Ultiself レビュー 

Ultiself からの回答

2026年7月4日

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this would raise concern, especially if you were not expecting an additional charge after your one-week subscription. We take billing questions seriously and appreciate you reaching out to us. If you have already contacted our support team, thank you for your patience while we review your case. If you need any further assistance, please feel free to contact me directly at rebecca@ultiself.com. My team and I will make sure your case is carefully reviewed and that you receive a clear response as soon as possible.

Ultiself からの回答

2026年7月3日

Thank you for your kind review! We're delighted to hear that Michael was able to help you with professionalism, efficiency, and care. We'll be sure to share your feedback with him, as recognition like this means a lot to our team. We truly appreciate your support!

Ultiself からの回答

2026年7月2日

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why this situation would be deeply concerning, especially if you noticed charges you did not expect and have not yet received a response to your emails. We take reports like this seriously and would like the opportunity to investigate your case thoroughly. Please contact me directly at rebecca@ultiself.com with the email address associated with your account and any details about the charges. I’ll personally make sure your case is reviewed as a priority and that you receive a response as soon as possible.

Ultiself からの回答

2026年7月2日

Thank you for your great review! We're so glad to hear that Ultiself helps you stay focused and build routines that keep you moving toward your goals. Supporting consistency and making it easier to create positive daily habits is exactly what we aim for. We truly appreciate your support and are happy to be part of your journey.

Ultiself からの回答

2026年7月2日

Thank you so much for sharing your experience! We're delighted to hear that Michael was able to quickly investigate the issue and help resolve it for you. Providing prompt, thoughtful support is something we care deeply about, and it's wonderful to know you were happy with the outcome. We'll be sure to pass your kind words along to Michael. Thank you for your trust and for being part of the Ultiself community!

Ultiself からの回答

2026年7月2日

Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for your balanced feedback. I'm glad to hear you're finding the app helpful overall, but I can see why the meditation and self-hypnosis tracks stopping midway would be disappointing. We'd like to look into this and help resolve it. Please contact us at rebecca@ultiself.com with your device model and app version, and our team will investigate the issue and do our best to help as quickly as possible.

Ultiself からの回答

2026年6月30日

Thank you for your kind feedback! We're delighted to hear that you enjoy the app's layout and that it strikes the right balance between functionality and flexibility. Creating an experience that's both powerful and easy to use is something our team works hard to achieve. We truly appreciate your support and are glad Ultiself is working well for you.

Ultiself からの回答

2026年6月29日

Thank you for sharing your experience. We're so pleased to hear that Emma was able to assist you quickly and with care during a difficult time. We'll be sure to pass along your kind words to her. Providing professional, empathetic, and supportive service is something we strive for every day. We truly appreciate your feedback and wish you all the best moving forward.

Ultiself からの回答

2026年6月29日

Hi, I’m Rebecca, Head of Customer Support at Ultiself. Thank you for taking the time to share your feedback. We’ve already been in touch with you directly and have worked through your request together. If you have any further questions or need any additional assistance in the future, please don’t hesitate to contact us at rebecca@ultiself.com. We're always happy to help.

Ultiself からの回答

2026年6月29日

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this would be deeply concerning, especially when you were expecting a single purchase and noticed additional charges immediately afterward. We take billing concerns like this very seriously and understand the impact they can have. Please contact me directly at rebecca@ultiself.com with the email associated with your account and the details of the transactions. My team and I will review your case carefully and provide you with a clear response as quickly as possible.

Ultiself からの回答

2026年6月29日

Merci beaucoup d'avoir partagé votre expérience. Nous sommes ravis d'apprendre que la situation a pu être résolue rapidement et que notre équipe a su vous accompagner. Nous transmettrons avec plaisir vos remerciements à Emma. Votre confiance et votre retour positif comptent énormément pour nous. Merci de faire partie de la communauté Ultiself !

