Yard Force UK レビュー 338

Absolutely love my robotic yard force mower, it saves me such hard work, and lovely to come home and it is all done for you.

My father bought a lawnmower from Yard Force and it would not start. Sadly, he passed away shortly afterwards but Yard Force's customer services were appalling and made it extremely difficult to claim a refund or replacement. A year later, I have managed to diagnose that the fault was with the original factory setup, which meant that the spark plug would not spark. This is basic quality control and inexcusable as is the dimwitted approach of their customer service. I will never buy anything from this company again.

The company appear in many YouTube videos to imply that these power washers are made in the USA however they are Chinese made.
The product is ok but definitely not the best quality. Not had to contact customer ser

So the battery on my lawnmower failed. It is a few years old, so I can forgive that. The 5 stars is for the customer service, refreshingly they genuinely seemed to care. The response was fast, polite and thorough.
Alex took all my details and I was disappointed to find that new batteries were out of stock. However next day I was contacted by Nicky (CS Manager), who had looked into my problem, found a solution and had an alternate battery added to the website on the same day.
Just very nice to receive such a prompt, efficient response (and get my mower working again - it's a decent mower, lower price bracket but effective). Thank you!

Clam numbers 53035 hi thank you very much the service was great and the communication was very good and the service was great response was very good and the part is being delivered soon than you Tony Crosby

Purchased a cordless power washer but unfortunately it was faulty. Contacted Yard Force Customer Support (Nicky) and she agreed immediately to provide a replacement. This is the sort of quick response that customers want and I was delighted.

I'm not the person to waste time writing reviews but I think this warrants it as I emailed the customer services to source a part for the gr40 electric chainsaw,they was very quick,helpful and understanding.
The part I needed was not something they do separately and they are not easy to find(oil pump T88) THEY ARE SENDING A NEW UNIT OUT INSTEAD,new parts all around can't be bad. Definitely a 5* after service so buy with confidence knowing your looked after! Thanks

Good product, especially for the price. I alrrady have a mower and blower. Very quick delivery as well. Great looking equipment. Thanks

I had a problem with the battery on this item. I contacted Yardforce, their response was immediate, a replacement battery was sent out within 24 hours. Excellent service, I would wholly recommend, thanks to Hugo and Nicky for their fantastic help.

Very quick response to my email and the matter dealt with within 1 hour of giving details. Nicky absolute star.

Fast response to my issue and everything sorted out quickly to my complete satisfaction.

There is no one answering the phone on either Sales line 1 or Technical line 2. I would strongly recommend you don’t buy any of their products. Our lawnmower is still in warranty but can’t get anyone to answering the phone. The battery won’t recharge and after viewing other people’s reviews they must know they have a problem with their cordless lawnmowers 😡 well eventually someone answered the phone 🥳 they came back to me and told me my battery was not covered under the 12 month warranty and as a gesture of goodwill they would take a percentage off, but I had paperwork for 2 years warranty. In the end I said I would pass all the paperwork to The Office of Trading Standards. In a couple of hours I received a phone call stating the battery would be free of charge. Still not good customer service, now twice this company now emailed me asking me to amend my rating on them. Well I spent a whole day trying to resolve this issue and it was a good job I kept all the paperwork with the warranty as well because I would have been out of pocket. So my rating stays at a one star rating 😡

Tried to register my 2+1 warranty on Yardforce web site 4 or 5 times. Nothing happened. Tried to contact their customer relations department again no contact or able to query if my guarantee has been registered or not. Hopeless support. I purchased my mower through Homebase. Contacted Homebase customer service about problem. Homebase most helpful simply confirmed product was covered with 2 year warranty and to contact them if I had a problem.
Having submitted a 1 star review initially, I received next day immediate contact from Yardforce Customer Service who apologised and registered my 3 year warranty. Appears they were having some IT problems. Thank you.

I bought a Yard Force mains powered pressure washer. It didn't work on first use so I set up an account with them to get access to support. Then I filled out a ticket and expected to wait the usual 48 hours for a pointless response. They EMAILED ME BACK WITHIN 2 MINUTES. Turns out it was user error, they got me sorted in a jiffy. Excellent support and I'm really pleased with my purchase. It's a great piece of kit, compact AND does the job really well. Thanks Hugo and Nicky.

Yardforce Mähroboter hatte keinen Diebstahlschutz. Wieder zurück gegeben. Ist das mindeste was er für fast 500€ haben sollte.

Je déconseille fortement cette marque de robot tondeuse en deux je l'ai renvoyer en sav tous les trois mois pour plusieurs pannes . Aucun geste commercial de leur part.

The battery for my cordless mower was not charging fully and therefore did not achieve the stated run time. The company's service/customer support is I think managed by a 3rd party. They were a little difficult to contact at first but eventually I did speak to someone helpful and after a little to-ing and fro-ing by emails a replacement battery has been supplied. The battery was within its one year warranty so this is only fair. Nonetheless the company did honour the warranty.

Absolutely shocking product. The battery life is awful. DO NOT BUY. We purchased a mower last year, battery life ran out. Bought a new battery this year for €70 and now four months later the battery isn’t working again. Contacted Yard force they blatantly couldn’t care less. AVOID at all costs

I used the jet wash to clean two cars. Much easier to used than the Karcher, as fewer linkages to manage. Handy size and weight, enough power to remove dirt. Small enough to store when out of use.

Customer service is outstanding from this company. Had an issue and needed a replacement part. Dealt with quickly and efficiently.