2025年12月8日

Thanks for sharing your feedback — we understand how difficult it is to be without heating and hot water while a boiler PCB is away for assessment. Based on our diagnostic process, no faulty components were identified on the board, and the programmable IC cannot be functionally tested without the full boiler system connected. This dependency is a standard limitation in boiler PCB diagnostics, and in such cases we can only report on the condition of the board as received.

The charges applied were the standard service charge, return postage, and the priority option selected at booking for same-day handling. As no repair work was possible, no additional costs were applied.

If you’d like us to review the assessment notes in more detail with your reference, we’re happy to assist.