Absolutely spot on. Processed and dispatched my order rapidly, parcel arrived within 2 working days in unmarked condition. The contents were accurate and unmarked. I'm very happy with the service... ãã£ãšèŠã
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Always good service. I can find exactly what I want. Delivery times vary but that's not a major issue.
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I placed an order online couple weeks ago, unfortunately when it arrived the vape pod was faulty. I contacted them and the problem was solved immediately. They got back to me same day, there was no fa... ãã£ãšèŠã
I have had not a good experience with UKECIGSTORE. Missing items and delayed delivery have been repeated multiple times making my experience really annoying. I hope you can fix your operation problems... ãã£ãšèŠã
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ukecigstore.com ã«ã€ããŠ
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UK ECIG STORE is a thriving British business with an international reach; bringing quality products and great customer service to the growing e-cig industry. We operate Londonâs premier e-cig stores in Camden, Wembley, Fleet Street, and our online store is amongst the biggest and busiest in Europe.
We work closely with brands and manufacturers from around the globe, designing e-cigarette kits to suit our customersâ needs and lifestyles. We offer hundreds of products, tailored towards both starters and more advanced users. We have everything you need to join the global e-cigarette community and we aim to offer the very best in vaping products and industry information.
Each product we stock has been rigorously tested by our team of vaping experts, and chosen specifically chosen to enhance your vaping experience. If we sell it, we have tried it and like it!
Customer service and quality products are at the heart of our business, which is one of the reasons why customers from over 100 countries choose to shop with UK ECIG STORE.
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20 Fulton Road, HA9 0TF, London
- 02034754885
- support@ukecigstore.com
- ukecigstore.com
4.1
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2666件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
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Speedy delivery
2026幎9æ18æ¥
Always good service
Always good service. I can find exactly what I want. Delivery times vary but that's not a major issue.
2026幎9æ18æ¥
ukecigstore.com ããã®åç
Thank you for your lovely review! Weâre really pleased to hear youâre happy with our service and that you can always find what youâre looking for.
We appreciate your understanding regarding delivery times and, most importantly, your continued support. Thank you for choosing us! ð
Never had a problem with orders beforeâŠ
Never had a problem with orders before but after placing my recent order it took days before i received my order which as put me off ordering again
2026幎8æ20æ¥
ukecigstore.com ããã®åç
Thank you for your feedback. Weâre really sorry to hear that your recent order took longer than expected to arrive, especially as youâve previously had a good experience with us.
We completely understand how disappointing this would be and why it has put you off ordering again. We appreciate your continued support and hope we can provide you with the reliable service youâve come to expect in the future.
Delivery was quick and on time juiceâŠ
Delivery was quick and on time juice was nicely protected and packed
2026幎8æ20æ¥
ukecigstore.com ããã®åç
Thank you for your lovely review! Weâre so pleased to hear your order arrived quickly and on time, and that everything was securely packed. We really appreciate your feedback and support!
I have had not a good experience withâŠ
I have had not a good experience with UKECIGSTORE. Missing items and delayed delivery have been repeated multiple times making my experience really annoying. I hope you can fix your operation problems for your future clients. As i wont be buying with you anymore .
2026幎7æ20æ¥
ukecigstore.com ããã®åç
Thank you for your feedback. Weâre sorry to hear youâve experienced repeated issues with missing items and delayed deliveries. We understand how frustrating this must be and are working with our warehouse and courier teams to improve this.
We hope youâll consider giving us another opportunity to provide you with the experience you deserve and restore your confidence in us.
ukecigstore.com ããã®åç
Thank you so much for your amazing support over the past 10+ years! ð¥°
It truly means the world to us to have such loyal customers. We really appreciate you sticking with us for all these years!
Absolutely spot on.
Absolutely spot on.
Processed and dispatched my order rapidly, parcel arrived within 2 working days in unmarked condition. The contents were accurate and unmarked.
I'm very happy with the service and will recommend 100%.
This should be the bar that businesses strive to achieve.
Well done UkEcigStore.
2026幎7æ28æ¥
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ukecigstore.com ããã®åç
Thank you so much for your fantastic review!
We're delighted to hear you were happy with our service, from the fast dispatch to the speedy delivery. It's great to know everything arrived exactly as expected, and your kind words about our team really mean a lot.
Thank you for your recommendation and for taking the time to share your experience. We look forward to serving you again soon!
Great selection
Great selection, good offers. Good products and fast delivery. Always had great customer services when needed.
2026幎6æ25æ¥
ukecigstore.com ããã®åç
Thank you so much for your fantastic review!
We're delighted to hear you've been happy with our selection, offers, product quality, and fast delivery. It's especially great to know that you've had positive experiences with our customer service team whenever you've needed us.
