Ultiself レビュー 

Merci d’avoir effectuer le remboursement. Vous avez été réactif mais à l’avenir il faudrait caue cela soit plus fluide cordialement

Це додаток для саморозвитку і відстеження звичок, який не просто “галочки ставить”, а намагається показати: що реально працює саме для тебе.

I signed up to try the app at the introductory price £7.95 in March 2026 but after the month, felt it wasn’t for me, so stopped using it. Today I discovered they had taken a payment of £36.79! I then looked back at my account and discovered they’d take one in April too! I have not had any correspondence from this firm, the app is still the same, with no changes, or no added bonus. These people have simply put their hand in my wallet and helped themselves. I have emailed them but got the obligatory “we are experiencing high volume ..” Nonsense. Very very disappointing …

UPDATE:
The response I received from Rebecca Head of Customer Services has been outstanding. Accepting responsibility by reaching out and getting a grip of the problem immediately. She has also initiated a full refund, which I assume will arrive within 5 working days. Whilst my initial experience was one of shock, credit where credit is due, as soon as a problem was identified they dealt with it. Whilst the product wasn’t necessarily for me, in terms of customer service and support, I can honestly say that this was an impressive response. Therefore I have changed my initial 1 star to 4.
Please note in the world of false marketing, I can assure you that I am a genuine customer, and what I have shared was a real experience.

The app itself is actually useful, with a lot of materials. Sometimes too general, but I added some habits to my routine. I also had issue with subscription - unwanted renewal which looks like you can only cancel by emailing them. But the support (Nick) was actually very polite and helpful and we sorted out my issue.

Après mon mécontentement pour le prélèvement d'une somme où je n'avais pas donné mon accord et mon message de réclamation ils ont tout mis en oeuvre pour régulariser la situation et m'ont tout rembourser...
Un énorme merci à l'équipe.
Par contre faites quand même attention avant de valider votre panier.

The Utiself app has no proper cancelation and even though canceling via subscriptions in the apple store I've still been charged $150 again despite not even using the app.

I was in contact with Nick from the Ultiself team and he helped me a lot with a situation, in a quick, kind and efficient way.

the purchase of the app was a surprise based on it being "free trial" that said the customer service from Nick to reverse and fix the problem was excellent!

Be careful when signing up, you might think you are just navigating the app, but you might be signing up for other “offers” “programs” “subscriptions” without having to approve the payment.
The app is not a “game” as it comes off in their advertising, it’s a habit tracking app with some talks, which might help down the line, not sure.
The support team is great to resolve issues, Sam was very helpful.

Thank you for the support and the quick resolution of the issue. I really appreciate it. Special thanks to Sam for the help!

I would highly recommend this app if you’re trying to quit drinking or cut down on it because the Customer Service with Nick was excellent and he went above and beyond to help me out. 

Excellent customer service with Emma! Very prompt, fair and helpful!

I had a very positive experience with Ultiself’s support team. Nick was especially helpful — he responded quickly, was clear in his explanations, and genuinely tried to understand my situation. The communication felt professional and supportive, and I appreciate the effort to improve the user experience. Overall, I’m satisfied with the support I received and can recommend Ultiself to others.

I signed up for this app and forgot that I had until the next payment came due. Their customer service team, specifically Nick, helped to fix this immediately. Excited to check out this app and appreciate knowing their team is both responsive and helpful :)

I opened this app once and purchased a PDF plan. I cancelled the subscription after my first $49 charge and noticed I have been getting charged since!!!!

Disgusting APP - unlike normal professional apps there is no opt out/cancel subscription instead you have to send an email that may or may not be manned at any given time. The website has no ability to sign in and manage your account. Avoid this app at all costs - YOU WILL REGRET IT.

ce site est une arnaque. J'ai été comme beaucoup prelevé de 49:93 sans autorisation. remboursement exigé.

Sent to info mailbox of ultiself:

Hello,

I am writing to formally report unauthorized charges and request an immediate refund.

After purchasing an Ultiself subscription, I was unexpectedly charged two additional times while simply navigating your website. At no point did I intend to make further purchases, and the interface was misleading, as I was charged by clicking what appeared to be the only option to proceed away from the page.

This is unacceptable.

I request the following actions immediately:

A full refund for the two unauthorized charges
Confirmation of cancellation of any and all active subscriptions under my account
Written confirmation that no further charges will occur
If this matter is not resolved promptly, I will escalate the issue through my bank/payment provider and file formal complaints on consumer protection platforms.

Please treat this as urgent and confirm once resolved.

Update APR 30:
reported unauthorized charges refunded; email confirmation of canceled subscriptions;

Charged after confirmed cancellation - not visible as Apple subscription

I requested cancellation and received written confirmation from Ultiself that the cancellation process had started and that no further charges would be made to my card.

Despite that, Ultiself.app charged my card again.

This is especially concerning because the subscription does not appear in my Apple subscriptions. My Apple purchase history only shows Ultiself as a free €0.00 app download, while the actual charge was made separately through Apple Pay / Apple Wallet.

I have not been using the subscription and now have to dispute the charges with my bank. I have also contacted Ultiself again requesting a full refund and written confirmation that the subscription is cancelled.

I will update this review if Ultiself refunds the charges and confirms that no further payments will be attempted.

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Update: I have now emailed Rebecca, Head of Customer Support, directly at the address provided by Ultiself in replies to similar billing complaints. I included the cancellation confirmation, bank charge screenshots, and Apple purchase history showing only a free €0.00 app download with no Apple-managed subscription.

I am waiting for written confirmation of cancellation, refund of the charges made after cancellation, and confirmation that no further payments will be attempted.

Although the initial interface was a little daunting, I soon got used to it. I used the app to help curb my drinking and it was successful. My drinking has reduced substantially. I didn’t think it would be so easy.