Ultiself からの回答

2026年6月27日

Thank you for your kind feedback! We're delighted to hear that you had such a positive experience with our customer support team. Providing efficient and helpful assistance is something we care deeply about, so it's wonderful to know it made a difference. We truly appreciate your support!

Ultiself からの回答

2026年6月27日

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I understand why you'd be concerned if you were charged for a subscription you did not intend to purchase. We take situations like this seriously and would like to review your account and billing history. Please email me directly at rebecca@ultiself.com with the email associated with your account and any details about the charges. My team and I will investigate your case carefully and provide you with a clear response as quickly as possible.

Ultiself からの回答

2026年6月27日

Thank you so much for your kind words! We're delighted to hear that our team was able to help quickly and resolve the issue with your duplicate payments. Providing prompt, caring support is something we truly value, so it's wonderful to know you had such a positive experience. We really appreciate your feedback and your support!

Ultiself からの回答

2026年6月26日

Thank you for sharing your experience! We're so glad to hear that Ultiself is helping you build a routine during a challenging time. It's wonderful to know that the personalized plan has made a positive first impression and that you're excited to continue your 30-day journey. We hope the program continues to support you every step of the way. Thank you for being part of the Ultiself community!

Ultiself からの回答

2026年6月24日

Thank you for your kind review! We're thrilled to hear that Ultiself has become one of the best apps you've tried and that you've been using it consistently. It's also wonderful to know that the issue you encountered was resolved quickly. We'll be sure to pass your thanks along to Nick. We truly appreciate your support and are glad to have you as part of the Ultiself community.

Ultiself からの回答

2026年6月23日

Привіт, я Ребекка, керівниця служби підтримки клієнтів Ultiself. Я розумію, чому ця ситуація викликає у вас занепокоєння, особливо якщо ви вважаєте, що підписка була оформлена без вашого відома, а спроби зв’язатися з підтримкою не дали результату. Ми дуже серйозно ставимося до таких звернень і хотіли б детально розібратися у вашому випадку. Будь ласка, напишіть мені напряму на rebecca@ultiself.com, вказавши електронну адресу, пов’язану з вашим акаунтом. Ми уважно перевіримо ситуацію та надамо вам відповідь якнайшвидше.

Ultiself からの回答

2026年6月22日

Hi, I’m Rebecca, Head of Customer Support at Ultiself. I can see why this left you disappointed, especially when you were looking for support specifically related to reducing alcohol consumption. We appreciate you sharing your experience and expectations. Feedback like this helps us better understand where we can improve. If you'd be willing to share more details about what you were hoping to find, please reach out to us at rebecca@ultiself.com. We'd be happy to listen and learn more from your experience.

Ultiself からの回答

2026年6月22日

Bonjour, je suis Rebecca, Head of Customer Support chez Ultiself. Je comprends votre inquiétude, surtout si vous constatez un nouveau prélèvement alors que vous n'arrivez pas à utiliser l'application. Nous prenons ce type de situation très au sérieux et souhaitons examiner votre dossier en détail. Merci de me contacter directement à l’adresse rebecca@ultiself.com avec les informations associées à votre compte afin que nous puissions vérifier votre situation rapidement. Mon équipe et moi examinerons votre dossier avec attention et vous répondrons dans les meilleurs délais.

Ultiself からの回答

2026年6月22日

Hallo, ich bin Rebecca, Head of Customer Support bei Ultiself. Ich verstehe, warum Sie darüber verärgert sind, insbesondere wenn Sie der Meinung sind, nur einen einmaligen Kauf getätigt zu haben und anschließend weitere Abbuchungen festgestellt haben. Wir nehmen solche Anliegen sehr ernst und möchten Ihren Fall sorgfältig prüfen. Bitte kontaktieren Sie mich direkt unter rebecca@ultiself.com mit den Details zu Ihrem Konto und den Abbuchungen. Mein Team und ich werden uns das genau ansehen und Ihnen schnellstmöglich eine klare Rückmeldung geben.