Andrew has been a great help during whole booking process. I had to book few numbers, then add few more and then adjust the final number etc. Appreciate his help and patience with me. Next we can't wa... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I called today as I had a couple of questions. I spoke to Luis, and he was absolutely wonderful. He not only answered all my questions, but also gave me info that I had not even thought of. After... もっと見る
Not yet attended our booking, but just want to give praise to Lewis for his assistance in the date adjustment of our booking. Really efficient, clear & to the point. Also, on-point with answering gene... もっと見る
企業が回答しました
Luis provided amazing service and was incredibly efficient. I was unfortunately late in booking my paintball session, but Luis reassured me that he would find a way to secure a spot. Fortunately, he... もっと見る
企業が回答しました
企業情報
当該企業による記述
Play paintball games at the UK's leading paintballing company. Book online today & enjoy the ultimate paintballing experience with UK Paintball
連絡先
B49 5LR, Alcester, 英国
- 0330 043 4122
- contact@ukpaintball.co.uk
- ukpaintball.co.uk
4.8
優良
2778件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Andrew was very helpful and quick to…
Andrew was very helpful and quick to respond and helped with inquires!
2026年5月4日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Haven’t even booked yet but Andrew was…
Haven’t even booked yet but Andrew was straight on to my query and sorted out options immediately. Great service and extremely efficient!
2026年5月2日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Andrew was really helpful and…
Andrew was really helpful and accommodating with the booking of our paintball party
2026年5月2日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Andrew called to assist me in booking a…
Andrew called to assist me in booking a paint-balling session for my son’s birthday. He was very friendly and informative. A positive experience, which I will recommend, cannot wait to attend the paint balling session.
2026年5月2日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Thank you!
Luis was very helpful and accommodating when I called to explain that I had made an error when booking a session for my son’s birthday. He quickly found a solution which meant that I did not have to cancel the booking or let my son down. Thank you to Luis and the team in Broxbourne for all your help!
2026年5月1日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Great customer service
Great customer service! Big shout out to Andrew for making the booking so easy for me and answering all my questions. Our group can't wait for our day in june!
2026年5月1日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Massive thank you to Andrew for helping…
Massive thank you to Andrew for helping me book my son's birthday party
Very quick easy and professional
Thank you
2026年5月1日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Well explained and was extremely polite
2026年5月1日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Luis was an excellent help with booking…
Luis was an excellent help with booking my paintball experience
2026年5月1日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Great customer service
Great customer service, very helpful and quick to help find an event especially Luis 👍🏻
2026年4月30日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
I booked over the phone with luis and…
I booked over the phone with luis and he was excellent, he went through all the details and made it extremely easy to book a stag do
2026年4月30日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Great help with the booking made the…
Great help with the booking made the whole process very easy and answered all of my questions 👍👍
2026年4月30日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Customer service by Andrew over…
Customer service by Andrew over whatsapp. He was helpful and polite. We are yet to have the party but so far everything has been quite easy.
2026年4月30日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
I spoke to Andrew and he was very…
I spoke to Andrew and he was very helpful and was quick to answer all of my queries. Within 5 minutes of speaking to me he had sent a detailed email with all my queries answered. Great customer service!
2026年4月30日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Very helpful
Very helpful, spoke to Andrew though and he was great. Would like to see some packages offered that could be purchased before the day but other than that everyone has been very helpful.
2026年4月29日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Luis was amazing
Luis was amazing! He was so good at helping me find out what I needed to. Great work
2026年4月28日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Bad communication ruined a child birthday party
We had a booking for a birthday party for 9 years old kids.
Turned out UK paintball is reselling service from local paintball venues and this distorts the communication with the venue.
The local venue provides a paintball guns with lower impact.
If we knew that we would book this service with the lower impact guns.
The reason for the complaint is that most of the kids cried a lot during the games. 1 refused to play at all. 1 child skipped one game to recover. 2 cried quite bit due to the pain.
The venue couldn't change our booking as the low impact guns were booked for another group.
It was a complete disaster.
My advise is to find out local venue and book directly to avoid confusion.
2026年4月25日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
We’re sorry to hear you felt we were only worthy of a 1 star review.
While we do advise which sessions are the most appropriate for the group, ultimately, it’s up to customers which session they would like to book for. We can see the organiser of the group requested to book the junior session. We are able to assist with a low impact booking if a customer’s wishes to book that.
Looking at the correspondence on the booking, the organiser stated that all the players were 9 years old, which is the minimum age for the chosen session. We understand that on the day, one of the players was 8 years old, and due to being too young, was unable to play. The minimum ages are advised on our website and booking confirmation emails.
As a gesture of goodwill, the site manager took the player who was too young out to the target range with a low impact gun and gave them some time to fire at the targets!
At the end of the session, during the debrief, the players who had taken part in the session informed the marshals they had had a great time during the activity.
UKPaintball
No booking after I paid and got email confirmation
We went to our session and they didn't have our session on the system, I am not impressed what so ever and want a refund. We came out for a friend's stag and this happens. This is not acceptable what so ever and need to refund us. We don't live close to the venue and this happens. Not happy at all
2026年4月25日
UKPaintball からの回答
Thanks for your feedback,
We’re sorry to hear that you felt we were only worthy of a 1 star review,
Following the feedback, we contacted the venue manager and we understand that there was a slight error with the group list for the day. The venue manager advised there was approximately a 5 minute delay while they sorted out the paperwork for your group. However the group were able to play on the session without missing out on any game time!
We do apologise for the slight mix up, and we hope that your group had a great time paintballing!
UKPaintball
Top day out friendly staff everything…
Top day out friendly staff everything explained well Great packages
2026年4月25日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
Efficient and effective service
Efficient and effective service, really helpful and responsive customer service
2026年4月22日
自発的なレビュー
UKPaintball からの回答
Thanks for your feedback,
UKPaintball
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