very helpful and friendly!! I phoned in about a booking enquiry and was guided through options and reservations by Alex who was absolutely amazing and made sure my choices were right for me.
企業が回答しました
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レビュアーのコメントを見てみましょう
Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... もっと見る
企業が回答しました
After researching several storage providers i settled on UK Storage with Liam Reed as my contact. Liam made the entire process quick and easy and offered me a price that beat all the competitors. Li... もっと見る
企業が回答しました
Booking a unit was quick and straightforward. The team were very helpful when I called with a couple of questions, and everything was explained clearly. The Plymouth sites are easy to find and well... もっと見る
企業が回答しました
企業情報
当該企業による記述
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
連絡先
26 Clare Place, Coxside, PL4 0JW, Plymouth, England, 英国
- 1752724092
4.0
ほぼ満足
10件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
very helpful and friendly!
very helpful and friendly!! I phoned in about a booking enquiry and was guided through options and reservations by Alex who was absolutely amazing and made sure my choices were right for me.
2026年7月3日
自発的なレビュー
UK Storage Company - Plymouth Central からの回答
Dear Asia,
We are so pleased Alex was able to assist you throughout the booking process. Our Customer Support team is on hand to guide you to the ideal self storage unit for you. As we are centrally managed, we want to ensure that our customers feel valued and supported. Our UK Storage App will also help you to manage your account.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Sammy was very sweet and understanding…
Sammy was very sweet and understanding over the phone even at opening times. She sounds like a great employee
2026年5月28日
自発的なレビュー
UK Storage Company - Plymouth Central からの回答
Dear Alyssa,
Delighted Sammy was able to support you during your call.
Thank you for our five star review.
All the best,
The UK Storage Company team
Sammy helped me and she had excellent…
Sammy helped me and she had excellent customer service, she was very lovely and helpful to talk to and made the whole process very easy for me.
2026年5月13日
自発的なレビュー
UK Storage Company - Plymouth Central からの回答
Dear Alisha,
Thank you so much for our five star review. We are delighted that Sammy provided excellent customer service. We will pass on your comments to her.
We are also pleased that the process was simple and easy for you to move into your self storage unit.
Thank you for choosing us!
Kindest regards,
The UK Storage Company team
Excellent service and price
After researching several storage providers i settled on UK Storage with Liam Reed as my contact. Liam made the entire process quick and easy and offered me a price that beat all the competitors.
Liam was engaging, professional and friendly. A great representative of UK Storage
2026年3月31日
自発的なレビュー
UK Storage Company - Plymouth Central からの回答
Dear David,
Thank you so much for your fantastic review! We’re delighted to hear that you received excellent service and value.
It’s great to know that Liam made the process quick and straightforward, and we’re thrilled he was able to offer a price that beat your other quotes. We agree—his friendly, professional approach makes him a great representative of UK Storage.
We really appreciate you choosing us and taking the time to share your experience. If you need anything at all in the future, we’re always here to help!
Kind regards,
The UK Storage Company team
Terrible company
Terrible company and I would not recommend. Two good things to start: the unit was dry. The staff were friendly.
Everything else was awful. Every single step of the process was riddled with errors and mistakes, from the very first quote to handing back the unit when finished. Every person I spoke to gave me conflicting information, they were unable to get my details correct causing payment issues from the outset.
If you’re planning on using this company while doing something else stressful in your life (like moving house) then avoid.
2026年1月31日
自発的なレビュー
UK Storage Company - Plymouth Central からの回答
Dear customer,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read about your experience and for the frustration this has clearly caused you. While I’m pleased to hear the unit, itself was dry and that our staff were friendly, it’s very concerning to hear that the overall process fell so far short of expectations.
What you’ve described – inconsistent information, errors with details, and payment issues – is not the service we aim to provide, and I completely understand how stressful this must have been, especially alongside something like a house move.
We take feedback like this seriously as it helps us identify where we need to improve. Unfortunately, we haven’t been able to identify your account from this review alone, but we would really appreciate the opportunity to investigate this properly and learn from what went wrong.
