I had a great experience with the support team at Ultahost, especially with Bruce Taylor. He responded quickly, understood my issue immediately, and helped me fix problems related to backups and s... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Multiple servers and I've had a great overall experience. They have been reliable for me in CH. I would avoid the starter tier for VPS hosting as it's just not powerful enough and the port speeds are... もっと見る
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Alexis Gardner went far and above to solve my issues. Ultahost always has great support and almost every time fix the issues quickly. Great Hosting, excellent pricing and great support. Would... もっと見る
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Unfortunately, my experience with Ultahost was not good at all. The VPS I purchased was completely inaccessible from Iran, and even after providing full network tests, the support team stated that t... もっと見る
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企業情報
当該企業による記述
The goal of the company is to provide effective Web Hosting in affordable price, which allows our customers to place and maintain their projects on the World Wide Web.
連絡先
651 N Broad St, Suite 206, 19709, Middletown, 米国
- ultahost.com
3.7
まあまあ
869件のレビュー
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hidden Negative Reviews & Possible Fake Feedback – Beware of Ultahost
After carefully reviewing the two official Ultahost profiles on Trustpilot (domains ultahost.com and ultahost.io), it is evident that the company has deliberately split customer feedback between the two domains. The main profile (ultahost.com) has 771 reviews, while the secondary profile (ultahost.io)—a domain that is essentially inactive—has 485 reviews.
Combined statistics from both profiles:
⭐⭐⭐⭐⭐ (5 stars): 846 reviews (67.3%)
⭐⭐⭐⭐ (4 stars): 61 reviews (4.9%)
⭐⭐⭐ (3 stars): 27 reviews (2.1%)
⭐⭐ (2 stars): 24 reviews (1.9%)
⭐ (1 star): 298 reviews (23.7%)
Using the performance benchmark of 3 stars or below as “poor performance”, the company has a total dissatisfaction rate of 27.7%. A significant portion of these negative reviews is concentrated in the secondary (.io) profile, which is less visible to new customers.
This pattern not only raises concerns about artificially managing the brand’s public image, but—given the stark difference between the two profiles—also suggests the possibility of fake or manipulated positive reviews in the main profile. Customers should review both profiles before making any purchasing decisions to get a more accurate picture of the company’s service quality.
In my opinion, these practices show that they are thieves and liars.
2025年9月17日
Ultahost からの回答
Dear Arash,
Thanks for the detailed review and this shows your keen interest in our company and we will be happy to offer you our best hosting services.
Please note hundreds of thousands of companies manage their business with more than one domains and websites, its neither illegal nor wrong. We offer different services and manage them separately for ease of our customers.
Also please note Trustpilot has its own system to verify reviews and delete if there is any fake review. Both our profiles has less than 1000 reviews and if we are managing artificially then the number must be very high along with rating.
Once again thanks for taking time for this detailed analysis and your stats prove that reviews are genuine, and all 5 star reviews are from our valued customers those are extremely satisfied with our services and we are committed to provide best hosting experience.
Best Regards,
good job Edie Mallin
2025年9月15日
自発的なレビュー
Ultahost からの回答
Hello Marko
We appreciate your 5 stars and thank you for trusting us. We will let Eddie know of your appreciation.
If you have any questions or need further information, please do not hesitate to contact us.
Kind Regards
Ultahost Support Team
Good service
2025年9月15日
自発的なレビュー
Ultahost からの回答
Dear MohammadSadegh
We appreciate your feedback. The team is always happy to assist you with your requests
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
Impossible to cancel your subscription
The Ultahost.com company makes it almost impossible to cancel your subscription. I rented a server for the game Enshrouded. When I no longer played the game I tried to cancel my subscription. I went through numerous hours without success. I was assured by them my account was cancelled only to be rebilled again and again.
Update: May I suggest that instead of an apology that you address the issue and institute and easy and straight forward way to cancel a subscription. Thank you.
2025年9月14日
自発的なレビュー
Ultahost からの回答
Hello Don
We sincerely apologize for this issue. Cancellation of a subscription is very easy and straight forward by clicking only one button in Client Area. After a subscription is cancelled, the billing automatically stops, we recommend you check your payment method as it appears the recurring payment has not been turned off by you.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
10/10 Service
Good Support, Good Prices, Friendly Human Beings.
10/10 would recommend
2025年9月15日
自発的なレビュー
Ultahost からの回答
Hi Labcore
We sincerely appreciate your feedback. Our support is top-notch, our prices are budget friendly and we expect you stay with us.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Support Team
I encountered an error on my website
I encountered an error on my website, and Eric Smith helped fix it quickly. He was professional, efficient, and made the whole process stress-free. I truly appreciate his fast response and expertise—highly recommended!
2025年9月16日
自発的なレビュー
Ultahost からの回答
Hello David
Your review is much appreciated, Your issues being fixed quickly and seamlessly is one of the hallmarks of our services.
Feel free to contact us if you need any further information or assistance.
Best Regards,
Ultahost Support
I asked if I could install n8n for…
I asked if I could install n8n for personal use on my current server package, and Samuel Hall & Dextor Jason recommended that I get a new package starting small and scaling up only when needed. The setup took just a few hours and turned out to be more affordable compared to other n8n hosting offers. They were really hands-on and professional, which made the whole process smooth and stress-free.
