Flight Network レビュー 87

I very rarely leave reviews, but my experience with Flight Network was honestly one of the worst customer service experiences I’ve ever had.

We booked through Flight Network partly because of the reassurance of their advertised guarantee/support in the event of disruption. Unfortunately, an airport security emergency completely outside of our control prevented us from making our onward flight. We understood the situation itself wasn’t Flight Network’s fault, but what happened afterwards absolutely was.

We emailed multiple times over the course of more than a month asking for assistance, support, or even just a response. Every single email was ignored. No help, no attempt to resolve the issue, nothing. The only time we finally received a response was after a chargeback was raised through Amex.

What makes this even more frustrating is that we were not trying to profit from the situation or demand compensation. We paid for our own replacement travel out of pocket and only wanted the money back for the unusable booking. Instead, we were left completely out of pocket while Flight Network hid behind terms and conditions and provided none of the support or guarantee that was advertised when we booked.

I understand extraordinary events can happen and are outside everyone’s control. What is not acceptable is taking customers’ money, offering no meaningful support when things go wrong, and then ignoring repeated attempts to resolve the issue for over a month.

Extremely disappointing experience and not a company I would trust with future travel bookings.

I booked two tickets through FlightNetwork for €754.60. The flight was cancelled, and FlightNetwork’s own support acknowledged that the trip was impacted. They also acknowledged my refund request by email and said it was still being processed.
Months later, I still have not received the refund. I had to pay an extra additional €2687.86 in order to fly back home due to flightnetwork negligence.

The worst part is the lack of clear communication.

After the cancellation, I had to contact support repeatedly and was mostly transferred, told to wait, or given no useful update. Because there was no clear help or response, I had to book another airline, pay for transport, accommodation, food, and extra costs while travelling with my mother, who was recovering from an ankle fracture.

The original cancelled booking was €754.60, but the situation created an additional €2687.86 in expenses. In total, this caused serious financial damage and I had to borrow money.
I am not able to verify whether the airline refunded FlightNetwork or whether FlightNetwork is still waiting. That is exactly the problem: the customer is left stuck between the airline and the booking site, with no clear accountability.
Based on my experience, I would not recommend FlightNetwork, especially for important trips. Saving a small amount by booking through a third-party website is not worth the risk if something goes wrong.

DO NOT USE THIS COMPANY!!
We booked through them, Wizz canceled the flights and they are refusing to refund us, months later. They keep replying with poorly written excuses. THEY ARE USELESS and thieves too.

Flight Network: Additional costs and no solution
I booked flights with JetSmart through Flight Network and additionally paid for 2×23 kg of luggage (€78). The payment was confirmed.
When printing the boarding pass on the JetSmart platform, it turned out that the luggage had not been registered with the airline. I therefore had to pay for it again.
The subsequent clarification with Flight Network customer service was very time-consuming (about a month, around ten emails) and led to no solution. Instead, I was referred to JetSmart.
Since the booking and payment were made through Flight Network and I had no direct contact with JetSmart during the booking process, I would have expected Flight Network to clarify why the boarding pass from JetSmart did not include the luggage and why I had to pay for it again. In my case, however, I was left with the additional costs.
From my point of view, this is very disappointing. I would not book through Flight Network again in the future, but directly with the responsible airline.

After having a flight cancelled by the airline due to the situation in the Middle East, I have only received a partial refund and communication with the company is very difficult

They are impossible to reach . I have bern waiting for a refund rom them for more then 3 months . Never order anything from them , such a bad customer service. They also don’t have any email, its only through chat in their site and they are never available there, you are always like queued at 2000 and your turn never arrives. Worst experience ever

Absolute scam, luring people in appearing to be the official booking site then refusing to process refunds when caught out. BEWARE AND STAY AWAY FROM THIS COMPANY AT ALL COSTS.

Urgent warning to British airlines travellers Flight Network victims waiting for a refund after being robbed by Flight Network: this is a ghost company impersonating BA, juggles around companies’ logo and official website. Case BA8475 flight XIUZHT: Flight Network is charging the money for flight tickets they don’t have, then sending fishing emails announcing flight cancellation. Processing my refund money since 17th of March 2026, now keeping 72% of my money. This is fraud that must be investigated. A well-known company such as British airlines would not involve with scammers unless they share the loot. How many victims of those thieves would it take to get attention from authorities? Please be aware: Flight Network is UK Ltd, Unit 112854, PO Box 6945, London, W1A 6US, United Kingdom.