We really appreciate your support and look forward to serving you again soon! ð
Kind regards,
Caroline
ukecigstore.com ããã®åç
Thank you for your wonderful review! We're so pleased to hear that you found our website easy to navigate and that your order arrived quickly.
We really appreciate your feedback and look forward to serving you again soon.
ukecigstore.com ããã®åç
Thank you so much for your lovely review!
We're so pleased to hear that you were happy with both the fast delivery and our products.
We really appreciate your support and look forward to serving you again soon.
ukecigstore.com ããã®åç
Thank you so much for your kind review!
We're delighted to hear that you were happy with both our customer service and the value we offer. Your feedback means a lot to the team, and we're pleased we could provide you with a great experience.
We look forward to serving you again soon!
ukecigstore.com ããã®åç
Thank you for your review and for being a valued customer.
We're sorry to hear that this experience left you feeling disappointed. We understand your frustration, particularly as you've previously had no issues with your orders.
To clarify, when an item is reported as missing, checking with our warehouse is a standard part of our investigation process and is not intended to suggest that we doubt our customers. We carry out these checks to understand what may have happened and to help prevent similar issues in the future.
That said, we apologise that you did not receive a follow-up update. Regardless of the value of the item, we appreciate that receiving an incomplete order is frustrating, and we should have communicated with you more effectively throughout the process.
Since your review, we have been back in contact with you and have arranged for a replacement order to be sent for the missing item. We hope this helps to resolve the matter and restore your confidence in our service.
Kind regards,
Customer Service Team
I was payed for products but notâŠ
I was payed for products but not received any. By the way they not send me comfirmation letter.
Now im asking to return my money.... a lot of questoons....al the end i cant yo send to them letters, they are blocked me
Not safe company. Not recomended
2026幎5æ28æ¥
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ukecigstore.com ããã®åç
Hello,
We are sorry to hear about your concerns. However, after reviewing our records, we have not received any recent order or payment associated with your account. The last order we have on file was placed in October 2025.
As no order has been received by our system, we recommend checking your bank or payment account to confirm whether the payment is still pending or if the funds have been automatically returned to your account, as can happen when a transaction does not complete successfully.
If you believe a payment was taken, please contact our customer service team directly with proof of payment, the transaction date and transaction ID so that we can investigate further.
We are committed to resolving any genuine issues and look forward to hearing from you.
Kind regards,
Customer Service Team
Ordered over a week ago and it stillâŠ
Ordered over a week ago and it still has not been despatched. Customer service cannot tell me when it will be sent, just that they are experiencing delays. Yet the website still advertises that you can receive your order by tomorrow, which is clearly false advertising.
2026幎1æ27æ¥
èªçºçãªã¬ãã¥ãŒ
ukecigstore.com ããã®åç
Thank you for your feedback, weâre very sorry for the delay with your order. We understand how frustrating this must be, especially when the delivery expectations shown on our website havenât matched your experience.
The delay was due to a recent warehouse relocation, which temporarily impacted our dispatch and delivery times. This transition has now been completed, and our operations are back to normal.
We truly appreciate your patience and hope weâll have the
opportunity to serve you again in the future.
Great customer service after a productâŠ
Great customer service after a product was mistakenly not sent, they made up for it by sending and extra one
2026幎1æ26æ¥
èªçºçãªã¬ãã¥ãŒ
ukecigstore.com ããã®åç
Thank you for your kind words! We really appreciate your understanding when the initial mistake happened. We're glad our team could make things right and turn the experience around for you.
See you again soon
good quality
2025幎12æ11æ¥
èªçºçãªã¬ãã¥ãŒ
ukecigstore.com ããã®åç
Thank you for your feedback! We're glad to hear youâre happy with the qualityâyour support means a lot to us. We look forward to seeing you again soon.
Iqos Terea ALWAYS out of stock
I am an Iqos user but everytime I checked on this website the Terea sticks are out of stock. Sometimes it looked like it was in stock but when I tried to add it to the Cart I couldn't. The stock management of this company is a joke.
2025幎12æ26æ¥
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Iqos always out of stock
Used to be a loyal customer due to its speedy delivery. However, in the past year the iqos was always out of stock, which led to my points being expired. Apparently they have a serious problem for their inventory control. Switched to another seller and very happy with them.
2025幎2æ1æ¥
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They drown you in spam emails
They drown you in spam emails - so many, they arrive nearly as often as the urge to smoke.
2025幎11æ26æ¥
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Not for me
Every now and then they have a 15% off site wide sale. Everytime they do, they are sold out of EVERY type of Terea sticks. The next day they are mysteriously fully stocked again...
2025幎10æ6æ¥
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