2025年9月15日
自発的なレビュー
Ultahost からの回答
Hello Raleigh
Thank you for your excellent feedback on our customer support. We are glad the n8n installation was successful on your package and our prices are budget friendly.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Sales Team
Ultahost からの回答
Dear Hasan
Thank you for your review, Fast and excellent customer service is a backbone of our service.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Sales Team
Thanks to (Rufus Rogers) my server is…
Thanks to (Rufus Rogers) my server is back up. Will be back for support if needed
2025年9月14日
自発的なレビュー
Ultahost からの回答
Dear Customer
Thank you for your feedback, We are glad your server is back up. Excellent customer service is a backbone of our service.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Sales Team
Great hosting company for games
Great hosting company for games. Five stars. Tech support, such as Rufus Rogers specifically, are always there to help, even on a Saturday night at 930.
2025年9月13日
自発的なレビュー
Ultahost からの回答
Hello Chris
Thank you for the five stars and excellent review. We are available 24/7 to assist all client on all service related issues.
If you need further assistance kindly contact us again
Kind Regards
Ultahost Sales Team
Ultahost からの回答
Hi Nede
Thank you for your kind words, we take excellent customer support and fast support as a backbone of our company.
Kindly reach out if you need further support.
Regards
Ultahost Support
Great hosting support
Recently decided to migrate my websites to UltaHost. Among 7 websites, one is a very critical customized site and faces errors while migrating. I highly appreciate Nevin Davis and the entire UltaHost team support, time, and hard work in resolving all issues and making my sites live. Now all websites are running perfectly.
2025年9月12日
自発的なレビュー
Ultahost からの回答
Hello Mamunur
Thank you for your review, I am glad to learn Nevin provided great support and solved the migration issues. We appreciate your patronage.
Should you have any questions, feel free to reach out.
Warm regards,
Ultahost Support Team
Been using it for months for my two…
Been using it for months for my two sites and the support has always been super fast. Not just live chat which is always online 24/7 but the ticket support is super fast as well. And the follow ups for problem resolutions are worth every penny. My recommendation is 10/10 go for ultahost.
2025年9月12日
自発的なレビュー
Ultahost からの回答
Hello Customer
Thank you for your awesome review and recommendation, We are available 24/7 to provide fast and efficient support on all issues.
Should you have any questions, feel free to reach out.
Warm regards,
Ultahost Support Team
perfect and awesome support
perfect and awesome support, thank y'all. and speciall thanks to gary clarke thank you so much guys.
2025年9月11日
自発的なレビュー
Ultahost からの回答
Hello Rolia
Thank you for your review, We are please to have you as a valued client.
Should you have any questions, feel free to reach out.
Warm regards,
Ultahost Support Team
Great and Fast Support!
The support team at UltaHost, especially Nevin Davis, is fantastic. He resolved a file-related issue I had very quickly. I am extremely grateful for his help. Thank you!
2025年9月11日
自発的なレビュー
Ultahost からの回答
Dear Customer
Thank you for your review, We are glad your file-related issue was quickly resolved.
If you need further assistance, kindly reach out to us again.
Regards
Ultahost Support
I would like to thank Nevin Davis for…
I would like to thank Nevin Davis for quickly resolving my site's issue and working on my behalf.
2025年9月11日
自発的なレビュー
Ultahost からの回答
Hello Lostie
We appreciate your great review and glad you site's issue are now resolved. If you need further assistance, kindly reach out to us.
Regards
Ultahost Team
Ultahost からの回答
Dear Customer
We thank you for trusting us and choosing our brand, we continue to provide excellent support on all services.
Regards
Ultahost Support
Fast and efficient support from UltaHost
I recently had an issue with my VPS and opened a support ticket with UltaHost. The response was very fast and efficient my problem was resolved much quicker than I expected.
Special thanks to Gary Clarke from the support team, who handled my case with professionalism and clear communication. It really gave me confidence in the service, knowing that help is available when needed.
Overall, I’m very satisfied with the support experience and the way UltaHost values its customers. Highly recommended!
2025年9月8日
自発的なレビュー
Ultahost からの回答
Dear Jacktizff
Thank you for trusting us, we are happy to serve you. Your kind words are a reassurance that our efforts in customer support are in the right track.
Reach out to us if you need further assistance
Regards
Ultahost Support
The support service is great
The support service is great, especially the support guy named Simon Madsen does a great job
2025年9月8日
自発的なレビュー
Ultahost からの回答
Dear Huy
Thank you for the kind review and appreciation. We will continue to review our customer support process and ensure customer satisfaction at all times.
Regards
Ultahost Support Team
I had an issue with my DNS/QUIC.cloud…
I had an issue with my DNS/QUIC.cloud CDN setup, and the support team at UltaHost helped me resolve it quickly. Special thanks to Anderson Coleman from the Level 3 Support Team — he was very professional, fast, and clear in solving my problem. Excellent support experience!
2025年9月7日
自発的なレビュー
Ultahost からの回答
Hello Mohamed
Thank you for your nice review, We appreciate your patronage and are available24/7 to assist you on all technical issue relating to our service.
Kind Regards
Ultahost Support
Trustpilot エクスペリエンス
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
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