I want to warn others about a really stressful experience I had when booking a flight with Air Mauritius and a third-party site called Flight Network.

I reserved a ticket directly with Air Mauritius and was waiting for their official payment link. Before it arrived, I received a separate payment link from Flight Network. I had never dealt with them before and assumed it was part of the airline process, since my reservation had already been confirmed.

I paid the link, only to receive a call shortly after from Air Mauritius saying no payment had been made. That’s when I realized the real payment link from the airline had come through separately.

Air Mauritius cancelled the reservation immediately. Meanwhile, Flight Network claimed I had booked through them and said they would charge a cancellation fee — even though no ticket had been issued and no payment had been passed to the airline.

Despite explaining this, they refused to refund me and gave conflicting information, even blaming other third parties like eTraveli and Hyperwallet.

I had paid via PayPal. Initially, my dispute was rejected because the payment had been authorized. But after escalating and requesting a proper review, PayPal refunded me in full under buyer protection — because no ticket was ever issued, meaning no service was provided.

At the same time, my bank had also started investigating the transaction as potential fraud and issued a temporary refund.

This whole situation was extremely frustrating and stressful. My advice:
Be very careful when booking flights. If you reserve directly with an airline, only use their official payment links. Do not assume emails from unfamiliar companies are legitimate, even if they appear connected to your booking.

Cheap deals from third-party sites can come with serious risks. In my experience, this felt misleading and dishonest.

Stay vigilant and double-check everything before making payment.

6 hours in chat today and agent disconnected me while waiting for a supervisor. Case: Involuntary schedule change (overnight stay added). I am rejecting the change within the 5-day window as per your policy. Phone support hangs up automatically.

FlightNetwork is a total scam! I booked a "refundable" flight with them selecting a premium airline. They sent me a confirm for a budget carrier at a different time selected. When I asked for a refund based on the terms of purchase, they told me to contact the carrier directly. When I called the carrier, they told me to contact FlightNetwork as they don't process refunds. I had to file a fraud case with my credit card company to get my money back. This company is a total scam! Do not use.

Why can't TrustPilot give option of NEGATIVE stars. These people would get 5* for NEVER USE THEM!!
Impossible to contact. No email address. And when I telephoned I was informed I am No .... wait for this .... 247 caller on the line.
Airline cancelled my ticket - all I want is a refund. Plain and simple.

The airline cancelled flight. My refund didn't cover buying a replacement, not even near. No response from these people. Stealing! Thieves!

Classic SCAM ARTISTS

My experience mirrors that of several others - surreptitiously lure users mimicking official airline websites only to entangle you into a web of ZERO CUSTOMER SERVICE, NO REFUNDS and PAINFUL BACK-AND-FORTHS.

AVOID, AVOID, AVOID (!)

I received a notification that a future flight, months in advance, had its departure changed by several hours. The airline offered two options: I could change the departure date for free or receive a full refund. Since I had purchased the flight through Flight Network, I had to contact them to request the refund.

During two separate calls, I was informed that the request had already been submitted and that I should see the refund in three business days. However, weeks later every time I checked the status of the ticket, it still appeared as active, and no refund had been issued.
After four attempts, each time spending a significant amount of time on the call explaining and re-explaining the same issue, I had to contact the credit card company to resolve the matter. This experience left me with a negative impression of Flight Network, and I will not be using them again. When things don’t go as planned, they seem to lead you astray. Their customer service is truly terrible.

Il.peggio del.peggio! Piattaforma da non utilizzare assolutamente. Da un anno aspetto un rimborso per annullamento voli causa medica. Inviato mille volte i certificati medici e ora il telefono è disattivo. Pessimi

Ook ik zou geholpen worden met een check in. Ik heb daarvoor betaald maar het gebeurde niet.

Zij boden mij een service aan; om de check-in uit voeren, voor mij.
Echter dit hebben zij niet gedaan waardoor ik op de luchthaven stond zonder boardingkaarten welke ik uiteindelijk (duur) zelf heb moeten laten maken.
De helpdesk ontkend deze dienst aan te bieden. Via de mail krijg ik ook geen gelijk.
Onbetrouwbare organisatie dus.

Absolute terrible business to deal with! Do not book with them at all. They appear to look like "direct" sites but DO NOT use them. One simple change costs $570 for nothing.

I booked my flight with british airways through them. I canceled flight and british airways confirmed the refund has been processed and flight network needs to release it for me as they refunded yo them but they refuse to do so saying theres no refund. They are playing back and forth with me. Please avoid at all costs booking with them