If you’re willing, please contact us on 0330 202 0602 or email admin@ukstoragecompany.co.uk and quote this review.
Kind regards,
UK Storage Company
Great service with Tommy Gale!
Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store ( just clearing space at home prior to viewings pre house sale/ xmas deccies/ boxes etc) but happy with the offer and terms 😀
2026年1月28日
自発的なレビュー
UK Storage Company - Plymouth Central からの回答
Dear Laura,
Thank you so much for your five-star review!
We’re delighted to hear you received great service from Tommy. It’s fantastic to know his clear explanations made getting set up on the app and starting your storage journey nice and easy.
We appreciate you mentioning StoreProtect, which is an enhanced protection plan to protect your property while in storage— hopefully, giving you peace of mind. If you need more information about StoreProtect, please visit our website: https://www.ukstoragecompany.co.uk/storeprotect-information/
If you need anything further, we’re always here to help.
Thanks again for choosing us,
UK Storage Company
Amazing staff and service 5*
I arranged new storage in October with great discount and saving , I didn’t need it to start till December, had to rearrange it for January and they was very accommodating and moving my start date and keeping my discounts, very helpful and pleasant staff all willing to help every time I called, I didn’t need the storage in the end but I would recommend to any needing to use this company as it was amazing and so easy to do
2026年1月13日
自発的なレビュー
UK Storage Company - Plymouth Central からの回答
Dear Primalpj,
Thank you so much for your five-star review.
We do all we can to accommodate our customers requirements, and pleased that we were able to successfully manage your storage needs.
All the best,
UK Storage Company
UK Storage Company - Plymouth Central からの回答
Dear Chris,
Thank you for your five-star review.
If there is anything else we can help you with, please do not hesitate to contact our Customer Support Team.
Thank you for storing with UK Storage Company.
Kind regards,
UK Storage Company
Fantastic Storage Solution – Would Use Again
Booking a unit was quick and straightforward. The team were very helpful when I called with a couple of questions, and everything was explained clearly. The Plymouth sites are easy to find and well laid out, and the units themselves are clean and well maintained.
This is my third time using Storage UK, and I wouldn’t hesitate to use them again. Highly recommended!
2025年10月21日
自発的なレビュー
UK Storage Company - Plymouth Central からの回答
Thank you for your fantastic review! We’re delighted to hear that booking was quick and straightforward, and that our team was able to answer your questions clearly. It’s great to know the Plymouth sites and units met your expectations—clean, well-maintained, and easy to access.
We truly appreciate your continued trust in UK Storage Company and your recommendation. It means a lot to us! If you ever need assistance again, we’ll be here to help.
Best regards,
UK Storage Company
Awful customer service even the management are manipulative and corrupt.
Awful company to deal with had 5 units there and a family member had 1 I moved out after many issues and moved to a much better storage unit near by.
A family member who gave them notice to move out is still being billed to
This day 3 months on she left it completely empty in August someone and they said they checked it on the 22nd and someone had put a lock in it.
How is thather fault if someone else has occupied the unit after she moved out emptying the full thing.
If they opened it they would see it was empty unless someone had moved into the unit with there stuff after she left.
Most awful customer service friend was offered discount as a gesture of goodwill after having lots of issues which they then refused to give him afterter months saying it was never offered untill he literally found the video that captured there lying customer service manger Debbie saying it on the phone. Proving all there lies.
Awful company since it was sold from the original family.
2025年10月5日
自発的なレビュー
UK Storage Company - Plymouth Central からの回答
Hi Ryan,
We’re sorry to read your comments and that you feel disappointed with your experience. We’ve checked our records, and while we’re unable to discuss specific account details publicly, our team always follows a clear and documented move-out process to ensure units are checked and vacated correctly before billing stops. If a lock is found on a unit, we can’t access it to confirm it’s empty, which can delay closure until the situation is clarified.
We’d be happy to review your family member’s account and ensure everything has been handled properly. Please email admin@ukstoragecompany.co.uk with the account name and unit number so we can investigate this further.
We also take any concerns about communication seriously and have reviewed our calls and procedures to ensure accurate information is always provided.
Kind regards,
UK Storage Company
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