I have been going through a very difficult trying personal problem and had the absolute pleasure of dealing with 2 amazing gentleman Nic and Paul who have been absolutely amazing gone above and beyon... もっと見る
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I’ve had a great experience with Umbrella.co.uk so far. The customer service has been excellent, with the team being friendly, responsive, and very helpful throughout the process. The onboarding... もっと見る
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I am really impressed with this company from the initial enquiry (Lucia) who is very responsive and then to the onboarding team (Oliver) who went through the process thoroughly. Excellent service. The... もっと見る
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I’ve recently started with Umbrella.co.uk and have been very impressed with how quick and efficient the onboarding process was. Mollie handled everything promptly and professionally, completing the s... もっと見る
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企業情報
当該企業による記述
Umbrella, Limited & CIS services for contractors Whether you are new to contracting or looking for a change, you will enjoy unbeatable service from our expert teams. At Umbrella.co.uk we know that one size doesn’t fit all. Our experienced, friendly advisers will provide a free personal illustration and help you choose the best, compliant solution for your circumstances. Affected by IR35? Speak to our expert advisers today.
連絡先
Bollin House, Bollin Link, SK9 1DP, Wilmslow, 英国
- 01625 546610
- newsignups@umbrella.co.uk
- umbrella.co.uk
4.7
優良
1648件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Cameron was excellent explained…
Cameron was excellent explained everything in full
2026年3月16日
自発的なレビュー
Umbrella.co.uk からの回答
Thanks for the review and the shout out for Cameron! He is over the moon that you are happy with the service he gave you 😀
Easy
Easy, straightforward and pleasant interaction. Everything was explained clearly.
2026年3月13日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you so much for the review Liz! We really appreciate the feedback! :)
Poor service!!
Poor service!!! prior signing up communication was good as expected.
Once I did sign up to use this provider - customer service was non existent. Staff promised to call you back to help out any issues.
Please do not use this company!
Looking for another provider
2026年3月13日
自発的なレビュー
Umbrella.co.uk からの回答
I’m truly sorry to hear that you’ve had such a negative experience. I’d encourage you to get back in touch with our customer services team, as they are more than willing to help. We have a dedicated support team here at umbrella.co.uk, and we take all feedback seriously. Please rest assured that we will do everything we can to resolve the issue that has caused you concern and use your feedback to improve our services moving forward.
Stay well away from this umbrella…
Stay well away from this umbrella company. Low rating.
2026年3月11日
自発的なレビュー
Umbrella.co.uk からの回答
Thanks for your review. We’re sorry to hear that you are so disappointed in your umbrella company however, after checking our records, we can’t find any customer activity that relates to the name that is on this review.
It’s possible your review may have been intended for a different company with a similar name. We’d be happy to help clarify any confusion — please contact Umbrella.co.uk customer services team on 01625 546610
Happy with the service
Happy with the service. It was made sure I was informed of everything I needed to know and guided through process which was smooth as everything was organised for me.
2026年3月11日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for taking the time to share your review. We truly value your feedback.
Professional
Nick ,Oscar , Emilie and the umbrella team were excellent in delivering a professional service as usual they helped solve problems were friendly professional and accurate in providing the solutions I needed there always on hand to support in all aspects of what the umbrellas service provides highly recommend there services
2026年3月11日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you so much for taking the time to leave a review and giving such great feedback. Nick, Oscar and Emilie from our customer services team are over the moon that you have been so happy with the service they have given you - thank you again!
Umbrella.co.uk からの回答
Thanks for the review - we really appreciate the feedback :)
Umbrella.co.uk からの回答
Thanks for the review - we really appreciate the feedback :)
Anthony Chan…
The agent who acted for me was pro-active and helpful and was always available to assist when I needed help or advice.
2026年3月2日
自発的なレビュー
Umbrella.co.uk からの回答
Thanks for the review - we really appreciate the feedback :)
Umbrella.co.uk からの回答
Thankyou for the review and feedback - it is great to hear you would recommend us!
Quick & friendly response
2026年3月4日
自発的なレビュー
Umbrella.co.uk からの回答
Thanks for the review - we really appreciate the feedback :)
Very good and efficient and reliable…
Very good and efficient and reliable service thank you very much
2026年3月3日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for the review - we really appreciate all the feedback we get.
Straightforward and simple in a good way
Just had an onboarding session with Dillon Niels from Umbrella, he was thorough and explained the process.
2026年3月3日
自発的なレビュー
Umbrella.co.uk からの回答
Dillon is over the moon you have been happy with the service he has given you - and we really appreciate you taking time to leave us a review :)
Got prompt response and clarity…
Got prompt response and clarity provided on services provided.
2026年3月2日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for the review and we are over the moon you have been happy with the service you have received! :)
Customer service
The call handler Dillon was extremely professional and very supportive. He made the process very simple and attractive to recommend to others.
2026年3月2日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you so much for the review and great feedback for Dillon! :)
Umbrella.co.uk からの回答
Thanks for the feedback and review - we really appreciate it!
Don't do any work for their fees
I pay around £200 per month from their services, they can't provide me with some basic tax advice, or do any of the services which I am paying them for.
They're twice the price and twice the headache of any other accountants I have dealt with.
At times I really struggle to figure out what they do in exchange for their fees. However they make you sign up for a 6 month contract so it looks like I am stuck paying them not to do any work for the time being.
Edit to respond to their comment
The service was sold as accountancy - not software and self service. Also £47.40 per week for access to software only is excessive.
2026年3月2日
自発的なレビュー
Umbrella.co.uk からの回答
We are sorry to hear you are disappointed with the service you are receiving from CloudAccountant. The team at CloudAccountant is here to guide you and provide any support you need in using the required software. It’s important that your records are kept up to date so the team can give you accurate and informed advice. They are here to train and support you in using the software, helping you maintain accurate records so they can then offer the right guidance when you need it.
Extremely helpful and friendly staff
Extremely helpful and friendly staff. All of my requests are handled quickly and efficiently. Nicolas recently assisted me, and his customer service was excellent.
2026年2月27日
自発的なレビュー
Umbrella.co.uk からの回答
Thanks for the review and the shoutout for Nick! He really appreciates it and is over the moon that you were happy with the service he gave you! :)
Umbrella.co.uk Customer Support Services Team
Since starting out as a contractor, I use Umbrella as my service provider.
Their work model is efficient with timely payments.
Also of important note is the quick response time of the customer support services team when I have a query, especially Oscar.
He's a 5-star dude, any day!
2026年2月26日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for the review Richard - Oscar is absolutely chuffed to bits that you have been so happy with the service he gave you! We really appreciate you taking the time to leave us feedback. - 😀
Ed was very professional
Ed was very professional, efficient in dealing with my enquiry, while also being courteous and patient with me.
My phone line was initially difficult for him to hear me. I agreed to move rooms for better reception, and Ed called me back promptly.
2026年2月26日
自発的なレビュー
Umbrella.co.uk からの回答
Thank you for the review - we love getting feedback and Ed is really pleased that you have been happy with the service he gave you 😀
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