Appalling customer service. Issue with sizing with one hat ordered. We had received free gifts and were insistent they be returned even though I was ordering a replacement (and would return the gifts... ãã£ãšèŠã
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I purchased a Tilley hat eleven years ago, and wear it regularly during the summer, especially when golfing. It is comfortable and gives good protection. Their promise is to guarantee the product for... ãã£ãšèŠã
Had been hunting for a packable waterproof rain coat for a while, happened upon the Tilley Rain Poncho and it's reviews were all positive. The range of colours it comes in are subtle and understated,... ãã£ãšèŠã
Only one hat in my size so little choice but that was ok. Delivery a little longer than we are used to these days - 7 - 10 days. Hat itself exactly as described and helped enormously on a long plan... ãã£ãšèŠã
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Designed in Canada since 1980. Tilley represents a lifetime investment that's rich with stories that have travelled the globe. True to a time honoured design philosophy, Tilley balances form with function, style with innovation, and gives classics a modern spin. Our products are designed and crafted to withstand the test of time. We thoughtfully select quality materials with features that enhance the outdoor experience. We design locally, and produce responsibly. We exclusively feature Canadian designed headwear and apparel and maintain high standards, at home and abroad. We are committed to sustainability through the use of natural and recycled materials, and sustainable fibers.
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Unit F5 Helston Business Park, TR13 8FZ, Helston, è±åœ
- 01326 574402
- info@tilley-uk.com
- uk.tilley.com
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Tilley simply make the best sunhatsâŠ
Tilley simply make the best sunhats available.......the T 5 Adventure Hemp Hat replaces my well worn T3 after over 25 years of service !...its now the garden only for that !
Ordering goods is straight forwardâŠ
Ordering goods is straight forward with a good selection of products. Delivery can be longer than expected if not in stock in the UK.
Keeping a head during summer
Great product, quality service. Great company to deal with.
Brilliant hat.
Bought a hat for my sister as she was after something to protect her eyes and face whilst visiting warmer climates. Having already purchased a Tilley hat, I decided they were the best choice.
She loves it. Fits her head perfectly, offers full protection and with its venting system, allows her head to remain cool, but also offers protection when there are light showers.
Service from start to finish was superb, so thank you to all involved :)
Great company to deal with and goodâŠ
Great company to deal with and good contact kept. They got straight back to me when I queried where my Tilly Hat was. Delivery wasnât the fastest but was worth the wait. Itâs our 4th Tilley Hat as my husband lost one of his while on holiday and no way would he wear anything else. We have both the hemp ones and the summer breathable hats
A great cap
A great cap. A good all rounder - shower proof, cool with the side meshing and adjustable. Good size peak. Ladies could maybe do with an extended colour range. Good vfm
Quick shipping
Quick shipping, however the hat was stuck in Germany (while being shipped from UK to NL) for about 2 weeks with no change. I had to pay almost 30 euros custom fee to get the hat released by the customs office. But Tilley did great. The hat feels very sturdy and of good quality and fits like a glove.
I had to claim the life warranty on myâŠ
I had to claim the life warranty on my hat and from start to finish it was done with curtesy and no quibbles. No hassle, no back and forward hackling just straight forward customer service. Well impressed.
Easy to order and arrived quickly
Easy to order and arrived quickly. Was ordered as a gift and recipient very happy with his hat.
Excellent service and I am in love withâŠ
Excellent service and I am in love with my ponch and hat. Perfect for Scottish weather (Summers)
Great to get the product, import fees and taxes payment process can be improved
I was happy that I could order hat sizes 7 3/8. The processing time was okay. The shipment with postal service required payment of the import fees at the post office. When items are shipped DHL as parcel, it is possible to do a pre-clearance with paying the import fees and taxes upfront, so the parcel is delivered at the door step.
Hat replaced under guarantee withoutâŠ
Hat replaced under guarantee without fuss
Tilley hats are not what they used to be. Now made in China, the quality has dropped dramatically.
Tilley hats were always renowned for their quality, I am on my 4th in 20 years and I am very disappointed, it no longer has the quality feel of the Canadian made hats as now made in China what a shame, i would rather pay more for the original, will look for a better make .
I enjoy wearing Tilley hats
I enjoy wearing Tilley hats, summer and winter.
Disappointed that the âhat for lifeâ whether worn out or lost has expired & I didnât know
Nevertheless I bought a new sunhat.
Unfortunately, I have not been able to register the new hat.Had difficulties on line tried a message to Tilley, but got no response
The best sun hat I will ever possess
Delivery was better than the order confirmation implied, and my sun hat arrived well-packaged and immaculately presented. The hat is extremely well-made, lightweight (just as described) and functional. I am not an avid wearer of hats, per se, but this one is cool, light, and fits so well, I hardly know I have it on, which is a godsend on a strenuous hike. Oh, and I should probably also mention - it is an extremely effective measure against sunburn!
Quick delivery with accurate order
Good quality
Good quality. I expect my new hat and dress will be among my go to items for years to come.
Excellent product
Excellent product. However it's important to make sure that you order the correct size, as Tilley sizes are different to normal UK ones. I originally specified 7.125 inch which is my normal hat size, but it was much too small. The correct size for my Tilley hat is 7.375 inch
Tilley Shirts are excellent ᅩ
I bought a shirt from the Tilley store in Toronto; I was so impressed with it. I looked for an outlet in the UK. The same shirt was on offer on the website, so I purchased the same one again but in a different colour. It arrived within the timeframe stated, and well packed. I am very happy with the shirts.
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