UltraFix Appliance Repair  レビュー 

Technician with very bad customer service. Also, please provide your technician with the internet service for their phone rather than asking for wifi passwords. However, there was no decency when asking for it either.

The technician Gasham did excellent work. He was fast, efficient and was very professional interacting with me.

First of all, UltraFix is a fraudulent company, and you should stay away from them! Here is our brief story with them:

We had bad experience with them fixing our washer and refrigerator. On 5/13/24 technician named Orik came to fix our washer. The problem was simple: the drain was not draining. Later, another technician told us the solution was straightforward—just changing the drain pump, which costs $50, plus $50 for labor, totaling $100.

However, Orik, a charlatan and fraud, told us the problem was with the Smart Board, which costs almost $500, plus another $500 for labor, and, of course, the drain pump. The total cost, with taxes, was $1177.00(will attach the receipt for confirmation). We paid $374.5 upfront.

We also needed to fix our refrigerator, and the same thing happened. Orik claimed the refrigerator was completely gone and needed a new compressor and other parts, giving us an insane price. Later, we found out it only needed the defrosting relay adjusted, but we never proceeded with the repair with UltraFix.

Back to the washer: after fixing everything with another company, I contacted the UltraFix manager, explained the whole story, and initially, he apologized and promised a refund. But he did nothing. Only after I called him over 20 times, with a different excuse each time, did he finally agree(only After I promised him to take it to the Court) to refund me fully—IF I changed my 1-star review to 5 stars, which is absolutely illegal! I refused.

Finally, after more than two months, he sent us a partial refund check. They charged for both the washer and dryer service fees, $85 each, and I had to call another company to fix it. Despite telling him the technician was committing fraud, he refused to act. Therefore, the entire company is fraudulent because they knowingly employ a fraudulent technician.

By the way, all the previous reviews I checked are fake. They are not real people; just made-up reviews. I reported this to Google and complained to the BBB (Better Business Bureau) about this entirely fraudulent company. I invite you to check BBB for yourself, I was surprised to find complaints over there that I should know before doing business with them.

I am impressed with the professionalism and outstanding service of this company. Ultra Fix Appliance Repair came out last minute, when other companies couldn’t, quickly diagnosed my appliance problem, and fixed it quickly when the parts arrived.

The repairman cleaned the inside of the dryer, but did not clean the lint off the filter.

They came out quickly, priced reasonably and fixed our fridge

Igor was very thorough and did an exceptional job replacing my compressor. He was also a pleasure to work with.

I felt the estimate of $1500 to repair compressor was too much. Wasn’t sure about the warranty either. I did appreciate the ease with which I was able to cancel the service.

UltraFix came out in March to repair the latch on my dishwasher. In June, it was broken again. A second person from UltraFix came out, said it was broken and needed to be replaced. I reminded him of the warranty on parts was three months. He made a phone call and suddenly, he was able to fix the latch. His fix lasted less than 48-hours. I am giving one star because they charged me for the last service call and refunded my money upon request. They started strong, but I would not hire again.

As a Property Manager we need a reliable and skilled appliance repair team to help us often with our properties. Ultra fix has always excelled our expectations and provided excellent service. Can't recommend them enough!

It was an easy repair on a 5 year old gas range. Parts were available on multiple, reputable, spare part websites. However, UltraFix said they could not find the parts from their "trusted" supplier. They get to take their trip fee as profit and walk away. Just get the parts from a different source!!!

Great experience, came out as needed and for the hours needed

Easy to work with

We got murdered. In the end, we didn't do our due diligence, so it's on us. But they charged us $1300 to install what ended up to be a $100 part and 30 minutes of work. THEN Charged us $500 to clean the fridge components, THEN wanted $5000 to replace the fridge components. We called in Hauck Appliance and had our refrigerator fixed for $200. We just bought the house, had a ton of contractors in and out and they totally took advantage of us. Then tried to slide us cards to do side work to steal from the company they work for. No idea how they sleep at night.

Very knowledgeable and professional tech . Prompt on time and reliable .

Great service.

Reliable,professional and on time.

Quick turnaround time and availability for the repair once the part was in.
Thank you!